NHTSA owner reports · September 18, 2026 snapshot.
What owners actually said
272 reports41,000 miles · Aug 5, 2018
Engine
ENGINE LIGHT CAME ON , THE CAR HESITATED TO TURN ON AT TIMES, SOMETIMES HAD TO PRESS THE GAS PEDAL TO HAVE VEHICLE TURN ON. TOOK IT TO LOCAL BENZ SHOPS THAT CLAIMED TO WORK ON BENZ, THEY SAID THEIR COMPUTER COULD NOT DETERMINE THE CODE. SO TOOK IT TO THE DEALER IN FORT MYERS, FL. WAS TOLD IT WAS THE TIMING CHAIN AND THE 2 CAM…
Read full complaint
ENGINE LIGHT CAME ON , THE CAR HESITATED TO TURN ON AT TIMES, SOMETIMES HAD TO PRESS THE GAS PEDAL TO HAVE VEHICLE TURN ON. TOOK IT TO LOCAL BENZ SHOPS THAT CLAIMED TO WORK ON BENZ, THEY SAID THEIR COMPUTER COULD NOT DETERMINE THE CODE. SO TOOK IT TO THE DEALER IN FORT MYERS, FL. WAS TOLD IT WAS THE TIMING CHAIN AND THE 2 CAM SHAFTS. WAS QUOTED $5032. SO HAD TO OTHER CHOICE THAN TO HAVE THEM REPAIRED. ONLY RECEIVED THE MANAGERS DISCOUNT OF $150 (WOW). I READ THAT MANY OTHER OWNERS HAVE THE SAME PROBLEM AND THEY WILL NOT RECALL . THEY HAVE RECALLED OLDER MODELS LIKE 2006 FOR THIS SAME TYPE OF ISSUE. BUT OF COURSE SEEMS THAT MERCEDES BENZ HAS NO PRESTIGE. ALSO NOTE THIS CAR ONLY HAS 41,000 MILES IN MINT SHAPE TAKE GOOD CARE OF IT. VERY , VERY DISAPPOINTED WITH MERCEDES BENZ, DON'T GET STUCK BUYING A VEHICLE THAT IS NOT DEPENDABLE. THIS MODEL HAS TOO MANY ISSUES.
NHTSA ODI #11115860
Mileage unknown · Jul 19, 2018
Engine
WHILE STARTING ENGINE LIGHT CAME ON. WOULD NOT GO AWAY. TOOK TO MERC DEALER,TOLD CAMSHAFT FAILURE. REPLACEMENT COST 5865 DOLLARS. CAR SERVICED AT DEALERSHIP AS PER RECOMMENDATIONS. SEVERAL BLOGS REPORT SIMILAR ISSUE BY DIFFERENT CUSTOMERS. SIMILAR ISSUE IN E 350 ON 2006 MODEL. MERC SEEMS TO AWARE OF THIS ISSUE.
NHTSA ODI #11112304
Mileage unknown · Jul 12, 2018
Air Bags
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ C250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V017000 (AIR BAGS); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED W.I. S…
Read full complaint
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ C250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V017000 (AIR BAGS); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED W.I. SIMONSON MERCEDES-BENZ AT (855) 677-2690 (LOCATED AT 1626 WILSHIRE BLVD, SANTA MONICA, CA 90403) AND WAS INFORMED THAT THE RECALL WAS PENDING AND NOT AN ACTUAL RECALL. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
NHTSA ODI #11111021
90,000 miles · Jun 29, 2018
Air Bags
TAKATA RECALL, MERCEDES BENZ HAS NOT REPLACED MY AIRBAGS ON MY VEHICLE AND I FEEL AT DANGER.
NHTSA ODI #11104821
Mileage unknown · Jun 25, 2018
Air Bags
RECALL STATUS: RECALL INCOMPLETE. REMEDY NOT YET AVAILABLE NHTSA RECALL NUMBER: 17V017 RECALL DATE: JANUARY 18, 2017 MANUFACTURER RECALL NUMBER: 2018030010 REQUEST A CLEARING LETTER TO MOVE MY CAR FROM RAMSTEIN AIR BASE GERMANY TO WASHINGTON, DC. I WILL SHIP MY CAR FRIDAY JULY 20, 2018.
