2016 Mitsubishi Outlander

This vehicle exhibits a severe and dangerous acceleration hesitation, accompanied by a sudden, momentary loss of engine torque when pulling out from stops or trying to merge onto highways. This unexpected loss of power leaves the vehicle stranded briefly in oncoming traffic, creating an immediate crash hazard. This failure matches the exact physical defect and symptoms detailed in NHTSA Recall 16V563000 (Mitsubishi Campaign SR-16-006). The dangerous safety defect is actively persisting whether the remedy was already completed or not (Mitsubishi states that my vehicle is not included in the recall—this is not true—which will be explained in more detail at the end of this description. In a good-faith effort to resolve this dangerous hesitation, the transmission valve body was recently replaced out-of-pocket, but the identical recall symptoms remain entirely unchanged. This proves that the initial software recall remedy was structurally inadequate to permanently secure the mechanical safety of the vehicle. Mitsubishi corporate customer relations was formally notified of this failed recall remedy, but they have refused to provide assistance or resolve the issue. When asked to provide information where and when was a remedy completed on the aforementioned recall, Mitsubishi also stated via email that, “Your vehicle VIN [XXX] is not included in Recall 16V563000 (Mitsubishi Campaign SR-16-006),” which is not true. The communication with Mitsubishi can be seen in attached documents and one can confirm that my vehicle is actually included in Recall 16V563000 (Mitsubishi Campaign SR-16-006) when searching into recalls on NHTSA website and reviewing documents (both NHTSA and Mitsubishi related documents). Thank you very much for your time and help. It is much appreciated as my family and I are currently desperate while being scared to drive this vehicle with our newborn and [XXX] toddler and Mitsubishi is not being willing to help via email or phone. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA),

DRIVE 2016 MITSUBISHI OUTLANDER SPORT. OCT 2018 STARTED EXPERIENCING PROBLEMS WITH THE FUEL GAUGE SENDER BEHAVING ERRATICALLY. FILL WITH GAS AND MAY SHOW FULL TANK OR 3/4 TANK, WITHIN LESS THAN MILE THE MILES UNTLL NEXT FILL WILL JUMP UP. WHILE DRIVING IT WILL JUMP ALL OVER THE PLACE - IN LESS THAN BLOCK IT WENT FROM 390 TO 440. HAS BEEN AS HIGH AS 460. THE LAST TIME I TOOK IT IN I WENT OVER 300 MILES WITH THE FUEL GAUGE SHOWING 3/4 FULL. HAS A 16 GALLON TANK SO ON 4 GALLONS I WOULD HAVE AVERAGED ABOUT 75 MILES TO THE GALLON. HAVE INCLUDED CHART OF ONE FILL UP SHOWING THE MILEAGE AND WHAT THE FUEL GAUGE SHOWS FOR MILES TO NEXT FILL. HAVE ALSO INCLUDED SOME PICTURES TO SHOW DIFFERENCES. SOME INSTANCES I PARK THE CAR AND IT WILL SHOW THE MILES TO FILL AND WHEN I START IT AGAIN THAT WILL HAVE RISEN BY 10'S OR DROPPED BY 10'S. DRIVE 7 MILES ONE WAY TO WORK AND IT HAS GIVEN AS MANY ARE 6 DIFFERENT READINGS DURING THE DRIVE. HAS BEEN ONE YEAR AND STILL NO FIX AND AM AFRAID OF WHAT WILL HAPPEN NEXT. THIS HAPPENS AT ALL DIFFERENT TIMES - DRIVING ON HIGHWAY, CITY STREETS, TURNING, STRAIGHT. NO CONSISTENCY, JUST HAPPENS. HAVE TAKEN IT TO THE DEALER SEVERAL TIMES - THEY KEPT IT TWICE FOR A WEEK EACH TIME - AND THEY SAY THERE IS NOTHING WRONG. ALSO CALLED MITSUBISHI AND THEY SAY DEALER CONTACTED THEM AND THERE IS NOTHING WRONG WITH THE VEHICLE. AT WITS END ON WHAT TO DO WITH IT. ANY HELP??? VEHICLE HAD JUST OVER 20,000 MILES WHEN BEGAN - CURRENTLY HAVE JUST OVER 24,000. THANK YOU

MY NAME IS [XXX], E-MAIL ADDRESS IS [XXX]. I WAS AT THE VICTORY MITSUBISHI DEALER FOR SERVICE ON 7/20/19. I COMPLAINT ABOUT HESITATION AND REDUCE POWER WHEN ACCELERATING. I TOLD THEM ABOUT THE NHTSA CAMPAIGN NUMBER: 16V563000 AND MITSUBISHII RECALL NUMBER SR-16-006 ON THIS SAFETY ISSUE, THEY REFUSED TO ENTERTAIN THIS POTENTIAL RISK BECAUSE MMNA DID NOT LIST MY VIN NUMBER AS POSSIBLE VEHICLE COVERED BY THIS RECALL. THEY INSTEAD OFFERED TO CHARGE ME THE THROTTLE BODY CLEANING AND CHANGE THE TRANSMISSION FLUID. I PAID FOR THE TRANSMISSION FUEL CHANGE AT APPROXIMATELY 26.600 MILES IN ADVANCE OF THE MAINTENANCE SCHEDULE. THE CAR IS STILL HESITATING AT VARIOUS TEMPERATURES. I NEED THIS FIXED!! AND I WOULD LIKE AN APOLOGY FROM THE FACTORY TRAINED SERVICE TECHNICIAN THAT DID NOT LISTEN TO MY COMPLAINT! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TT *TR

