← New search

2014 MERCEDES-BENZ CLA250

Owner reports · Recalls · Investigations

Limited comparison data

There is not enough comparable history to draw a useful model-year comparison.

About this comparison →

When problems were reported

Mileage at the reported incident

136 reports with mileage · 41 unknown

NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.

What to inspect

Issues worth paying extra attention to based on owner reports.

  • Engine. Review the 66 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
  • Electrical System. Review the 44 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
  • Vehicle Speed Control. Review the 36 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →

NHTSA owner reports · September 18, 2026 snapshot.

4 crash reports3 fire reports6 injury reports

What owners actually said

177 reports
20,500 miles · Jan 6, 2016
Engine

ON MULTIPLE OCCASIONS, THE VEHICLE WILL SHUT OFF WHILE DRIVING. THE MESSAGE STATES "PRE-SAFE FUNCTIONS LIMITED". WHEN THE CAR SHUTS OFF FOR NO APPARENT REASON, I HAVE TO COAST TO THE SIDE OF THE ROAD TO SAFETY. I HAVE TURN THE VEHICLE OFF AND THEN I WILL BE ABLE TO RESTART THE ENGINE. I'VE ALREADY TAKEN THIS INTO MY MERCEDES DEA…

Read full complaint

ON MULTIPLE OCCASIONS, THE VEHICLE WILL SHUT OFF WHILE DRIVING. THE MESSAGE STATES "PRE-SAFE FUNCTIONS LIMITED". WHEN THE CAR SHUTS OFF FOR NO APPARENT REASON, I HAVE TO COAST TO THE SIDE OF THE ROAD TO SAFETY. I HAVE TURN THE VEHICLE OFF AND THEN I WILL BE ABLE TO RESTART THE ENGINE. I'VE ALREADY TAKEN THIS INTO MY MERCEDES DEALERSHIP AND THEY DID NOT FIX THE ISSUE. I'M AFRAID THIS IS GOING TO CAUSE A FATAL ACCIDENT AND I HAVE TWO SMALL CHILDREN. PLEASE MAKE THIS A HIGH PRIORITY

NHTSA ODI #10818560

21,000 miles · Dec 15, 2015
Electrical SystemEngine

BOUGHT BRAND NEW CLA250 A YEAR AGO AND DRIVING LAST WEEK ON THE HIGH WAY AND "INOPERATIVE MODE" WENT ON AND YOU LOSE ALL ACCELERATION POWER. AFTER I PULLED OVER FINALLY RESTARTING THE CAR A FEW TIMES I REGAINED ACCELERATION. CURRENTLY AT DEALER BEING ASSESSED

NHTSA ODI #10810614

21,000 miles · Dec 12, 2015
Vehicle Speed Control

WHILE DRIVING AT HIGHWAY SPEED THE ACCELERATOR PEDAL SUDDENLY FAILED. THE ENGINE WOULD NOT RESPOND TO ANY INPUT OF THE GAS PEDAL. I PUMPED THE PEDAL, FLOORED THE PEDAL ALL WITH NO RESPONSE. THE ENGINE WOULD NOT REV PAST IDLE AND THE CAR LOST SPEED MAKING CHANGING LANES DIFFICULT AND DANGEROUS. THE ERROR MESSAGES SHOWN IN THE PHO…

Read full complaint

WHILE DRIVING AT HIGHWAY SPEED THE ACCELERATOR PEDAL SUDDENLY FAILED. THE ENGINE WOULD NOT RESPOND TO ANY INPUT OF THE GAS PEDAL. I PUMPED THE PEDAL, FLOORED THE PEDAL ALL WITH NO RESPONSE. THE ENGINE WOULD NOT REV PAST IDLE AND THE CAR LOST SPEED MAKING CHANGING LANES DIFFICULT AND DANGEROUS. THE ERROR MESSAGES SHOWN IN THE PHOTOS APPEARED IN THE DASHBOARD. THIS HAS HAPPENED TWICE (11/30/15 AND 12/6/15).

