COMPONENT SPOTLIGHT

Mazda CX-5 electrical problems

458 distinct owner reports with an electrical-system component in this snapshot.

Includes the electrical-system component and its detailed subcategories. Related recalls and investigations must also name this component; they are not linked by narrative keyword alone.

14 crash reports10 fire reports10 injury reports

Reports by model year

Recall and investigation columns show each year’s full history. A report naming several years can appear in more than one row.

When problems were reported

Mileage at the reported incident

217 reports with mileage · 241 unknown

NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.

What owners actually said

458 reports
2013 model year · 65,000 miles · Jan 11, 2018
Electrical SystemEngineUnknown Or Other

WHEN TURNING OFF ENG, VIA PRESSING THE ELECTRONIC START/STOP BUTTON. THE RADIO STAYS ON. UNLESS YOU PRESS THE BUTTON TO TURN ON THE ACCESSORIES, THEN PRESSING BRAKE DOWN, THEN MOVING THE AUTOMATIC SHIFT LEVER FROM PARK TO DRIVE, TO PARK AGAIN AND PRESSING THE START/STOP BUTTON AGAIN, THEN THE RADIO WILL TURN OFF. THIS HAS BEEN …

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WHEN TURNING OFF ENG, VIA PRESSING THE ELECTRONIC START/STOP BUTTON. THE RADIO STAYS ON. UNLESS YOU PRESS THE BUTTON TO TURN ON THE ACCESSORIES, THEN PRESSING BRAKE DOWN, THEN MOVING THE AUTOMATIC SHIFT LEVER FROM PARK TO DRIVE, TO PARK AGAIN AND PRESSING THE START/STOP BUTTON AGAIN, THEN THE RADIO WILL TURN OFF. THIS HAS BEEN HAPPENING FOR MANY MONTHS.

NHTSA ODI #11062124

2014 model year · 75,000 miles · Jan 9, 2018
Electrical System

ACCELERATED FROM A TRAFFIC LIGHT AND CHECK ENGINE AND TRACTION CONTROL LIGHT CAME ON AND CAR WOULD NOT ACTUALLY ACCELERATE. LUCKILY I WAS IN FRONT OF MY WORKPLACE, BUT EARLIER DURING THE DRIVE, THE BLUETOOTH CONSOLE POWERED COMPLETELY DOWN AND RESTARTED ITSELF. NOT SURE IF ELECTRICAL OR WHAT. VERY SCARY.

NHTSA ODI #11061351

2016 model year · 15,613 miles · Jan 7, 2018
Electrical SystemUnknown Or Other

THE AUTOMATIC LOCKING DOES NOT ALWAYS WORK. I AGREE WITH COMPLAINTS 1090985 AND 10885776 IN THAT IT SEEMS TO BE FINE 90% OF THE TIME, WHICH LULLS YOU INTO A FALSE SENSE OF SECURITY. NOW, I MAKE SURE THAT HE LIGHTS FLASH AS I WALK AWAY. I HAD TURNED OFF THE CHIRP BECAUSE IT DISTURBS THE PEACE, BUT MAY TURN IT BACK ON, SINCE WA…

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THE AUTOMATIC LOCKING DOES NOT ALWAYS WORK. I AGREE WITH COMPLAINTS 1090985 AND 10885776 IN THAT IT SEEMS TO BE FINE 90% OF THE TIME, WHICH LULLS YOU INTO A FALSE SENSE OF SECURITY. NOW, I MAKE SURE THAT HE LIGHTS FLASH AS I WALK AWAY. I HAD TURNED OFF THE CHIRP BECAUSE IT DISTURBS THE PEACE, BUT MAY TURN IT BACK ON, SINCE WALKING AWAY AND LOOKING BACK ALSO HAS ITS RISKS. I COULD BE WALKING AWAY TOO QUICKLY SOMETIMES OR SOMETHING ELSE IN MY POCKET MAY BE SHIELDING THE KEY FOB, BUT IF OTHERS ARE ALSO EXPERIENCING THIS PROBLEM, MAYBE IT IS NOT A USER ISSUE. PERHAPS THE OWNER'S MANUAL SHOULD MENTION THESE POSSIBILITIES, IF THEY INDEED ARE THE CAUSE OF THE PROBLEM. AN UNLOCKED CAR IS A SERIOUS SECURITY RISK.

