2019 Mazda MAZDA3

The contact owns a 2019 Mazda Mazda3. The contact stated while driving 40 MPH, the vehicle lost motive power with the vehicle network malfunction, vehicle inspection”, the check engine warning light and all the safety features were disabled, and the windshield wipers turned on independently. The contact was able to pull over on the side of the road. The contact mentioned that the gear shifter failed to shift out of park(P) and the vehicle was turned off. The vehicle was restarted, and the contact was able to operate the vehicle normally. The vehicle was taken to the dealer for a diagnostic test and stated that no failure was found however, the failure reoccurred. The vehicle was taken back to the dealer and the dealer stated that they were aware of the failure, but the vehicle needed to be diagnosed by a Tech. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 36,329.

FROM A FULL STOP AND FOOT ON THE BRAKE PEDAL, MOVE FOOT TO HIT THE GAS PEDAL AND A DELAY OR LAG IS EXPERIENCED ABOUT 50% OR MORE OF THE TIME. THE REGIONAL MAZDA EXPERT AND DEALERSHIP HAVE VERIFIED THE PROBLEM AND NOTHING BUT EXCUSES WHY THEY CANNOT FIGURE OUT HOW TO FIX IT HAVE BEEN STATED, THEREFORE I HAVE BEEN LIVING WITH IT FOR OVER 20K MILES ON A NEW CAR. WHILE STARTING FROM A FULL STOP AND FORGETTING ABOUT THE DELAY IN PROPULSION, IT HAS CAUSED SEVERAL NEAR-MISS ACCIDENTS FROM ONCOMING VEHICLES. WHEN I HIT THE GAS PEDAL, I EXPECT THE CAR TO MOVE FORWARD!! THIS IS DANGEROUS!! THE DEALERSHIP DOES NOT HAVE A SOLUTION AND IS POINTING TO MAZDA JAPAN FOR A SOLUTION, BUT NOTHING FOR OVER A YEAR NOW.

AUTOMATIC TRANSMISSION WENT OUT ON ME WHILE DRIVING ON ROAD. THE TRANSMISSION STARTED TO SLIP WHILE I WAS DOING 15 MPH AND JUST GAVE OUT IN THE MIDDLE OF THE STREET. ALL YOU COULD SMELL IS BURNT FLUID AND HEAR A LOUD WHINING NOISE FROM UNDER THE CAR WHILE AT IDLE. THE CAR ONLY HAS 12,680 MILES ON IT. THE TRANSMISSION WAS REPLACED UNDER WARRANTY. I AM HIGHLY DISAPPOINTMENT WITH THIS CAR.*DT*JB

I HAVE TAKEN MY CAR TO MULTIPLE MAZDA DEALERS OVER THE LAST SEVERAL MONTHS WITH COMPLAINTS OF SOMETHING VERY WRONG WITH IT STRUCTURALLY, SPECIFICALLY IN THE SUSPENSION, DRIVELINE, ETC. EVERY TIME I PLEAD WITH THEM THAT I AM SCARED TO DEATH TO DRIVE THIS CAR BECAUSE I TRULY FEEL THAT I MIGHT DIE IN IT DUE TO ITS DEFECTS, BUT EVERY TIME I AM FORCED BACK INTO IT BECAUSE THEY SAY THEY CANNOT DUPLICATE MY CONCERN AND THAT THE CAR HAS NOTHING WRONG. I'VE CAUGHT FREEMAN MAZDA OF IRVING FALSIFYING THEIR INTERNAL WORK ORDERS AND GIVING ME ONES SHOWING THAT THEY CAN'T FIND ANYTHING WRONG. MY BATTERY DIED ABOUT A MONTH AGO, THEY GAVE ME A TEST STRIP THAT STATED MY BATTERY NEEDED A CHARGE, BUT I GOT A GLIMPSE OF THEIR COPY WHICH STATED THE BATTERY HAD A BAD CELL AND NEEDED TO BE REPLACED. I HAVE VIDEO EVIDENCE OF THE DEFECTS THAT EXIST WITH MY VEHICLE. ON THE SMOOTHEST ROADS IN DFW AT LOW SPEEDS MY CAR IS ROCKING BACK AND FORTH, BOUNCING UP AND DOWN, AND IT TRULY FEELS LIKE MY AXLES ARE NOT ROTATING IN SYNC THAT RESULTS IN SEVERE VIBRATIONS, SHUDDERING, AND THE FEELING THAT MY AXLES WILL BREAK OR THAT A WHEEL WILL COME OFF AT THE VERY LEAST. I'VE HAD SO MANY PANIC ATTACKS, SUFFERED AN AMOUNT OF MENTAL ANGUISH I CAN'T BEGIN TO QUANTIFY, LOST WAGES, ALMOST LOST MY JOB, QUESTIONED MY OWN SANITY FROM BEING TOLD ALMOST TWO DOZEN TIMES THAT THEY CAN'T FIND ANYTHING WRONG. I NEED HELP, I REALLY AM BEGGING. THEY ARE REFUSING TO ACKNOWLEDGE THE DEFECTS MY CAR HAS AND WRITING MY SAFETY OFF LIKE MY LIFE DOES NOT MATTER. I DON'T WANT TO HAVE TO GET SERIOUSLY INJURED, HURT SOMEONE ELSE, OR DIE IN THIS CAR BECAUSE I FEEL AN ACCIDENT IS IMPENDING. I'VE BEEN SO SCARED FOR MY LIFE IN THIS CAR THAT I'VE SPENT OVER $2K ON RENTAL CARS BECAUSE I DIDN'T WANT TO DIE AND MAZDA HAS JUST LEFT ME HANGING WITH NO REGARD FOR MY SAFETY. *TR

