Tap a category to read its complaints. One report may name several components.
When problems were reported
Mileage at the reported incident
Limited mileage data: 18 of 19 reports include usable mileage. There isn’t enough coverage to show a useful chart.
NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.
What to inspect
Issues worth paying extra attention to based on owner reports.
Suspension. Review the 6 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Engine And Engine Cooling. Review the 5 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Electrical System. Review the 4 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
NHTSA owner reports · September 18, 2026 snapshot.
1 crash reports2 fire reports0 injury reports
What owners actually said
19 reports
70,162 miles · Aug 22, 2007
Suspension
TL*THE CONTACT OWNS A 2002 MERCEDES BENZ CL CLASS. THE CONTACT STATED THAT THE ABC LIGHT WAS ILLUMINATED AND HE NOTICED THAT THE VEHICLE WAS LEAKING HYDRAULIC FLUID. THE VEHICLE WAS TAKEN TO THE DEALER DUE TO A RECALL AND THE FAILURE WAS REPAIRED. THE DEALER STATED THAT THEY REPAIRED THE ABC PRESSURE HOSE AND THE HYDRAULIC PU…
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TL*THE CONTACT OWNS A 2002 MERCEDES BENZ CL CLASS. THE CONTACT STATED THAT THE ABC LIGHT WAS ILLUMINATED AND HE NOTICED THAT THE VEHICLE WAS LEAKING HYDRAULIC FLUID. THE VEHICLE WAS TAKEN TO THE DEALER DUE TO A RECALL AND THE FAILURE WAS REPAIRED. THE DEALER STATED THAT THEY REPAIRED THE ABC PRESSURE HOSE AND THE HYDRAULIC PUMP LEAK. THE CONTACT WAS CHARGED $2,824 FOR THE REPAIR WORK AND WAS INFORMED THAT A DEFECTIVE RECALL PART CAUSED THE FAILURE. THE NHTSA RECALL NUMBER WAS UNAVAILABLE. THE CURRENT AND FAILURE MILEAGES WERE 70,162.
NHTSA ODI #10200515
70,997 miles · Jul 31, 2007
Engine And Engine Cooling
TL*THE CONTACT OWNS A 2002 MERCEDES BENZ CL 500. HE STATED THAT THE ABC LIGHT ILLUMINATED. THE DEALER REPLACED THE HIGH PRESSURE DISTRIBUTION HOSE AND CATALYTIC CONVERTER. HE WAS CHARGED $171.90 FOR THE DIAGNOSTIC AND $2,568.03 FOR THE REPLACEMENT. HE RECEIVED A SAFETY RECALL NOTICE (RECALL#07V263000) FOR ENGINE AND ENGINE C…
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TL*THE CONTACT OWNS A 2002 MERCEDES BENZ CL 500. HE STATED THAT THE ABC LIGHT ILLUMINATED. THE DEALER REPLACED THE HIGH PRESSURE DISTRIBUTION HOSE AND CATALYTIC CONVERTER. HE WAS CHARGED $171.90 FOR THE DIAGNOSTIC AND $2,568.03 FOR THE REPLACEMENT. HE RECEIVED A SAFETY RECALL NOTICE (RECALL#07V263000) FOR ENGINE AND ENGINE COOLING AFTER HE PAID FOR THE REPAIRS HOWEVER, THE MANUFACTURER DENIED REIMBURSEMENT. THE CURRENT MILEAGE WAS 74,000 AND THE FAILURE MILEAGE WAS 70,997.
NHTSA ODI #10197986
101,000 miles · Jul 31, 2007
Engine And Engine Cooling
TL*THE CONTACT OWNS A 2002 MERCEDES BENZ CL500. THE CONTACT RECEIVED RECALL NOTICE NUMBER 07V263000 (ENGINE AND ENGINE COOLING). WHEN HE TOOK THE VEHICLE IN FOR REPAIR, A WARNING LIGHT ILLUMINATED. THE DEALER ATTEMPTED TO CHARGE HIM FOR THE RECALL REPAIR. THE CONTACT STATED THAT THE VEHICLE WAS FINE BEFORE HE TOOK IT TO THE …
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TL*THE CONTACT OWNS A 2002 MERCEDES BENZ CL500. THE CONTACT RECEIVED RECALL NOTICE NUMBER 07V263000 (ENGINE AND ENGINE COOLING). WHEN HE TOOK THE VEHICLE IN FOR REPAIR, A WARNING LIGHT ILLUMINATED. THE DEALER ATTEMPTED TO CHARGE HIM FOR THE RECALL REPAIR. THE CONTACT STATED THAT THE VEHICLE WAS FINE BEFORE HE TOOK IT TO THE DEALER FOR THE RECALL REPAIR. THE PURCHASE DATE WAS UNKNOWN. THE CURRENT MILEAGE WAS 101,740 AND FAILURE MILEAGE WAS 101,000.
