2016 Mazda MAZDA3

After speaking with Mazda customer support, the sales department at Germain Mazda of Columbus, and the service department of Mazda Columbus, I have come to learn that in response to recall 1217F | XXX17V-393, the dealership that performed the recall only performed an inspection with no repair or replacement made to the vehicle. The recall notice does not indicate that this is an option. Please see excerpt below: "Your Mazda dealer will check the parking brake actuator shafts inside the left and right rear brake calipers. If the actuator shaft is found to be rusted, the brake caliper assembly will be replaced with a modified one. If no rust is found on the actuator shaft, the protective boot will be replaced with a modified one. The inspection and repair will be performed at no cost to you." (from [XXX]) From my conversations with the three departments, no work was done for this recall on my vehicle beyond an inspection finding that the recalled component is still working. Additionally, I was not informed of this recall or that no repairs or replacement were made in response to the recall despite it being closed as completed when I purchased the vehicle. Coming out of this previous Winter, my parking brake quickly began to fail and became useless by Spring of this year. I am on the phone with Mazda customer service again now who once again confirmed ONLY an inspection was performed despite the language in the recall notice. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I PARKED AT THE TOP OF MY DRIVEWAY AT A SLIGHT INCLINE POSITION WITH THE EMERGENCY BRAKE ENGAGED AND THE CAR WAS IN SECOND GEAR (MANUAL TRANSMISSION). IT WAS IN A STATIONARY POSITION AT THAT TIME. MY FAMILY EXITED THE VEHICLE AND WE WENT INSIDE OUR HOME. APPROXIMATELY A HALF OUR LATER I NOTICE MY CAR ROLLED DOWN MY DRIVEWAY AND CRASHED IN BETWEEN TWO TREES ON MY PROPERTY. EITHER THE EMERGENCY BRAKE FAILED OR THE CAR'S TRANSMISSION FAILED WHILE PARKED. THE CAR WAS FOUND AT THE BOTTOM OF MY PROPERTY STILL IN GEAR AND HAD THE EMERGENCY BRAKE IN THE ENGAGED POSITION.

WATER GETS INTO THE TRUNK AND FILLS UP THE SPARE TIRE WELL. CAUSING MOLD AND RUST INSIDE TRUNK. THROUGHOUT BARING INSIDE CLUTCH/TRANSMISSION COMPONENT EXPLODES DESTROYING THE CLUTCH AND TRANSMISSION. PARKING BREAK DOESN'T DISENGAGE CORRECTLY CAUSING BRAKES TO WEAR DOWN QUICKLY. WATER GETTING INTO REAR BREAK CALIPERS MAKING THEM DEFECTIVE. THIS HAS HAPPENED MAINLY IN CITY STREET DRIVING BUT NOTICEABLE ON THE HIGHWAY. *TR

MY PASSENGER REAR CALIPER FROZE CAUSING THE PAD ON THE OUTBOARD SIDE TO WEAR DOWN TO METAL WHILE THE INBOARD PAD STILL HAD HALF OF ITS LIFE LEFT. THIS IS BEHAVIOR SIMILAR TO NHTSA RECALL 17V393000 BUT MY VIN DOES NOT FALL WITHIN THE PARAMETERS OF THE RECALL. THE VEHICLE HAS 58,000 MILES ON IT AND IS DRIVEN MAINLY ON THE HIGHWAY.

CAR SERVICED PER RECALL, NHTSA CAMP. NO. 17V393000, MAR. 2018. DEALER STATED NO CORROSION ON RAMP SHAFT FOUND, SO BOOTS INSTALLED W/OUT CALIPER REPLACEMENT. CAR BROUGHT TO DEALER JUN. 2018 B/C REAR BRAKE INDICATOR SQUEALING. DEALER FOUND THAT PISTON (POST-RECALL) HAD BOUND FOR UNKNOWN REASON. DEALER REPLACED CALIPER. OWNER TESTED PARKING BRAKE LEVER ON OLD CALIPER AND VERIFIED IT WAS NOT BINDING. (BUT OWNER COULD NOT REMOVE NUT TO CHECK FOR RUST AT 1.6MM AREA OF RAMP SHAFT.) OWNER REPORTING TO NHTSA B/C CONCERNED THAT MAZDA3 CALIPER-BINDING ISSUE MAY EXTEND NOT JUST TO RAMP SHAFT BUT ALSO TO OTHER PARTS OF CALIPER, INCLUDING PISTON.

PARKING BRAKE SAFETY RECALL ON THE MECHANICAL (CABLE) TYPE PARKING BRAKE, WATER MAY ENTER THE BRAKE CALIPER DUE TO INAPPROPRIATE SEALING PERFORMANCE OF THE REAR BRAKE CALIPER PROTECTIVE BOOT, PARTICULARLY UNDER LOW TEMPERATURE CONDITIONS, AND THE PARKING BRAKE ACTUATOR SHAFT, WHICH IS THE COMPONENT OF REAR BRAKE CALIPER, MAY BE RUSTED.

TL* THE CONTACT OWNS A 2016 MAZDA MAZDA3. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 40 MPH, THERE WAS A FLAPPING NOISE COMING FROM BOTH REAR WHEELS THEN THE VEHICLE WOULD START TO VIBRATE VIOLENTLY. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO BORMAN AUTOPLEX (470 W BOUTZ RD, LAS CRUCES, NM 88005 (575) 525-4500) WHERE IT WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V393000 (PARKING BRAKE) HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT CONTACTED AND MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 8,238. PART DISTRIBUTION DISCONNECT.