IllustrationABC SYSTEM FAILURE. *TR
2003 Mercedes Benz SL500
Owner reports · Recalls · Investigations
Limited comparison data
There is not enough comparable history to draw a useful model-year comparison.
About this comparison →How this year compares
Owner complaints by model year
Compare all SL500 years →Counts vary with age, sales and reporting. They are not failure rates.
What owners reported most
All reported categories
Tap a category to read its complaints. One report may name several components.
When problems were reported
Mileage at the reported incident
40–25K
1325–50K
2950–75K
1475–100K
6100–150K
1150K+
67 reports with mileage · 13 unknown
NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.
What to inspect
Issues worth paying extra attention to based on owner reports.
- Suspension. Review the 34 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
- Fuel System, Gasoline. Review the 11 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
- Electrical System. Review the 10 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
NHTSA owner reports · September 18, 2026 snapshot.
2 crash reports3 fire reports1 injury reports
Suspension complaints
34 reportsSTARTED CAR AND GOT MESSAGE: "ABC MALFUNCTION, CAR TOO LOW". IN ACTUALITY, CAR ELEVATED. THE RIDE OF THE CAR HAS CHANGED. IT HAS A SOFT AND FLOATY FEELING COMPARED TO ITS NORMAL STIFFER RIDE. I HAVE SEEN THE ABOVE COMPLAINT ON THE INTERNET MULTIPLE TIMES. IT SEEMS THIS IS A WIDE PROBLEM. I HAVEN'T HEARD ANY RECALLS FROM MERC…
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STARTED CAR AND GOT MESSAGE: "ABC MALFUNCTION, CAR TOO LOW". IN ACTUALITY, CAR ELEVATED. THE RIDE OF THE CAR HAS CHANGED. IT HAS A SOFT AND FLOATY FEELING COMPARED TO ITS NORMAL STIFFER RIDE. I HAVE SEEN THE ABOVE COMPLAINT ON THE INTERNET MULTIPLE TIMES. IT SEEMS THIS IS A WIDE PROBLEM. I HAVEN'T HEARD ANY RECALLS FROM MERCEDES. *TR
I BOUGHT IN FRANCE THIS VEHICLE WITHOUT DOCUMENTS ABOUT LIFE CAR (ACCIDENTS, REPAIRS ETC) SO I NEED ALL INFORMATIONS ON MY USED CAR. *TR
ABC ACTIVE BODY CONTROL SYSTEM FAILED RESULTING IN A DROP ON THE DRIVER SIDE. MERCEDES MECHANIC SAID THAT THIS HAS BEEN A DEFECT AND REGULAR ISSUE WITH 2003 SL500 WHERE THERE IS EITHER A LEAK IN ONE OR MORE STRUTS OR THE PUMP FAILURE; BUT YET MERCEDES IS NOT TAKING ACCOUNTABILITY FOR THIS DEFECT. AFTER RESEARCHING THIS ON THE IN…
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ABC ACTIVE BODY CONTROL SYSTEM FAILED RESULTING IN A DROP ON THE DRIVER SIDE. MERCEDES MECHANIC SAID THAT THIS HAS BEEN A DEFECT AND REGULAR ISSUE WITH 2003 SL500 WHERE THERE IS EITHER A LEAK IN ONE OR MORE STRUTS OR THE PUMP FAILURE; BUT YET MERCEDES IS NOT TAKING ACCOUNTABILITY FOR THIS DEFECT. AFTER RESEARCHING THIS ON THE INTERNET, IT IS CLEAR THAT THIS HAS BEEN AN ISSUE NOT ONLY IN US BUT AROUND THE WORLD AND MERCEDES HAS NOT ADDRESSED THIS ISSUE BECAUSE THEY ARE MAKING THOUSANDS OF DOLLARS REPAIRING THIS DEFECT PER VEHICLE. PLEASE LOOK IN TO THIS ISSUE. JUST GOOGLE 2003 MERCEDES BENZ SL500 ABC AND YOU WILL SEE FOR YOURSELF HOW MANY INDIVIDUALS HAVE HAD THE ABC ISSUE. *TR
MY 2003 SL 500 WITH 22,500 MILES IS DANGEROUSLY UNSTEADY AND PULLS TO THE RIGHT ALSO HAS A KNOCK IN THE RIGHT REAR. I TOOK IT TO THE LOCAL DEALER AND THEY REPLACED THE FLUID IN THE ABC SYSTEM FOR $300 +. IT DID NOT HELP. THEY SAY THAT THEY CAN BEGIN REPLACING PARTS IN EACH WHEEL AT $2000 PER WHEEL AND SEE IF IT WORKS, BUT NO GUA…