NHTSA ODI #10809790

15,000 miles · Dec 3, 2015
Electrical SystemElectronic Stability Control (esc)

WHILE TRAVELING AT 50MPH DOWN A BUSY STREET DURING MY MORNING RUSH HOUR COMMUTE, THE VEHICLE CUT OFF ALL POWER AND WENT INTO "PRE-SAFE MODE" WHICH IS COMMONLY KNOWN AS "LIMP HOME MODE." WHEN THIS HAPPENS, THE DRIVER HAS NO ABILITY TO ACCELERATE AND IF THE DRIVER IS UNABLE TO PULL OVER IN A SAFE AREA, PUTS THEM AT EXTREMELY HIGH…

Read full complaint

WHILE TRAVELING AT 50MPH DOWN A BUSY STREET DURING MY MORNING RUSH HOUR COMMUTE, THE VEHICLE CUT OFF ALL POWER AND WENT INTO "PRE-SAFE MODE" WHICH IS COMMONLY KNOWN AS "LIMP HOME MODE." WHEN THIS HAPPENS, THE DRIVER HAS NO ABILITY TO ACCELERATE AND IF THE DRIVER IS UNABLE TO PULL OVER IN A SAFE AREA, PUTS THEM AT EXTREMELY HIGH RISK OF SERIOUS ACCIDENT. THIS IS A COMMON PROBLEM WITH MANY MERCEDES BENZ VEHICLES THAT ARE EQUIPPED WITH ESP (TRACTION CONTROL). A SIMPLE GOOGLE SEARCH OF THIS ISSUE WILL VALIDATE THIS AS A WIDESPREAD MAJOR DESIGN FLAW IN MERCEDES BENZ PRODUCTS. PLEASE TAKE THE TIME TO LOOK INTO THIS EXTREMELY DANGEROUS PROBLEM, AS MANY OTHER MERCEDES OWNERS HAVE EXPERIENCE THIS IN MORE DANGEROUS CIRCUMSTANCES (ON THE HIGHWAY).

NHTSA ODI #10808314

4,000 miles · Nov 28, 2015
Electrical SystemElectronic Stability Control (esc)Vehicle Speed Control

WHAT IS THE PROBLEM-PRE SAFE MALFUNCTION ERROR WHEN DOES IT HAPPEN-WHILE DRIVING IS IT PREDICTABLE-NO IS IT SAFE-NO WHY-THE CAR SUDDENLY LOSES ACCELERATION ,WHEN THE PRE-SAFE ERROR COMES ON. SCENARIO-DRIVING A CLA 250 AT 60 MPH ON A MOTORWAY ON A QUIET ROAD IN FRONT OF A TRUCK.... PRE-SAFE MALFUNCTION KICKS IN THE CAR SLO…

Read full complaint

WHAT IS THE PROBLEM-PRE SAFE MALFUNCTION ERROR WHEN DOES IT HAPPEN-WHILE DRIVING IS IT PREDICTABLE-NO IS IT SAFE-NO WHY-THE CAR SUDDENLY LOSES ACCELERATION ,WHEN THE PRE-SAFE ERROR COMES ON. SCENARIO-DRIVING A CLA 250 AT 60 MPH ON A MOTORWAY ON A QUIET ROAD IN FRONT OF A TRUCK.... PRE-SAFE MALFUNCTION KICKS IN THE CAR SLOWS DOWN AND LOSES ACCLN. THE TRUCK DRIVER CANNOT PREDICT THIS BEHAVIOR A THIS IS NOT A NORMAL PATTERN TO SLOW DOWN SUDDENLY FROM 60MPH ON A QUIET FREEWAY. VERY VERY DANGEROUS.

NHTSA ODI #10807293

17,796 miles · Nov 20, 2015
EnginePower TrainSteering

BOUGHT THE CLA 250 BRAND NEW IN 2014, VEHICLE HAS NOW TWICE GONE IN TO PRE-SAFE MODE AND INOPERATIVE MODE WHILE DRIVING. THE CAR SWITCHES TO NEUTRAL AS I AM DRIVING AND THEN REFUSES TO SHIFT IN TO DRIVE OR REVERSE LEAVING ME STRANDED IN THE STREETS ON TWO OCCASION WHICH COULD HAVE CAUSED TWO VERY SERIOUS ACCIDENTS. THE CAR ON TH…

Read full complaint

BOUGHT THE CLA 250 BRAND NEW IN 2014, VEHICLE HAS NOW TWICE GONE IN TO PRE-SAFE MODE AND INOPERATIVE MODE WHILE DRIVING. THE CAR SWITCHES TO NEUTRAL AS I AM DRIVING AND THEN REFUSES TO SHIFT IN TO DRIVE OR REVERSE LEAVING ME STRANDED IN THE STREETS ON TWO OCCASION WHICH COULD HAVE CAUSED TWO VERY SERIOUS ACCIDENTS. THE CAR ON THE SECOND TIME HAD TO BE TOWED TO DEALERSHIP WHO COULD'NT FIND ANYTHING WRONG WITH THE CAR. THERE SOLUTION WAS MORE OF A GUESS ABOUT A CPU NEEDING TO BE REPLACED.

