2023 MERCEDES-BENZ Sprinter 2500

In August 2025, I had taken the van for a drive to charge things up, got home, put it in park and parked it in my driveway, which has a mild slope. ~ 30 seconds - 1 minute after me leaving the vehicle, it rolled backward out of the driveway, across a busy street and 1/4 into my neighbors yard. I was mortified, there is usually a lot of people walking their dogs, kids etc...and cars going by. The vehicle was stopped by the curb vs the 2nd back tire (Thie first one cleared the curb and was in my neighbors lawn. It ALMOST hit a BIG tree. I pulled it back into the driveway & checked it again, worried I may have somehow not put it in park, but it did it over and over again. Shortly after I put it in park and turned it off it "released" and started rolling spontaneously. I could have run over my neighbors; people, babies...pets, me... I piled logs and big rocks behind all 4 tires (put it park with the parking brake on of course,) & called the Mercedes dealer & made an appointment. I did not drive it again until it was "repaired," except for the fact that nothing showed up on the scanned as wrong. They kept if for 3 weeks but "it never did it again," & they "never found anything." They charged up the battery and said maybe it was because the battery got too low and that the chassis battery charges the transmission battery and maybe the transmission battery was low. They mentioned that they had had one other person come with the same problem. The local Winnebago dealership mentioned that they had had someone come in with the same complaint. With the vehicle unchanged after this potentially catastrophic event, how can I trust it? What happens if I am in it and it is parked on a slope and it does it again? What could happen if the transmission fails on the road? It was VERY SCARY. For a couple months I had a mini panic attack every time a young family walked by...what could have happened if they happened to be walking by when that happened. I will have to collect the info

2023 Sprinter van jack was pulled out for the first time to be used last week and found to be unsafe. The jack base is crowned in center, the edges flare upwards and large gouge/groove in metal base, causing the jack to noticeably wobble and rock in manner that it is unsafe to use, fear of jack tilting and dropping van onto user of jack. Jack base has obvious defects and unsafe to use. Have contacted dealer and referred to MBUSA who provided a case # and no resolution to provide a safe jack to replace the defective jack.

The front driveshaft for the vehicle referenced has a safety design flaw that makes it too short. There is a risk of the front driveshaft separating from the front differential splines completely and wrecking havoc to the vehicles essential driving components like steering rack, wiring harness, and potentially causing an accident. Mercedes Benz has increased wait times at their shops and are currently 5-6 weeks out to even look at the vehicles issue. Currently my vehicle is experiencing major vibrations due to the front driveshaft barely hanging on to the front differential splines as the manufactures design is not robust enough for simply driving on the road and allows the front driveshaft to simply slip off what is designed to retain the shaft to the front differential. Before every drive I have to push the drive shaft further onto the splines and am hoping it doesn't fully come off while driving. This issue began around 6k miles and now have 12k miles on the vehicle. Just now finding the main cause of the issue when discussing with other owners. MB needs to do something about this ASAP. As of right now MB has no solution.