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1997 Mercedes Benz E320

Owner reports · Recalls · Investigations

Similar to other model years

Owner complaints for the 1997 Mercedes Benz E320 do not stand out strongly from the model-year median of 42.5.

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How this year compares

Owner complaints by model year

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Counts vary with age, sales and reporting. They are not failure rates.

What owners reported most

All reported categories

Tap a category to read its complaints. One report may name several components.

When problems were reported

Mileage at the reported incident

43 reports with mileage · 20 unknown

NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.

What to inspect

Issues worth paying extra attention to based on owner reports.

  • Suspension. Review the 32 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
  • Seat Belts. Review the 10 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
  • Air Bags. Review the 7 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →

NHTSA owner reports · September 18, 2026 snapshot.

4 crash reports3 fire reports7 injury reports

Power Train complaints

5 reports
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Mileage unknown · Apr 9, 2004
Power TrainCrash

WHILE DRIVING 60 MPH VEHICLE LOST POWER. THIS CAUSED THE CONSUMER OFF THE ROAD AND HIT A NEIGHBOR'S GARAGE CONSUMER HAD THE VEHICLE TOWED TO THE DEALERSHIP, AND MECHANIC DETERMINED THAT TRANSMISSION FAILED. *AK

NHTSA ODI #10066901

60,000 miles · Jun 5, 2003
Engine And Engine CoolingPower Train

CHECK ENGINE LIGHT HAS BEEN ON FOR OVER A YEAR AND RECENTLY CAR SHAKES BUT NOT ALL THE TIME. HAVE HAD O2 SENSORS,TRANSMISSION SENSORS ETC--OVER $3500.00 AND THE CHECK ENGINE LIGHT STILL ON. STILL SHAKES AND SPUTTERS AT TIMES. NO ONE CAN FIX IT!!!!!*AK

NHTSA ODI #10021083

83,000 miles · Apr 27, 2003
Power Train

TRANSMISSION FAILED AT 83K MILES. THE 2-3 AND 3-4 GEAR SLIPS. ACCORDING TO MERCEDES MECHANICS, THE TRANSMISSION NEEDS TO BE REBUILT. THEY ALSO SAID THAT THIS IS A COMMON PROBLEM WITH THE 1997 E-CLASS MERCEDES. THE ATF, WHICH IS SUPPOSED TO BE CHANGE AT 100K, DID NOT PROTECT THE TRANSMISSION AS ADVERTISED. ONE MECHANIC, SPE…

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TRANSMISSION FAILED AT 83K MILES. THE 2-3 AND 3-4 GEAR SLIPS. ACCORDING TO MERCEDES MECHANICS, THE TRANSMISSION NEEDS TO BE REBUILT. THEY ALSO SAID THAT THIS IS A COMMON PROBLEM WITH THE 1997 E-CLASS MERCEDES. THE ATF, WHICH IS SUPPOSED TO BE CHANGE AT 100K, DID NOT PROTECT THE TRANSMISSION AS ADVERTISED. ONE MECHANIC, SPECIALIZED IN REPAIRING MERCEDES, HAD REPLACED OVER 10+ TRANSMISSIONS FOR THE SAME MODEL YEAR. *NLM

NHTSA ODI #10016557

90,200 miles · Jan 25, 2003
Power Train

AUTOMATIC TRANSMISSION MALLFUNCTION, FIBERS AND METAL SHAVINGS FOUND IN TRRANSMISSION PAN, SHIFT ADAPTION DATA MAXED AT 180. DEALER REPLACED AUTOMATIC TRANSMISSION, TORQUE CONVERTER AND SHIFT SELECTOR SWITCH, FLUSHED COOLER LINES AND REPLACED TRANSMISSION FLUID. PROVIDED 24,000 MILE/24 MONTH WARRANTY. TOTAL COST: $4,339.83.

NHTSA ODI #10003396

Mileage unknown · Oct 8, 2002
Power Train

CONSUMER TOOK VEHICLE IN FOR SERVICE TO THE TRANSMISSION. CONSUMER WAS INFORMED THAT A TUNE UP WASN'T THE SOLUTION. CONSUMERS VEHICLE NEEDED A REPLACEMENT TRANSMISSION. SINCE THE REPLACEMENT TRANSMISSION, CONSUMER HAS EXPERIENCED THE VEHCILE NOT SHIFTING OUT OF FIRST WHEN STOPPING THE VEHICLE AND RESTARTING. THE VEHICLE WHEN…

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CONSUMER TOOK VEHICLE IN FOR SERVICE TO THE TRANSMISSION. CONSUMER WAS INFORMED THAT A TUNE UP WASN'T THE SOLUTION. CONSUMERS VEHICLE NEEDED A REPLACEMENT TRANSMISSION. SINCE THE REPLACEMENT TRANSMISSION, CONSUMER HAS EXPERIENCED THE VEHCILE NOT SHIFTING OUT OF FIRST WHEN STOPPING THE VEHICLE AND RESTARTING. THE VEHICLE WHEN COMING TO A STAND STILL WOULD NOT RESUME ACCELERATION UNTIL THE VEHICLE WAS CUT OFF AND RESTARTED. CONSUMER TOOK VEHICLE BACK TO THE SERVICE CENTER AND WAS INFORMED TWO OF THE PARTS IN THE REPLACEMENT TRANSMISSION WERE DEFECTIVE. *JG

NHTSA ODI #567774

Official recalls

0

No recalls in this snapshot.

Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗

NHTSA investigations

1

PE07021 · Front Suspension Coil Spring Ejection

Opened Apr 19, 2007 · Closed Aug 9, 2007

Status: closed (inferred from source dates) · Suspension:front:springs:coil Springs

ODI HAS FOCUSED THIS INVESTIGATION ON ASSESSING THE RISKS POSED BY A SEPARATED SPRING AS (1) A ROAD HAZARD AND (2) THE POTENTIAL FOR VEHICLE CONTROL TO BE COMPROMISED AFTER THE FRONT COIL SPRING HAS BEEN EJECTED FROM ITS INTENDED POSITION IN THE VEHICLE.BOTH RISKS ARE ASSOCIATED WITH CORROSION, FLEXING, AND FRACTURE OF THE UPPER FRONT SUSPENSION MOUNTING BRACKET.TIME-IN-SERVICE FAILURE RATES ARE NOTABLY HIGHER IN SALT BELT STATES SINCE CORROSION IS A PRIMARY CONTRIBUTOR TO THE FAILURE MODE.SINCE A NUMBER OF INCIDENTS HAVE OCCURRED WHILE THE VEHICLE WAS BEING OPERATED, ODI IS SKEPTICAL THAT OWNERS CAN ALWAYS DETECT THE SUBTLE SIDE TO SIDE DIFFERENCE IN RIDE HEIGHT AND/OR INSPECT OR NOTICE THAT THE UPPER SUSPENSION BRACKET HAS BEEN COMPROMISED BY CORROSION.(1) ROAD HAZARD - ALTHOUGH THE (APPROX. 7 LB.) FRONT SUSPENSION SPRING THAT MAY BE EJECTED AT HIGHWAY SPEEDS COULD POSE A SERIOUS ROAD HAZARD TO PEDESTRIANS AND OTHER VEHICLES, THE OCCURRENCE RATE HAS BEEN LOW (.03% BASED ON 51 REPORTED INCIDENTS OCCURRING AND AN INITIAL POPULATION OF 172,781 VEHICLES AFTER 9 - 12 YEARS OF USE / EXPOSURE) AND THERE ARE NO KNOWN INJURIES, FATALITIES, OR PROPERTY DAMAGE REPORTS DUE TO AN EJECTED SPRING.ALSO, MANY OF THE 51 INCIDENTS OCCURRED AT LOW SPEED OR WHILE THE VEHICLE WAS STOPPED OR PARKED.(2) VEHICLE CONTROL - VEHICLE HANDLING AND CONTROL COULD BE AFFECTED BY THE FRACTURE OF THE UPPER SUSPENSION MOUNT AND/OR THE ASSOCIATED SPRING EJECTION.ODI FIRST IDENTIFIED ITS CONCERN ABOUT CORROSION IN THE UPPER SUSPENSION BRACKET OF SUBJECT VEHICLES IN 2002, AT WHICH TIME MERCEDES PROVIDED A VIDEO THAT SHOWED THAT A VEHICLE COULD BE STEERED, STOPPED, AND CONTROLLED THROUGH VARIOUS MANEUVERS AT HIGH SPEEDS WITH A FRONT COIL SPRING COMPLETELY MISSING FROM THE VEHICLE. DURING PE07-021, IN ADDITION TO REVIEWING THE 2002 VIDEO-TAPE, ODI ENGINEERS DROVE AN EXEMPLAR VEHICLE WITH THE SPRING REMOVED AND SIMULATED VARIOUS COMBINATIONS OF STEERING ANGLES TO ASSESS WHETHER THERE WERE ANY POSSIBLE CONDITIONS / DISPLACEMENTS IN WHICH THE SEPARATED SPRING MIGHT INTERFERE WITH THE WHEELS. IN A VEHICLE WITH THE FRONT SPRING REMOVED, THE TOP OF THE WHEEL CAN LIGHTLY CONTACT THE BOTTOM AREA OF THE WHEEL FENDER DURING HIGH ANGLE TURNS TYPICALLY ASSOCIATED WITH SLOWER SPEED MANEUVERS SUCH AS CITY DRIVING. THE LIGHT TIRE CONTACT GENERATED AN OBVIOUS GRINDING NOISE AND WOULD LIKELY ABRADE OR BEND THE EDGE OF THE FENDER WITH CONTINUED USE.HOWEVER, THE EXTENT OF THE INTERFERENCE WAS NOT SUFFICIENT TO AFFECT VEHICLE STEERING AND DOES NOT OCCUR AT SMALLER TURNING ANGLES ASSOCIATED WITH HIGHWAY DRIVING.ODI HAS NOT IDENTIFIED A SAFETY RELATED DEFECT TREND AT THIS TIME.FURTHER USE OF AGENCY RESOURCES DOES NOT APPEAR TO BE WARRANTED.ACCORDINGLY, THIS INVESTIGATION IS CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING THAT A SAFETY RELATED DEFECT DOES NOT EXIST.THE AGENCY RESERVES THE RIGHT TO TAKE FURTHER ACTION IF FUTURE CIRCUMSTANCES WARRANT.