NHTSA ODI #11061017

2017 model year · 3,300 miles · Jan 4, 2018
Electrical SystemStructure

TL* THE CONTACT OWNS A 2017 MAZDA CX-5. WHILE DRIVING APPROXIMATELY 5 MPH IN BUMPER-TO-BUMPER TRAFFIC, THE SEAT HEATER BECAME VERY HOT. IN AN ATTEMPT TO TURN DOWN THE SEAT HEATER, WHERE THE SWITCH BUTTON WAS "EXACTLY AN INCH" FROM THE IGNITION SWITCH, THE CONTACT UNINTENTIONALLY HIT THE IGNITION SWITCH BUTTON AND CAUSED THE VEH…

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TL* THE CONTACT OWNS A 2017 MAZDA CX-5. WHILE DRIVING APPROXIMATELY 5 MPH IN BUMPER-TO-BUMPER TRAFFIC, THE SEAT HEATER BECAME VERY HOT. IN AN ATTEMPT TO TURN DOWN THE SEAT HEATER, WHERE THE SWITCH BUTTON WAS "EXACTLY AN INCH" FROM THE IGNITION SWITCH, THE CONTACT UNINTENTIONALLY HIT THE IGNITION SWITCH BUTTON AND CAUSED THE VEHICLE TO SHUT OFF IN THE MIDDLE OF TRAFFIC. THE CHECK ENGINE INDICATOR ILLUMINATED. THE CONTACT WAS UNABLE TO IMMEDIATELY RESTART THE VEHICLE. THE CONTACT CALLED THE CALIFORNIA HIGHWAY PATROL. THE VEHICLE RESTATED 15 MINUTES BEFORE THE HIGHWAY PATROL ARRIVED AT THE SCENE. THE VEHICLE WAS TOWED TO FREMONT MAZDA LOCATED IN THE FREMONT AUTO MALL (39800 BALENTINE DR, NEWARK, CA 94560) WHERE IT WAS DIAGNOSED THAT THE SEAT HEATER SWITCH WAS TOO CLOSE TO THE IGNITION SWITCH. THE TECHNICIAN STATED THAT THERE WAS NOTHING WRONG WITH THE VEHICLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE, BUT DID NOT ASSIST. THE FAILURE MILEAGE WAS APPROXIMATELY 3,300.

NHTSA ODI #11058598

2014 model year · 60,000 miles · Nov 25, 2017
Electrical SystemUnknown Or Other

WHEN I PUT MY CAR IN PARK AND GO TO TURN THE CAR OFF, IT WON'T TURN OFF. I THEN HAVE TO PUT IT IN REVERSE AND FORCEFULLY PUSH FORWARD AND LEFT (SOMETIMES 5+ TIMES) AND THEN EVENTUALLY IT WILL ALLOW ME TO TURN OFF THE CAR. I LOOKED IT UP ON THE INTERNET AND I SAW THAT THERE WERE MANY OTHERS HAVING THE SAME PROBLEM. MY CAR IS O…

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WHEN I PUT MY CAR IN PARK AND GO TO TURN THE CAR OFF, IT WON'T TURN OFF. I THEN HAVE TO PUT IT IN REVERSE AND FORCEFULLY PUSH FORWARD AND LEFT (SOMETIMES 5+ TIMES) AND THEN EVENTUALLY IT WILL ALLOW ME TO TURN OFF THE CAR. I LOOKED IT UP ON THE INTERNET AND I SAW THAT THERE WERE MANY OTHERS HAVING THE SAME PROBLEM. MY CAR IS ONLY 4 YEARS OLD AND THIS HAS BEEN HAPPENING FOR THE PAST YEAR.

NHTSA ODI #11048396

2017 model year · Mileage unknown · Oct 27, 2017
Electrical SystemService Brakes

TL* THE CONTACT OWNS A 2017 MAZDA CX-5. THE CONTACT STATED THAT THE SMART CITY BRAKE SYSTEM FAILED TO FUNCTION PROPERLY WHEN ACTIVATED AND MODIFIED TO A SPECIFIC DISTANCE OR SPEED. THE DEALER (MAZDA OF MESQUITE, 15900 LYNDON B JOHNSON FWY, MESQUITE, TX 75150, (972) 686-6200) WAS NOTIFIED, BUT WAS UNABLE TO REPLICATE AND DIAGNOSE…

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TL* THE CONTACT OWNS A 2017 MAZDA CX-5. THE CONTACT STATED THAT THE SMART CITY BRAKE SYSTEM FAILED TO FUNCTION PROPERLY WHEN ACTIVATED AND MODIFIED TO A SPECIFIC DISTANCE OR SPEED. THE DEALER (MAZDA OF MESQUITE, 15900 LYNDON B JOHNSON FWY, MESQUITE, TX 75150, (972) 686-6200) WAS NOTIFIED, BUT WAS UNABLE TO REPLICATE AND DIAGNOSE THE FAILURE. THE MANUFACTURER PROVIDED A TSB THAT INDICATED THAT, WITHOUT A WARNING INDICATOR OR WARNING CHIME, THE FUNCTION WAS NOT ABLE TO BE REPLICATED AND THE SYSTEM WAS PERFORMING NORMALLY. THE MANUFACTURER DID NOT SEND A TECHNICIAN TO TEST DRIVE THE VEHICLE AND DETERMINE IF THE FUNCTION WAS PROPERLY WORKING. THE FAILURE MILEAGE WAS 0.

NHTSA ODI #11040544

2016 model year · 19,000 miles · Oct 17, 2017
Air BagsElectrical SystemUnknown Or Other

ON 07/28/2017, AIR BAG LIGHT ON INSTRUMENT CLUSTER BEGAN TO FLASH WHILE DRIVING ALSO THE PASSENGER SIDE WAS OCCUPIED. LASTED UNTIL VEHICLE WAS TURNED OFF. MAZDA DEALER FOUND CODE B00A0 FOR PASSENGER OCCUPANT DETECTION SYSTEM. THEY RESET THE CODE AND TESTED AIR BAG SYSTEM, THEY STATED THAT ALL SYSTEMS PASS TEST. ON 10/16/20…

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ON 07/28/2017, AIR BAG LIGHT ON INSTRUMENT CLUSTER BEGAN TO FLASH WHILE DRIVING ALSO THE PASSENGER SIDE WAS OCCUPIED. LASTED UNTIL VEHICLE WAS TURNED OFF. MAZDA DEALER FOUND CODE B00A0 FOR PASSENGER OCCUPANT DETECTION SYSTEM. THEY RESET THE CODE AND TESTED AIR BAG SYSTEM, THEY STATED THAT ALL SYSTEMS PASS TEST. ON 10/16/2017, AIR BAG LIGHT ON INSTRUMENT CLUSTER BEGAN TO FLASH AND THE WARNING BEEPING START UP WHILE DRIVING ALSO THE PASSENGER SIDE WAS NOT OCCUPIED. I CONSIDERED THIS IS A SERIOUS SAFETY ISSUE AND NEED TO BE REPORTED. I RECORDED VIDEOS.

NHTSA ODI #11033965

2014 model year · Mileage unknown · Sep 15, 2017
Electrical SystemEngine

VEHICLE LOST POWER AND WOULD NOT ACCELERATE, CHECK ENGINE, TMPS AND TRACTION CONTROL LIGHTS ILLUMINATED ON THE DASH. LUCKILY DIDN'T HAPPEN ON A HIGHWAY. IGNITION COIL AND SPAR PLUG WERE REPLACED. CAR MILEAGE 48000, SPARK PLUGS SHOULD LAST TO 75000 MILES ACCORDING TO MANUFACTURER.

NHTSA ODI #11023706

2014 model year · 73,000 miles · Sep 15, 2017
Electrical SystemExterior LightingSteering

WHEN I START THE CAR ALL THE DASH LIGHTS ILLUMINATED AND STAYED ON AS I DROVE THE CAR. WHEN I TURNED ON THE RIGHT TURN SIGNAL ALL THE WARNING LIGHTS FLASHED RAPIDLY THE NAVIGATION, ELECTRICAL SYSTEM SHUT DOWN AND THE CAR STARTED TO DIE. THE SERVICE ENGINE LIGHT STAYS LIT THE WARNING ABOUT A POWER STEERING FAILURE, BRAKE FAILU…

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WHEN I START THE CAR ALL THE DASH LIGHTS ILLUMINATED AND STAYED ON AS I DROVE THE CAR. WHEN I TURNED ON THE RIGHT TURN SIGNAL ALL THE WARNING LIGHTS FLASHED RAPIDLY THE NAVIGATION, ELECTRICAL SYSTEM SHUT DOWN AND THE CAR STARTED TO DIE. THE SERVICE ENGINE LIGHT STAYS LIT THE WARNING ABOUT A POWER STEERING FAILURE, BRAKE FAILURE AND KEYLESS ENTRY PROBLEM, ABS, SPEED MONITORING TIRE PRESSURE ALL COMES UP IN THE WARNING AREA. THE POWER STEERING DOES FAIL MAKING IT HARD TO TURN. IN DOING RESEARCH ON THE ISSUE IT COMES FROM A FAULTY GROUND CABLE ISSUE ON THE RIGHT SIDE OF THE CAR. I HAVE HAD THIS OCCUR 3 DIFFERENT TIMES NOW ON THIS CAR.

NHTSA ODI #11023630

2016 model year · 9,890 miles · Aug 10, 2017
Electrical System

INFOTAINMENT SYSTEM REBOOTS NUMEROUS TIMES AFTER ENGINE IS STARTED AND CONTINUES WHILE THE VEHICLE IS IN GEAR. DURING REBOOT CYCLE, RADIO, NAVIGATION, AND OTHER FUNCTIONS OF THE INFOTAINMENT SYSTEM ARE UNAVAILABLE. SYSTEM MAY REBOOT ANYWHERE BETWEEN 1 AND 10 TIMES BEFORE THE SYSTEM STABILIZES. THIS HAS BEEN AN ON-GOING, DAILY…

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INFOTAINMENT SYSTEM REBOOTS NUMEROUS TIMES AFTER ENGINE IS STARTED AND CONTINUES WHILE THE VEHICLE IS IN GEAR. DURING REBOOT CYCLE, RADIO, NAVIGATION, AND OTHER FUNCTIONS OF THE INFOTAINMENT SYSTEM ARE UNAVAILABLE. SYSTEM MAY REBOOT ANYWHERE BETWEEN 1 AND 10 TIMES BEFORE THE SYSTEM STABILIZES. THIS HAS BEEN AN ON-GOING, DAILY OCCURRENCE, CAN OCCUR MULTIPLE TIMES IN A DAY, AND BEGAN 2 MONTHS AFTER VEHICLE DELIVERY.

NHTSA ODI #11014207

Related Official recalls

1

17V744000 · Electrical System:wiring; Trailer Hitches

Nov 21, 2017

Mazda North American Operations (Mazda) is recalling certain 2017 CX-5 vehicles equipped with an accessory trailer hitch wiring harness. This harness may be routed such that there is insufficient clearance between the harness and the exhaust muffler, allowing the wiring harness to contact the muffler.

Consequence & remedy

Consequence: Contact with the muffler may damage the trailer wiring harness, potentially resulting in the trailer lighting being inoperative, thereby increasing the risk of a crash.

Remedy: Mazda will notify owners, and dealers will reroute the trailer hitch harness away from the muffler, replacing the harness if it is damaged, free of charge. The recall is expected to begin January 20, 2018. Owners may contact Mazda customer service at 1-800-222-5500. Mazda's number for this recall is 1617K.

Additional source detail variants (2)

Trailer Hitches

Mazda North American Operations (Mazda) is recalling certain 2017 CX-5 vehicles equipped with an accessory trailer hitch wiring harness. This harness may be routed such that there is insufficient clearance between the harness and the exhaust muffler, allowing the wiring harness to contact the muffler.

Consequence: Contact with the muffler may damage the trailer wiring harness, potentially resulting in the trailer lighting being inoperative, thereby increasing the risk of a crash.

Remedy: Mazda will notify owners, and dealers will reroute the trailer hitch harness away from the muffler, replacing the harness if it is damaged, free of charge. The recall is expected to begin January 20, 2018. Owners may contact Mazda customer service at 1-800-222-5500. Mazda's number for this recall is 1617K.

Electrical System:wiring

Mazda North American Operations (Mazda) is recalling certain 2017 CX-5 vehicles equipped with an accessory trailer hitch wiring harness. This harness may be routed such that there is insufficient clearance between the harness and the exhaust muffler, allowing the wiring harness to contact the muffler.

Consequence: Contact with the muffler may damage the trailer wiring harness, potentially resulting in the trailer lighting being inoperative, thereby increasing the risk of a crash.

Remedy: Mazda will notify owners, and dealers will reroute the trailer hitch harness away from the muffler, replacing the harness if it is damaged, free of charge. The recall is expected to begin January 20, 2018. Owners may contact Mazda customer service at 1-800-222-5500. Mazda's number for this recall is 1617K.

Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗

Related NHTSA investigations

0

No component-matched exact-year investigations in this snapshot.