NHTSA ODI #10795198

19,000 miles · Nov 10, 2015
Electronic Stability Control (esc)

MY CAR SUDDENLY SLOWED AND I LOST POWER WHILE DRIVING ON 95 AT APPROXIMATELY 20-30 MPH IN SLOW HEAVY TRAFFIC TO WORK THIS MORNING. I COULD HARDLY ACCELERATE AND ONLY SLOWLY... I HAD MESSAGES THAT SAID "PRE-SAFE FUNCTIONS INOPERATIVE. SEE OPERATOR'S MANUAL", AND THE ESC LIGHT CAME ON. DRIVERS BEHIND ME STARTED PASSING ME DESPITE…

Read full complaint

MY CAR SUDDENLY SLOWED AND I LOST POWER WHILE DRIVING ON 95 AT APPROXIMATELY 20-30 MPH IN SLOW HEAVY TRAFFIC TO WORK THIS MORNING. I COULD HARDLY ACCELERATE AND ONLY SLOWLY... I HAD MESSAGES THAT SAID "PRE-SAFE FUNCTIONS INOPERATIVE. SEE OPERATOR'S MANUAL", AND THE ESC LIGHT CAME ON. DRIVERS BEHIND ME STARTED PASSING ME DESPITE ME ALREADY GOING SLOWLY DUE TO ALL THE TRAFFIC--I HAD NO WHERE TO PULL OVER AND CRAWLED INTO THE PARKING RAMP AT WORK. I COULD HAVE BEEN REAR-ENDED THIS MORNING. I HAVE NO IDEA WHAT WILL HAPPEN WHEN I RESTART THE CAR TODAY. THIS NEEDS TO BE TAKEN CARE OF BY MERCEDES--DO A RECALL AND FIX THIS ISSUE!

NHTSA ODI #10789558

14,000 miles · Oct 31, 2015
Unknown Or Other

MAKING NOISES LIKE RATTLING OR VIBRATION DURING DRIVING.

NHTSA ODI #10787480

Mileage unknown · Oct 14, 2015
Electrical System

BROUGHT CLA250 6/2015 AFTER THREE MONTHS LOSS POWER, ENGINE LIGHT CAME ON CAR DECELERATED. TOOK VEHICLE TO THE DEALERSHIP AFTER 3 DIFFERENT INCIDENTS, TO BE TOLD THERE WAS A SERVICE BULLETIN ON MY CAR. WILL KEEP YOU POSTED AFTER PICK UP. CAR WAS AT THE STOP LIGHT AND THE VEHICLE DECELERATION WENT DOWN.

NHTSA ODI #10782180

23,000 miles · Oct 2, 2015
Engine

CAR HAS NOW TWICE GONE INTO PRE-SAFE FUNCTIONS LIMITED AND INOPERATIVE MODE (SIMULTANEOUSLY) WHILE DRIVING WITH NO NOTICE, EFFECTIVELY REMOVING ALL ABILITY TO ACCELERATE AND CREATING NEAR MAJOR ACCIDENTS BOTH TIMES. THE FIRST TIME OCCURRED ON THE FREEWAY DRIVING IN THE SECOND TO THE LEFT LANE AT APPROX 75 MPH. CARS NARROWLY AVO…

Read full complaint

CAR HAS NOW TWICE GONE INTO PRE-SAFE FUNCTIONS LIMITED AND INOPERATIVE MODE (SIMULTANEOUSLY) WHILE DRIVING WITH NO NOTICE, EFFECTIVELY REMOVING ALL ABILITY TO ACCELERATE AND CREATING NEAR MAJOR ACCIDENTS BOTH TIMES. THE FIRST TIME OCCURRED ON THE FREEWAY DRIVING IN THE SECOND TO THE LEFT LANE AT APPROX 75 MPH. CARS NARROWLY AVOIDED CRASHING INTO ME WHILE I COASTED THROUGH HIGH SPEED TRAFFIC TO THE SHOULDER. THE SECOND TIME WAS IN TOWN AND WITHOUT WARNING SAME THING OCCURRED LEAVING ME COASTING IN THE LEFT LANE WITH A TRUCK NARROWLY AVOIDING A COLLISION AND THE TRUCK HAVING TO GO INTO ONCOMING TRAFFIC AND BACK TO AVOID ME. AS THERE WAS NO SHOULDER I HAD TO NAVIGATE AND COME TO A STOP IN THE RIGHT LANE OF TRAFFIC.

NHTSA ODI #10779313

Official recalls

6

23V854000 · Structure:body:roof And Pillars

Dec 15, 2023

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2014-2020 C-Class, CLA, GLA, S-Class, GLC, and GLE vehicles. Please refer to MBUSA's recall report for specific vehicle details. The front roof panel located between the windshield and the panoramic sunroof may not have been bonded correctly to the vehicle during a prior repair, allowing the front panel to detach from the vehicle.

