2022 Mitsubishi Outlander

I have a 2022 Mitsubishi Outlander that I purchased July 26, 2023, from Ciocca Subaru of Philadelphia with a 100,000 mile/24-Month Dealership Warranty, an Extended Warranty in addition to the Manufacturer's Warranty, Ciocca Dealership Promise Warranty, Tire Warranty , Service, and Collision Care Program Warranties. The control arm broke as I was coasting in the parking lot of the supermarket on Wednesday, November 22nd, right before Thanksgiving. I was told on Friday by the Ciocca Subaru Dealer of purchase that the repairs had to be completed at a Mitsubishi Dealer, and told that it would not be covered in any of the warranties. Previous Mitsubishi Outlander's have had faulty/recalled control arms also. The vehicle was towed to Montgomeryville Mitsubishi at 1011 Bethlehem Pike, Montgomeryville, PA18936. To date, no one has looked at or egun repair and they refuse to provide a loaner vehicle. In the 4 months that I have had the vehicle, it seems that the fuel system is faulty also. The car will cut off when the vehicle shows 60 miles of gas remaining in the vehicle, which the vehicle is not on E (Empty).

Upon idling this vehicle reeks of fresh fuel. It has been reported to the dealer and they have re-produced the problem. However, they do not know what is causing it. I am worried about the smell of gasoline in my car. I am worried about the car combusting and I am worried about respiratory problems or health issues that may result from the constant exposure of fuel or gasoline fumes . The dealer is reporting to me that corporate office has been notified and is working on a solution however, they do not tell me what the solution is or if they can even identify the problem. I am only told that I am on a waiting list for a repair, and that many people are complaining of this problem. Where I live in Yuma Arizona, the summers get to 114°, and while this may exacerbate the issue it is not the cause and the smell of raw gas can be noted Even in the winter months. I first had the vehicle into the dealership on July 2022 for this problem. This is an ongoing, unresolved problem, and I am worried about my safety as well as the safety of others . When I first noticed the problem and brought the vehicle in, I received paperwork documenting the problem and the service report. The service department will no longer provide me paperwork proving I was there for a repair. They understand that this could be applicable to the lemon law.

I received a recall in April 2022 for a fuel pump. I have been in and called 2 different Mitsubishi dealerships over 25 times to get this recall resolved. Each time they say they are out of the part and I was put on 2 different list to be called once they get the part. They keep telling me the parts are on back order. I feel that if they have a recall it shouldn’t take now it’s been 10 months for the dealerships to get the parts to have this fixed. I have to drive my car to go to work and doctor appointments, so it not being fixed it puts my life and anyone around me in danger if the fuel pump just stalls.

I CAN NOT EXPRESS HOW DISAPPOINTED I AM WITH THIS CAR. You cannot use the review camera as the screen goes black or freezes. You cannot put the visor down as you will not be able to see out the windshield. If you go to push the gas the car stutters and sometimes shuts off completely. I bought my car brand new with 200 miles on it and after 6 months of driving it they told me my tires needed to be replaced because they were dangerous. After taking it into the dealership several times I was told that's just how the car is. The first chance I get I am trading this car and getting something else, and I will never purchase from them again. They have NO PRIDE in their cars at all and it will end up getting someone killed.

Two issues: 1: since the purchase of the vehicle the hood would bounce up and down while on the highway. The service team acknowledged this was a known issue and advised they would resolve. It has been 3 month with no resolution. 2: when the gas mileage drops below 30 miles left to empty the display changes to “—“ and no longer comunicates mileage left to empty.

The first incident happened prior to knowing about the fuel pump recall. My 16 year old was driving home with other 3 younger children and the vehicle just stopped driving while they were on the interstate. Thankfully he handled the situation well and was able to coast to the shoulder safely. At only 16 and a new driver, things could have gone very badly. I never dreamed my children would be in such a dangerous situation in my brand new vehicle. The vehicle would not do anything. I could not even lock the doors. It had to be drug onto a wrecker truck because everything was locked up. It was this incident that I learned about the recall. We had no vehicle for 4 days but the problem was “fixed”. Then a month later I was driving on the interstate and the vehicle just stopped driving again! It again completely locked up and nothing worked and had to be drug onto a wrecker. I went another few days with no vehicle and the dealership said they could not find anything. They suggested that I not let the gas go below 100 miles to empty that they thought the angle of the fuel line or something might be the issue. It’s scary driving knowing it could stop at any moment with no warning. I live in Louisiana and I drive the causeway often. It’s the longest bridge over a body of water in the world. No shoulders, no way off. Just 24 miles over a lake. I’m scared to death every time I get on it. And after the last incident my HUD and some other electrical things are no longer working. I have an appointment next week to have those things looked at.

I have had a recall on my SUV since March 2022. Every time I call Matt Blat Mitsubishi they tell me they haven’t received parts yet. So I called Mitsubishi Motors and was given a case number of 02621691 and was told a guy named Caesar would be calling me. He never has. So here I sit wanting my brand new car fixed and I’m being told it can’t be done cuz no parts but the lady at Mitsubishi told me the parts were released months ago

Back in October 2021 the vehicle in question stopped functioning while driving with our 12 year old and 10 months old baby in the back seat, a warning of engine malfunction showed up on the dashboard almost causing an accident. The vehicle was towed to the dealership and after a few days they didn't find anything. 5 months later and 7000 miles later we received the safety recall letter for what we believe is the same issue we had last year. In addition and after many calls an a few visits to the dealership they haven't been able to address nor fix the fluttering in the hood and rear bumper which we consider is really dangerous. Is Mitsubishi waiting for a tragedy to happen? They want us to drive this vehicle knowing that the engine may stall again and cause an accident.