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MY 2003 SL 500 WITH 22,500 MILES IS DANGEROUSLY UNSTEADY AND PULLS TO THE RIGHT ALSO HAS A KNOCK IN THE RIGHT REAR. I TOOK IT TO THE LOCAL DEALER AND THEY REPLACED THE FLUID IN THE ABC SYSTEM FOR $300 +. IT DID NOT HELP. THEY SAY THAT THEY CAN BEGIN REPLACING PARTS IN EACH WHEEL AT $2000 PER WHEEL AND SEE IF IT WORKS, BUT NO GUARANTEE. IT APPEARS THAT THEY DON'T HAVE A CLUE. I HAVE CONTACTED MERCEDES HELP LINE BUT THEY JUST SAID TO TAKE IT TO THE DEALER. I BOUGHT THIS CAR NEW IN 2003 FOR MY WIFE AND EXPECTED IT TO LAST A LONG TIME AND SHE WILL NOT DRIVE IT ANYMORE. HERE I HAVE $100,000 CAR THAT IS LIKE NEW INSIDE AND OUT THAT IS NOT DRIVABLE. MERCEDES SHOULD BE ASHAMED OF THEMSELVES FOR NOT BACKING UP THEIR PRODUCT. I HAVE HAD 9 MERCEDES STARTING WITH A 1962 DIESEL SEDAN BUT I WILL NEVER, EVER BUY ANOTHER AND I SPREAD THE WORD TO EVERYONE I SEE INTERESTED IN BUYING AN EXPENSIVE CAR. *TR
ADDITIONAL INFORMATION PROVIDED FOR COMPLAINT FILED 8/3/2013. RECALL INFORMATION DETERMINED FROM: HTTP://WWW.INTELLICHOICE.COM/1-12-2003-9821-20/2003-MERCEDES-BENZ-SL500-ROADSTER-2DR-CONVERTIBLE-RECALLS.HTML. RECALL 03 - ID # 08V405000 - SUSPENSION MERCEDES-BENZ RECALL NO. 2008080004 NUMEROUS COMPLAINTS ON INTERNET AS…
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ADDITIONAL INFORMATION PROVIDED FOR COMPLAINT FILED 8/3/2013. RECALL INFORMATION DETERMINED FROM: HTTP://WWW.INTELLICHOICE.COM/1-12-2003-9821-20/2003-MERCEDES-BENZ-SL500-ROADSTER-2DR-CONVERTIBLE-RECALLS.HTML. RECALL 03 - ID # 08V405000 - SUSPENSION MERCEDES-BENZ RECALL NO. 2008080004 NUMEROUS COMPLAINTS ON INTERNET AS WELL AS NTHSA WEB SITE WITH SEARCH KEYWORDS "ABC", "ACTIVE BODY CONTROL", "SUSPENSION" TO INCLUDE: DATE INVESTIGATION OPENED: AUG 14, 2007 DATE INVESTIGATION CLOSED: NOV 20, 2007 NHTSA ACTION NUMBER: PE07042 COMPONENT(S): SUSPENSION DATE COMPLAINT FILED: 11/15/2005 COMPONENT(S): SUSPENSION DATE OF INCIDENT: 10/23/2005 NHTSA ID NUMBER: 10142714 DATE COMPLAINT FILED: 07/29/2013 COMPONENT(S): SUSPENSION DATE OF INCIDENT: 06/10/2013 NHTSA ID NUMBER: 10532452 DATE COMPLAINT FILED: 05/21/2012 COMPONENT(S): SUSPENSION DATE OF INCIDENT: 05/17/2012 NHTSA ID NUMBER: 10459146 DATE COMPLAINT FILED: 03/26/2011 COMPONENT(S): SUSPENSION DATE OF INCIDENT: 01/10/2011 NHTSA ID NUMBER: 10392937 DATE COMPLAINT FILED: 03/08/2013 COMPONENT(S): SUSPENSION DATE OF INCIDENT: 09/01/2012 NHTSA ID NUMBER: 10502119 DATE COMPLAINT FILED: 12/06/2009 COMPONENT(S): SUSPENSION DATE OF INCIDENT: 11/16/2009 NHTSA ID NUMBER: 1029464512S DATE COMPLAINT FILED: 03/01/2010 COMPONENT(S): SUSPENSION DATE OF INCIDENT: 05/03/2009 NHTSA ID NUMBER: 10315322 DATE COMPLAINT FILED: 09/29/2010 COMPONENT(S): SUSPENSION DATE OF INCIDENT: 09/27/2010 NHTSA ID NUMBER: 10358237 DATE COMPLAINT FILED: 08/28/2008 COMPONENT(S): ELECTRICAL SYSTEM , SUSPENSION DATE OF INCIDENT: 08/27/2008 NHTSA ID NUMBER: 10240148. *TR
IMMEDIATELY AFTER PURCHASE, NOTICED A CONSIDERABLE FRONT NOSE DROP WHILE DRIVING ISSUE REPEATED FREQUENTLY WHILE DRIVING. OVERNIGHT, THE VEHICLE WOULD DROP 3-4 INCHES. TOOK VEHICLE TO REPAIR SHOP AND WATCHED AS VEHICLE "BUCKED UP AND DOWN" AS IF IN A LOW-RIDER SHOW. MECHANIC STATED IT WAS A COMMON OCCURRENCE AND RECOMMENDED …
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IMMEDIATELY AFTER PURCHASE, NOTICED A CONSIDERABLE FRONT NOSE DROP WHILE DRIVING ISSUE REPEATED FREQUENTLY WHILE DRIVING. OVERNIGHT, THE VEHICLE WOULD DROP 3-4 INCHES. TOOK VEHICLE TO REPAIR SHOP AND WATCHED AS VEHICLE "BUCKED UP AND DOWN" AS IF IN A LOW-RIDER SHOW. MECHANIC STATED IT WAS A COMMON OCCURRENCE AND RECOMMENDED CHANGING SENSORS. VEHICLE TAKEN TO MERCEDES DEALER WITH COPY OF RECALL NOTICE 08V405000. DEALER REPLACED LEFT FRONT STRUT ($1500) INSTEAD, STATING MY VEHICLE IS NOT PART OF THIS RECALL. STRUT REPLACEMENT ELIMINATED THE 3-4 INCH OVERNIGHT DROP, BUT THE NOSE DROP DURING DRIVING WAS NOT FIXED. DEALER NOW WANTS TO REPLACE THE ABC SENSORS ($1200-$1500). TO DATE, 3 OF 4 STRUTS/SHOCKS HAVE BEEN REPLACED. CAR IS IN AN UNSAFE CONDITION. NUMEROUS POSTS ON INTERNET REGARDING THIS ISSUE! PLEASE HELP. *TR