NHTSA ODI #10197945
55,300 miles · Jul 12, 2007
Electrical System
TL*THE CONTACT OWNS A 2002 MERCEDES BENZ CL500. THE CONTACT STATED THAT THE INSTRUMENT PANEL FAILED TO ILLUMINATE, PREVENTING HIM FROM READING THE GAUGES AND INDICATORS. THE PURCHASE DATE WAS UNKNOWN. THE CURRENT AND FAILURE MILEAGES WERE 55,300.
NHTSA ODI #10196215
55,126 miles · May 11, 2007
Engine And Engine CoolingFire
TL*THE CONTACT OWNS A 2002 MERCEDES BENZ CL CLASS. WHILE DRIVING 45 MPH, A HYDRAULIC LINE FAILED AND THE VEHICLE BEGAN SMOKING. THE ABC LIGHT ILLUMINATED AND THE VEHICLE WAS TOWED. THE ENGINE SIZE WAS UNKNOWN. THE CURRENT AND FAILURE MILEAGES WERE 55,126. THE CONSUMER STATED THAT THROUGH THE INTERNET THERE WAS A RECALL FOR …
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TL*THE CONTACT OWNS A 2002 MERCEDES BENZ CL CLASS. WHILE DRIVING 45 MPH, A HYDRAULIC LINE FAILED AND THE VEHICLE BEGAN SMOKING. THE ABC LIGHT ILLUMINATED AND THE VEHICLE WAS TOWED. THE ENGINE SIZE WAS UNKNOWN. THE CURRENT AND FAILURE MILEAGES WERE 55,126. THE CONSUMER STATED THAT THROUGH THE INTERNET THERE WAS A RECALL FOR THIS VEHICLE BUT WHEN MERCEDES BENZ DEALER WAS CONTACTED THEY STATED THAT THE VEHICLE'S VIN WAS NOT INCLUDED IN THE RECALL. THE CONSUMER STATED WHILE DAUGHTER WAS DRIVING HYDRAULIC FLUID LEAKED ONTO THE EXHAUST AND SMOKE WAS COMING FROM UNDERNEATH THE VEHICLE. UPDATED 07/03/07 *TR
NHTSA ODI #10190476
56,000 miles · Sep 5, 2006
Suspension
DT*: THE CONTACT STATED WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE INTERMITTENTLY ROSE UP AND DOWN WITHOUT WARNING. THE VEHICLE WAS DRIVEN TO THE DEALER WHO DETERMINED THE ABC SYSTEM WAS INOPERABLE. THERE WAS A NHTSA RECALL #04V228000 CONCERNING THE SUSPENSION. THE VEHICLE WAS NOT INCLUDED IN THE RECALL DUE TO THE VIN.
NHTSA ODI #10167388
20,000 miles · Apr 28, 2005
Air BagsCrash
WHILE AT A STOP LIGHT A VEHICLE CROSSED THE MEDIAN AT A HIGH SPEED AND STRUCK CONSUMER'S VEHICLE ON DRIVER'S DOOR. UPON IMPACT IMPACT SIDE AIR BAG DID NOT DEPLOY.*AK CONSUMER NOTICE MERCEDES BENZ BODY SERVICE, NO RESPONSE AS TO WHY? *BF
NHTSA ODI #10117234
14,000 miles · Dec 24, 2003
Service Brakes, Hydraulic
THE BRAKES CHATTERED AND THE FRONT END SHIMMIED WHEN THE BRAKE PEDAL WAS APPLIED. THIS WAS CAUSED BY DEFECTIVE ROTORS, PER DEALERSHIP. *AK *CB *JB
NHTSA ODI #10047962
Mileage unknown · Sep 10, 2001
Engine And Engine CoolingSuspension
WHILE DRIVING VEHICLE HOME FROM THE DEALERSHIP, A LIGHT ON INSTRUMENT PANEL CAME ON, STATING "UNSAFE TO DRIVE VEHICLE." DEALERSHIP EXAMINED VEHICLE AND DETERMINED THAT "AUTOMATIC BODY CONTROL SYSTEM" FOR SUSPENSION HAD MALFUNCTIONED, THIS CAUSED THE LEFT REAR PORTION OF FRAME TO DROP DOWN.*AK THE DEALER REPLACED TWO VALVES AND W…
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WHILE DRIVING VEHICLE HOME FROM THE DEALERSHIP, A LIGHT ON INSTRUMENT PANEL CAME ON, STATING "UNSAFE TO DRIVE VEHICLE." DEALERSHIP EXAMINED VEHICLE AND DETERMINED THAT "AUTOMATIC BODY CONTROL SYSTEM" FOR SUSPENSION HAD MALFUNCTIONED, THIS CAUSED THE LEFT REAR PORTION OF FRAME TO DROP DOWN.*AK THE DEALER REPLACED TWO VALVES AND WHEN THE VEHICLE WAS RETURNED TO CONSUMER THE VEHICLE HAD AN OIL LEAK OF OVER TWO QUARTS, CONSUMER RETURNED VEHICLE TO DEALERSHIP AND A REPLACEMENT VEHICLE WAS ORDERED WHICH IS EXPECTED TO BE DELIVERED IN LATE NOVEMBER.*JB
ON CERTAIN VEHICLES, CORROSION MAY OCCUR IN THE INNER STEEL PORTIONS OF THE ACTIVE BODY CONTROL'S (ABC) HIGH PRESSURE DISTRIBUTION HOSE DUE TO EXTENSIVE EXPOSURE TO HUMIDITY CAUSING DETERIORATION OF THE HOSE.
