2016 Mitsubishi Outlander

GOING ABOUT 75 MPH ON 64 EAST IN VA TOWARDS RICHMOND SUDDENLY MY RPMS JUMPED TO 6 AND THEN BACK TO ABOUT 2. I IMMEDIATELY STARTED LOOSING POWER AND RECEIVED A TRANSMISSION SERVICE REQUIRED WARNING ON THE DASH. I PULLED OFF TO THE SHOULDER TURNED THE CAR OFF FOR A MINUTE AND STARTED IT BACK AND THE RPMS WERE JUMPING ALL OVER THE PLACE AND THE CAR WAS JERKING I COULDN'T GET IT ABOVE 45. MADE IT TO MY DAUGHTERS APT ABOUT 5 MILES AWAY AND PARKED IT. I DID SO MUCH RESEARCH ON THE VEHICLE REGARDING THE CRASH RATINGS BUT TOTALLY MISSED THE TRANSMISSION RECALL. I CALLED HYMAN BROTHERS MITSUBISHI IN MIDLOTHIAN AND WAS TOLD IT WASN'T COVERED. THIS TRANSMISSION RECALL IS MUCH LARGER THAN WHAT'S OUT THERE RIGHT NOW. I CHECKED THE VIN AND MY CAR DIDN'T HIT. I'VE ONLY HAD THIS VEHICLE FOR 45 DAYS AND NOW I'M HAVING TO REPLACE THE TRANSMISSION ON A CAR THAT'S 4 YEARS OLD AND ONLY HAS 84K MILES ON IT. THIS COULD HAVE CAUSE A MAJOR ACCIDENT ON 64 WHICH IS A 6 LANE INTERSTATE.

MY TRANSMISSION ON THIS VEHICLE HESITATES FOR 1 TO 2 SECONDS BEFORE ENGAGING IN EITHER DRIVE OR REVERSE, THEN ONCE IN GEAR THE VEHICLE DRIVES FINE. I TOOK IT TO WALKER MITSUBISHI, WHERE I BOUGHT IT FROM AND THEY STATED I NEEDED A NEW TRANSMISSION. I DROVE TO ANOTHER TRANSMISSION SHOP TO GET A SECOND OPINION AND WAS TOLD THE DEALERSHIP WAS NOT TELLING THE TRUTH ABOUT WHAT WAS CAUSING MY TRANSMISSION TO ENGAGE SLOW. ALSO, THE TRANSMISSION SHOP SERVICE TECH STATED THAT CVT TRANSMISSION ARE CONSTANTLY HAVE THE SAME PROBLEM. THE DEALERSHIP TOLD ME THAT THERE WERE NO RECALLS ON MY VEHICLE. I WENT ON AUTOZONE'S AND NHTSA WEBSITES AND FOUND RECALLS REGARDING THE PROBLEM.

I HAVE A 2016 MITSUBISHI OUTANDER 2WD. I NOTICED AS I'M DRIVING THE RPM NEEDLE IS JUMPING UP AND DOWN. ALSO I'M LOSING POWER AS I'M DRIVING. SOMETIMES THE RPM GOES ALL THE WAY TO 4 BEFORE IT SHIFTS. I ALMOST GOT HIT IN THE BACK BECAUSE IT LOST SPEED WHILE GOING ABOUT 60MPH AND THEN IT DROP SPEED. I DID SOME RESEARCH AND FOUND OUT ABOUT THE RECALL BUT FOR SOME REASON THEIRS NO RECALL BASED ON MY VIN#. I DON'T UNDERSTAND WHY. ITS ONLY 36,000 MILES

I WENT INTO MY DEALERSHIP FOR AN OIL CHANGE SATURDAY 9/7/19 AND AFTER I LEFT WITHIN A FEW HOURS A "TRANSMISSION SERVICE REQUIRED" ALERT CAME ON THE CAR BEGINS TO STUTTER AS I ACCELERATE AT A CERTAIN LEVEL AND THEN LATER THE ENGINE LIGHT. I COULD NOT GO BACK THE SAME DAY BECAUSE THEY HAD CLOSED.SUNDAY I HAD MY NEIGHBORHOOD MECHANIC RUN THE SCANNER ON THE CAR AND THE CODE ABOUT A TRANSMISSION PRESSURE SWITCH SENSOR WAS READING. MONDAY MORNING I CALL THEM AS SOON AS THE SERVICE CENTER OPENS AND THEY TELL ME TO BRING IT IN. WHEN I BRING IT IN, I WAIT ABOUT AN HOUR OR SO AND THEY COME TELL ME I NEED A NEW TRANSMISSION, WE HAVE ORDERED THE PART THAT WILL COME IN ON WEDNESDAY. I LEAVE TO GO BACK TO WORK WHICH WAS ABOUT 40 MILES AWAY FROM THE DEALERSHIP AND THE CAR COMPLETELY STALLS AS IM MAKING A U-TURN TO MY JOB'S PARKING LOT.

