2008 Mazda CX-9

I WAS DRIVING SLOWLY AND APPROACHING A STOP SIGN. AS SOON AS I STOPPED I HEARD A LOUD NOISE AND MY CAR JERKED FORWARD. THE FRONT DRIVER SIDE WHEEL DISENGAGED FROM THE VEHICLE AND WAS JUTTING OUT AT AN ANGLE. I COULD NOT MOVE THE CAR WHATSOEVER. THE TOW TRUCK DRIVER INFORMED ME THAT MY BALL JOINT AND AXLE HAD BROKEN. THIS COULD HAVE CAUSED A VERY SERIOUS ACCIDENT, ESPECIALLY IF WE HAD BEEN DRIVING FASTER OR ON THE FREEWAY--I'M VERY LUCKY MY PASSENGER AND I WERE NOT HURT. *TR

THE MORNING OF 09/17/2013 I SAW WHITE POWDER COMING OFF THE A/C VENTS. ALARMED, I CALLED MAZDA DEALER IN MILFORD, CT. THE DEALER STATES THAT THEY HAVE NEVER SEEN THIS PROBLEM AND CONTACTED MAZDA USA FOR ADVISE. THE RESPONSE WAS THE AIR CONDITIONING EVAPORATOR COIL NEEDS TO BE REPLACED FOR $1,250. I CONTACTED MAZDA USA DIRECTLY AND ASKED THEM TO HELP ME OUT ON THIS ISSUE AS IT WAS A VERY UNUSUAL PROBLEM, HEALTH HAZARD (AFTER SOME RESEARCH ON THE WEB, THE WHITE POWDER COULD POSSIBLY BE ALUMINUM OXIDE). IT IS ONE THING WHEN A SYSTEM FAILS; BUT IT IS NOT TO BE TAKEN LIGHTLY IF IT IS EMITTING HAZARDOUS PARTICLES THROUGH THE VENTS! MAZDA USA RESPONSE WAS - NO CAN'T DO - VEHICLE IS OUT OF WARRANTY! I'M LOOKING FORWARD TO HEAR FROM YOUR RESPECTED ORGANIZATION - NHTSA - IF YOU COULD BE OF ASSISTANCE IN THIS MATTER. THE CONTACT NUMBER FOR MAZDA USA CONSUMER EXPERIENCE IS 800-222-5500. I WAS GIVEN A CASE# [XXX] FOR THIS ISSUE. MY REGARDS - HOPE TO HEAR FROM YOU SOON. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNS A 2008 MAZDA CX9. THE CONTACT STATED THAT WHILE DRIVING 25 MPH, THE BRAKES FAILED TO STOP THE VEHICLE. THE CONTACT WAS ABLE TO SAFELY PULL OVER. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS WHERE IT WAS STATED THAT THE BRAKE BOOSTER NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 40,000.

2008 MAZDA CX-9 HAS A MASTER CYLINDER MACHINE PROBLEM. WE REPLACED THESE ITEMS IN AUGUST OF 2011 AND IN LESS THAN 16000 MILES WE HAVE THE EXACT SAME FAILURE. NHTSA ACTION NUMBER PE11026. MAZDA HAS IDENTIFIED A PROBLEM WITH A MANUFACTURING PROCESS DOR THE MASTER CYLINDER PRIMARY PLUNGER THAT COULD RESULT IN INAPPROPRIATE SURFACE FINISH. WE ARE IN THE PROCESS OF REPLACING THESE EXACT SAME PARTS TODAY! THIS IS AN ONGOING SAFETY PROBLEM AND THE MAZDA DEALER TOLD ME THE VEHICLE WAS UNSAFE TO DRIVE AND THE BRAKES COULD FAIL AT ANY TIME. OUR BRAKES NOT ONLY HAD A SOFT FEEL BUT THE DISTANCE TO STOP WAS GREATLY INCREASED. WE HAVE HAD TO REPLACE THE MASTER CYLINDER AND VACUUM POWER ASSIST TWICE IN SIXTEEN THOUSAND MILES AT A COST OF APPROXIMATELY $1300.00. *TR

