I am submitting this report regarding a serious and potentially fatal unintended vehicle acceleration incident that occurred immediately after my vehicle was returned from repair. I originally brought the vehicle to the dealership’s body shop following a collision. The repairs included the replacement and repair of cracked gril…
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I am submitting this report regarding a serious and potentially fatal unintended vehicle acceleration incident that occurred immediately after my vehicle was returned from repair. I originally brought the vehicle to the dealership’s body shop following a collision. The repairs included the replacement and repair of cracked grille covers, sensors, rear damage, and the rear camera system. The vehicle remained at the repair facility for approximately one month during the repair process. After finally picking up the vehicle, I drove and tested it for many miles without noticing any obvious issues. I then parked in front of a shopping center. The vehicle was fully stopped, and I shifted the transmission into PARK. After engaging PARK, I removed my foot from the brake pedal. At that exact moment, the vehicle suddenly and violently lunged forward on its own without any warning or driver input. The vehicle accelerated into a concrete pillar located less than two feet in front of the parking space. The impact was severe enough to deploy two airbags and caused a very loud, explosive sound inside the vehicle. The force of the collision shocked the interior seats and coverings, and I was left disoriented and briefly unconscious. This incident could easily have resulted in a fatality if a pedestrian or another person had been standing in front of the vehicle at the time of the unintended acceleration. I am requesting a full investigation into the cause of this sudden forward movement after the vehicle had already been stopped and shifted into PARK, especially considering the recent repair work involving sensors and collision-related components. This was an extremely dangerous incident and raises serious concerns about vehicle safety and possible malfunction before or after repair.
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2022-2025 S-Class, EQE SUV, EQE, EQS SUV and EQS vehicles. Please see the recall report for a complete list of models. Software in the Acoustic Vehicle Alerting System (AVAS) may cause an incorrect external pedestrian warning sound while reversing. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 141, "Minimum Sound Requirements for Hybrid Electric Vehicles."
Consequence & remedy
Consequence: A vehicle that makes an incorrect sound may fail to alert pedestrians of a reversing vehicle, increasing the risk of crash.
Remedy: Dealers will update the AVAS software, free of charge. Owner notification letters were mailed August 1, 2025. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2025070005.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
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No exact-year investigations in this snapshot.
2024 MERCEDES-BENZ Eqs 450 4MATIC Problems, Complaints & Recalls | Skip That Year