← New search

2019 Mazda CX-9

Owner reports · Recalls · Investigations

Similar to other model years

Owner complaints for the 2019 Mazda CX-9 do not stand out strongly from the model-year median of 61.

About this comparison →

How this year compares

Owner complaints by model year

Other model years Selected year
Compare all CX-9 years →

Counts vary with age, sales and reporting. They are not failure rates.

What owners reported most

All reported categories

Tap a category to read its complaints. One report may name several components.

When problems were reported

Mileage at the reported incident

Limited mileage data: 14 of 53 reports include usable mileage. There isn’t enough coverage to show a useful chart.

NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.

What to inspect

Issues worth paying extra attention to based on owner reports.

  • Engine. Review the 23 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
  • Electrical System. Review the 7 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
  • Power Train. Review the 5 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →

NHTSA owner reports · September 18, 2026 snapshot.

1 crash reports0 fire reports0 injury reports

Unknown Or Other complaints

14 reports
Clear category filter
Mileage unknown · Jun 13, 2022
Electrical SystemUnknown Or Other

Hi, I have a 2019 Mazda CX-9. It is a certified pre-owned vehicle we purchased in October 2020. Upon going out to our car yesterday, June 12th, 20212, I noticed that the top left of the center console screen appeared to be damaged. I was perplexed because the car was locked and it wasn't there previously. As I touched the sc…

Read full complaint

Hi, I have a 2019 Mazda CX-9. It is a certified pre-owned vehicle we purchased in October 2020. Upon going out to our car yesterday, June 12th, 20212, I noticed that the top left of the center console screen appeared to be damaged. I was perplexed because the car was locked and it wasn't there previously. As I touched the screen, I realized that cracks/peeling were all internal within the screen. I immediately decided to Google the issue to see if others have had similar experiences, and I found dozens and dozens of examples. Separately, there is a safety alert on the issue from Mazda (see here: https://static.nhtsa.gov/odi/tsbs/2018/MC-10134920-9999.pdf). Additionally, the issue has gotten so bad that Mazda has issued a warranty extension for this specific problem (see here: https://static.nhtsa.gov/odi/tsbs/2020/MC-10176061-0001.pdf). The extension only is covering cars made through 4/29/17, and ours was made after that so is not formally covered at the moment. I called Mazda customer service, where both my cars are formally registered, to discuss the issue. They told me the best they could offer was for me to take it to a dealer, have the dealer attempt to have it covered under warranty, and Mazda corporate warranty will respond, but their response is final. If they say it's not covered, there is no debating it. As you can see from the picture, this is the exact issue that is currently being covered free of charge in earlier models. A recall should be issued or Mazda should be directed to expand this to later models since this is clearly not limited to the years they currently have listed. See the picture attached and the links above. Thank you

NHTSA ODI #11469053

400 miles · Jan 26, 2021
Unknown Or Other

UNABLE TO SEE THROUGH THE BACKUP CAMERA WHEN RAINING. IN MOTION AND STATIONARY.

NHTSA ODI #11390056

40,000 miles · Nov 23, 2020
Forward Collision AvoidanceUnknown Or Other

MAZDA SMART BRAKING SYSTEM, FRONT RADAR WARNING LIGHTS COME ON AFTER CAR IS STARTED. WINDSHIELD AND FRONT EMBLEM IS CLEAN. NO INTENSE HEAT. COMES ON EVERY TIME WHEN STARTED. WILL NOT ALLOW CRUISE CONTROL TO BE SET. SOMETIMES A FUNNY BRAKE PEDAL FEEL WHEN APPLIED BUT DOES NOT BRAKE BY ITSELF....YET. THERE HAVE BEEN TSBS ON EARLI…

Read full complaint

MAZDA SMART BRAKING SYSTEM, FRONT RADAR WARNING LIGHTS COME ON AFTER CAR IS STARTED. WINDSHIELD AND FRONT EMBLEM IS CLEAN. NO INTENSE HEAT. COMES ON EVERY TIME WHEN STARTED. WILL NOT ALLOW CRUISE CONTROL TO BE SET. SOMETIMES A FUNNY BRAKE PEDAL FEEL WHEN APPLIED BUT DOES NOT BRAKE BY ITSELF....YET. THERE HAVE BEEN TSBS ON EARLIER MODELS WITH A REPLACEMENT FRONT CAMERA(FSC) FIX. MY CAR DOES HAVE THE 'NEW' CAMERA BUT IS OBVIOUSLY NOT FUNCTIONING PROPERLY.

NHTSA ODI #11375991

15,000 miles · Jun 15, 2020
StructureUnknown Or Other

SOUL RED METALLIC PAINT EXCESSIVE CHIPPING. *TR

NHTSA ODI #11329069

Official recalls

2

21V875000 · Fuel System, Gasoline:delivery:fuel Pump

Nov 12, 2021

Mazda North American Operations (Mazda) is recalling certain 2018 Mazda3, Mazda6, 2019 CX-3, 2018-2019 MX-5, CX-5, CX-9, and 2019-2020 Mazda2 vehicles. The impeller inside the low-pressure fuel pump may crack and deform, potentially causing the fuel pump to fail.

Consequence & remedy

Consequence: Fuel pump failure may cause an engine stall, increasing the risk of a crash.

Remedy: Dealers will replace the fuel pumps, free of charge. Owner notification letters were mailed July 18, 2022. Owners may contact Mazda customer service at 1-800-222-5500 Option 4. Mazda's number for this recall is 5321K.

19V770000 · Tires:tread/belt

Oct 28, 2019

Mazda North American Operations (Mazda) is recalling certain 2019 CX-9 vehicles equipped with Sumitomo Falken ZIEX CT50 A/S tires, size P255/50R20 104V, having date code 1619. An incorrect rubber compound may have been used in the tire's manufacturing, allowing the tread to separate and detach.

Consequence & remedy

Consequence: A detached tire tread can decrease vehicle stability and increase the risk of a crash.

Remedy: Mazda will notify owners, and dealers will inspect all four tire serial numbers, replacing the tires as necessary, free of charge. The recall began December 4, 2019. Owners may contact Mazda customer service at 1-800-222-5500, Option 4. Mazda's number for this recall is 4019J.

Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗

NHTSA investigations

0

No exact-year investigations in this snapshot.