Consequence & remedy

Consequence: A detached roof panel can become a road hazard, increasing the risk of a crash.

Remedy: Dealers will replace the front panel, free of charge. Owner notification letters were mailed on August 2, 2024. Owner notification letters will be mailed in phases, on, March 22,2024, and August 2, 2024. Owners may contact MBUSA customer service at 1-800-367-6372. This recall is an expansion of NHTSA recall number 21V-197.

21V197000 · Structure:body:roof And Pillars

Mar 19, 2021

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2020 C300 Coupe, C43 Coupe AMG, C43 AMG, 2015-2020 C300, GLA250, 2016-2018 C350e, CLA45 Coupe AMG, 2015 C400, S65 AMG, 2015-2019 C63 AMG, 2016 C450, 2015-2016 GLA45 AMG, S600, 2016-2020 GLC300, 2017-2019 GLC43 AMG, GLE43 Coupe AMG, 2014-2019 CLA250 Coupe, 2014-2015 CLA45 AMG, 2018 GLC63 AMG, 2014-2017 S550, 2018-2020 S450, 2016-2019 GLE63 Coupe AMG, 2016 GLE450 Coupe, 2014-2020 S63 AMG, 2018-2019 S560, and 2019 GLC350e vehicles equipped with a panoramic sunroof. The front roof panel located between the windshield and the panoramic sunroof may not have been bonded correctly to the vehicle during a prior repair.

Consequence & remedy

Consequence: The adhesive bonding of the front panel might deteriorate, possibly causing the front panel to detach from the vehicle and become a road hazard, increasing the risk of a crash.

Remedy: Mercedes-Benz dealer will remove the bonded panel and will install a new front panel by following the detailed repair instructions and using the approved primer, cleaner and adhesive, free of charge. Owner notification letters were mailed on September 3, 2021 and October 26, 2021. Owners may contact MBUSA customer service at 1-800-367-6372.

19V787000 · Communication

Nov 1, 2019

Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2013-2017 vehicles due to a software fault that may cause the date and time for the emergency call system (eCall) to differ from the actual date and time, potentially relaying an inaccurate vehicle location. For a full list of the affected models visit: https://static.nhtsa.gov/odi/rcl/2019/RMISC-19V787-4620.pdf

Consequence & remedy

Consequence: An inaccurate vehicle location may delay emergency responders, increasing the risk of injury.

Remedy: MBUSA has initiated an Over the Air (OTA) remote update. MBUSA will also notify owners, and dealers will check software for a successful OTA or update the communication module software as needed, free of charge. The recall began December 23, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2019120008.

17V627000 · Air Bags:frontal

Oct 6, 2017

Mercedes-Benz USA, LLC. (MBUSA) is recalling these vehicles: 2014-2018 CLA250, CLA250 4Matic, CLA45 AMG 4Matic, 2015-2018 GLA250, GLA250 4Matic, GLA45 AMG 4Matic, C300 4Matic, C63S AMG, 2012-2014 C250, C350, C300 4Matic, E550 4Matic, 2013-2014 C63 AMG, 2012-2015 C250 Coupe, C350 Coupe, C63 AMG Coupe, 2013-2015 C350 4Matic Coupe, GLK250 4Matic BlueTec, GLK350, GLK350 4Matic, 2016-2017 C350e, C43 AMG, 2015 C400 4Matic, 2016-2018 C63 AMG, GLC300, GLC300 4Matic, 2017-2018 C300 Coupe, C300 4Matic Coupe, C43 AMG, C63 AMG Coupe, C63S AMG Coupe, C300 Cabriolet, C300 4Matic Cabriolet, C43 AMG Cabriolet, C63 AMG Cabriolet, C63S AMG Cabriolet, GLC300 4Matic Coupe, GLC43 AMG, GLC43 AMG Coupe, 2014 E350 Coupe, E350 4Matic Coupe, E350 Cabriolet, E400 Hybrid, 2015-2017 E400 Coupe, E400 4Matic Coupe, E400 Cabriolet, 2014-2017 E550 Coupe, E550 Cabriolet, B250e, 2014-2016 E250 BlueTec, E63 AMG 4Matic Wagon, 2012-2013 E350 BlueTec, 2012-2016 E350, E350 4Matic, 2015-2016 E400, E400 4Matic, 2012 E63 AMG, 2014-2015 E250 4Matic BlueTec, 2013-2016 E350 Wagon, 2017 GLC300d 4Matic, and 2018 GLC350e 4Matic. The driver's air bag may unexpectedly deploy due to insufficient grounding of the steering components if an electrostatic discharge occurs and the air bag clockspring is broken.