FROM A FULL STOP, VEHICLE LAGS OR LURCHES FROM TAKEOFF WHEN YOU HIT THE ACCELERATOR. THIS IS A KNOWN PROBLEM BY MAZDA ON THIS VEHICLE (GEN 7) AFTER 3000 MILES OR MORE. WHEN I HIT THE ACCELERATOR (ESPECIALLY ON A NEW CAR), I EXPECT IT TO GO. THIS LAG IN MOVING OFF THE LINE CAN BE DANGEROUS, IN MY OPINION, BUT APPARENTLY NOT IN MAZDA'S. BEEN TRYING TO GET IT FIXED FOR PAST 6 MONTHS, BUT HEARING IT'S NOT A PRIORITY FOR MAZDA JAPAN, SINCE THIS PROBLEM IS NEWLY BEING REPORTED ON 2019 AND 2020'S AND THEY DON'T CONSIDER IT A SAFETY ISSUE, JUST AN ANNOYANCE.

CAR LULLS/JERKS WHEN ACCELERATING FROM LOW SPEEDS CAR LACKS POWER MOST OF THE TIME AND PERFORMS POORLY ENGINE LOSES POWER, SEVERAL OCCURRENCES OF WHAT WOULD APPEAR TO BE LIMP MODE ( CAN'T GET PASSED 2000-3000 ) RPMS CAR HAS ERRATIC IDLE RPMS, SOMETIMES HIGH AND SOMETIMES LOW I'VE RECENTLY HEARD THE ENGINE ROAR WHILE IDLING AND HISSING FROM THE ENGINE BAY WHEN SHUTTING OFF THE ENGINE ALSO SOUNDED LIKE THE CAR WAS DIESELING AFTER SHUT DOWN LIKELY BECAUSE THE CAR WAS BEGINNING TO OVERHEAT FROM THE IMMENSE STRESS IN THE ENGINE FROM RUNNING TOO LEAN CAR HAS POOR SOUND ABSORPTION IN THE CABIN, SOUNDS LIKE YOU'RE IN A AIRPLANE EVERY BUMP IT GOES OVER REVERBERATES THROUGH THE CAR FOR AN EXTREMELY UNPLEASANT AND UNSAFE EXPERIENCE FEELS LIKE THERE IS EXCESSIVE PLAY IN THE FRONT AXLE WHEELS SEEM TO DRAG AND THUD/THUMP LIKE THERE IS A FLAT WHEN THERE IS NOT I'VE HAD MY WHEELS ALIGNED TWICE ALREADY, THEY'VE BALANCED MY TIRES SEVERAL TIMES, EVEN CHANGED A WHEEL BEARING (I AM AWARE OF THE TSB RELEASED TO ADDRESS THESE CONCERNS AND YOU BLAME IT ON A BEARING) NOTHING MAKES THIS BETTER AND IT IS GETTING WORSE MY CAR HAS BEEN TO THE DEALERSHIP FOR THIS COMPLAINT 3 TIMES ALREADY THIS YEAR ( YES THAT IS EVERY WEEK OUT OF 2020 SO FAR). THIS IS BECOMING A COMPLETE BURDEN IN MY LIFE AND I AM NOT GOING TO BE THE PERSON WHO HAS TO DIE FOR MAZDA TO ADDRESS THIS