MY NAME IS [XXX], E-MAIL ADDRESS IS [XXX]. I WAS AT THE VICTORY MITSUBISHI DEALER FOR SERVICE ON 7/20/19. I COMPLAINT ABOUT HESITATION AND REDUCE POWER WHEN ACCELERATING. I TOLD THEM ABOUT THE NHTSA CAMPAIGN NUMBER: 16V563000 AND MITSUBISHII RECALL NUMBER SR-16-006 ON THIS SAFETY ISSUE, THEY REFUSED TO ENTERTAIN THIS POTENTIAL RISK BECAUSE MMNA DID NOT LIST MY VIN NUMBER AS POSSIBLE VEHICLE COVERED BY THIS RECALL. THEY INSTEAD OFFERED TO CHARGE ME THE THROTTLE BODY CLEANING AND CHANGE THE TRANSMISSION FLUID. I PAID FOR THE TRANSMISSION FUEL CHANGE AT APPROXIMATELY 26.600 MILES IN ADVANCE OF THE MAINTENANCE SCHEDULE. THE CAR IS STILL HESITATING AT VARIOUS TEMPERATURES. I NEED THIS FIXED!! AND I WOULD LIKE AN APOLOGY FROM THE FACTORY TRAINED SERVICE TECHNICIAN THAT DID NOT LISTEN TO MY COMPLAINT! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TT *TR

TL* THE CONTACT OWNS A 2016 MITSUBISHI OUTLANDER. WHILE THE CONTACT'S HUSBAND WAS DRIVING 45 MPH, HE HEARD AN ABNORMAL NOISE AND THE VEHICLE BEGAN TO DECELERATE. WHEN THE ACCELERATOR PEDAL WAS DEPRESSED, THE VEHICLE FAILED TO ACCELERATE. THE CONTACT MANAGED TO PULL THE VEHICLE OVER TO THE SIDE OF THE ROAD BEFORE THE ENGINE SHUT OFF. THE CONTACT WAITED A COUPLE OF MINUTES BEFORE RESTARTING THE VEHICLE AND THEN DROVE HOME. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 16V563000 (POWER TRAIN). THE CONTACT CALLED MARK MITSUBISHI PHOENIX (LOCATED AT 1901 E BELL RD, PHOENIX, AZ 85022, (602) 888-2840) AND AN APPOINTMENT WAS SCHEDULED FOR JULY 20, 2019. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 53,000.

ANYTIME WHEN I'M DRIVING MY VEHICLE I HAVE TO CONTINUOUSLY RELEASE MY FOOT OFF THE GAS PEDAL FOR IT TO ATTEMPT TO SHIFT INTO THE NEXT GEAR OTHERWISE IT CONTINUES TO REV UP THE RPMS. ALSO I PARKED MY CAR TURNED IT OFF AND AS I WAS GETTING OUT OF THE VEHICLE IT THE VEHICLE MADE A SOUND AS IT WAS TRYING TO START BUT WAS STRUGGLING. THEN IT STOPPED. WHILE DRIVING THE STEERING WHEEL SHAKES WHEN BRAKING

WHILE DRIVING, WHEN YOU TAKE YOUR FOOT OFF YOUR ACCELERATOR, THE TRANSMISSION MAKES A ROARING NOISE TRYING TO SLOW DOWN THE CAR. TOOK IT INTO THE DEALERSHIP SERVICE FOR THEM TO LOOK AT IT. THEY SAID THAT ITS THE TRANSMISSION AND THEY HAVE SEEN ALOT OF OUTLANDERS WITH MY YEAR COMING IN HAVING TO GET THE ENTIRE TRANSMISSION REPLACED. THEY ARE SURPRISED THAT THERE HASN'T BEEN A RECALL ON THE ISSUE SINCE ITS HAPPENED SO FREQUENT WITH THE 2016 OUTLANDERS

ON A CONSTANT BASIS WHEN I'M DRIVING MY VEHICLE I HAVE TO CONTINUOUSLY RELEASE MY FOOT OFF THE GAS PEDAL FOR IT TO ATTEMPT TO SHIFT INTO THE NEXT GEAR OTHERWISE IT CONTINUES TO REV UP THE RPMS HIGHER AND HIGHER ON IT'S OWN AND IT'S AN AUTOMATIC TRANSMISSION. WHEN DRIVING UP HILL ON THE HIGHWAY I LITERALLY HAVE TO PUNCH THE GAS PEDAL OR HAVE IT FULLY DEPRESSED DOWN TO THE FLOOR TO GET THE VEHICLE TO HAVE ANY ACCELERATION TO MAKE IT UP THE HILL AND IT STILL LOOSES ANY POWER MOMENTUM YOU GIVE IT. I HAVE TAKEN MY VEHICLE TWICE TO THE DEALERSHIP FOR A.C. ISSUES FIRST THE SYSTEM BECAME CLOGGED AND STARTED TO LEAK INSIDE MY VEHICLE. NOW IT'S BLOWING HOT AIR ON THE MAX COLD SETTING. I HAVE REPETITIVELY TAKEN MY VEHICLE IN AFTER NOW 4 RECALLS FOR TOTALLY DIFFERENT ISSUES AND HAVE TOLD THEM OF MY ISSUES AND KEEP GETTING DISMISSED AND TOLD THAT IT'S NOTHING. I REACH OUT TO MITSUBISHI AND GET TOLD SOMEONE WILL CONTACT ME AND GET NO RESPONSE. I HONESTLY HAVE EXPERIENCED MORE BUT CAN'T THINK OFF THE TOP OF MY HEAD OTHER THAN I ALSO HAD TO REPLACE MY WINDSHIELD WITHIN THE FIRST YEAR OF OWNING IT FROM A SMALL CHIP. I HONESTLY DO NOT FEEL SAFE BEHIND THE WHEEL OF MY VEHICLE ESPECIALLY BEING AN EMPLOYEE WORKING AT A LEVEL 1 TRAUMA HOSPITAL AND HAVE TO RESPOND EFFICIENTLY AT TIMES BUT DO T FEEL THAT I CAN WITHOUT FEELING LIKE I AM PUTTING BOTH MYSELF AND OTHER DRIVERS AROUND ME AT RISK WHEN MY CAR SOMETIMES FEELS LIKE IT WON'T DO WHAT IT SHOULD. BEING I BOUGHT THIS CAR OFF THE DEALERSHIP LOT BRAND NEW FOR NEARLY $30K, I DON'T FEEL MITSUBISHI HAS OWNED UP MAKING THIS CAR READY FOR THE ROAD.