Consequence & remedy

Consequence: If the driver air bag inadvertently deploys, it can increase the risk of injury and a crash.

Remedy: MBUSA will notify owners, and dealers will add sufficient grounding to the steering components, free of charge. The recall began in December 6, 2017. Owners may contact MBUSA customer service at 1-877-496-3691.

16V901000 · Service Brakes, Hydraulic:power Assist:vacuum:hoses, Lines/piping, And Fittings

Dec 14, 2016

Mercedes-Benz USA, LLC (MBUSA) is recalling certain model year 2014 CLA250 vehicles manufactured December 14, 2012, to April 24, 2013 equipped with gasoline engines. The affected vehicles have a fitting that connects the vacuum line to the brake booster which may break causing increased forced to be needed to apply the brakes.

Consequence & remedy

Consequence: If the vehicles unexpectedly need increased pressure on the brake pedal to apply the brakes, there would be an increased risk of a crash.

Remedy: MBUSA will notify owners, and dealers will replace the connector end fitting at the brake booster, free of charge. The recall began July 21, 2017. Owners may contact MBUSA customer service at 1-800-367-6372.

15V426000 · Air Bags:sensor:occupant Classification; Electrical System: Instrument Cluster/panel; Electrical System:wiring:fuses And Circuit Breakers; Visibility/wiper

Jul 6, 2015

Mercedes-Benz USA, LLC (MBUSA) is recalling certain model year 2014 CLA 250C vehicles manufactured September 10, 2014, to September 11, 2014, 2014 CLA 250C 4Matic vehicles manufactured September 13, 2014, to September 25, 2014, and 2014 CLA 45 AMG 4Matic vehicles manufactured September 10, 2014, to September 25, 2014. The affected vehicles have fuses that may have been incorrectly installed in the passenger side interior fuse boxes.

Consequence & remedy

Consequence: If the fuses were not properly installed, they may lose electrical contact. In the event of a loss of electrical contact, certain systems may be impacted, including the function of the front passenger seat occupancy recognition system, the passenger side air bag indicator lamp, the instrument cluster and the windshield wipers. Should the function of the front passenger seat occupancy recognition system or the passenger side airbag indicator lamp be affected, the risk of injury for passengers in the event of a crash would be increased. Should the function of the instrument cluster and the windshield wipers be affected, the risk of a crash would be increased.

Remedy: MBUSA will notify owners, and dealers will inspect the position and orientation of the fuses, and if necessary, replace the fuse box, free of charge. The recall began on August 18, 2015. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2015060007.

Additional source detail variants (4)

Air Bags:sensor:occupant Classification

Mercedes-Benz USA, LLC (MBUSA) is recalling certain model year 2014 CLA 250C vehicles manufactured September 10, 2014, to September 11, 2014, 2014 CLA 250C 4Matic vehicles manufactured September 13, 2014, to September 25, 2014, and 2014 CLA 45 AMG 4Matic vehicles manufactured September 10, 2014, to September 25, 2014. The affected vehicles have fuses that may have been incorrectly installed in the passenger side interior fuse boxes.

Consequence: If the fuses were not properly installed, they may lose electrical contact. In the event of a loss of electrical contact, certain systems may be impacted, including the function of the front passenger seat occupancy recognition system, the passenger side air bag indicator lamp, the instrument cluster and the windshield wipers. Should the function of the front passenger seat occupancy recognition system or the passenger side airbag indicator lamp be affected, the risk of injury for passengers in the event of a crash would be increased. Should the function of the instrument cluster and the windshield wipers be affected, the risk of a crash would be increased.

Remedy: MBUSA will notify owners, and dealers will inspect the position and orientation of the fuses, and if necessary, replace the fuse box, free of charge. The recall began on August 18, 2015. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2015060007.

Visibility/wiper

Mercedes-Benz USA, LLC (MBUSA) is recalling certain model year 2014 CLA 250C vehicles manufactured September 10, 2014, to September 11, 2014, 2014 CLA 250C 4Matic vehicles manufactured September 13, 2014, to September 25, 2014, and 2014 CLA 45 AMG 4Matic vehicles manufactured September 10, 2014, to September 25, 2014. The affected vehicles have fuses that may have been incorrectly installed in the passenger side interior fuse boxes.

Consequence: If the fuses were not properly installed, they may lose electrical contact. In the event of a loss of electrical contact, certain systems may be impacted, including the function of the front passenger seat occupancy recognition system, the passenger side air bag indicator lamp, the instrument cluster and the windshield wipers. Should the function of the front passenger seat occupancy recognition system or the passenger side airbag indicator lamp be affected, the risk of injury for passengers in the event of a crash would be increased. Should the function of the instrument cluster and the windshield wipers be affected, the risk of a crash would be increased.

