2019 Mitsubishi Eclipse Cross

The contact owned a 2019 Mitsubishi Eclipse Cross. The contact stated that while driving at 65 MPH, he became aware that the vehicle was not responding to operator inputs—acceleration, braking, or steering. As a result, the contact briefly lost control of the vehicle, only coming to a complete stop after, running a stop sign, leaving the roadway, and colliding with a tree and ravine where it came to stop. The vehicle was towed to a tow yard and deemed a total loss by the contact's insurance provider. The air bags did not deploy. A police report was filed, and injuries were reported. Police officers assisted with removing the contact from the vehicle. The contact sustained various injuries, including bruises, scratches, and cuts, but did not seek medical attention. The manufacturer was not notified of the failure. The failure mileage was 108,000.

It appears the EclipseCross electrical system shut down while traveling in a rain storm causing a accident when engine shut down and steering was affected, this caused vehicle to lose control and hit concrete barrier. Air bags were deployed except for the driver side that took the impact, reason unknown. Vehicle was a total loss as judged by the insurance company. Driver was injured but sustained only minor injuries, but this situation did affect 2 other vehicles. Electrical "glitch" happened once before but was so minor as noted it shut off can came back on while driving it appeared to be a fluke incident.

BOUGHT THE CAR FROM DEALER IN LASVEGAS AN THE BACK SEAT AIRBAGS HAD BEEN TAMPERED WITH, THE CAR HAD ABOUT 13,500 MILES ON CAR FROM A RENTAL AGENCY BUT CAR DEALER HAD CAR BACK AN OFFERED THE 60,000MILE GUARANTEE ON CAR FOR THE REMAINING MILES WHEN I CALLED DEALER IN ST. LOUIS,MOI SAID EMERGENCY LIGHT JUST STARTED COMING ON WHEN I GOT HOME FROM LASVEGAS .MY DEALER THOUGHT MAYBE AN ANIMAL HAD CHEWED THROUGH WIRES IN BACK SEATS BUT WHEN THEY CHECKED THEY FOUND OUT THAT SOMEONE HAD CUT THE WIRES AN TAPED THEM BACK TOGETHER, AN SAID THEY COULD NOY FIX THEM BECAUSE SOMEONE HAD TAMPERED WITH THEM.ALSO THE DEALER IN LASVEGAS DID A HIGH PRESSURE SALES ROUTINE ON US TO SELL US EXTRA INS. ON THE REST OF THE CAR SO IF SOMETHING WAS WRONG THEN IT WOULLD BE COVERED, NO MATTER WHAT IT WAS AT FIRST THEYWANTED ABOUT ANOTHER $4000 BUT I SAID I WOULD NEVER PAY THAT MUCH BUT THEN THEY CONTINUED TO PRESSURE US TO BUY IT UNTIL I AGREED TO PAY EXTRA OVER $2000 FOR ALL REST OF CAR INSURANCE. THE DEALER ON ST . CHARLES ROCK ROAD DID THE INSPECTIONS IN ST.,LOUIS COUNTY MO. THEY TOOK PICTURES AN DOCUMENTED ALL OF WHAT THEY DID TO THE CAR .THE ONLY THING I COULD GET THE DEALER TO FIX WAS OIL FILTER WAS ALSO PUT ON CAR FROM LASVEGAS DEALER BUT IT WAS NOT AN AUTHORIZED OIL FILTER SO THE LAS VEGAS DEALER AGREED TO PAY FOR OIL FILTER AND OIL CHANGE TO ST LOUIS MO DEALER . LAS VEGAS DEALER SAID THEY WOULD NOT HAVE ANYTHING ELSE FIXED EVEN THOUGH THEY SAID THEY DID NOT KNOW WHO COULD HAVE CUT THE WIRES AN THEN TAPED THEM BACK. ALSO I WENT ON LINE TO SEE REPAIR RECORDS OF CAR RENTAL COMPANY AND LAS VEGAS DEALER BUT NONE OF THEIR RECORDS SAID THEY HAD DONE ANY REPAIRS TO THE AIRBAGS AT ALL, SO THEY ASSUMED THAT SOMEONE ELSE DID THIS, BUT WHY WOULD I BUY EXTRA INS COVERAGE AND THEN TRY TO DO SOMETHING I HAD NO IDEA TO FIX WHEN I HAD PAID FOR IT TO BE DONE BY THE DEALER???????????NOT SURE OF DATES?????

WHEN I PLUG MY PHONE IN AND SET IT ON THE PASSENGERS SEAT , THE PASSENGERS SIDE AIRBAG AND SEAT-BELT SYSTEM ACTIVATE. THE AIRBAG LIGHT TURNS ON LIKE SOMEONE IS SITING THERE , AND THE FASTEN SEAT BELT LIGHT FLASHES. IF I LIFT THE CHARGING PHONE OFF THE SEAT AND SET IT IN THE CENTER CONSUL , THE SYSTEM RETURNS TO NORMAL - AIRBAG LIGHT AND FASTEN SEAT-BELT LIGHT TURN OFF. I HAD THE SYSTEM CHECKED OUT AT MY DEALERSHIP AND THEIR CONCLUSION IS TO NOT SET ANYTHING ON THE PASSENGERS SEAT , AND IT DOES STATE IN OWNERS MANUAL TO NOT SET ANYTHING ON THE PASSENGERS SEAT. HOWEVER THIS ISSUE ONLY OCCURS WHEN THE PHONE IS PLUGGED IN AND SITTING ON PASSENGER SEAT. THE ISSUE DOES NOT HAPPEN IF ANY OTHER OBJECT IS PLACED ON THE PASSENGERS SEAT OR IF THE PHONE IS UNPLUGGED AND SITTING ON PASSENGER SEAT. THIS ISSUE WILL HAPPEN WEATHER THE CAR IS IN PARK OR DRIVING. THE ISSUE DID NOT BEGIN TO HAPPEN UNTIL APPROXIMATELY 30 DAYS AFTER I BOUGHT THE VEHICLE NEW ON JULY 24 , 2020. NOW THE ISSUE HAPPENS CONSISTENTLY , BUT NOT EVERY TIME.