NHTSA ODI #11103706
Mileage unknown · Jun 21, 2018
Air Bags
CALLED MB DEALER IN COVINA WHERE THEY SAID THEY DIDN'T HAVE PARTS. CONTACTED MERCEDES BENZ NA ON FACEBOOK, TWITTER & INSTAGRAM WHERE I'VE BEEN IGNORED. MY NAME IS [XXX] AND YOU CAN REACH ME AT [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
NHTSA ODI #11103001
38,000 miles · Jun 21, 2018
Air BagsFuel/propulsion SystemSeats
AIRBAG RECALL NOTICE MARCH 2017, STILL NO RESOLUTION. SEATS ADVERTISED AS LEATHER, NOT LEATHER INTERMITTENT GAS SMELL FILLS CABIN OF VEHICLE CAUSING RESPIRATORY ISSUES
NHTSA ODI #11102961
75,000 miles · Jun 6, 2018
Engine
AFTER ONLY 75K MILES MY MB HAS A FAILING PART THAT IS WELL KNOWN AMONGST ALL MB DEALERSHIPS. THE CAM SHAFT ADJUSTMENT UNITS BOTH INTAKE AND EXHAUST HAVE FAILED, CAUSING ME TO UNDERTAKE REPAIRS IN EXCESS OF $3K. FOR SUCH A NEWER VEHICLE THIS IS UNCONSCIONABLE AND MANY DEALERSHIPS AROUND THE PHOENIX AREA HAVE KNOWN ABOUT THIS ISSU…
Read full complaint
AFTER ONLY 75K MILES MY MB HAS A FAILING PART THAT IS WELL KNOWN AMONGST ALL MB DEALERSHIPS. THE CAM SHAFT ADJUSTMENT UNITS BOTH INTAKE AND EXHAUST HAVE FAILED, CAUSING ME TO UNDERTAKE REPAIRS IN EXCESS OF $3K. FOR SUCH A NEWER VEHICLE THIS IS UNCONSCIONABLE AND MANY DEALERSHIPS AROUND THE PHOENIX AREA HAVE KNOWN ABOUT THIS ISSUE FOR AWHILE AND HAVE EXPRESSED SHOCK THAT THIS HASN'T BEEN A RECALL ISSUE YET. I KNEW THERE WAS AN ISSUE WITH MY MB WHEN I STARTED IT UP AND THERE WAS A RATTLING NOISE COMING FROM THE ENGINE PORTION OF THE VEHICLE. EACH SHOP AND DEALERSHIP I'VE TAKEN IT TO HAVE NOTED IT AND HAVE STATED THAT REPAIRS RANGE FROM $3K TO $4.8K. SIMPLY UNACCEPTABLE. I AM HOPING THE NHTSA WILL INVESTIGATE AND RECALL THIS CAR FOR THIS ISSUE AS IT IS A WELL-KNOWN ISSUE AND NEEDS TO BE ADDRESSED.
NHTSA ODI #11100276
Mileage unknown · Jun 1, 2018
Air Bags
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ C250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V017000 (AIR BAGS); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO …
Read full complaint
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ C250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V017000 (AIR BAGS); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO MERCEDES-BENZ OF CLEAR LAKE (500 GULF S, LEAGUE CITY, TX 77573, (281) 554-9100), BUT THE PARTS WERE NOT AVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT UPDATED 9/21/18 *JB
NHTSA ODI #11099244
Mileage unknown · May 28, 2018
Air Bags
TAKATA INFLATORS
NHTSA ODI #11098290
Official recalls
5Aug 13, 2021
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2015-2016 E400 Coupe, 2012-2015 C250 Coupe, C350 Coupe, C63 AMG Coupe, 2011-2014 E350 Coupe, and 2012-2014 E350 Cabrio vehicles. An incorrect front passenger air bag may have been installed during a prior repair.
Consequence & remedy
Consequence: An incorrect air bag may not function properly in a crash, increasing the risk of injury.
Remedy: Dealers will replace the front passenger air bag on the affected vehicles, free of charge. Owner notification letters were mailed on September 10, 2021. Owners may contact MBUSA customer service at 1-800-367-6372.
May 22, 2020
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2012 C250, C250 Coupe, C300, C350, C350 Coupe, C63 AMG, and C63 AMG Coupe vehicles equipped with a front passenger air bag assembly replaced under a prior recall. An incorrect replacement front passenger air bag may have been installed.
Consequence & remedy
Consequence: An incorrect passenger air bag may not provide adequate protection, increasing the risk of injury in the event of a crash.
Remedy: MBUSA will notify owners, and dealers will replace the passenger air bag module, free of charge. The recall began July 10, 2020. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2020060011.