WE WERE DRIVING 65MPH ON THE HIGHWAY WHEN SUDDENLY OUR 2003 MB 500SL BECAME ERRATIC WITH THE SUSPENSION DROPPING DOWN ON THE DRIVER'S SIDE. I WAS FORCED TO QUICKLY PULL OFF THE HIGHWAY. IT WAS A TERRIFYING EXPERIENCE AND WE WERE EXTREMELY LUCKY TO PULL OVER RIGHT AWAY WITHOUT HITTING OTHER CARS. THE CAR WAS VERY LOW TO THE GROUN…
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WE WERE DRIVING 65MPH ON THE HIGHWAY WHEN SUDDENLY OUR 2003 MB 500SL BECAME ERRATIC WITH THE SUSPENSION DROPPING DOWN ON THE DRIVER'S SIDE. I WAS FORCED TO QUICKLY PULL OFF THE HIGHWAY. IT WAS A TERRIFYING EXPERIENCE AND WE WERE EXTREMELY LUCKY TO PULL OVER RIGHT AWAY WITHOUT HITTING OTHER CARS. THE CAR WAS VERY LOW TO THE GROUND ON ONE SIDE. AFTER RESTARTING THE CAR, THE SUSPENSION IMPROVED ENOUGH TO GET US HOME. ON MY DRIVE TO THE DEALERSHIP THE CAR WAS VERY LOW EVERYWHERE FORCING ME TO DRIVE 35MPH AND IT BOTTOMED OUT ON A BUMP ON THE HIGHWAY. THE DEALERSHIP INFORMED US THAT THE ABC SYSTEM PUMP HAD FAILED AND THE CAR ADDITIONALLY HAD LEAKING REAR SHOCKS. OUR CAR HAS LOW MILEAGE AND VERY LITTLE WEAR. THE DEALERSHIP QUOTED $7600 TO INSTALL A NEW PUMP, FLUSH OUT AND REPLACE THE HYDRAULIC FLUID AND INSTALL NEW REAR SHOCKS! THEY STATED THAT THIS MAY NOT COMPLETELY FIX THE ABC PROBLEM AS ADDITIONAL DAMAGE MAY HAVE OCCURRED FROM THE FAILED PUMP AND DEBRIS IN THE SYSTEM. THIS IS OUTRAGEOUS! THERE IS CLEARLY AN ONGOING AND VERY PREVALENT AND DANGEROUS DEFECT WITH THE MERCEDES BENZ ABC SYSTEM, AS IT IS HAPPENING TO SO MANY VEHICLES. THERE MUST BE A RECALL ON THESE VEHICLES. THIS IS A VERY SERIOUS PROBLEM WHICH COULD EASILY RESULT IN MULTIPLE HIGHWAY FATALITIES. MERCEDES BENZ HAS TO TAKE RESPONSIBILITY FOR THEIR DEFECTIVE SYSTEM BEFORE SOMEONE IS KILLED. *TR
TL* THE CONTACT OWNS A 2003 MERCEDES BENZ SL500. THE CONTACT STATED THAT WHILE WAITING AT A STOP SIGN, THE VEHICLE LOWERED ITSELF ABOUT 6 INCHES. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION AND THEY STATED THAT THE HYDRAULIC VALVE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED BUT PROVI…
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TL* THE CONTACT OWNS A 2003 MERCEDES BENZ SL500. THE CONTACT STATED THAT WHILE WAITING AT A STOP SIGN, THE VEHICLE LOWERED ITSELF ABOUT 6 INCHES. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION AND THEY STATED THAT THE HYDRAULIC VALVE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED BUT PROVIDED NO ASSISTANCE. THE FAILURE MILEAGE WAS 50,000.
TL* THE CONTACT OWNS A 2003 MERCEDES BENZ SL500. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 60 MPH, THE FRONT END OF THE VEHICLE COLLAPSED TO THE GROUND WITHOUT WARNING. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC FOR A DIAGNOSIS. THE TECHNICIAN STATED THAT THE FRONT PASSENGER'S SIDE SUSPENSION WAS FAULTY. THE VEHI…
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TL* THE CONTACT OWNS A 2003 MERCEDES BENZ SL500. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 60 MPH, THE FRONT END OF THE VEHICLE COLLAPSED TO THE GROUND WITHOUT WARNING. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC FOR A DIAGNOSIS. THE TECHNICIAN STATED THAT THE FRONT PASSENGER'S SIDE SUSPENSION WAS FAULTY. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 82,000. THE VIN WAS UNAVAILABLE.
