NHTSA owner reports · September 18, 2026 snapshot.
What owners actually said
315 reports150,000 miles · Mar 2, 2018
Steering
RECALL ON MARINER. TOOK IT IN TO HAVE RECALL REVIEWED AND THEY DID THE SOFTWARE UPDATE AND THEN MY POWER STEERING FAILED WITHIN A MONTH. THE RECALL STATES THERE ARE 3 FIXES AND FORD IS CHOOSING TO DO THE SOFTWARE UPDATE SO THEN THE SOFTWARE CAN'T COMMUNICATE WITH THE POWER STEERING SO IT IS FAILING. MY LOCAL DEALER TRIED TO CONT…
Read full complaint
RECALL ON MARINER. TOOK IT IN TO HAVE RECALL REVIEWED AND THEY DID THE SOFTWARE UPDATE AND THEN MY POWER STEERING FAILED WITHIN A MONTH. THE RECALL STATES THERE ARE 3 FIXES AND FORD IS CHOOSING TO DO THE SOFTWARE UPDATE SO THEN THE SOFTWARE CAN'T COMMUNICATE WITH THE POWER STEERING SO IT IS FAILING. MY LOCAL DEALER TRIED TO CONTACT FORD TO HAVE WHAT THEY DID AMENDED SO THEY CAN FIX IT. THEY RAN ANOTHER TEST ON IT AND IT THREW ANOTHER POWER STEERING CODE. WENT TO LEAVE MY DEALER AND MY POWER STEERING WAS COMPLETELY OUT AT THAT POINT. FORD IS NOT DOING THE PROPER FIXES. THE SOFTWARE UPDATE IS CAUSING THE POWER STEERING TO FAIL WITHIN A FEW WEEKS TO A MONTH OR TWO. THIS RECALL NEEDS TO BE REOPENED.
NHTSA ODI #11075776
115,000 miles · Mar 1, 2018
Steering
LOST POWER STEERING. LIGHT IS ON FOR THE ELECTRIC POWER STEERING ASSIST. HAPPENED WHILE DRIVING.
NHTSA ODI #11075586
112,000 miles · Feb 18, 2018
EngineFuel/propulsion SystemVehicle Speed Control
TOOL LIGHT COMES ON AND CAR LOSES POWER IN TRAFFIC, VERY, VERY DANGEROUS. DEALERSHIP UPDATED WITH COMPUTER BUT VEHICLE IS STILL DOING IT. PLEASE DO A RECALL FORD.
NHTSA ODI #11073494
90,000 miles · Jan 29, 2018
Steering
TL* THE CONTACT OWNS A 2009 MERCURY MARINER. THE CONTACT STATED THAT THE STEERING SEIZED, WHICH RESULTED IN EXCESSIVE EFFORT TO OPERATE THE VEHICLE. THE FAILURE OCCURRED WITHOUT WARNING. ROCKLAND FORD (165 NEW COUNTY ROAD, THOMASTON, ME) AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE CONTACT REFERENCED NHTSA CAMPAIGN NUM…
Read full complaint
TL* THE CONTACT OWNS A 2009 MERCURY MARINER. THE CONTACT STATED THAT THE STEERING SEIZED, WHICH RESULTED IN EXCESSIVE EFFORT TO OPERATE THE VEHICLE. THE FAILURE OCCURRED WITHOUT WARNING. ROCKLAND FORD (165 NEW COUNTY ROAD, THOMASTON, ME) AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING), BUT THE VIN WAS NOT INCLUDED IN THE RECALL. THE VIN WAS NOT PROVIDED. THE FAILURE MILEAGE WAS APPROXIMATELY 90,000.
NHTSA ODI #11065672
127,000 miles · Jan 25, 2018
Steering
TL* THE CONTACT OWNS A 2009 MERCURY MARINER. THE CONTACT WAS DRIVING AT UNKNOWN SPEEDS, WHEN THE STEERING WHEEL FAILED TO FUNCTION PROPERLY. THE CONTACT TOOK THE VEHICLE TO ANDY MOHR FORD DEALER LOCATED AT 2713 E MAIN ST, PLAINFIELD IN 46168, WHERE THE VEHICLE WAS DIAGNOSED THAT THE STEERING MODULE NEEDED TO BE REPLACED , AND TH…
Read full complaint
TL* THE CONTACT OWNS A 2009 MERCURY MARINER. THE CONTACT WAS DRIVING AT UNKNOWN SPEEDS, WHEN THE STEERING WHEEL FAILED TO FUNCTION PROPERLY. THE CONTACT TOOK THE VEHICLE TO ANDY MOHR FORD DEALER LOCATED AT 2713 E MAIN ST, PLAINFIELD IN 46168, WHERE THE VEHICLE WAS DIAGNOSED THAT THE STEERING MODULE NEEDED TO BE REPLACED , AND THE CONTACT WAS ADVISED THAT A SECOND STEERING WHEEL MODULE WOULD HAVE TO BE PURCHASED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 127,000. THE VIN WAS NOT AVAILABLE.