(SUN ROOF GLASS EXPLODED) AT 400PM WE WERE TRAVELING NORTH ON US65 AT 65 MPH, THE SUN ROOF WAS IN THE TILTED OPEN POSITION, THE NEAREST TRAFFIC TO OUR LOCATION WAS 500 YARDS AHEAD OF US. THE MUSIC WAS PLAYING AND THE FOUR VEHICLE OCCUPANTS WERE RELAXED AND TALKING. SUDDENLY WITH A VERY LOUD SOUND THE SUN ROOF GLASS EXPLODED/SHATTERED COVERING ALL OCCUPANTS IN GLASS SHARDS. THE DRIVER MAINTAINED COMPLETE CONTROL ON THE VEHICLE AND MADE AN IMMEDIATE EMERGENCY STOP. THE PASSENGER FRONT OCCUPANT INJURED HER NECK DURING THE VIOLENT REACTION FROM THE SOUND/EXPLOSION AND COVERING IN GLASS AND WILL NEED TREATMENT. NOTHING STRUCK THE VEHICLE!!! THIS FAILURE WAS CAUSED BY THE SUN ROOF AND NEEDS TO BE ADDRESSED BY MAZDA AND THE GLASS SUPPLIER. THE TYPE OF FAILURE COULD VERY WELL CAUSE A SERIOUS ACCIDENT AND COULD CAUSE LOSS OF LIFE. THE SUN ROOF GLASS SHOULD BE RE-ENFORCED TO PREVENT GLASS FROM SPRAYING ON THE VEHICLES OCCUPANTS. WE HAVE CONTACTED MAZDA NORTH AMERICA AND WERE OFFERED A 250.00 GOOD WILL AMOUNT, MONEY WAS NEVER OUR ISSUE OF CONCERN, THIS IS A VERY SERIOUS SAFETY ISSUE AND THE ROOT CAUSE SHOULD BE FOUND AND CORRECTED BEFORE SOMEONE GETS SERIOUSLY INJURED. THIS TYPE OF FAILURE IS NOTED IN MANY ACCOUNTS ON THE INTERNET AND NEEDS TO ADDRESSED.

I WAS REFERRED TO CONTACT YOU REGARDING UNINTENDED ACCELERATION CASES WITH THE MAZDA CX-9S. I WAS A VICTIM OF THIS ON JANUARY 2, 2013. UPON RESEARCHING, I WAS MADE AWARE THAT SEVERAL OTHER CONSUMERS HAVE POSTED THEIR EXPERIENCE THAT EXACTLY MATCHED WHAT I EXPERIENCED. I NEED TO TAKE LEGAL ACTION AND WARN OTHER INNOCENT DRIVERS BEFORE SOMEONE IS KILLED OR MAIMED. I HAVE BEEN SEEKING LEGAL ACTION BECAUSE MAZDA IS DOING A COMPLETE COVER UP, IDENTICAL TO HOW TOYOTA HANDLED THEIR UNINTENTIONAL ACCELERATION CASES FOR MANY YEARS BEFORE PEOPLE BEGAN DYING. TO DATE, I HAVE BEEN TOLD BY ALL ATTORNEYS I HAVE CONTACTED THAT HAD I BEEN KILLED OR MAIMED, I WOULD HAVE A CASE. I CAN NOT BELIEVE IN THIS COUNTRY THAT WE HAVE TO WAIT UNTIL PEOPLE ARE MAIMED OR KILLED WHEN WE HAVE PLENTY OF EVIDENCE THAT THERE IS A DEADLY PROBLEM. THERE MUST BE SOMETHING WE CAN DO BEFORE INNOCENT PEOPLE HAVE TO DIE. MAZDA TOLD ME (JUST LIKE ALL THE OTHER VICTIMS) THERE WAS ABSOLUTELY NOTHING WRONG WITH MY CAR, THEY COULD NOT REPLICATE THE 60 MPH TO 100+ MPH UNINTENDED ACCELERATION DURING RUSH HOUR AND THAT NO REPAIRS WOULD BE MADE. ELEVEN DAYS LATER, MAZDA CORPORATE CALLED TO TELL ME THAT MY PARTS HAD BEEN ORDERED AND WOULD BE INSTALLED THAT DAY. I SAID "WHAT PARTS??!!!" THEY TOLD ME TO CALL THE DEALER WHO WAS SHOCKED THAT I KNEW ABOUT THE REPAIRS AND TOLD ME THAT YES, THEY WERE REPLACING PARTS BUT THEY HAD NOTHING TO DO WITH THE UNINTENDED ACCELERATION. NOW THAT THE CAR HAS BEEN FIXED, I'M NOT ABLE TO PROVE THAT THERE WAS ANYTHING WRONG WITH IT. HAD THERE BEEN SNOW OR OTHER ROAD CONDITIONS, I WOULD HAVE BEEN IN A MAJOR ACCIDENT. I HAVE LOTS OF BACK UP DOCUMENTATION I CAN PROVIDE. . I PUSHED AS HARD AS I COULD WITH BOTH FEET ON THE BRAKE (KNEES LOCKED), THE EMERGENCY BRAKE ON AND THE CAR IN PARK. WITH ALL OF THOSE ACTIONS COMBINED, MY CAR STILL WOULD NOT STOP. NO DAMAGE-IMPOSSIBLE! *TR