Remedy: MBUSA will notify owners, and dealers will inspect the position and orientation of the fuses, and if necessary, replace the fuse box, free of charge. The recall began on August 18, 2015. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2015060007.

Electrical System: Instrument Cluster/panel

Mercedes-Benz USA, LLC (MBUSA) is recalling certain model year 2014 CLA 250C vehicles manufactured September 10, 2014, to September 11, 2014, 2014 CLA 250C 4Matic vehicles manufactured September 13, 2014, to September 25, 2014, and 2014 CLA 45 AMG 4Matic vehicles manufactured September 10, 2014, to September 25, 2014. The affected vehicles have fuses that may have been incorrectly installed in the passenger side interior fuse boxes.

Consequence: If the fuses were not properly installed, they may lose electrical contact. In the event of a loss of electrical contact, certain systems may be impacted, including the function of the front passenger seat occupancy recognition system, the passenger side air bag indicator lamp, the instrument cluster and the windshield wipers. Should the function of the front passenger seat occupancy recognition system or the passenger side airbag indicator lamp be affected, the risk of injury for passengers in the event of a crash would be increased. Should the function of the instrument cluster and the windshield wipers be affected, the risk of a crash would be increased.

Remedy: MBUSA will notify owners, and dealers will inspect the position and orientation of the fuses, and if necessary, replace the fuse box, free of charge. The recall began on August 18, 2015. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2015060007.

Electrical System:wiring:fuses And Circuit Breakers

Mercedes-Benz USA, LLC (MBUSA) is recalling certain model year 2014 CLA 250C vehicles manufactured September 10, 2014, to September 11, 2014, 2014 CLA 250C 4Matic vehicles manufactured September 13, 2014, to September 25, 2014, and 2014 CLA 45 AMG 4Matic vehicles manufactured September 10, 2014, to September 25, 2014. The affected vehicles have fuses that may have been incorrectly installed in the passenger side interior fuse boxes.

Consequence: If the fuses were not properly installed, they may lose electrical contact. In the event of a loss of electrical contact, certain systems may be impacted, including the function of the front passenger seat occupancy recognition system, the passenger side air bag indicator lamp, the instrument cluster and the windshield wipers. Should the function of the front passenger seat occupancy recognition system or the passenger side airbag indicator lamp be affected, the risk of injury for passengers in the event of a crash would be increased. Should the function of the instrument cluster and the windshield wipers be affected, the risk of a crash would be increased.

Remedy: MBUSA will notify owners, and dealers will inspect the position and orientation of the fuses, and if necessary, replace the fuse box, free of charge. The recall began on August 18, 2015. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2015060007.

Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗

NHTSA investigations

2

EA21002 · Desiccated Air Bag Inflator Rupture

Opened Sep 17, 2021 · No close date supplied

Status: open (inferred from source dates) · Air Bags:frontal:driver Side:inflator Module; Air Bags:frontal:passenger Side:inflator Module

From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant to burn too quickly when ignited. The rapid burning can cause the inflator to rupture during deployment, potentially causing serious or even fatal injury to vehicle occupants. See 2016 Blomquist Report at www.nhtsa.gov/sites/nhtsa.gov/files/documents/expert_report-hrblomquist.pdf.Consequently, all frontal inflators using propellant 2004 that do not contain a "desiccant" (a substance that traps and holds moisture) in US vehicles are under recall. These "non-desiccated" inflators either have been or are required to be replaced.In some cases, the remedy part for these recalled inflators was, or will be, an inflator using either propellant 2004 or 2004L that does contain a desiccant. None of these "desiccated" remedy parts (which were installed in older model year vehicles) are currently under recall for a degradation concern. Certain subsets of desiccated PSAN inflators using propellant 2004 for use as original equipment, however, have been recalled for a degradation concern. All Takata inflators produced with propellant 2004L contain desiccant, and none of these desiccated inflators using propellant 2004L are under recall for a degradation concern. There have been no reported field ruptures in any non-recalled desiccated PSAN inflators.It is understood that desiccants fully saturate at some threshold, at which point any additional moisture will not be captured. This means the degradation process observed in non-desiccated inflators using propellant 2004 may also occur in non-recalled desiccated inflators using propellant 2004, assuming additional moisture enters the inflator and high temperature cycling occurs. Based on available information, desiccant saturation can occur within the first five years in the worst environments, and the time required for full saturation is affected by multiple factors. While no present safety risk has been identified, further work is needed to evaluate the future risk of non-recalled desiccated inflators using propellant 2004.Three entities -- Takata (now known as TK Global), the Independent Testing Coalition, and Exponent -- have been studying the long-term behavior of Takata desiccated PSAN inflators using propellant 2004L (as well as 2004) in the presence of moisture and temperature cycling. The research efforts, which include development of predictive modeling techniques and field sample analysis, are ongoing. To date, none of the researchers have identified field evidence showing that propellant 2004L is undergoing a degradation process that leads to aggressive deployment and potential rupture. However, the time in service of such inflators remains short compared to that of the inflators using propellant 2004. Further study is needed to assess the long-term safety of desiccated inflators using propellant 2004L.The Office of Defects Investigation is opening this investigation to examine whether a safety defect related to propellant degradation exists in non-recalled desiccated PSAN frontal inflators manufactured by Takata. This investigation will require extensive information on Takata production processes and surveys of inflators in the field. Lists of recall actions that may have used desiccated PSAN inflators as remedy parts, as well as the makes and models originally manufactured with them, is available with the downloadable version of this document (see nhtsa.gov/recalls?nhtsaId=EA21002 -- note this information is subject to change/revision as the investigation proceeds). This investigation does not supersede EA15-001, which remains open.