MY CAR SUDDENLY MADE A BIG CLUNK NOISE AND I WAS WARNED OF A POWER STEERING MALFUNCTION. I HAVE ALSO BEEN WARNED MULTIPLE TIMES THAT DUE TO A MALFUNCTION THE 'SAFETY SYSTEMS HAVE BEEN DISABLED', ANOTHER ISSUE IN HAVING IS A HEADLIGHT MALFUNCTION. WHEN THE HEADLIGHT MALFUNCTION OCCURS THE DIGITAL SPEEDOMETER GETS VERY DARK AND I AM UNABLE TO TELL HOW FAST I AM GOING. THERE IS NO WAY TO TURN THE BRIGHTNESS UP TO SEE THE SPEEDOMETER AGAIN UNTIL THE ERROR CODE GOES AWAY. MAZDA TOLD ME I MUST LEAVE MY WINDOWS DOWN WHEN THE CAR IS IN A HOT CLIMATE TO PREVENT IT FROM OVERHEATING WHILE NOT IN USE...I LIVE IN OHIO SO THE WEATHER IS NOT EXTREMELY HARSH. I'VE TAKE THE VEHICLE TO THE DEALERSHIP MULTIPLE TIMES AND THEY HAVE NOT FIXED ANY OF THE ISSUES. I CALLED MAZDA CORPORATE AND WAS TOLD 'WHAT WOULD YOU LIKE ME TO DO ABOUT IT' I WAS TOLD MY ISSUES HAD NO REMEDY. THE CORPORATE CALL CENTER WOULD NOT PUT ME THROUGH TO ANYONE ELSE FOR FURTHER HELP. I FEEL UNSAFE IN MY VEHICLE AND IT'S NOT EVEN OVER 8500 MILES YET.

A SAFETY CRITICAL INCIDENT OCCURRED ON MY NEW 2019 MAZDA 3 HATCHBACK WHEN THE VEHICLE WHEN INTO "LIMP" MODE WHILE ADAPTIVE CRUISE CONTROL WAS ENGAGED AT HIGHWAY SPEEDS LEADING TO RAPID DECELERATION. THE VEHICLE WAS TOWED TO THE NEAREST MANUFACTURER SERVICE LOCATION WHERE A DIAGNOSTIC WAS PERFORMED. CODES SHOW THAT COMMUNICATION BETWEEN THE CENTRAL VEHICLE PROCESSOR AND MULTIPLE SUB-PROCESSORS FAILED SIMULTANEOUSLY. COMMENTS WERE MADE BY MANUFACTURER SERVICE REPRESENTATIVES THAT FAILURE MODE IS LIKELY DIFFERENT FROM THE RECENT CYLINDER DEACTIVATION/ROCKER ARM RECALL. SERVICE REPRESENTATIVES WERE INSTRUCTED TO SIMPLY CLEAR THE CODES AND DRIVE THE VEHICLE TO ATTEMPT TO REPRODUCE THE FAILURE DURING WHICH IT DID NOT OCCUR. I HAVE ATTACHED A SANITIZED VERSION OF THE SERVICE RECEIPT TO THIS MESSAGE WITH THE FULL LIST OF CODES. UNFORTUNATELY MAZDA'S REPRESENTATIVES WERE UNABLE TO PROVIDE ANY EXPLANATION ON WHY THIS FAILURE OCCURRED OR WHAT WILL BE DONE TO PREVENT IT IN THE FUTURE. ENGINEERING ANALYSIS WILL NEED TO BE PERFORMED TO REACH AN ACCEPTABLE CONCLUSION. ENVIRONMENTAL FACTORS RELATING TO THE INCIDENT INCLUDE A VERY HOT OUTSIDE AIR TEMPERATURE, WITH A READING OF 115 DEG F FROM THE VEHICLE'S SENSOR ROUGHLY 15 MINUTES BEFORE THE INCIDENT. THE INCIDENT ALSO OCCURRED ON A VERY LONG SECTION OF US HIGHWAY WITH A CONSISTENT, GRADUAL INCLINE. GIVEN THAT INFORMATION POTENTIAL CAUSES ARE INTERMITTENT COMPUTER HARDWARE FAILURE IN HIGH TEMPERATURE ENVIRONMENTS, OR A SOFTWARE ERROR IN POWER TRAIN CONTROL OR CRUISE CONTROL CAUSING A COMMUNICATION BUS FAILURE. WITH THE AGE AND MILEAGE OF THE VEHICLE (336 MI) THE POTENTIAL FOR THIS FAILURE OCCURRING IS LIKELY PRESENT IN A LARGE PORTION OF NEW MAZDA VEHICLES.