Official recalls
0No recalls in this snapshot.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
1PE07042 · Air Suspension System Failure
Opened Aug 14, 2007 · Closed Nov 20, 2007
Status: closed (inferred from source dates) · Suspension; Suspension:front:springs:air Suspension System; Suspension:front:springs:air Suspension:lines And Fittings; Suspension:front:springs:air Suspension:springs/bags; Suspension:rear; Suspension:rear:springs:air Suspension System; Suspension:rear:springs:air Suspension System:lines And Fittings; Suspension:rear:springs:air Suspension System:springs/bags
THE SUBJECT S-CLASS VEHICLES CONTAIN A COMPRESSED AIR SUSPENSION SYSTEM THAT USES AIR STRUTS ON EACH OF THE FOUR WHEELS IN LIEU OF TRADITIONAL SPRINGS AND SHOCK ABSORBERS.THESE AIR STRUTS USE COMPRESSED AIR TO SUPPORT THE WEIGHT OF THE VEHICLE AND CONTROL RIDE HEIGHT.IN THE EVENT OF THE LOSS OF AIR FROM THE SYSTEM, AN ALERT WILL FLASH ON THE INSTRUMENT CLUSTER WARNING THE DRIVER TO EITHER DRIVE CAREFULLY OR TO STOP THE VEHICLE.THE VEHICLE RIDE HEIGHT CAN BE REDUCED BY AS MUCH AS 105 MM BELOW NORMAL RIDE HEIGHT BEFORE THE FULL LOAD OF THE VEHICLE FOR THAT WHEEL COMES TO REST ON A STEEL ROD, WITH A RUBBER STOP ON THE END, LOCATED IN THE SHOCK ABSORBER.THIS REST-STOP CONDITION IS DESIGNED SUCH THAT THERE IS NO IMPACT ON VEHICLE CONTROL.MERCEDES-BENZ (MBUSA) SUPPLIED VIDEO SHOWING A VEHICLE IN THIS CONDITION OPERATING UNDER SEVERAL DIFFERENT SITUATIONS INCLUDING EVASIVE MANEUVERS DEMONSTRATING THE ABILITY OF THE VEHICLE TO BE CONTROLLED EFFECTIVELY WITH A RIDE HEIGHT REDUCED TO THE MINIMUM.ONLY THOSE COMPLAINTS TO ODI AND MBUSA THAT ALLEGED A STEERING INTERFERENCE DURING A REDUCED RIDE HEIGHT CONDITION WERE COUNTED IN THIS RESUME FAILURE REPORT.SOME COMPLAINTS ALLEGED THAT WITH A REDUCED RIDE HEIGHT AND A STOP NOW WARNING MESSAGE THERE WAS A RUBBING NOISE WHEN TURNING, BUT THE ABILITY TO STEER THE VEHICLE WAS NOT COMPROMISED.A SAMPLING OF WARRANTY CLAIMS SUBMITTED BY MBUSA DID NOT REVEAL ANY INDICATING A LOSS OF CONTROL DUE TO AN AIRMATIC SYSTEM FAILURE.THERE WAS ONE CRASH REPORTED BY MBUSA TO ODI BUT THE INFORMATION AVAILABLE INDICATED THAT IT RELATED TO SUSPENSION SYSTEMS AND IT WAS NOT POSSIBLE TO VERIFY THAT THE INCIDENT WAS RELATED TO AN AIRMATIC SYSTEM FAILURE. FURTHER USE OF AGENCY RESOURCES IN THIS MATTER DOES NOT APPEAR TO BE WARRANTED.THE AGENCY WILL CONTINUE TO MONITOR COMPLAINTS AND OTHER INFORMATION RELATING TO THE ALLEGED DEFECT IN THE SUBJECT VEHICLES AND WILL TAKE FURTHER ACTION IN THE FUTURE IF WARRANTED.THIS PRELIMINARY EVALUATION IS CLOSED.
Additional source detail variants (8)
Suspension:front:springs:air Suspension:lines And Fittings
THE SUBJECT S-CLASS VEHICLES CONTAIN A COMPRESSED AIR SUSPENSION SYSTEM THAT USES AIR STRUTS ON EACH OF THE FOUR WHEELS IN LIEU OF TRADITIONAL SPRINGS AND SHOCK ABSORBERS.THESE AIR STRUTS USE COMPRESSED AIR TO SUPPORT THE WEIGHT OF THE VEHICLE AND CONTROL RIDE HEIGHT.IN THE EVENT OF THE LOSS OF AIR FROM THE SYSTEM, AN ALERT WILL FLASH ON THE INSTRUMENT CLUSTER WARNING THE DRIVER TO EITHER DRIVE CAREFULLY OR TO STOP THE VEHICLE.THE VEHICLE RIDE HEIGHT CAN BE REDUCED BY AS MUCH AS 105 MM BELOW NORMAL RIDE HEIGHT BEFORE THE FULL LOAD OF THE VEHICLE FOR THAT WHEEL COMES TO REST ON A STEEL ROD, WITH A RUBBER STOP ON THE END, LOCATED IN THE SHOCK ABSORBER.THIS REST-STOP CONDITION IS DESIGNED SUCH THAT THERE IS NO IMPACT ON VEHICLE CONTROL.MERCEDES-BENZ (MBUSA) SUPPLIED VIDEO SHOWING A VEHICLE IN THIS CONDITION OPERATING UNDER SEVERAL DIFFERENT SITUATIONS INCLUDING EVASIVE MANEUVERS DEMONSTRATING THE ABILITY OF THE VEHICLE TO BE CONTROLLED EFFECTIVELY WITH A RIDE HEIGHT REDUCED TO THE MINIMUM.ONLY THOSE COMPLAINTS TO ODI AND MBUSA THAT ALLEGED A STEERING INTERFERENCE DURING A REDUCED RIDE HEIGHT CONDITION WERE COUNTED IN THIS RESUME FAILURE REPORT.SOME COMPLAINTS ALLEGED THAT WITH A REDUCED RIDE HEIGHT AND A STOP NOW WARNING MESSAGE THERE WAS A RUBBING NOISE WHEN TURNING, BUT THE ABILITY TO STEER THE VEHICLE WAS NOT COMPROMISED.A SAMPLING OF WARRANTY CLAIMS SUBMITTED BY MBUSA DID NOT REVEAL ANY INDICATING A LOSS OF CONTROL DUE TO AN AIRMATIC SYSTEM FAILURE.THERE WAS ONE CRASH REPORTED BY MBUSA TO ODI BUT THE INFORMATION AVAILABLE INDICATED THAT IT RELATED TO SUSPENSION SYSTEMS AND IT WAS NOT POSSIBLE TO VERIFY THAT THE INCIDENT WAS RELATED TO AN AIRMATIC SYSTEM FAILURE. FURTHER USE OF AGENCY RESOURCES IN THIS MATTER DOES NOT APPEAR TO BE WARRANTED.THE AGENCY WILL CONTINUE TO MONITOR COMPLAINTS AND OTHER INFORMATION RELATING TO THE ALLEGED DEFECT IN THE SUBJECT VEHICLES AND WILL TAKE FURTHER ACTION IN THE FUTURE IF WARRANTED.THIS PRELIMINARY EVALUATION IS CLOSED.
