2011 Mitsubishi Outlander

I am submitting this complaint regarding Peachtree Mitsubishi, located at 4474 Buford Hwy, Atlanta, GA 30341, for their failure to properly address a critical safety recall on my vehicle: Mitsubishi Recall SR-20-003REV_1 (NHTSA Campaign Number 20V-279) — Crossmember Corrosion, which poses a serious risk of lower control arm detachment, potentially resulting in loss of vehicle control and collision. Timeline of Events & Misrepresentation: I brought my vehicle to Peachtree Mitsubishi specifically to have the recall repair performed. The dealership claimed the recall work was completed and assured me the car was in excellent condition. Shortly afterward, I experienced issues with the vehicle and had it inspected by two independent mechanics. Both confirmed the car was unsafe to drive due to unresolved corrosion-related damage. In a separate legal case against the dealership that sold me the vehicle, the court formally determined the car was unsafe to drive. I contacted Peachtree Mitsubishi again and requested they pick up the vehicle to reassess the recall repair. They refused, instructing me to take it to another Mitsubishi service center — despite there being none conveniently located near me. Ongoing Delay & Lack of Resolution: I have spent over eight months attempting to resolve this issue. Despite multiple attempts, I have received no meaningful resolution, acknowledgment of fault, or corrective action. Summary of Complaint: The dealership misrepresented the completion of a federally mandated safety recall. The vehicle remains unsafe, as confirmed by independent mechanics and a court ruling. The dealership has refused to re-inspect at there cost or take responsibility. I am seeking a formal investigation and consumer protection intervention. The dealership misrepresented the completion of a safety-critical repair and failed to provide adequate service or resolution.

Was driving the car and it totally lost power to everything. Had to pull over immediately with whatever power I had left to have the car roll to a stop. Multiple lights came on the dash. Notification came on the screen saying car can not communicate, engine is over heating. Tried to turn off car and back on and it would do nothing at all. Car has been at mechanic for 3 weeks they believe it is the ecu/psu but when replacing car continue to act up and not start.

2011 Mitsubishi Outlander Sport SE I bought the car on March 7, 2022 from Cherry Hill Auto with the owner by name Steven. The car was bought under my cousin Denise based at that moment I didn't had a temporary permit. The car was parked technically all the time. It was driven just one mile. Oil change was thick and black, electrical issues, Car asking for maintenance, then it shows new issues and didn't turn on. I call Steven and explain him the issues and he referred me to a shop he said he has more confidence than the MITSUBISHI Company in Cherry Hill. The shop is Universal Auto Repair on Cherry Hill as well. Car it's been almost a month, catalytic converter and Oxygen sensor was stolen. The shop told me to call Geico and claim the parts which I know isn't right. I pay almost 12K between Car, taxes, all charges and a 36 months Penn Warranty Gold Plan with a check. Car has a lot of issues. My cousin open a case with GEICO and I have to pay $250 deductible for something that occur under their responsibility and in their shop. Is very strange Steven said he don't trust in MITSUBISHI Service when car start having problems and referred me to this mechanic and parts was stolen there. My car still in the shop for almost 2 months. I couldn't even do the inspection because have a lot of issues and car don't qualified base on that. I just want my money back. I bought a car about 5 months ago and I never driven it. If I can have any assistance in spanish I'll appreciate it. Thanks.

THE DASHBOARD INDICATOR FOR THE HEADLIGHT SHOWS THE PARKING LIGHT SYMBOL FOR BOTH THE PARKING LIGHTS AND THE HEADLIGHTS. IT IS IMPOSSIBLE TO DETERMINE FROM THE DASHBOARD WHICH LIGHTS ARE BEING USED. THIS COULD RESULT IN DRIVING AT NIGHT WITH THE PARKING LIGHTS ON WHEN HEADLIGHTS ARE NEEDED. THIS IS AN UNSAFE CONDITION. SIMILAR CARS AT THE DEALER (HERRNSTEIN MITSUBISHI) HAVE THE SAME PROBLEM. THE HEADLIGHT SYMBOL SHOULD BE USED WHENEVER THE HEADLIGHTS ARE ON.