TL* THE CONTACT OWNS A 2008 MAZDA CX9. THE CONTACT STATED THAT WHEN THE BRAKE WAS DEPRESSED, THE BRAKE PEDAL WOULD BECOME STUCK TO THE FLOORBOARD AND CAUSED AN INCREASE IN STOPPING DISTANCE. THE VEHICLE WAS TAKEN TO LOCAL MECHANIC WHOM INSPECTED THE VEHICLE AND LOCATED THE FAILURE AT THE POWER BRAKE BOOSTER MASTER CYLINDER. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 190,000.

BROUGHT INTO THE MAZDA DEALER SCHAUMBURG,IL DUE TO DASHBOARD WARNING LIGHTS CAME ON ; THE TCF OF LIGHT OFF LIGHT ,THE RED BRAKE LIGHT AND THE STABILITY INDICATOR. THE DEALER INDICATED THAT UNAWARE OF ANY PROBLEMS RELATED TO THIS INCIDENT. CLAIMED THEIR THE BRAKE FLUID WAS LOW BUT NO LEAK WITH THE BRAKE FLUID. THE DEALER FILLED UP THE BRAKE FLUID. ( LIGHTS WOULD RANDOMLY COME ON WHEN BREAKING ON HILLS OR INCLINES) I WAS WORKING IN MADISON , WI. 8/20/12-8/24/12-SAME PROBLEM WITH VEHICLE- WITH WARNING LIGHTS. ALTHOUGH, NOW I HAD PROBLEMS WITH THE BRAKE PEDAL AND STOPPING THE VEHICLE IN TRAFFIC. I BROUGHT THE CX9 TO MAZDA , ELMHURST IL. THE DEALER STATED THE CAR HAD THE MASTER CYLINDER AND THE POWER BOOSTER WERE LEAKING BRAKE FLUID AND NEEDED TO BE REPAIRED. THE FAILURE MILES WAS 54,400 MILES. THE REPAIR IS GOING TO BE $950 TO REPAIR. I BELIEVE THAT MAZDA SHOULD PAY FOR THIS REPAIR SINCE MY VEHICLE IS ONE OF 37,000 VEHICLES WITH THE PROBLEM THAT WAS NOT REPAIRED . I DON'T UNDERSTAND WHY THIS ISN'T BEING CHECKED DURING THE SERVICE CHECK UPS AND OR BEING RECALLED BY MAZDA. THIS REPAIR ISN'T A NORMAL WEAR AND TEAR REPAIR AND THE REPAIR SHOULD BE COVERED BY MAZDA. *TR

TL* THE CONTACT OWNS A 2008 MAZDA CX-9. THE CONTACT STATED THAT THE PASSENGER SIDE AIR BAG WARNING LIGHT REMAINED ILLUMINATED WHEN A PASSENGER WAS NOT OCCUPYING THE SEAT. THE CONTACT TOOK THE VEHICLE TO THE DEALER FOR A DIAGNOSTIC. THE DEALER COULD NOT FIND A PROBLEM WITH THE AIR BAG AND COULD NOT IDENTIFY WHY THE PASSENGER SIDE AIR BAG WARNING LIGHT WAS ILLUMINATED. THE CONTACT CALLED THE MANUFACTURER REGARDING THE AIR BAG FAILURE AND THE MANUFACTURER CALLED THE DEALER FOR MORE INFORMATION. THE DEALER STATED THEY COULD NOT DETERMINE THE CAUSE OF THE AIR BAG LIGHT BEING ILLUMINATED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 17,700.