Additional source detail variants (2)

Air Bags:frontal:driver Side:inflator Module

From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant to burn too quickly when ignited. The rapid burning can cause the inflator to rupture during deployment, potentially causing serious or even fatal injury to vehicle occupants. See 2016 Blomquist Report at www.nhtsa.gov/sites/nhtsa.gov/files/documents/expert_report-hrblomquist.pdf.Consequently, all frontal inflators using propellant 2004 that do not contain a "desiccant" (a substance that traps and holds moisture) in US vehicles are under recall. These "non-desiccated" inflators either have been or are required to be replaced.In some cases, the remedy part for these recalled inflators was, or will be, an inflator using either propellant 2004 or 2004L that does contain a desiccant. None of these "desiccated" remedy parts (which were installed in older model year vehicles) are currently under recall for a degradation concern. Certain subsets of desiccated PSAN inflators using propellant 2004 for use as original equipment, however, have been recalled for a degradation concern. All Takata inflators produced with propellant 2004L contain desiccant, and none of these desiccated inflators using propellant 2004L are under recall for a degradation concern. There have been no reported field ruptures in any non-recalled desiccated PSAN inflators.It is understood that desiccants fully saturate at some threshold, at which point any additional moisture will not be captured. This means the degradation process observed in non-desiccated inflators using propellant 2004 may also occur in non-recalled desiccated inflators using propellant 2004, assuming additional moisture enters the inflator and high temperature cycling occurs. Based on available information, desiccant saturation can occur within the first five years in the worst environments, and the time required for full saturation is affected by multiple factors. While no present safety risk has been identified, further work is needed to evaluate the future risk of non-recalled desiccated inflators using propellant 2004.Three entities -- Takata (now known as TK Global), the Independent Testing Coalition, and Exponent -- have been studying the long-term behavior of Takata desiccated PSAN inflators using propellant 2004L (as well as 2004) in the presence of moisture and temperature cycling. The research efforts, which include development of predictive modeling techniques and field sample analysis, are ongoing. To date, none of the researchers have identified field evidence showing that propellant 2004L is undergoing a degradation process that leads to aggressive deployment and potential rupture. However, the time in service of such inflators remains short compared to that of the inflators using propellant 2004. Further study is needed to assess the long-term safety of desiccated inflators using propellant 2004L.The Office of Defects Investigation is opening this investigation to examine whether a safety defect related to propellant degradation exists in non-recalled desiccated PSAN frontal inflators manufactured by Takata. This investigation will require extensive information on Takata production processes and surveys of inflators in the field. Lists of recall actions that may have used desiccated PSAN inflators as remedy parts, as well as the makes and models originally manufactured with them, is available with the downloadable version of this document (see nhtsa.gov/recalls?nhtsaId=EA21002 -- note this information is subject to change/revision as the investigation proceeds). This investigation does not supersede EA15-001, which remains open.