Suspension:front:springs:air Suspension:springs/bags
THE SUBJECT S-CLASS VEHICLES CONTAIN A COMPRESSED AIR SUSPENSION SYSTEM THAT USES AIR STRUTS ON EACH OF THE FOUR WHEELS IN LIEU OF TRADITIONAL SPRINGS AND SHOCK ABSORBERS.THESE AIR STRUTS USE COMPRESSED AIR TO SUPPORT THE WEIGHT OF THE VEHICLE AND CONTROL RIDE HEIGHT.IN THE EVENT OF THE LOSS OF AIR FROM THE SYSTEM, AN ALERT WILL FLASH ON THE INSTRUMENT CLUSTER WARNING THE DRIVER TO EITHER DRIVE CAREFULLY OR TO STOP THE VEHICLE.THE VEHICLE RIDE HEIGHT CAN BE REDUCED BY AS MUCH AS 105 MM BELOW NORMAL RIDE HEIGHT BEFORE THE FULL LOAD OF THE VEHICLE FOR THAT WHEEL COMES TO REST ON A STEEL ROD, WITH A RUBBER STOP ON THE END, LOCATED IN THE SHOCK ABSORBER.THIS REST-STOP CONDITION IS DESIGNED SUCH THAT THERE IS NO IMPACT ON VEHICLE CONTROL.MERCEDES-BENZ (MBUSA) SUPPLIED VIDEO SHOWING A VEHICLE IN THIS CONDITION OPERATING UNDER SEVERAL DIFFERENT SITUATIONS INCLUDING EVASIVE MANEUVERS DEMONSTRATING THE ABILITY OF THE VEHICLE TO BE CONTROLLED EFFECTIVELY WITH A RIDE HEIGHT REDUCED TO THE MINIMUM.ONLY THOSE COMPLAINTS TO ODI AND MBUSA THAT ALLEGED A STEERING INTERFERENCE DURING A REDUCED RIDE HEIGHT CONDITION WERE COUNTED IN THIS RESUME FAILURE REPORT.SOME COMPLAINTS ALLEGED THAT WITH A REDUCED RIDE HEIGHT AND A STOP NOW WARNING MESSAGE THERE WAS A RUBBING NOISE WHEN TURNING, BUT THE ABILITY TO STEER THE VEHICLE WAS NOT COMPROMISED.A SAMPLING OF WARRANTY CLAIMS SUBMITTED BY MBUSA DID NOT REVEAL ANY INDICATING A LOSS OF CONTROL DUE TO AN AIRMATIC SYSTEM FAILURE.THERE WAS ONE CRASH REPORTED BY MBUSA TO ODI BUT THE INFORMATION AVAILABLE INDICATED THAT IT RELATED TO SUSPENSION SYSTEMS AND IT WAS NOT POSSIBLE TO VERIFY THAT THE INCIDENT WAS RELATED TO AN AIRMATIC SYSTEM FAILURE. FURTHER USE OF AGENCY RESOURCES IN THIS MATTER DOES NOT APPEAR TO BE WARRANTED.THE AGENCY WILL CONTINUE TO MONITOR COMPLAINTS AND OTHER INFORMATION RELATING TO THE ALLEGED DEFECT IN THE SUBJECT VEHICLES AND WILL TAKE FURTHER ACTION IN THE FUTURE IF WARRANTED.THIS PRELIMINARY EVALUATION IS CLOSED.
Suspension:front:springs:air Suspension System
THE SUBJECT S-CLASS VEHICLES CONTAIN A COMPRESSED AIR SUSPENSION SYSTEM THAT USES AIR STRUTS ON EACH OF THE FOUR WHEELS IN LIEU OF TRADITIONAL SPRINGS AND SHOCK ABSORBERS.THESE AIR STRUTS USE COMPRESSED AIR TO SUPPORT THE WEIGHT OF THE VEHICLE AND CONTROL RIDE HEIGHT.IN THE EVENT OF THE LOSS OF AIR FROM THE SYSTEM, AN ALERT WILL FLASH ON THE INSTRUMENT CLUSTER WARNING THE DRIVER TO EITHER DRIVE CAREFULLY OR TO STOP THE VEHICLE.THE VEHICLE RIDE HEIGHT CAN BE REDUCED BY AS MUCH AS 105 MM BELOW NORMAL RIDE HEIGHT BEFORE THE FULL LOAD OF THE VEHICLE FOR THAT WHEEL COMES TO REST ON A STEEL ROD, WITH A RUBBER STOP ON THE END, LOCATED IN THE SHOCK ABSORBER.THIS REST-STOP CONDITION IS DESIGNED SUCH THAT THERE IS NO IMPACT ON VEHICLE CONTROL.MERCEDES-BENZ (MBUSA) SUPPLIED VIDEO SHOWING A VEHICLE IN THIS CONDITION OPERATING UNDER SEVERAL DIFFERENT SITUATIONS INCLUDING EVASIVE MANEUVERS DEMONSTRATING THE ABILITY OF THE VEHICLE TO BE CONTROLLED EFFECTIVELY WITH A RIDE HEIGHT REDUCED TO THE MINIMUM.ONLY THOSE COMPLAINTS TO ODI AND MBUSA THAT ALLEGED A STEERING INTERFERENCE DURING A REDUCED RIDE HEIGHT CONDITION WERE COUNTED IN THIS RESUME FAILURE REPORT.SOME COMPLAINTS ALLEGED THAT WITH A REDUCED RIDE HEIGHT AND A STOP NOW WARNING MESSAGE THERE WAS A RUBBING NOISE WHEN TURNING, BUT THE ABILITY TO STEER THE VEHICLE WAS NOT COMPROMISED.A SAMPLING OF WARRANTY CLAIMS SUBMITTED BY MBUSA DID NOT REVEAL ANY INDICATING A LOSS OF CONTROL DUE TO AN AIRMATIC SYSTEM FAILURE.THERE WAS ONE CRASH REPORTED BY MBUSA TO ODI BUT THE INFORMATION AVAILABLE INDICATED THAT IT RELATED TO SUSPENSION SYSTEMS AND IT WAS NOT POSSIBLE TO VERIFY THAT THE INCIDENT WAS RELATED TO AN AIRMATIC SYSTEM FAILURE. FURTHER USE OF AGENCY RESOURCES IN THIS MATTER DOES NOT APPEAR TO BE WARRANTED.THE AGENCY WILL CONTINUE TO MONITOR COMPLAINTS AND OTHER INFORMATION RELATING TO THE ALLEGED DEFECT IN THE SUBJECT VEHICLES AND WILL TAKE FURTHER ACTION IN THE FUTURE IF WARRANTED.THIS PRELIMINARY EVALUATION IS CLOSED.