Jan 9, 2019
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2014 C250, C300 4Matic, C350, C63 AMG, E350 4Matic Coupe, E350 Cabrio, E350 Coupe, SLS AMG Cabrio, SLS AMG Coupe, 2014-2015 C250 Coupe, C350 4Matic Coupe, C350 Coupe, C63 AMG Coupe, GLK 350, GLK250 BlueTec 4Matic, GLK350 RWD, 2015-2017 E400 4Matic Coupe, E400 Cabrio, E400 Coupe, 2014-2017 E550 Cabrio, and 2014-2016 E550 Coupe vehicles sold, or ever registered, in the states of AL, CA, FL, GA, HI, LA, MS, SC, TX, PR, AS, GU, the MP, and VI or "Zone A." Additionally, MBUSA is recalling certain 2012-2014 C250, E350 4Matic Coupe, SLS AMG Cabrio, 2012-2015 C250 Coupe, C350 4Matic Coupe, C350 Coupe, C63 AMG Coupe, 2011 C300, 2011-2014 C300 4Matic, C350, C63 AMG, E350 Cabrio, E350 Coupe, SLS AMG Coupe, 2015-2016 E400 4Matic Coupe, E400 Cabrio, E400 Coupe, 2011-2016 E550 Cabrio, E550 Coupe, 2011-2015 GLK350 4Matic, GLK350 RWD, and 2013-2015 GLK250 BlueTec 4Matic vehicles ever registered in the states of AZ, AR, DE, DC, IL, IN, KS, KY, MD, MO, NE, NV, NJ, NM, NC, OH, OK, PA, TN, VA, and WV or "Zone B." MBUSA is also recalling certain 2012-2014 C250, E350 4Matic Coupe, SLS AMG Cabrio 2012-2015 C250 Coupe, C350 4Matic Coupe, C350 Coupe, C63 AMG Coupe, 2010-2011 C300, 2010-2014 C300 4Matic, C350, C63 AMG, E350 Coupe, 2011-2014 E350 Cabrio, SLS AMG Coupe, 2015-2016 E400 4Matic Coupe, E400 Cabrio, E400 Coupe, 2016-2017 E550 Cabrio, 2010-2016 E550 Coupe, 2010-2015 GLK350 4Matic, GLK350 RWD, and 2013-2015 GLK250 BlueTec 4Matic vehicles ever registered in the states of AK, CO, CT, ID, IA, ME, MA, MI, MN, MO, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI and WY or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
Consequence & remedy
Consequence: An inflator explosion may result in sharp metal fragments striking the passenger or other occupants resulting in serious injury or death.
Remedy: MBUSA will notify owners, and dealers will replace the passenger frontal air bag module, free of charge. The recall began March 29, 2019. Owners may contact MBUSA customer service at 1-800-367-6372.
Oct 6, 2017
Mercedes-Benz USA, LLC. (MBUSA) is recalling these vehicles: 2014-2018 CLA250, CLA250 4Matic, CLA45 AMG 4Matic, 2015-2018 GLA250, GLA250 4Matic, GLA45 AMG 4Matic, C300 4Matic, C63S AMG, 2012-2014 C250, C350, C300 4Matic, E550 4Matic, 2013-2014 C63 AMG, 2012-2015 C250 Coupe, C350 Coupe, C63 AMG Coupe, 2013-2015 C350 4Matic Coupe, GLK250 4Matic BlueTec, GLK350, GLK350 4Matic, 2016-2017 C350e, C43 AMG, 2015 C400 4Matic, 2016-2018 C63 AMG, GLC300, GLC300 4Matic, 2017-2018 C300 Coupe, C300 4Matic Coupe, C43 AMG, C63 AMG Coupe, C63S AMG Coupe, C300 Cabriolet, C300 4Matic Cabriolet, C43 AMG Cabriolet, C63 AMG Cabriolet, C63S AMG Cabriolet, GLC300 4Matic Coupe, GLC43 AMG, GLC43 AMG Coupe, 2014 E350 Coupe, E350 4Matic Coupe, E350 Cabriolet, E400 Hybrid, 2015-2017 E400 Coupe, E400 4Matic Coupe, E400 Cabriolet, 2014-2017 E550 Coupe, E550 Cabriolet, B250e, 2014-2016 E250 BlueTec, E63 AMG 4Matic Wagon, 2012-2013 E350 BlueTec, 2012-2016 E350, E350 4Matic, 2015-2016 E400, E400 4Matic, 2012 E63 AMG, 2014-2015 E250 4Matic BlueTec, 2013-2016 E350 Wagon, 2017 GLC300d 4Matic, and 2018 GLC350e 4Matic. The driver's air bag may unexpectedly deploy due to insufficient grounding of the steering components if an electrostatic discharge occurs and the air bag clockspring is broken.
Consequence & remedy
Consequence: If the driver air bag inadvertently deploys, it can increase the risk of injury and a crash.
Remedy: MBUSA will notify owners, and dealers will add sufficient grounding to the steering components, free of charge. The recall began in December 6, 2017. Owners may contact MBUSA customer service at 1-877-496-3691.
Jan 10, 2017
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2012 C300 4Matic, C250, C250 Coupe, C350, C350 Coupe 4Matic, C350 Coupe, C63 AMG, C63 AMG Coupe, E350 Coupe 4Matic, E350 Cabrio, E350 Coupe, E550 Cabrio, E550 Coupe, GLK350 4Matic, GLK350, SLS AMG Cabrio, and SLS AMG Coupe vehicles originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above MBUSA is recalling certain 2009 C300 4Matic, C300, C350 and C63 AMG vehicles originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia, or "Zone B." Additionally, unless included in "Zone A" or "Zone B" above MBUSA is recalling certain 2008 C300 4Matic, C300, and C350 vehicles originally sold, or ever registered, in Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan, Minnesota, Montana, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington, Wisconsin, and Wyoming. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules, and used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the front air bags, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
Consequence & remedy
Consequence: An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Remedy: MBUSA will notify owners, and dealers will replace the front passenger air bag modules, free of charge. Owners were sent an interim notification in March 2017. Second notices started going out in October 2018 and continue to be mailed as parts become available. Owners may contact MBUSA customer service at 1-877-496-3691
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