2010 Mercury Milan Hybrid

WHILE DRIVING IN TRAFFIC, GOING STRAIGHT AND ON A SLIGHT INCLINE, AT APPROXIMATELY 55 M.P.H., CAR SUDDENLY LOST POWER AND WENT INTO LIMP MODE. VEHICLE MALFUNCTION AND ENGINE LIGHTS ILLUMINATED AND VEHICLE WOULD NOT EXCEED 40-45 M.P.H. ON LEVEL GRADES AND 20 ON SLIGHT INCLINES.MANAGED TO RETURN CAR HOME. TOOK VEHICLE TO DEALER ON 10/26/2015.WHEN VEHICLE WAS RESTARTED THE MALFUNCTION LIGHT DID NOT TURN ON AND ONLY THE ENGINE LIGHT REMAINED ILLUMINATED. CAR ACTED NORMAL ON TRIP TO DEALER. TOLD BY DEALER IT WAS A THROTTLE BODY ISSUE. RESEARCHED AND FOUND OUT FORD HAS EXTENDED COVERAGE ON THIS PART FOR 10YEARS AND 150,000 MILES. FORD BULLETIN 13NO3. WAS TOLD BY FORD CUSTOMER SERVICE HYBRIDS WERE NOT COVERED EVEN THOUGH IT IS THE SAME PART NUMBER.THE COVERAGE WAS BASED ON WHERE THE CAR WAS MANUFACTURED AND WHO THE PART SUPPLIER WAS. OH REALLY? THEY CAN TELL ME WHAT SPECIFIC PART WAS TAKEN OUT OF THE PART BIN AND INSTALLED? THIS IS A MAJOR SAFETY ISSUE AND THEY SHOULD BE MADE TO COVER ALL THE VEHICLES EXHIBITING THE SAME PROBLEM.OR DOES IT TAKE A LARGE INJURY OR LOSS OF LIFE NUMBER TO GET THIS TO HAPPEN. FROM WHAT I AM SEEING, THERE ARE PLENTY OF HYBRIDS WITH THE SAME ISSUE.

I WAS DRIVING BETWEEN 35-40 MPH WHEN ALL OF A SUDDEN I LOST POWER. ALTHOUGH I SUBSEQUENTLY HAD THE ACCELERATOR TO THE FLOOR, THE VEHICLE REDUCED ITS SPEED DRASTICALLY AND COULD NOT EXCEED ABOUT 10 MPH. I PULLED OVER AND THE WRENCH INDICATOR LIGHT CAME ON. I WAS ABLE TO DRIVE TO A PARKING LOT AT VERY LOW SPEED AND TURNED THE VEHICLE OFF. WHEN I TURNED IT BACK ON, IT WAS RESPONSIVE FOR ABOUT TWO BLOCKS AND THE SAME SYMPTOMS REAPPEARED. THIS TIME THE WRENCH LIGHT AND CHECK ENGINE LIGHT CAME ON. FORTUNATELY, I WAS A FEW BLOCKS FROM A FORD DEALER. I VERY CAREFULLY WAS ABLE TO DRIVE AT A VERY SLOW UNRESPONSIVE SPEED TO THE DEALER.THEY REPLACED THE THROTTLE BODY BUT FORD INFORMS ME IT DOES NOT FALL UNDER THEIR CUST. SATISFACTION #13N03 EXTENDED WARRANTY PROGRAM. ALTHOUGH IT IS THE SAME SYMPTOMS, SAME YEAR, SAME MODEL, SAME DIAGNOSTIC CODE, SAME FAILURE AND SAME PART FIX AS THE VIN'S THAT ARE COVERED IN THIS PROGRAM. FORD CANNOT TELL ME (OR SHOULD I SAY 'WILL' NOT TELL ME) WHY MY VIN IS NOT COVERED IN THEIR 'SATISFACTION' PROGRAM. THIS WAS A $400 REPAIR.

I HAVE A 2010 MERCURY MILAN. THIS HAS BEEN AN INTERMITTENT PROBLEM: SOMETIMES THE CAR FEELS LIKE IT DOES A HARD GEAR SHIFT--THE WRENCH LIGHT COMES ON AND THE CAR LOSES POWER. I STILL HAVE POWER STEERING AND POWER BRAKES BUT PRESSING ON THE GAS DOES NOTHING. IF I TURN OFF THE ENGINE AND RESTART, IT IS FINE--SOMETIMES FOR A FEW MINUTES AND SOMETIMES FOR A FEW MONTHS. *TR