Suspension
THE SUBJECT S-CLASS VEHICLES CONTAIN A COMPRESSED AIR SUSPENSION SYSTEM THAT USES AIR STRUTS ON EACH OF THE FOUR WHEELS IN LIEU OF TRADITIONAL SPRINGS AND SHOCK ABSORBERS.THESE AIR STRUTS USE COMPRESSED AIR TO SUPPORT THE WEIGHT OF THE VEHICLE AND CONTROL RIDE HEIGHT.IN THE EVENT OF THE LOSS OF AIR FROM THE SYSTEM, AN ALERT WILL FLASH ON THE INSTRUMENT CLUSTER WARNING THE DRIVER TO EITHER DRIVE CAREFULLY OR TO STOP THE VEHICLE.THE VEHICLE RIDE HEIGHT CAN BE REDUCED BY AS MUCH AS 105 MM BELOW NORMAL RIDE HEIGHT BEFORE THE FULL LOAD OF THE VEHICLE FOR THAT WHEEL COMES TO REST ON A STEEL ROD, WITH A RUBBER STOP ON THE END, LOCATED IN THE SHOCK ABSORBER.THIS REST-STOP CONDITION IS DESIGNED SUCH THAT THERE IS NO IMPACT ON VEHICLE CONTROL.MERCEDES-BENZ (MBUSA) SUPPLIED VIDEO SHOWING A VEHICLE IN THIS CONDITION OPERATING UNDER SEVERAL DIFFERENT SITUATIONS INCLUDING EVASIVE MANEUVERS DEMONSTRATING THE ABILITY OF THE VEHICLE TO BE CONTROLLED EFFECTIVELY WITH A RIDE HEIGHT REDUCED TO THE MINIMUM.ONLY THOSE COMPLAINTS TO ODI AND MBUSA THAT ALLEGED A STEERING INTERFERENCE DURING A REDUCED RIDE HEIGHT CONDITION WERE COUNTED IN THIS RESUME FAILURE REPORT.SOME COMPLAINTS ALLEGED THAT WITH A REDUCED RIDE HEIGHT AND A STOP NOW WARNING MESSAGE THERE WAS A RUBBING NOISE WHEN TURNING, BUT THE ABILITY TO STEER THE VEHICLE WAS NOT COMPROMISED.A SAMPLING OF WARRANTY CLAIMS SUBMITTED BY MBUSA DID NOT REVEAL ANY INDICATING A LOSS OF CONTROL DUE TO AN AIRMATIC SYSTEM FAILURE.THERE WAS ONE CRASH REPORTED BY MBUSA TO ODI BUT THE INFORMATION AVAILABLE INDICATED THAT IT RELATED TO SUSPENSION SYSTEMS AND IT WAS NOT POSSIBLE TO VERIFY THAT THE INCIDENT WAS RELATED TO AN AIRMATIC SYSTEM FAILURE. FURTHER USE OF AGENCY RESOURCES IN THIS MATTER DOES NOT APPEAR TO BE WARRANTED.THE AGENCY WILL CONTINUE TO MONITOR COMPLAINTS AND OTHER INFORMATION RELATING TO THE ALLEGED DEFECT IN THE SUBJECT VEHICLES AND WILL TAKE FURTHER ACTION IN THE FUTURE IF WARRANTED.THIS PRELIMINARY EVALUATION IS CLOSED.
Suspension:rear
THE SUBJECT S-CLASS VEHICLES CONTAIN A COMPRESSED AIR SUSPENSION SYSTEM THAT USES AIR STRUTS ON EACH OF THE FOUR WHEELS IN LIEU OF TRADITIONAL SPRINGS AND SHOCK ABSORBERS.THESE AIR STRUTS USE COMPRESSED AIR TO SUPPORT THE WEIGHT OF THE VEHICLE AND CONTROL RIDE HEIGHT.IN THE EVENT OF THE LOSS OF AIR FROM THE SYSTEM, AN ALERT WILL FLASH ON THE INSTRUMENT CLUSTER WARNING THE DRIVER TO EITHER DRIVE CAREFULLY OR TO STOP THE VEHICLE.THE VEHICLE RIDE HEIGHT CAN BE REDUCED BY AS MUCH AS 105 MM BELOW NORMAL RIDE HEIGHT BEFORE THE FULL LOAD OF THE VEHICLE FOR THAT WHEEL COMES TO REST ON A STEEL ROD, WITH A RUBBER STOP ON THE END, LOCATED IN THE SHOCK ABSORBER.THIS REST-STOP CONDITION IS DESIGNED SUCH THAT THERE IS NO IMPACT ON VEHICLE CONTROL.MERCEDES-BENZ (MBUSA) SUPPLIED VIDEO SHOWING A VEHICLE IN THIS CONDITION OPERATING UNDER SEVERAL DIFFERENT SITUATIONS INCLUDING EVASIVE MANEUVERS DEMONSTRATING THE ABILITY OF THE VEHICLE TO BE CONTROLLED EFFECTIVELY WITH A RIDE HEIGHT REDUCED TO THE MINIMUM.ONLY THOSE COMPLAINTS TO ODI AND MBUSA THAT ALLEGED A STEERING INTERFERENCE DURING A REDUCED RIDE HEIGHT CONDITION WERE COUNTED IN THIS RESUME FAILURE REPORT.SOME COMPLAINTS ALLEGED THAT WITH A REDUCED RIDE HEIGHT AND A STOP NOW WARNING MESSAGE THERE WAS A RUBBING NOISE WHEN TURNING, BUT THE ABILITY TO STEER THE VEHICLE WAS NOT COMPROMISED.A SAMPLING OF WARRANTY CLAIMS SUBMITTED BY MBUSA DID NOT REVEAL ANY INDICATING A LOSS OF CONTROL DUE TO AN AIRMATIC SYSTEM FAILURE.THERE WAS ONE CRASH REPORTED BY MBUSA TO ODI BUT THE INFORMATION AVAILABLE INDICATED THAT IT RELATED TO SUSPENSION SYSTEMS AND IT WAS NOT POSSIBLE TO VERIFY THAT THE INCIDENT WAS RELATED TO AN AIRMATIC SYSTEM FAILURE. FURTHER USE OF AGENCY RESOURCES IN THIS MATTER DOES NOT APPEAR TO BE WARRANTED.THE AGENCY WILL CONTINUE TO MONITOR COMPLAINTS AND OTHER INFORMATION RELATING TO THE ALLEGED DEFECT IN THE SUBJECT VEHICLES AND WILL TAKE FURTHER ACTION IN THE FUTURE IF WARRANTED.THIS PRELIMINARY EVALUATION IS CLOSED.
