WHEN REVERSING OUT OF DRIVEWAY, GOING FROM REVERSE TO DRIVE, THE CAR AGGRESSIVELY GOES FORWARD. A JERKING FORWARD MOTION THAT CAUSES THE TIRES MAKE A BRIEF SKID SOUND. THIS HAS HAPPENED MULTIPLE TIMES.
2016 Mazda CX-5
Owner reports · Recalls · Investigations
More warning signs than most CX-5 years
Owner complaints for the 2016 Mazda CX-5 are substantially higher than the model-year median of 133.
About this comparison →How this year compares
Owner complaints by model year
Compare all CX-5 years →Counts vary with age, sales and reporting. They are not failure rates.
What owners reported most
All reported categories
Tap a category to read its complaints. One report may name several components.
When problems were reported
Mileage at the reported incident
335 reports with mileage · 175 unknown
NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.
What to inspect
Issues worth paying extra attention to based on owner reports.
- Exterior Lighting. Review the 161 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
- Electrical System. Review the 71 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
- Service Brakes. Review the 66 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
NHTSA owner reports · September 18, 2026 snapshot.
What owners actually said
510 reportsTHE SAME STORY HAPPENED ON MY 2016 CX-5. I PURCHASED MY CAR ON JULY 8TH 2015. I ONLY HAD 2000 MILES ON MY VEHICLE WHEN THIS HAPPENED. WHEN AT A STOP LIGHT AND I STEP ON THE GAS TO GO, THE CAR DOES NOT MOVE AND JUST REVS VERY LOUDLY. AFTER A FEW SECONDS, THE CAR ACCELERATES AND THE CAR JERKS PRETTY VIOLENTLY. THIS WAS VERY CONSIS…
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THE SAME STORY HAPPENED ON MY 2016 CX-5. I PURCHASED MY CAR ON JULY 8TH 2015. I ONLY HAD 2000 MILES ON MY VEHICLE WHEN THIS HAPPENED. WHEN AT A STOP LIGHT AND I STEP ON THE GAS TO GO, THE CAR DOES NOT MOVE AND JUST REVS VERY LOUDLY. AFTER A FEW SECONDS, THE CAR ACCELERATES AND THE CAR JERKS PRETTY VIOLENTLY. THIS WAS VERY CONSISTENT ON MY WAY HOME FROM WORK. WHEN I WAS DRIVING UP AN INCLINE, THE CAR'S TIMING SEEMED TO BE OFF AS IT NEEDED TO DOWNSHIFT BUT COULDN'T WHEN IT SHOULD HAVE. I MADE IT HOME AND HAD TO HAVE MY CAR TOWED TO THE MAZDA DEALERSHIP IN IRVINE, CA. THE DEALERSHIP JUST TOLD ME THAT THE CAR NEEDS A BRAND NEW TRANSMISSION. THEY DO NOT WHAT IS THE REASON. AND THEY COULD NOT TELL IS THE REPAIR TOTALLY FIX THE PROBLEM. THEY JUST DID WHATEVER MAZDA TOLD THEM TO DO. AFTER THREE WEEKS, FINALLY I GOT MY CX-5 REPAID. IT WAS A REALLY BAD EXPERIENCE. I DON'T FEEL SAFE TO DRIVE WITH MAZDA ANYMORE. THERE ARE MORE AND MORE SAME CASES ABOUT CX-5 POWER TRAIN.FURTHER INVESTIGATIONS ARE STRONGLY NEEDED.