WHILE DRIVING THE VEHICLE ON THE HIGHWAY ON 9/2, THE WRENCH WARNING LIGHT CAME ON AND THE CAR LOST POWER AND STARTED SHAKING. WE HAD TO DODGE TRAFFIC TO LIMP OFF THE ROAD AND STOPPED THE ENGINE. UPON STARTING AGAIN, THE WARNING LIGHT WAS CLEARED AND WE HESITANTLY DROVE HOME. WE CALLED THE LOCAL FORD DEALERSHIP AND WERE TOLD THAT IF THE LIGHT CAME ON AGAIN, TO NOT SHUT OFF THE ENGINE AND TO DRIVE DIRECTLY TO THE DEALERSHIP. THE NEXT DAY (9/3) MY WIFE WAS DRIVING THE CAR ALONE AND THE WARNING CAME ON AGAIN, SHE LOST SPEED AND THE VEHICLE STARTED SHAKING BADLY. SHE LIMPED AS SAFELY AS SHE TO THE DEALERSHIP AND WAS TOLD SHE HAD TO LEAVE THE CAR THERE BECAUSE IT WAS UNSAFE TO DRIVE. THE FOLLOWING DAY (9/4) WE WERE TOLD THAT THE THROTTLE BODY (ETB) NEEDED TO BE REPLACED. BECAUSE WE NEEDED THE CAR FOR A DOCTOR'S APPOINTMENT AND BECAUSE THE CAR WAS "UNSAFE TO DRIVE", WE AUTHORIZED THEM TO REPLACE THE ETB. AFTER RESEARCHING THE ISSUE, WE FOUND THAT THE ETB WAS EXACTLY THE SAME ONE THAT WAS PART OF THE NHTSA INVESTIGATION, WHICH INCLUDED THE ESCAPE/ MARINER HYBRIDS, BUT SURPRISINGLY DID NOT INCLUDE THE FUSION/MILAN HYBRIDS. TO PRECLUDE A MASSIVE RECALL, FORD LAUNCHED A CUSTOMER SATISFACTION PROGRAM THAT BLATANTLY EXCLUDED THE FUSION/ MILAN HYBRIDS, EVEN THOUGH THEY USE THE IDENTICAL DEFECTIVE ETB. AS PART OF THE CUSTOMER SATISFACTION PROGRAM, FORD ISSUED EXTENDED WARRANTIES OF 10 YR/150,000 MILES FOR THE ETB. SINCE THE SAME DEFECTIVE ETB WAS USED IN THE 2010 FUSION/MILAN HYBRIDS, IT POSES THE SAME SAFETY ISSUE AS IN THE OTHER "COVERED" VEHICLES. AS SUCH, IT SHOULD BE FURTHER SCRUTINIZED BY THE NHTSA AND/OR SUBSEQUENTLY COVERED BY THE SAME FORD CUSTOMER SATISFACTION PROGRAM. FORD CLEVERLY CONCEDED TO THE PROGRAM TO PRECLUDE A MASSIVE RECALL AND THEN BLATANTLY EXCLUDED 40,000 TO 50,000 FUSION/MILAN HYBRIDS, THAT ARE EQUALLY DEFECTIVE AND UNSAFE. NHTSA, PLEASE HELP. *TR

MY 2010 MERCURY MILAN HYBRID THREW THE WRENCH LIGHT TWICE LAST WEEK. BOTH TIMES, IT LOST NEARLY ALL POWER, AND I HAD TO COME TO A COMPLETE STOP ON THE HIGHWAY. MY FORD DEALER DETERMINED IT WAS THE THROTTLE BODY, FORCING THE VEHICLE INTO A SOFTWARE ENFORCED LIMP MODE. UPON DOING SOME RESEARCH I DISCOVERED THAT THROTTLE BODIES IN MILANS, FUSIONS, AND OTHER VEHICLES HAVE BEEN COVERED BY CUSTOMER SATISFACTION PROGRAM 13N03 FOR 150,000 MILES & 10 YEARS. FOR SOME REASON THE HYBRID MODEL HAS BEEN EXCLUDED FROM THE PROGRAM, INCLUDING A SOFTWARE UPDATE TO PREVENT THE CAR FROM BECOMING DANGEROUSLY UNDERPOWERED IF THE OLD PART FAILED. I HAVE CALLED FORD TWICE, AND BEEN DEEPLY DISSATISFIED WITH HOW MY ISSUE HAS BEEN HANDLED. THEY SEEM TO HAVE NO IDEA WHY THEY EXCLUDED THE HYBRIDS, PERHAPS IT WAS AN OVERSIGHT. THE DEALER HAS VERIFIED THAT THE PART THAT WAS REPLACED IS THE SAME EXACT PART BEING SUPPLIED FOR CUSTOMER SATISFACTION PROGRAM 13N03. I PAID NEARLY DOUBLE AND TOOK A RISK ON BUYING AN EARLY FORD HYBRID. MY CAR HAS ABOUT 1/3 OF THE MILES AND IS ONLY HALF AS OLD AS MANY CARS WITH THE SAME PART THAT HAVE RECEIVED SOFTWARE UPDATES AND FREE REPLACEMENTS WHEN REQUIRED. MY DEALER HAS VERIFIED THAT THE PART THAT WAS REPLACED IS THE SAME PART NUMBER BEING REPLACED UNDER CUSTOMER SATISFACTION PROGRAM 13N03. IT IS DANGEROUS FOR FORD TO NOT NOTIFY HYBRID CUSTOMERS OF THE FAULTY PART, AND EVEN MORE DANGEROUS NOT TO ADDRESS IT VIA SOFTWARE AND IF NECESSARY REPLACEMENT, AS THEY HAVE DONE WITH MOST ALL OTHER CARS USING THE PART. *TR