Consequence & remedy
Consequence: THIS MAY RESULT IN ABC HYDRAULIC FLUID LEAKAGE NEAR THE CATALYTIC CONVERTER. LEAKING FLUID MAY COME IN CONTACT WITH HOT ENGINE COMPONENTS AND LEAD TO A POSSIBLE FIRE.
Remedy: DEALERS WILL INSTALL NEW CORROSION RESISTANT ABC HIGH PRESSURE DISTRIBUTION HOSE. THE RECALL BEGAN ON JULY 2, 2007. OWNERS MAY CONTACT MERCEDES-BENZ AT 1-800-367-6372.
Additional source detail variants (2)
Engine And Engine Cooling
ON CERTAIN VEHICLES, CORROSION MAY OCCUR IN THE INNER STEEL PORTIONS OF THE ACTIVE BODY CONTROL'S (ABC) HIGH PRESSURE DISTRIBUTION HOSE DUE TO EXTENSIVE EXPOSURE TO HUMIDITY CAUSING DETERIORATION OF THE HOSE.
Consequence: THIS MAY RESULT IN ABC HYDRAULIC FLUID LEAKAGE NEAR THE CATALYTIC CONVERTER. LEAKING FLUID MAY COME IN CONTACT WITH HOT ENGINE COMPONENTS AND LEAD TO A POSSIBLE FIRE.
Remedy: DEALERS WILL INSTALL NEW CORROSION RESISTANT ABC HIGH PRESSURE DISTRIBUTION HOSE. THE RECALL BEGAN ON JULY 2, 2007. OWNERS MAY CONTACT MERCEDES-BENZ AT 1-800-367-6372.
Suspension
ON CERTAIN VEHICLES, CORROSION MAY OCCUR IN THE INNER STEEL PORTIONS OF THE ACTIVE BODY CONTROL'S (ABC) HIGH PRESSURE DISTRIBUTION HOSE DUE TO EXTENSIVE EXPOSURE TO HUMIDITY CAUSING DETERIORATION OF THE HOSE.
Consequence: THIS MAY RESULT IN ABC HYDRAULIC FLUID LEAKAGE NEAR THE CATALYTIC CONVERTER. LEAKING FLUID MAY COME IN CONTACT WITH HOT ENGINE COMPONENTS AND LEAD TO A POSSIBLE FIRE.
Remedy: DEALERS WILL INSTALL NEW CORROSION RESISTANT ABC HIGH PRESSURE DISTRIBUTION HOSE. THE RECALL BEGAN ON JULY 2, 2007. OWNERS MAY CONTACT MERCEDES-BENZ AT 1-800-367-6372.
ON CERTAIN VEHICLES, THE INSTRUMENT CLUSTER IS EXPERIENCING ELECTRICAL MALFUNCTIONS. THE INSTRUMENT CLUSTER CONTAINS GAUGES AND INDICATORS THAT MUST BE ILLUMINATED WHENEVER THE VEHICLE IS IN OPERATION.
Consequence & remedy
Consequence: DUE TO INADEQUATE ILLUMINATION, THE DRIVER WILL BE UNABLE TO READ THE GAUGES AND INDICATORS, SUCH AS THE SPEEDOMETER, WHICH COULD INCREASE THE RISK OF A CRASH.
Remedy: DEALERS WILL REPLACE THE INSTRUMENT CLUSTER MODULES. THE RECALL WILL BE CONDUCTED IN PHASES. PHASE I WAS MAILED OUT TO APPROXIMATELY 7,500 OWNERS ON SEPTEMBER 29, 2006. PHASE II AND PHASE III IS SCHEDULED FOR DECEMBER 2006. OWNERS MAY CONTACT MERCEDES-BENZ AT 1-800-367-6372.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
0
No exact-year investigations in this snapshot.
2002 Mercedes Benz Cl Class Problems, Complaints & Recalls | Skip That Year
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