NHTSA ODI #11064875
90,000 miles · Jan 24, 2018
Steering
TL* THE CONTACT OWNS A 2009 MERCURY MARINER. WHILE DRIVING 40 MPH, THE POWER STEERING FAILED. THE CONTACT WAS ABLE TO REGAIN STEERING CONTROL AFTER RESTARTING THE VEHICLE SEVERAL TIMES. JACK DEMMER LINCOLN IN DEARBORN, MICHIGAN WAS MADE AWARE OF THE FAILURE AND STATED THAT THE TORQUE SENSOR WAS FAULTY AND NEEDED TO BE REPLACED. …
Read full complaint
TL* THE CONTACT OWNS A 2009 MERCURY MARINER. WHILE DRIVING 40 MPH, THE POWER STEERING FAILED. THE CONTACT WAS ABLE TO REGAIN STEERING CONTROL AFTER RESTARTING THE VEHICLE SEVERAL TIMES. JACK DEMMER LINCOLN IN DEARBORN, MICHIGAN WAS MADE AWARE OF THE FAILURE AND STATED THAT THE TORQUE SENSOR WAS FAULTY AND NEEDED TO BE REPLACED. IN ADDITION, THE DEALER STATED THAT AN UNKNOWN RECALL REPAIR WAS PREVIOUSLY PERFORMED; THEREFORE, THE VEHICLE COULD NOT BE REPAIRED AGAIN FOR FREE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 90,000.
NHTSA ODI #11064661
157,615 miles · Jan 22, 2018
Steering
AFTER DRIVING THE VEHICLE NORMALLY, I PARKED IT. WHEN I RESTARTED THE VEHICLE IT BECAME VERY HARD TO STEER. THERE ARE NO WARNING LIGHTS LIT ON THE CONSOLE AND THE PROBLEM CONTINUES AFTER SEVERAL ATTEMPTS TO DRIVE THE VEHICLE. I HAD TAKEN THE VEHICLE INTO THE DEALERSHIP FOR A RECALL IN 2014 AND ASSURED THAT THIS WOULD NOT HAPPEN.…
Read full complaint
AFTER DRIVING THE VEHICLE NORMALLY, I PARKED IT. WHEN I RESTARTED THE VEHICLE IT BECAME VERY HARD TO STEER. THERE ARE NO WARNING LIGHTS LIT ON THE CONSOLE AND THE PROBLEM CONTINUES AFTER SEVERAL ATTEMPTS TO DRIVE THE VEHICLE. I HAD TAKEN THE VEHICLE INTO THE DEALERSHIP FOR A RECALL IN 2014 AND ASSURED THAT THIS WOULD NOT HAPPEN. AFTER READING SEVERAL COMPLAINTS ONLINE OF PEOPLE HAVING SIMILAR ISSUES. I HAVE DECIDED TO LOG A COMPLAINT.
NHTSA ODI #11064262
166,000 miles · Jan 22, 2018
Steering
TL* THE CONTACT OWNS A 2009 MERCURY MARINER. WHILE DRIVING 55 MPH, THE VEHICLE LOST POWER STEERING ABILITY AND IT BECAME DIFFICULT TO STEER. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE POWER STEERING ASSIST WAS FAULTY. THE VEHICLE WAS NOT REPAIRED…
Read full complaint
TL* THE CONTACT OWNS A 2009 MERCURY MARINER. WHILE DRIVING 55 MPH, THE VEHICLE LOST POWER STEERING ABILITY AND IT BECAME DIFFICULT TO STEER. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE POWER STEERING ASSIST WAS FAULTY. THE VEHICLE WAS NOT REPAIRED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING) AS A POSSIBLE SOLUTION, BUT THE VIN WAS NOT INCLUDED IN A RECALL. THE MANUFACTURER WAS NOTIFIED. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 166,000.
NHTSA ODI #11064136
105,000 miles · Jan 20, 2018
Power Train
I WAS DRIVING AROUND 40 MPH AND A LIGHT IN MY DASH THE SYMBOL OF A WRENCH APPEARED ,THEN MY SUV I LOST POWER GOING FORWARD , IT SEEMED THE ENGINE SHUT DOWN , I WAS ABLE TO GET OFF THE ROAD IN VERY BAD TRAFFIC WITH OUT GETTING INTO AN ACCIDENT . THE TRAFFIC WAS VERY HEAVY AND THE SUV WAS VERY HARD TO CONTROL WITH OUT POWER.
NHTSA ODI #11063886
Mileage unknown · Jan 20, 2018
Steering
I STARTED CAR UP WENT TO PULL OUT OF A PARKING SPOT THE CAR WAS FINE WHEN I PARKED IT EARLIER I COULD STEER THE CAR I HAD TWO USE TWO HANDS . I TOOK THE CAR FOR A COMPUTER CHECK I WAS TOLD BY JACK WILLIAMS AUTO THAT THERE IS A RECALL FOR THE STEERINGTORQUE SENSOR MALFUNCTION.