Suspension:rear:springs:air Suspension System:lines And Fittings
THE SUBJECT S-CLASS VEHICLES CONTAIN A COMPRESSED AIR SUSPENSION SYSTEM THAT USES AIR STRUTS ON EACH OF THE FOUR WHEELS IN LIEU OF TRADITIONAL SPRINGS AND SHOCK ABSORBERS.THESE AIR STRUTS USE COMPRESSED AIR TO SUPPORT THE WEIGHT OF THE VEHICLE AND CONTROL RIDE HEIGHT.IN THE EVENT OF THE LOSS OF AIR FROM THE SYSTEM, AN ALERT WILL FLASH ON THE INSTRUMENT CLUSTER WARNING THE DRIVER TO EITHER DRIVE CAREFULLY OR TO STOP THE VEHICLE.THE VEHICLE RIDE HEIGHT CAN BE REDUCED BY AS MUCH AS 105 MM BELOW NORMAL RIDE HEIGHT BEFORE THE FULL LOAD OF THE VEHICLE FOR THAT WHEEL COMES TO REST ON A STEEL ROD, WITH A RUBBER STOP ON THE END, LOCATED IN THE SHOCK ABSORBER.THIS REST-STOP CONDITION IS DESIGNED SUCH THAT THERE IS NO IMPACT ON VEHICLE CONTROL.MERCEDES-BENZ (MBUSA) SUPPLIED VIDEO SHOWING A VEHICLE IN THIS CONDITION OPERATING UNDER SEVERAL DIFFERENT SITUATIONS INCLUDING EVASIVE MANEUVERS DEMONSTRATING THE ABILITY OF THE VEHICLE TO BE CONTROLLED EFFECTIVELY WITH A RIDE HEIGHT REDUCED TO THE MINIMUM.ONLY THOSE COMPLAINTS TO ODI AND MBUSA THAT ALLEGED A STEERING INTERFERENCE DURING A REDUCED RIDE HEIGHT CONDITION WERE COUNTED IN THIS RESUME FAILURE REPORT.SOME COMPLAINTS ALLEGED THAT WITH A REDUCED RIDE HEIGHT AND A STOP NOW WARNING MESSAGE THERE WAS A RUBBING NOISE WHEN TURNING, BUT THE ABILITY TO STEER THE VEHICLE WAS NOT COMPROMISED.A SAMPLING OF WARRANTY CLAIMS SUBMITTED BY MBUSA DID NOT REVEAL ANY INDICATING A LOSS OF CONTROL DUE TO AN AIRMATIC SYSTEM FAILURE.THERE WAS ONE CRASH REPORTED BY MBUSA TO ODI BUT THE INFORMATION AVAILABLE INDICATED THAT IT RELATED TO SUSPENSION SYSTEMS AND IT WAS NOT POSSIBLE TO VERIFY THAT THE INCIDENT WAS RELATED TO AN AIRMATIC SYSTEM FAILURE. FURTHER USE OF AGENCY RESOURCES IN THIS MATTER DOES NOT APPEAR TO BE WARRANTED.THE AGENCY WILL CONTINUE TO MONITOR COMPLAINTS AND OTHER INFORMATION RELATING TO THE ALLEGED DEFECT IN THE SUBJECT VEHICLES AND WILL TAKE FURTHER ACTION IN THE FUTURE IF WARRANTED.THIS PRELIMINARY EVALUATION IS CLOSED.
