2023 MERCEDES-BENZ Eqb 350 4MATIC

My 2022 Mercedes-Benz EQB has an unresolved recall (25V487000) issued July 25, 2025 — nearly 10 months ago — with status still listed as remedy not yet available. The recall is classified as URGENT: FIRE RISK WHEN PARKED on NHTSA's website for my specific vehicle. On May 6-7, 2026 I contacted Mercedes customer service three times and received conflicting safety guidance. Agent 1 told me charging above 80% was acceptable and did not advise outdoor parking. Agent 2 (appointed by a manager) told me to restrict charging and park outside immediately, and escalated to buyback team. Agent 3 called back and said Agent 2 made a mistake and that no restrictions apply. My only available parking is an enclosed residential garage. I have a newborn due any day. Mercedes has failed to provide consistent written safety guidance despite an active federal fire risk classification on my vehicle. I have sent written correspondence to Mercedes Financial Services requesting clarification.

This complaint documents three deficiencies in Mercedes-Benz's recall response for recalls 25V487 and 26V073. First, the BMS software update applied under 25V050 reduced my vehicle's range by approximately 20% and degraded charging performance without adequate disclosure to owners. Second, Mercedes-Benz delayed notification to U.S. owners after fires occurred in already-remediated vehicles in Europe in November 2025. Third, interim measures are inadequate, now confirmed by EVgo independently restricting affected vehicles from their DC fast charging network. A detailed complaint document is attached. Recall numbers 25V487 and 26V073. VIN [XXX] . INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I am reporting a substantial safety defect regarding the high-voltage battery system in my 2023 Mercedes-Benz EQB 350. The vehicle suffers from a 50% loss of advertised range (real-world range of ~95 miles vs. 210 miles advertised) and severe DC fast-charging failures. My VIN is subject to NHTSA Recalls 25V050000 and 25V894 for high-voltage battery fire risk. Per the manufacturer's safety instructions, I have been told not to charge the vehicle above 80%, which further degrades the vehicle’s utility. Additionally, the vehicle is subject to Recall 25V487000 for sudden loss of drive power. Mercedes-Benz has failed to provide a permanent remedy that restores the vehicle's safe operating performance. The combination of fire risk, restricted charging capacity, and unpredictable power loss makes this vehicle unsafe for road use. The manufacturer has formally refused a repurchase despite these documented federal safety violations.

This safety recall is over six months old and is still unresolved. I have not felt safe driving the vehicle on the highway because of the possibility of complete power loss. I have been forced to keep paying lease payments on a car I can't drive and the manufacturer has been unresponsive. When I plug the car in to charge, all the lights in the house dim. My other EV does not do this so it must be a serious problem with this vehicle.