2019 Mazda CX-9

Mazda has a current service alert ("SA", SA-001/23) for issues with their Gen 6 Infotainment Center Display, which covers issues (e.g. ghost touch, surface peeling, spider cracks, and white dots) and defects the occur on the primary display of the car. This display provides the driver with essential car operational information. This service alert applies to may of their vehicles in the 2014-2021 range, dependent on model. This VIN provided [XXX] ) is associated with a 2019 CX-9 that within the last month started displaying spider cracks at 2 of the 4 corners of the display. Even though this is a known (manufacturer) issue with other cars that utilize this display, the local Mazda dealership will not cover the replacement for this vehicle as the VIN range has not been included in this SA. The SA does not include CX-9s, but does include Mazda3 (Japan built) with applicable model years 2017-2018 (produced from June 27, 2016 to October 31, 2018). --> This 2019 CX-9 vehicle is Japan built, with a manufacture date of "10/18" (October 2018). Many other people are having this same issue [XXX] ). Please encourage Mazda to expand their Service Alert range for this repair, which should be free (product cost and labor should be both provided at no cost to the consumer) to replace since it's a material issue with the product, not an operator error.... as documented in their SA-001/23. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I have a coolant leak that I have not been able to locate. Despite replacing the radiator, the leak persists. When I contacted the dealer to inquire about estimates for changing the water pump and timing chain, they advised that it would be more cost-effective to replace the entire engine, which would require removing the existing engine at a starting cost of $5,000, with a new engine costing approximately $6,000. They suggested that if I'm already experiencing issues, it might be better to either replace the engine or consider selling the vehicle and purchasing a new one. This response implies that the dealer might be aware of a larger underlying issue and prefers not to address it directly. Experiencing a coolant leak while on the freeway can lead to serious consequences. It can cause the engine to overheat, potentially resulting in significant engine damage and a complete breakdown. This not only poses a safety risk to the driver and passengers but also to other motorists due to the possibility of losing control of the vehicle.

I entered my vehicle one day to find what looked to be cracks in the top left hand corner of my center display infotainment screen. However, they appeared to be internal and could not be felt. After doing some research, I came across Service Alert SA-008/18 from Mazda which covered this issue on 2016-2018 CX-9s, among other models. I also found a memo dated May 6, 2020, which detailed an extension of warranty service for these internal display cracks. I took my vehicle to my Mazda dealership who inspected the vehicle and told me they would be filing a claim with Mazda for the repair of the screen since there wasn't a current recall for this issue on my vehicle. Mazda agreed to partially cover the replacement with me being responsible for a $543 copay. I have spoken to Mazda Corporate about this resolution being unacceptable. This issue is a known manufacturing defect on earlier models of the CX-9, and it is obviously still an issue on the 2019 models. I explained to them that this was in no way a fault of my own and I feel that the screen should be replaced at no charge to me, which was the procedure for those affected by this issue with 2016-2018 models. As of right now, the cracks only affect the top left corner of my screen but I have read of many instances where vehicle owners had the cracks continue to spread, which I feel is very distracting to the driver. I strongly feel that Mazda should be performing a goodwill replacement in full for this issue at no cost to me as the consumer, and I am very disappointed that so far they are unwilling to do so.

Severe spider cracking on infotainment screen - the same as a recall for earlier Mazdas but worse than any of the pictures I've seen online. the entire left edge and both corners on the right side. It started when the weather turned cold in December 2022 and grew throughout the Winter. I'm worried it will continue to grow this Winter.

On the last week of May, my car started experiencing sputtering and stalling out problems. I made an appointment at Mazda dealership for june 6th.meantime my husband checked all fluids and coolant was low so we topped up. Car was being driven very limited due to safety concerns. Then While driving on the freeway my car displayed a “excessive engine temperature, engine output will be limited” immediately my car reduced speed from about 65mph to under 15 mph while having my whole family including myself and 4 children in the car. We almost got hit by several cars while trying to get over to the shoulder. Once pulled over to the shoulder my husband came and followed me home on the back streets. Once again checked fluids and coolant again was back low this time empty. So In a day it completely had no coolant left. When taken into Mazda dealership for the appointment, customer service was so horrible I ended up leaving and taking my car to a 3rd party service center. Was advised to have a Hydrocarbon test on cooling system that measured at zero, then advised to take it for a diagnostic due to the sputtering, stalling and coolant leak, where they ultimately determined the coolant was leaking into combustion chamber &/or intake system. Pressure test shows drop in pressure, no visible external leaks present. TSB# 01-002/23 pertaining to cylinder head assembly replacement. Now I’m waiting for my appointment at a different Mazda dealership on June 12th! Please help

Vehicle infotainment screen is developing a spider crack which its expanding over time; screen won't be usable in the future and/or may crack completely at any moment. Mazda is aware (Service Alert No.: SA-008/18 and Campaign SSPB9) and unwilling to replace/repair the faulty display, car is from 2019 with 45k miles and out of basic warranty . I was told that if regular services (oil change etc.) were done at the local dealer (Mazda of North Miami)they would have probably helped me with this issue.; last service with local dealer was on 06/2022 for another warranty claim. Very disappointed. Mazda Report# 00099443

Internal (growing) spider cracks on center displays. The cracks are internal and cannot be felt by touch. Visibility risk when trying to use the backup camera. This problem is known by Mazda and they've issued a service alert (attached) for Models 2016-2018 but for some reason excluded 2019. Currently Mazda seems unwilling to cover the repair.