Air Bags:frontal:passenger Side:inflator Module

From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant to burn too quickly when ignited. The rapid burning can cause the inflator to rupture during deployment, potentially causing serious or even fatal injury to vehicle occupants. See 2016 Blomquist Report at www.nhtsa.gov/sites/nhtsa.gov/files/documents/expert_report-hrblomquist.pdf.Consequently, all frontal inflators using propellant 2004 that do not contain a "desiccant" (a substance that traps and holds moisture) in US vehicles are under recall. These "non-desiccated" inflators either have been or are required to be replaced.In some cases, the remedy part for these recalled inflators was, or will be, an inflator using either propellant 2004 or 2004L that does contain a desiccant. None of these "desiccated" remedy parts (which were installed in older model year vehicles) are currently under recall for a degradation concern. Certain subsets of desiccated PSAN inflators using propellant 2004 for use as original equipment, however, have been recalled for a degradation concern. All Takata inflators produced with propellant 2004L contain desiccant, and none of these desiccated inflators using propellant 2004L are under recall for a degradation concern. There have been no reported field ruptures in any non-recalled desiccated PSAN inflators.It is understood that desiccants fully saturate at some threshold, at which point any additional moisture will not be captured. This means the degradation process observed in non-desiccated inflators using propellant 2004 may also occur in non-recalled desiccated inflators using propellant 2004, assuming additional moisture enters the inflator and high temperature cycling occurs. Based on available information, desiccant saturation can occur within the first five years in the worst environments, and the time required for full saturation is affected by multiple factors. While no present safety risk has been identified, further work is needed to evaluate the future risk of non-recalled desiccated inflators using propellant 2004.Three entities -- Takata (now known as TK Global), the Independent Testing Coalition, and Exponent -- have been studying the long-term behavior of Takata desiccated PSAN inflators using propellant 2004L (as well as 2004) in the presence of moisture and temperature cycling. The research efforts, which include development of predictive modeling techniques and field sample analysis, are ongoing. To date, none of the researchers have identified field evidence showing that propellant 2004L is undergoing a degradation process that leads to aggressive deployment and potential rupture. However, the time in service of such inflators remains short compared to that of the inflators using propellant 2004. Further study is needed to assess the long-term safety of desiccated inflators using propellant 2004L.The Office of Defects Investigation is opening this investigation to examine whether a safety defect related to propellant degradation exists in non-recalled desiccated PSAN frontal inflators manufactured by Takata. This investigation will require extensive information on Takata production processes and surveys of inflators in the field. Lists of recall actions that may have used desiccated PSAN inflators as remedy parts, as well as the makes and models originally manufactured with them, is available with the downloadable version of this document (see nhtsa.gov/recalls?nhtsaId=EA21002 -- note this information is subject to change/revision as the investigation proceeds). This investigation does not supersede EA15-001, which remains open.

PE21001 · Front Roof Panel Detachment

Opened Jan 8, 2021 · Closed Oct 14, 2021

Status: closed (inferred from source dates) · Structure:body:roof And Pillars

On January 8, 2021, after ongoing review with Mercedes Benz, the National Highway Traffic Safety Administration (NHTSA) Office of Defects Investigation (ODI) opened PE21-001 to assess allegations of front roof panel detachments while driving at highway speeds in certain 2015 Mercedes-Benz (Mercedes) C-Class vehicles.The subject front roof panel is a stationary panel composed of polycarbonate and is attached to the vehicle via adhesive at the time of manufacture. The panel is found on subject vehicles equipped with panoramic sunroofs. Over time, the subject panels may exhibit cosmetic degradation leading to replacement of the panel, a procedure which entails: removal of the old panel and adhesive, site preparation, and installation of a replacement panel with new adhesive.The consumer complaints that prompted the opening of PE21-001 all described detachments of front roof panels that had been replaced after the vehicle was put into service.Mercedes' internal investigation identified a broader scope of affected vehicles (2014-2020 CLA, GLA, C, S, GLC, and GLE class) and found the following potential service procedure- related causes of front roof panel detachments:- Improper surface pretreatments such as the use of the wrong primer or cleaner or scoring of the surface; or - Use of the incorrect adhesive.These conditions lead to a front roof panel bond that, even if sound at the time of repair, cannot maintain its strength over time and environmental exposure.Mercedes updated its service and parts ordering systems to reinforce the proper use of specified kits and procedures via webinars, shop foreman meetings, and explicit reference to the risks incurred by diverging from the repair procedures. Mercedes is also furnishing parts ordering assistance, and will hold dealerships accountable for improper repairs.ODI's analysis of the ten complaints it has received from the public (VOQ's) and MBUSA's complaint data submitted in response to the information request letter for PE21-001 identified a total of 57 non-duplicative reports alleging incidents in which the front roof panel detached from the vehicle while in motion. Included within the 57 reports are incidents where consumers state the panel detached ...and flew off into traffic.On March 19, 2021, Mercedes notified NHTSA that it would recall subject vehicles with front roof panels known to have been replaced after the original sale of the vehicle. In total, the recall (designated as Recall 21V197) covers 15,099 vehicles that were ever registered in the United States. Based on Recall 21V197 and the remedy implemented by Mercedes, further investigation does not appear to be warranted at this time.Accordingly, this investigation is closed.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers: 11376425, 11352686, 11351629, 11349158, 11341541, 11337594, 11324100, 11311591, 11222127, 11404183