Suspension:rear:springs:air Suspension System
THE SUBJECT S-CLASS VEHICLES CONTAIN A COMPRESSED AIR SUSPENSION SYSTEM THAT USES AIR STRUTS ON EACH OF THE FOUR WHEELS IN LIEU OF TRADITIONAL SPRINGS AND SHOCK ABSORBERS.THESE AIR STRUTS USE COMPRESSED AIR TO SUPPORT THE WEIGHT OF THE VEHICLE AND CONTROL RIDE HEIGHT.IN THE EVENT OF THE LOSS OF AIR FROM THE SYSTEM, AN ALERT WILL FLASH ON THE INSTRUMENT CLUSTER WARNING THE DRIVER TO EITHER DRIVE CAREFULLY OR TO STOP THE VEHICLE.THE VEHICLE RIDE HEIGHT CAN BE REDUCED BY AS MUCH AS 105 MM BELOW NORMAL RIDE HEIGHT BEFORE THE FULL LOAD OF THE VEHICLE FOR THAT WHEEL COMES TO REST ON A STEEL ROD, WITH A RUBBER STOP ON THE END, LOCATED IN THE SHOCK ABSORBER.THIS REST-STOP CONDITION IS DESIGNED SUCH THAT THERE IS NO IMPACT ON VEHICLE CONTROL.MERCEDES-BENZ (MBUSA) SUPPLIED VIDEO SHOWING A VEHICLE IN THIS CONDITION OPERATING UNDER SEVERAL DIFFERENT SITUATIONS INCLUDING EVASIVE MANEUVERS DEMONSTRATING THE ABILITY OF THE VEHICLE TO BE CONTROLLED EFFECTIVELY WITH A RIDE HEIGHT REDUCED TO THE MINIMUM.ONLY THOSE COMPLAINTS TO ODI AND MBUSA THAT ALLEGED A STEERING INTERFERENCE DURING A REDUCED RIDE HEIGHT CONDITION WERE COUNTED IN THIS RESUME FAILURE REPORT.SOME COMPLAINTS ALLEGED THAT WITH A REDUCED RIDE HEIGHT AND A STOP NOW WARNING MESSAGE THERE WAS A RUBBING NOISE WHEN TURNING, BUT THE ABILITY TO STEER THE VEHICLE WAS NOT COMPROMISED.A SAMPLING OF WARRANTY CLAIMS SUBMITTED BY MBUSA DID NOT REVEAL ANY INDICATING A LOSS OF CONTROL DUE TO AN AIRMATIC SYSTEM FAILURE.THERE WAS ONE CRASH REPORTED BY MBUSA TO ODI BUT THE INFORMATION AVAILABLE INDICATED THAT IT RELATED TO SUSPENSION SYSTEMS AND IT WAS NOT POSSIBLE TO VERIFY THAT THE INCIDENT WAS RELATED TO AN AIRMATIC SYSTEM FAILURE. FURTHER USE OF AGENCY RESOURCES IN THIS MATTER DOES NOT APPEAR TO BE WARRANTED.THE AGENCY WILL CONTINUE TO MONITOR COMPLAINTS AND OTHER INFORMATION RELATING TO THE ALLEGED DEFECT IN THE SUBJECT VEHICLES AND WILL TAKE FURTHER ACTION IN THE FUTURE IF WARRANTED.THIS PRELIMINARY EVALUATION IS CLOSED.
Suspension:rear:springs:air Suspension System:springs/bags
THE SUBJECT S-CLASS VEHICLES CONTAIN A COMPRESSED AIR SUSPENSION SYSTEM THAT USES AIR STRUTS ON EACH OF THE FOUR WHEELS IN LIEU OF TRADITIONAL SPRINGS AND SHOCK ABSORBERS.THESE AIR STRUTS USE COMPRESSED AIR TO SUPPORT THE WEIGHT OF THE VEHICLE AND CONTROL RIDE HEIGHT.IN THE EVENT OF THE LOSS OF AIR FROM THE SYSTEM, AN ALERT WILL FLASH ON THE INSTRUMENT CLUSTER WARNING THE DRIVER TO EITHER DRIVE CAREFULLY OR TO STOP THE VEHICLE.THE VEHICLE RIDE HEIGHT CAN BE REDUCED BY AS MUCH AS 105 MM BELOW NORMAL RIDE HEIGHT BEFORE THE FULL LOAD OF THE VEHICLE FOR THAT WHEEL COMES TO REST ON A STEEL ROD, WITH A RUBBER STOP ON THE END, LOCATED IN THE SHOCK ABSORBER.THIS REST-STOP CONDITION IS DESIGNED SUCH THAT THERE IS NO IMPACT ON VEHICLE CONTROL.MERCEDES-BENZ (MBUSA) SUPPLIED VIDEO SHOWING A VEHICLE IN THIS CONDITION OPERATING UNDER SEVERAL DIFFERENT SITUATIONS INCLUDING EVASIVE MANEUVERS DEMONSTRATING THE ABILITY OF THE VEHICLE TO BE CONTROLLED EFFECTIVELY WITH A RIDE HEIGHT REDUCED TO THE MINIMUM.ONLY THOSE COMPLAINTS TO ODI AND MBUSA THAT ALLEGED A STEERING INTERFERENCE DURING A REDUCED RIDE HEIGHT CONDITION WERE COUNTED IN THIS RESUME FAILURE REPORT.SOME COMPLAINTS ALLEGED THAT WITH A REDUCED RIDE HEIGHT AND A STOP NOW WARNING MESSAGE THERE WAS A RUBBING NOISE WHEN TURNING, BUT THE ABILITY TO STEER THE VEHICLE WAS NOT COMPROMISED.A SAMPLING OF WARRANTY CLAIMS SUBMITTED BY MBUSA DID NOT REVEAL ANY INDICATING A LOSS OF CONTROL DUE TO AN AIRMATIC SYSTEM FAILURE.THERE WAS ONE CRASH REPORTED BY MBUSA TO ODI BUT THE INFORMATION AVAILABLE INDICATED THAT IT RELATED TO SUSPENSION SYSTEMS AND IT WAS NOT POSSIBLE TO VERIFY THAT THE INCIDENT WAS RELATED TO AN AIRMATIC SYSTEM FAILURE. FURTHER USE OF AGENCY RESOURCES IN THIS MATTER DOES NOT APPEAR TO BE WARRANTED.THE AGENCY WILL CONTINUE TO MONITOR COMPLAINTS AND OTHER INFORMATION RELATING TO THE ALLEGED DEFECT IN THE SUBJECT VEHICLES AND WILL TAKE FURTHER ACTION IN THE FUTURE IF WARRANTED.THIS PRELIMINARY EVALUATION IS CLOSED.