EVER SENSE I HAVE PURCHASED THIS VEHICLE IT HAS HAD A NOISE IN THE FRONT. IT SOUNDS AS IF IT IS COMING FROM THE CONTROL ARM. WHEN IT STARTED GETTING WORSE I CALLED TO TELL THE GUY I BOUGHT IT FROM AND HE SAID THERE WAS A LOT OF PEOPLE THINKING THIS, BUT IT IS JUST A NOISE FROM THE BOTTOM OF THE CAR. THIS ONLY HAPPENS IN REVERSE AND IT SOUNDS LIKE A POPPING NOISE COMING FROM THE BOTTOM PASSENGER TIRE. I WILL HAVE THIS LOOKED AT HOPEFULLY ON THURSDAY. ALSO, I HAVE A SMELL OF GAS COMING FROM THE ENGINE WHEN IT EITHER IDLES OR IS DRIVEN FOR A LONG PERIOD OF TIME. I WILL HOPEFULLY HAVE THIS CHECKED OUT AS WELL. ALSO, WHEN THE CAR IS TURNED OFF I SMELL ANTIFREEZE...BADLY IN THE CAR AND ALSO OUTSIDE OF IT NEAR THE GRILL. ALSO, THE TRANSMISSION DRAGS WHEN I TRY TO ACCELERATE OR IF IT HAS BEEN DRIVING FOR A LONG PERIOD OF TIME.

RESPECTFULLY, WE BOUGHT OUR BRAND NEW 2016 OUTLANDER FROM THE DEALERSHIP THIS MAY. MY WIFE REAR ENDED A CAR LESS THAN A MONTH LATER ON THE HIGHWAY. SHE SAID THE CAR DIDN'T STOP WHEN SHE HIT THE BRAKES AND THAT THE BRAKES DON'T WORK. THE CAR WAS REPAIRED BY GEICO FOR $20K DAMAGE PAID AND SHE SAID SHE WASN'T DRIVING IT ANYMORE. SHE HAD MULTIPLE INJURIES FROM THE AIRBAGS AND SAW THE DOCTOR. AFTER REPAIRS, WE ENDED UP SWITCHING CARS AND THE OUTLANDER BECAME MY CAR AND I NOTICED THAT IT SEEMED VERY HEAVY LIKE IT WAS SURGING FORWARD AND RESISTED STOPPING. TWO MONTHS LATER I CHANGED THE OIL ON THE OTHER CAR, SO I ASKED HER TO TAKE THE OUTLANDER JUST FOR THE DAY. SHE DIDN'T WANT TO DRIVE IT, BUT I SAID JUST BE VERY CAREFUL. SHE HAD A SECOND ACCIDENT THAT DAY ON THE HIGHWAY CAUSING $10K DAMAGES FOR REPAIR AND THE AIR BAGS NEVER DEPLOYED THIS TIME AND HER HEAD, CHEST AND KNEES HIT HARD AGAINST THE STEERING WHEEL AND DASHBOARD AND HER BACK SNAPPED AND SHE IS SEEING A CHIROPRACTOR NOW FOR THE PAIN. SHE IS A GOOD DRIVER AND HAS NEVER HIT ANYONE FROM BEHIND AND NOW HAS DONE SO TWO TIMES IN TWO MONTHS? AGAIN SHE TOLD ME THE CAR DIDN'T STOP WHEN SHE STEPPED ON THE BRAKES. LAST WEEK WE RECEIVED A FACTORY RECALL NOTICE IN THE MAIL FOR THE ACCELERATOR. I TOOK THE CAR IN THIS SATURDAY AS SOON AS POSSIBLE TO HAVE IT REPAIRED. WHEN I DROVE THE CAR AFTER THE REPAIR AND APPLIED THE BRAKES NOW IN COMPARISON TO BEFORE IT STOPS VERY WELL AND IS TOTALLY DIFFERENT. I BELIEVE MITSUBISHI'S DEFECTIVE ACCELERATION SYSTEM IS THE CAUSE OF MY WIFE'S INJURIES TO HER HEAD, BACK AND KNEES. THIS ACCIDENT IS NOT MY WIFE'S FAULT AT ALL. I AM SURE THAT THIS DEFECT IN THE ACCELERATOR SYSTEM WAS THE CAUSE OF THE ACCIDENTS AND I AM ASKING THE NHTSA TO PLEASE RECTIFY THIS WITH MITSUBISHI FOR US TO FIND CAUSE TO BE PLACED ON MITSUBISHI'S FAULTY VEHICLE NOT US. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR