IllustrationWe are having concerning issue with Mazda CX 50, 2026 hybrid. not going into reverse gear or stopping unexpectedly after attempting to shift to reverse. We recently took the vehicle to the Mazda dealership where we bought it.: Luther Mazda in [XXX]. After repeated attempts, they said they had no way to address the problem since…
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We are having concerning issue with Mazda CX 50, 2026 hybrid. not going into reverse gear or stopping unexpectedly after attempting to shift to reverse. We recently took the vehicle to the Mazda dealership where we bought it.: Luther Mazda in [XXX]. After repeated attempts, they said they had no way to address the problem since they couldn’t re-create it. We reiterated that it just happened several times to us, but we cannot re-create it on demand. I sent the dealership the following information from the Internet, that was posted about the 2025 model having the same issue as our new 2026 is having. Factory Transmission Software Mode • Recall Numbers: NHTSA ID 25V487000 (approx.) early production CX-50 Hybrid units were shipped to dealerships with their software accidentally locked in a specialized "factory testing mode". [1 ([XXX])] • Safety Impact: When trapped in this mode, a driver can shift the vehicle directly into Drive or Reverse without depressing the brake pedal, which violates federal safety standards and poses a roll-away or sudden acceleration risk. [ • The Remedy: Dealers must replace the Engine Control Module (ECM), reprogram the Power Control Unit (PCU) and Hybrid Control Unit (HCU), and use a proprietary diagnostic tool to formally deactivate the factory mode at no cost. [1 ([XXX])] We sent our dealer list, but they still say they cannot do anything for now to resolve the situation with our 2026 model. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)