Mazda CX-5 electrical problems

Sporatically and randomly, the user instrument panel will make changes and adjustments automatically. For instance, it will switch to nativgation at full volume and state that "the navigation will be at this volume" (at max volume) when previously muted. It's alarming. It will also randomly call the last person dialed over the car speakers. It switches settings on its own and beeps during that process for each change, which when it's not driver initiated, catches the driver by surprise. An employee confirmed that "ghosting" is an issue that they are seeing quite a bit. On a new vehicle, this is an unfortunate extra $200.00 out of pocket as warranty deductible that seems more of a recallable factory defect.

This particular Mazda model has a ghost touch issue with the infotainment system. It will start selecting buttons on its own, which includes changing stations, randomly calling people, hanging up on people, dimming back up camera, changing different settings within the infotainment system. This is a major safety hazard as I have almost gotten in several accidents from this distraction. This has happened so many times that I cannot pinpoint one specific date. Mazda is aware of this because there is a service alert currently for this issue.

Many incidents have occurred with this vehicle. First occurrence happened 11/25/21. Attempting to pass another vehicle and the car began slowing down and various warnings came on. Pulled off to the side of the road, turned off the vehicle and restarted without any further incident. This same thing happened 2 times in 12/2021 both time attempting to pass another vehicle. 2nd time in December the check engine light came on. Scheduled to be seen by a mechanic with the earliest appointment on 12/31/21. Mechanic recommended taking to a licensed Mazda mechanic. Appointment was on 01/07/22. They looked at the car and fixed the issue. Can't remember the issue at that time. By 05/2022, check engine light came back on and car would start slowing down and shutting off when attempting to pass another vehicle. If RPMs would go to high, car would do this. Check engine light came back on. Took to Mazda mechanic on 06/17/22. After several troubleshooting fixes, it was determined I needed a new engine as there were parts broken missing or broken. Did not have my car for 13 weeks. Most recently, on 08/13/23, car shut off in a drive through. Towed to mechanic and needed a new camshaft. Picked up my car on 08/21/23 and within 45 minutes, car shut off while driving up a hill. Towed back to mechanic. This time there are electical issues and an ill fiitting pin. Have to take it to a licensed Mazda mechanic. Having to tow it due to how unsafe it is to drive. Reached out to Mazda with my concerns over saftey and waiting to hear back. Very concerned that this will never be resolved and that this is a very unsafe vehicle to drive.

What component or system failed or malfunctioned, and is it available for inspection upon request? - The infotainment system goes into a reboot loop and never starts. At times the backup camera will turn off when backing up. At other times the backup camera will not turn off and will be on while driving forward. How was your safety or the safety of others put at risk? When the backup camera turns off while utilizing it there is the possibility for an incident. Has the problem been reproduced or confirmed by a dealer or independent service center? - Yes, the dealer confirmed the reboot loop. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? - Only the dealer. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? - No, they appears a few years ago. I believe the main CPU got corrupted by an HD radio channel.

We have had numerous times that the vehicle ignition system will not turn off after pushing the stop button. The motor will stop but the ignition and radio system stay on. The car must be restarted(sometimes numerous times) and shut down before the ignition system shuts down. I have seen many other owner's complaints about this same problem on (carcomplaints .com).

The contact owns a 2014 Mazda CX-5. The contact stated that when he turned off the vehicle, the radio remained operational. The contact disconnected and reconnected the battery. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 191,493.

There is an electrical issue with the infotainment system. It changes settings/programmed setup on its own. It is a known issue that mazda owners call “ghost touch”. This is becoming a safety concern for me as it has toggled for the smart city brake support and blind spot monitoring to toggle to off randomly. Although it is not relied on by myself, it can cause an accident or death if does not engage. Additionally, it has changed my display (driver gages) to the lowest setting which is extremely difficult to see at night. As well as the head unit (infotainment system). When this happened, I could not safely read the speed I was going nor reset the display brightness. Mazda needs to take responsibility of this as all system settings are located in the infotainment system. It has apparently also been a known issue for Mazda dated back to 2013 from researching online. Thank you.