NHTSA ODI #11063874
NHTSA investigations
2DP15001 · Loss Of Power Steering While Driving
Opened Apr 1, 2015 · Closed Jun 14, 2018
Status: closed (inferred from source dates) · Steering:electric Power Assist System
On May 27, 2014, amended June 2, 2014, Ford Motor Company (Ford) submitted a Defect Information Report (DIR) to NHTSA describing a safety defect that may result in a sudden loss of power steering assist while driving in approximately 746,067 model year (MY) 2008 through 2011 Ford Escape vehicles equipped with electric power assisted steering (NHTSA 14V-284, Ford 14S05). Ford's DIR described the defect condition as a poor signal to noise ratio [SNR] in the torque sensor within the Electric Power Assisted Steering (EPAS) system [which] does not allow the PSCM to determine the driver's steering input. When the system detects this fault condition, it transitions the EPAS system to the fail-safe/manual steering mode.Ford's DIR indicates that loss of power steering assist while driving would require higher steering effort at lower vehicle speeds, which may result in an increased risk of a crash.Ford's remedy instructs dealers to check the Power Steering Control Module (PSCM) for Diagnostic Trouble Codes (DTCs) to determine the proper repair procedure. If no DTCs are present, dealers are to update the PSCM and instrument cluster module software. The updated PSCM software changes the torque sensor fault strategy so that the SNR condition does not result in a loss of power steering assist while driving.In addition, audible and visual warnings are provided for torque sensor faults.If DTCs indicating faults in the torque sensor, PSCM or Power Steering Motor (motor) are present in the initial recall inspection, the dealer performs the following repairs: 1) replaces the torque sensor for torque sensor faults (DTC B2278); or 2) replaces the steering column for faults related to the PSCM (DTC B1342) or motor (DTC B2277).Continued in attachment pages
PE13003 · Electronic Throttle Body Malfunction
Opened Feb 21, 2013 · Closed Feb 28, 2014
Status: closed (inferred from source dates) · Engine
On February 21, 2013, the Office of Defects Investigations (ODI) opened Preliminary Evaluation PE13-003 to investigate allegations of electronic throttle body (ETB) failures resulting in sudden reduction of engine power in model year (MY) 2009-2013 Ford Escape, Fusion, Mariner and Milan vehicles. During this investigation, Ford identified a condition in subject vehicles equipped with 2.5L and 3.0L engines that may result in a sudden reduction of engine power.According to Ford, the ETB internal motor contacts may develop a high resistance material buildup condition on the commutator, resulting in intermittent electrical connectivity and reduced engine power. When this condition occurs, the Malfunction Indicator Lamp (MIL) or Wrench light will illuminate and the vehicle may enter a limited limp home mode.Ford?s trade name for the feature is Failure Mode Effects Management (FMEM) mode.In this mode, engine power and vehicle speed are reduced, while full function of the power steering, power braking, lighting, and climate control systems are maintained.ODI?s complaint analysis indicate that the predominant failure mode involved reduced motive power associated with the limited limp home mode with engine speeds limited to approximately 900 RPM. Analysis of warranty claims provided by Ford identified 59,807 claims related to ETB replacements and approximately 50 percent of claims are associated with diagnostic trouble codes (DTC) P2111, Throttle Body Stuck Open, and P2112, Throttle Body Stuck Closed.Ford described several factors where the ETB motor may fail resulting in DTCs P2111 or P2112 but the failure is not an existing stuck open or closed ETB valve position.According to Ford, the ETB control strategy provides the driver with three FMEM modes that allow varying degrees of vehicle mobility depending on the severity of the fault detected.DTCs associated with stuck open or closed throttle valves are designated the highest failure severity resulting in engine speeds limited to high idle corresponding to the limited limp home mode.Vehicles are not likely to unexpectedly stall as a result of this condition, but drivers may characterize the reduced functionality as a stall, even though their vehicle may still has motive capability.Other FMEM limp modes may result in reduced engine performance but will maintain vehicle speed above 20mph. During this investigation, Ford and its suppliers, Delphi and Igarashi, updated the powertrain control module (PCM) software to include a throttle body motor cleaning cycle during key-on and modified the ETB internal motor components design, surface finish and material composition to improve durability. Additionally, Ford developed a remedy procedure and issued a special Customer Satisfaction Program (CSP) 13N03 extending the ETB warranty coverage and instructing dealers to update the powertrain calibration to improve vehicle performance in the event that intermittent electrical connectivity of the throttle body motor contacts occurs. The program extends the coverage for up to 10 years of service or 150,000 miles from the warranty start date of the vehicle, all vehicles are eligible for the program through January 31, 2015 regardless of mileage.Owners of the affected vehicles will be contacted by mail to take their vehicle to a Ford dealer who will reprogram the PCM to the latest calibration. The bulletin was sent to dealers on January 17, 2014 and the owner letter mailing began on January 27, 2014. See the investigative file for copies of Ford's bulletin and owner letter. This preliminary evaluation is closed. The closing of this investigation does not constitute a finding that
Illustration