MARCH 2011, I WAS HEADING HOME. I WAS TALKING ON THE HANDS FREE PHONE SYSTEM, AND IMMEDIATELY I FELT A JERK AND HEARD A NOISE. I LOOKED AT THE CONTROL PANEL AND THE VEHICLE PANEL READ "N" NEUTRAL INSTEAD OF "D" DRIVE. THE VEHICLE AUTOMATICALLY SWITCHED INTO NEURAL ON THE FREEWAY AT 70MPH!!!! AT THIS POINT I AM IN THE FAST LAN…
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MARCH 2011, I WAS HEADING HOME. I WAS TALKING ON THE HANDS FREE PHONE SYSTEM, AND IMMEDIATELY I FELT A JERK AND HEARD A NOISE. I LOOKED AT THE CONTROL PANEL AND THE VEHICLE PANEL READ "N" NEUTRAL INSTEAD OF "D" DRIVE. THE VEHICLE AUTOMATICALLY SWITCHED INTO NEURAL ON THE FREEWAY AT 70MPH!!!! AT THIS POINT I AM IN THE FAST LANE AND HYSTERICAL. I PRESSED THE GAS AND NOTHING HAPPENED. THE SPEED DECREASED TO 40MPH AND CARS ARE NOW RACING PAST AND BEHIND ME. LUCKILY, A POLICE OFFICER SPOTTED ME AND PHYSICALLY HIT MY CAR AND MOVED IT OVER TO THE SIDE WHILE I WAS IN IT. I EXPLAINED WHAT OCCURRED AS HE YELLED "ARE YOU CRAZY YOU COULD HAVE BEEN KILLED WHAT HAPPENED". I ASKED HIM FOR A POLICE REPORT AND HE IMMEDIATELY HAD TO DEPART. THE NEXT DAY, I IMMEDIATELY REPORTED THE INCIDENT TO THE DEALER. THE DIAGNOSIS WAS MY CONTROL PANEL NEEDED TO BE RESET, AN APOLOGY WAS GIVEN AND TEST DRIVES OCCURRED. I WAS ASKED DID I TOUCH ANY BUTTONS AND REPLIED NO. THEY RECREATED THE SCENE AND CONDUCTED A TEST DRIVE. THE CAR DID NOT SHIFT INTO NEUTRAL EVEN WHEN IT WAS TAMPERED WITH WHILE DRIVING. ON 8 MAY 2012, THE INCIDENT OCCURRED AGAIN! MY CAR SWITCHED INTO NEUTRAL TWICE IN 1 DAY! THE SECOND TIME I WAS AT A STOP SIGN. TODAY IS 15 MAY 2012, AND MY CAR IS WITH THE DEALER NOW. I AM AFRAID OF DRIVING MY ML350 2008 MODEL. MUCH WORSE, THE DEALER ALLUDES TO ASKING ME HAVE I TOUCHED ANYTHING. IF THIS IS THE CASE, THEN A SAFETY MESSAGE SHOULD BE POSTED, WARNING IF YOU "TOUCH" A BUTTON YOUR CAR WILL SWITCH TO NEUTRAL WHILE DRIVING. I HAVE A 4 MONTH OLD DAUGHTER AND BOUGHT THE VEHICLE FOR SAFETY. I EXPLAINED TO THE DEALER I SHOULD NOT HAVE TO WAIT TILL I AM HURT OR INJURED FOR SOMETHING TO BE DONE. HE STATED "NOTHING IS COMING UP ON THE DIAGNOSTICS THE SYSTEM IS VERY SMART'. THE DEALER EVEN DENIED THERE ARE ANY RECALLS FOR THE ML 350 2008. I'VE HIRED AN ATTORNEY.
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2006-2012 ML, GL, and R-Class vehicles. Please refer to MBUSA's recall report for specific vehicle model details. Moisture may accumulate and cause corrosion in the brake booster housing unit, which can result in reduced brake performance or brake failure.
Consequence & remedy
Consequence: Reduced brake performance or brake failure can increase the risk of a crash.
Remedy: Owners are advised not to drive their vehicles until the remedy has been performed. Dealers will remove the rubber sleeve, inspect the brake booster, and as necessary, replace the brake booster. All repairs will be performed free of charge. Owner notification letters were mailed on May 24, 2024. Owners may contact MBUSA customer service at 1-800-367-6372. MMUSA's number for this recall is 2024050001/2. This recall is an expansion of previous recall number 22V-315.
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2006-2012 ML-Class, GL-Class, and R-Class vehicles. Please refer to MBUSA's recall report for specific vehicle model details. Moisture may accumulate and cause corrosion in the brake booster housing unit, which can result in reduced brake performance or brake failure.
Consequence & remedy
Consequence: Reduced brake performance or brake failure can increase the risk of a crash.
Remedy: Owners are advised not to drive their vehicles until the remedy has been performed. Dealers will remove the rubber sleeve, inspect the brake booster, and as necessary, replace the brake booster. All repairs will be performed free of charge. Owner notification letters were mailed June 30, 2022. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's numbers for this recall are 2022050014, 2022050015 2022090006, & 2022090007.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
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No exact-year investigations in this snapshot.
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