2022 Mitsubishi Outlander

Today my wife accidentally rubbed the front right tire over a sidewalk at about 30 MPH and all the right side airbags deployed, including the right side airbags of both front seats. Also, the driver seatbelt permanently locked. There was no impact to the body and the damage may be classified as total loss of unit. Only about 4 - 6 inches of the wheel rim was damaged.

What component or system failed or malfunctioned, and is it available for inspection upon request? - UNKNOWN and yes it is available for inspection Has the problem been reproduced or confirmed by a dealer or independent service center? - Dealership said it is a problem that they cannot fix. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? -Yes when purchasing the vehicle Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? -No warning signs Whenever going over 45 to 50 speed theres a sound coming out from back, it started with a humming noise at first but now its getting worse and the back seat people can hear it loudly as the car travels over 45 to 50 mph. It is very distracting and we went to the dealership to fix the issue and they simply told us its a recent common issue and they cannot fix it.

Front Collision Mitigation System, FCM, failed on frontal impact and airbags did not deploy. Vehicle did not activate audible or display emergency warning signals prior to frontal impact. We filed a complaint with Mitsubishi Motors national CR, and Director of Service with many calls, voicemails and emails just fell on deaf ears. Their response documented in the case report on the last call we made to Mitsubishi Motors on 6/17/22 the CR rep said the decision is final and that they would not do anything, and we should contact our insurance. Mitsubishi's not only "Did not inspect the vehicle" but also never inquired with any intelligent questions as to why the airbags and FCM system failed to operate. Vehicle has not been inspected by anyone and is currently in my garage with less then 400 miles on it and is available for inspection. No prior warning lights were displayed. The dashboard currently displays crash signal and forward warning lights.

The hood of the vehicle vibrates and lifts while driving, especially at higher speeds, causing alarm to driver and passengers. The dealership did not disclose the known issue when we purchased and was subsequently contacted within days of purchasing regarding the problem. We presented personally and was told rather than replacing the latch and seals like some dealers, our entire hood would be replaced as the manufacturer suggested. It took multiple unanswered calls to ascertain the status so the vehicle could be dropped off, ultimately we had to visit in-person to sort it out due to short staffing. After having the vehicle for 19 days to replace the hood, the new one has been painted twice as a result of defects in workmanship (paint) and is still experiencing the vibration and lift while driving. The dealership has requested we return the vehicle for further evaluation of the new hood’s issues. In addition to the hood replacement, the vehicle was serviced due to ‘sloppiness’ in the rear shocks during the same visit. We were informed they were not leaking or ‘blown’, and an alignment had been performed.