2008 Mercury Mariner

TL* THE CONTACT OWNS A 2008 MERCURY MARINER. THE CONTACT STATED THAT AFTER STARTING THE VEHICLE, THE STEERING WHEEL BECAME EXTREMELY DIFFICULT TO MANEUVER. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO DIAGNOSED THAT THE INTERMEDIATE SHAFT NEEDED TO BE REPLACED. THE MECHANIC DID NOT INDICATE WHETHER IT WAS THE UPPER OR LOWER INTERMEDIATE SHAFT FAILED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 13V385000 (STEERING). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 149,000.

MY VEHICLE IS HAVING TROUBLE STEERING, TOOK MY VEHICLE TO THE REPAIR SHOP AND THEY INFORMED THAT IT WAS A RECALL ON IT. I TOOK MY VEHICLE TO THE DEALERSHIP AND THEY TOLD ME SINCE MY VIN NUMBER FOR ME VEHICLE WAS NOT IN THE RECALL THERE WAS NOTHING THAT THEY COULD DO AND WANTED TO CHARGE ME $125.00 TO PUT IT ON THEIR MACHINE, I ALREADY TO MY SUV TO THE SHOP AND THEY INFORMED TO GO TO THE DEALERSHIP

POWER STEERING FAILURE WHILE IN MOTION. SAFETY RECALL 14S05. FAILURE REQUIRED STEERING COLUMN AND MOTOR REPLACEMENT. FLASH MEMORY HAD BEEN RE-PROGRAMMED 2 YEARS EARLIER AND THAT DID NOT PREVENT THE FAILURE. FORD WOULD NOT PAY FOR REPAIR OR DISCOUNT THE REPAIR. YOUNG ADULT DRIVER TEMPORARILY LOST CONTROL OF THE VEHICLE AT THE TIME OF FAILURE ON A BUSY CITY STREET WHILE TURNING. $1,223.00 REPAIR ESTIMATE IS ATTACHED.

I GOT A RECALL NOTICE IN THE MAIL FOR THE POWER STEERING THAT IT COULD GO OUT. TOOK IT TO A FORD DEALERSHIP - AUTONATION IN WHITE BEAR LAKE MN_ AND THEY DID A SOFTWARE UPDATE AND CLOSED THE RECALL OUT AS COMPLETE. ALMOST IMMEDIATELY THE STEERING WHEEL BEGAN SHAKING INTERMITTENTLY AND RANDOMLY. IT GOT TO THE POINT IT WAS SHAKING VIOLENTLY SO I TOOK IT BACK IN AND WAS TOLD THE STEERING COLUMN NEEDED REPLACED. EVEN THOUGH THIS WAS ONE OF THE OPTIONS TO DO IN THE FIRST PLACE ON THE RECALL THEY SAID IT WAS NO LONGER COVERED AND WOULD COST $1300.00. I CALLED FORD AND THEY REFUSED TO COVER IT AS WELL BECAUSE THE SOFTWARE UPDATE WAS DONE. NOW IT IS NOT ABLE TO BE DRIVEN SAFELY UNTIL I CAN AFFORD THE REPAIRS. IT CLEARLY IS RELATED TO THE RECALL AS I KNOW THE 3 OPTIONS WERE TO UPDATE THE SOFTWARE, REPLACE TORQUE SENSOR OR REPLACE STEERING COLUMN. I HAVE READ COUNTLESS SIMILAR COMPLAINTS ONLINE - YET AUTONATION NOR FORD WILL FIX THE CAR.

TL* THE CONTACT OWNS A 2008 MERCURY MARINER. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 50 MPH, THERE WAS A LOSS OF POWER STEERING WITHOUT WARNING. THE STEERING WHEEL BECAME EXTREMELY DIFFICULT TO MANEUVER. THE VIN WAS NOT INCLUDED IN THE NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.

VEHICLE LOST ALL POWER STEERING WHILE UNDERWAY (EXTREMELY DANGEROUS WHEN VEHICLE LOST POWER STEERING, LUCKY TO HAVE AVOIDED A COLLISION). VEHICLE WAS "SERVICED" UNDER PREVIOUS POWER STEERING RECALL. VEHICLE STEERING WHEEL WOULD INTERMITTENTLY ROCK BACK & FORTH BEFORE FINAL FAILURE. FORD IS CLAIMING NO RESPONSIBILITY FOR FIX, AFTER ALREADY ISSUING A RECALL FOR STEERING RELATED DEFECT. THIS IS A DANGEROUS DEFECT IN CONTROLLING/STEERING THESE VEHICLE'S.

