2022 Mitsubishi Outlander

This letter is about a recent use car purchase, the car is a 2022 Mitsubishi Outlander. I purchase the car on 19 April 2023 at Mitsubishi Dealer located in Commerce California, I paid cash. The sale went OK until I ask for a second key-fob as my wife will be the second driver. I was told they didn't have a second key-fob and one would not be supplied because the vehicle is sold as is. I was not pleased about this as I paid more than $38609.00 cash for the vehicle. I pushed back, the dealer would not relent. I purchased a key-fob at Mitsubishi Redondo Beach California, I was told that the key-fob would have to be paired to the vehicle and that would be billable. I was really angry when told this, but had it be done anyway. My feeling was I paid a lot of money cash and I was being treated like my money didn't mean anything now that they have it. I spend four hours at Mitsubishi Redondo, I was told that that could not pair the key-fob because they didn't have the updated software. I was told to go back to Mitsubishi Commerce and have it done there. I return Mitsubishi Dealer located in Commerce California to have the key-fob paired. I spent more than four hours waiting for the repair. I was told that the newly purchase key-fob was defective, and to return the original dealer for replacement. I went back to Mitsubishi Redondo Beach California for replacement key. I was told that it would take about a week. I waited two weeks and never got a response, I called the dealer to get an update, I was told the key had arrived. I asked why I was not informed, I got a runaround about being busy. This the typical response I got when trying to communicate with Mitsubishi. They started the repair three hour later I was told that it couldn't be done because they didn't have the latest software. I ask when would it be available, I was told it could be tomorrow or the next day or next week. They said they would keep me updated. They never call with an update.

I WAS IN CRASH IN MARCH SPEED MAYBE 25MPH LADY HIT ME RIGHT CORER PANEL DAMAGEM TIRE BENT ALL KINDS OF STUFF UNDERNEATH LIGHTS MIRROR OUT TOOK 2MONTHS TO REPAIR DUE TO PARTS LIES AFTER DONE AL MOST 15 K IN DAMAGE WHY SUV WORTH NOTHING NOW JUST THINK IF SHE WAS GOING 50 I WOULD NOT BE WRITING THIS LETTER THE SUV IS A TIN CAN ON WHEELS ANY SUGGESTION TELLME I DONT FEEL SAFE IN THIS SUV

Nothing but issues with the safety of this vehicle since I purchased it. Hood flutters while driving. Backup camera stops working. Audio stops working. Front end collision sensors constantly say they're blocked and can't function even when the car is clean amd its sunny outside. The dealership says they can't ever reproduce any of the issues when I take it in. They did replace the hood but it still seems to flutter a bit when driving above 50 mph. All 4 tires have severe edgewear and the vehicle doesn't even have 17000 miles on it. I have had nothing but issue after issue with this vehicle since purchasing it in May of 2022.

I have reached out to dealership regarding a noise while turning since my car was bought. They changed parts and noise is still there. I reported this immediatly. REached ot to Mitsubishi Motors also. I expressed to feel unsafe and they said its nothing to worry. I just wanted to get my money back. I have all the paperwork supporting my compliant. Filed complaint to BBB ID# 18151167 Filed complaint to TX DMV complaint - 23-0003364 I have done everything I can to be able to get my money back. All the information dates and everything is on my compaints. Emails and pictures. I can forward everything if you provide me an email address.

During reverse, the infotainment screen would go black for about 1 to 2 seconds so I won't be able to see the rear of the vehicle. Vehicle never had this problem prior to being updated by the dealer. The dealer was never able to fix this issue despite being brought to their attention 3 times. They were going to inform the manufacturer but appears it was never done. I have contacted Mitsubishi customer service and they never called me or attempted to address the issue.

I purchased this vehicle in March, 2022. As of January 23, 2023, this vehicle has 15,700 miles. I first noticed a problem approximately four months ago. Whenever I go over a dirt road, it feels like the back end of my vehicle is flailing out of control, as if there is nothing to hold it to the road. Because I very rarely travel a dirt road, I just figured this is how this vehicle handles, and I will just need to get used to it. Then I noticed when I would hit certain bumps or uneven spots in the road, I would rock back and forth. Again, just figured it was something I would have to get used to. I had already noticed that it hydroplaned worse than any vehicle I had ever driven, but blamed it on the type of tire which it had, and became hyper aware of any water on the roads. Even the tiniest puddle. Then winter arrived!!!! I am absolutely terrified of this vehicle on any kind of snow covered road, even if the road is barely dusted with snow. I constantly feel like I am going out of control. Whenever I have to cross a bridge in freezing weather, it literally feels as if I am actually sliding on ice the entire way across, no matter how short the bridge is. Driving in snow almost feels like you are trying to drive with a flat tire. You can not drive this car over 40mph on any road condition other than dry. In every instance I have mentioned, I feel like I have control over the steering and front tires, but nothing at all behind the front seats. Just recently, on January 22,2022, I noticed my one back tire is completely bald, and the other rear tire is not much better. I had never really looked at the tires, because, why would I on a nine months old vehicle with 15,000 miles?? I immediately, the next day took it to my Mitsubishi dealer. We were there for an hour and a half. They could find nothing. I was shocked when I looked closer at my paper work after getting home. It stated right on there that excessive wear on the rr tire has been a common issue on these vehicles.

Driver side mirror does not always open back up when unlocking the car. Have to close the mirrors and then open them again. Cruise control will hard stop when a vehicle comes in front and takes too long to speed back up after car is no longer in front. Dangerous on high speed highways. You have to turn off cruise control when this happens to get back up to speed. Hood replacement was requested a year ago. Still waiting and still nervous driving it. Backup camera still turns off in reverse. You have to wait for it to come back on before continuing reversing. So many problems from day one. If I could, I'd get rid of this.