STEERING WHEEL SHAKES AND GRINDING SOUNDS COMING FROM STEERING COLUMN THIS HAPPENS WHEN THE VEHICLE IS IN MOTION OR STATIONARY. LOCAL FORD DEALERSHIP DIAGNOSED AS A FAULTY TORQUE SENSOR WHICH WOULD RESULT IN A LOSS OF POWER STEERING. HAD A RECALL ON THE VEHICLE APPROXIMATELY A YEAR AGO BECAUSE OF LOSS OF POWER STEERING DUE TO THE TORQUE SENSOR. AT THE TIME OF RECALL MY TORQUE SENSOR WAS NOT FAILING SO THE DEALERSHIP ONLY DID A COMPUTER SOFTWARE UPDATE. CLEARLY THE UPDATE DID NOTHING TO CORRECT THE ISSUE WITH THE TORQUE SENSOR ASSOCIATED WITH THE RECALL, HOWEVER NOW FORD WILL NOT CORRECT THE ISSUE WITH THE VEHICLE. I HAVE NOT PERSONALLY LOST MY POWER STEERING YET IN A SITUATION THAT COULD HAVE CAUSED INJURY HOWEVER THERE ARE A WHOLE SLEW OF COMPLAINTS FROM PEOPLE REPORTING THE EXACT SAME PROBLEM. A SUDDEN LOSS OF STEERING IS A BIG DEAL AND VERY DANGEROUS, IT IS SOMETHING FORD SHOULD BE REQUIRED TO CORRECT.

TRYING TO EDIT COMPLAINT # 10823464. PLEASE UPDATE RECALL 14V-284 WAS PERFORMED ON THIS VEHICLE IN STEVENS POINT, WISCONSIN ON 12/30/15. SERVICE PERFORMED WAS A SOFTWARE MODIFICATION THAT WAS DESCRIBED TO PREVENT THE VEHICLE FROM GOING INTO MANUAL STEERING MODE WITHOUT WARNING AS A RESULT OF TORQUE SENSOR DEFECT. 01/27/16 THE POWER STEERING ASSIST STOPPED FUNCTIONING WHILE DRIVING AND MOVED TO MANUAL STEERING MODE, 29 DAYS AFTER THE RECALL SERVICE WAS PERFORMED. A "POWER STEERING ASSIST FAULT" WARNING DISPLAY ON THE DASH. I CONTACTED FORD CONSUMER LINE WAS TOLD THAT RECALL ON MY VEHICLE IS CLOSED. THE UPDATE WAS APPLIED. NOW I HAVE TO PAY FOR A TORQUE SENSOR, A COST OF $700.00. MY UNDERSTANDING OF THE RECALL ON THIS VEHICLE WAS TO PREVENT THIS PROBLEM. NOW WE HAVE AN ERROR THE "POWER STEERING ASSIST FAULT" OR WITH TORQUE SENSOR, WOULD THIS REPAIR BE ALLOWED UNDER THE RECALL DUE TO THESE CIRCUMSTANCES? I WAS TOLD THE RECALL WAS CLOSED AND I MAY HAVE TO PAY FOR REPAIRS. I DO NOT BELIEVE THE INITIAL REPAIR WAS SUFFICIENT. WE HAVE NEVER HAD ANY PROBLEMS UNTIL THIS ONE HAPPEN ON JANUARY 29TH. THIS SAFETY RECALL 14S05/NHTSA RECALL 14V-284 WAS PERFORMED ON DECEMBER 30, 2015. THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION WEBSITE HAS SEVERAL HUNDRED COMMON COMPLAINTS THE SOFTWARE UPDATE DID NOT CORRECT THE PROBLEM. WE FEEL WE SHOULD NOT PAY FOR ANY REPAIRS WITH TORQUE SENSOR AT $700.00. THIS SHOULD BE COVERED BY THE RECALL. WE HAVE MADE AN APPOINTMENT FOR SERVICE AND IS AT LOCATION TODAY AT A FORD DEALER. I CALL FORD CUSTOMER SERVICE LINE AT AND FILE A COMPLAINT, CASE # 8728537 AND WAS TOLD TO SAVE MY RECEIPTS IN CASE FORD HAS A NEW RECALL THAT COMES OUT TO REIMBURSE THE COST OF REPAIRS. PLEASE NHTSA, SPEAK WITH THE FORD ABOUT THIS. REQUEST FOR A DETERMINATION, IF THEY FEEL THEY ADEQUATELY MET ITS OBLIGATION TO REMEDY THIS RECALL AND WHY THE PROBLEM CONTINUES.

TL* THE CONTACT OWNS A 2008 MERCURY MARINER. THE CONTACT STATED THAT THE TORQUE SENSOR ON THE STEERING FAILED WHILE DRIVING APPROXIMATELY 75 MPH ON THE HIGHWAY. THE VEHICLE WAS PULLED OVER AND TOWED TO THE CONTACT'S RESIDENCE. THE CONTACT TOOK THE VEHICLE TO A LOCAL DEALER WHO STATED THAT THERE WAS NO RECALL. PRIOR TO THE FAILURE, THE VEHICLE WAS REPAIRED ACCORDING TO A POWER STEERING RECALL IN 2014. THE NHTSA CAMPAIGN NUMBER WAS NOT PROVIDED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE RECALL REPAIR WAS ALREADY PERFORMED. THE CONTACT WAS REFERRED TO THE LOCAL DEALER FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 164,642.

TL* THE CONTACT OWNS A 2008 MERCURY MARINER. THE CONTACT STATED THAT THE VEHICLE WAS REPAIRED ACCORDING TO NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING); HOWEVER, THE REPAIR DID NOT CORRECT THE FAILURE. THE VEHICLE LOST POWER STEERING AFTER THE REPAIR. THE STEERING WHEEL ONLY OPERATED IN MANUAL MODE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 81,000.