I WAS DRIVING ABOUT 35 MPH ALONG A MOUNTAIN ROAD I DRIVE ON TO COMMUTE TO WORK, SUDDENLY I HAD NO FORWARD POWER, IT WAS LIKE THE CAR WAS IN NEUTRAL BUT IT WAS IN DRIVE. THE CITY BRAKE SYSTEM MALFUNCTION LIGHT CAME ON ALSO. I WAS LUCKY IN THAT I WAS ABLE TO SAFELY PULL OFF THE ROAD. I TURNED THE CAR OFF AND THEN ON AGAIN BUT S…
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I WAS DRIVING ABOUT 35 MPH ALONG A MOUNTAIN ROAD I DRIVE ON TO COMMUTE TO WORK, SUDDENLY I HAD NO FORWARD POWER, IT WAS LIKE THE CAR WAS IN NEUTRAL BUT IT WAS IN DRIVE. THE CITY BRAKE SYSTEM MALFUNCTION LIGHT CAME ON ALSO. I WAS LUCKY IN THAT I WAS ABLE TO SAFELY PULL OFF THE ROAD. I TURNED THE CAR OFF AND THEN ON AGAIN BUT STILL HAD NO FORWARD MOTION HOWEVER THE CAR WOULD OPERATE IN REVERSE. I DID SOME ON LINE RESEARCH WHILE WAITING FOR THE TOW TRUCK AND DISCOVERED THAT MY VEHICLE WAS NOT THE ONLY ONE THAT THIS HAD HAPPENED TO. THE CAR ONLY HAD 17,000.00 MILES ON IT. THE DEALERSHIP REPLACED THE ENTIRE TRANSMISSION BUT COULD NOT OFFER ME ANY EXPLANATION AS TO WHAT EXACTLY WENT WRONG WITH IT. THEY SAID THEY SENT THE ENTIRE TRANSMISSION BACK TO MAZDA. THEY ALSO MENTIONED THAT MINE WAS NOT THE FIRST TRANSMISSION THEY HAD REPLACED. I AM LUCKY THAT THIS HAPPENED IN AN AREA WHERE I COULD SAFELY PULL OFF THE ROAD. AS I STATED THERE WAS NO ADVANCE WARNING OF THIS IT JUST HAPPENED. IN FACT I HAD JUST HAD THE VEHICLE AT THE DEALERSHIP THE WEEK BEFORE FOR THE 15,000.00 MILE SERVICE. I WOULD LIKE TO KNOW WHAT IS GOING ON WITH THESE TRANSMISSIONS AND CERTAINLY DON'T FEEL CONFIDENT DRIVING AROUND IN MY CAR ANY LONGER ESPECIALLY SINCE THE DEALERSHIP COULD NOT ASSURE ME THAT THE PROBLEM HAD BEEN FIXED.
WHILE DRIVING TO WORK ON A CLEAR DAY WITHOUT ANY INFLUENCE FROM AN OUTSIDE SOURCE, IE: ROCK/DEBRIS, A CRACK FORMED ON PASSENGER SIDE OF MY FRONT WINDSHIELD. IT ORIGINATED FROM THE VERY BOTTOM/BASE OF WINDSHIELD AND IS CURRENTLY ABOUT 20" LONG - ALMOST TO EXACT MIDDLE OF WINDOW. THE CAR HAS LESS THAN 3000 MILES ON IT. IT IS A 201…
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WHILE DRIVING TO WORK ON A CLEAR DAY WITHOUT ANY INFLUENCE FROM AN OUTSIDE SOURCE, IE: ROCK/DEBRIS, A CRACK FORMED ON PASSENGER SIDE OF MY FRONT WINDSHIELD. IT ORIGINATED FROM THE VERY BOTTOM/BASE OF WINDSHIELD AND IS CURRENTLY ABOUT 20" LONG - ALMOST TO EXACT MIDDLE OF WINDOW. THE CAR HAS LESS THAN 3000 MILES ON IT. IT IS A 2016.5 YEAR. I TOOK DELIVERY OF CAR ON FEB. 13.
CAR BECAME STUCK IN A SINGLE GEAR AND WOULD NOT REV HIGHER THAN 2000 RPM AND WOULD NOT SHIFT GEARS. WOULD NOT ENGAGE FOR A FEW SECONDS, THEN WOULD LURCH FORWARD.
NTSB: 2016 MAZDA CX-5. CONSUMER STATED THE CHROME TRIM ON THE VENTILATION OUTLET CAUSES A REFLECTION IN EXTREME WEATHER WHICH BLOCKS THE VIEW IN THE DRIVER SIDE MIRROR. *SS
BOUGHT NEW CAR; DRIVEN LESS THAN 400 MILES; THUDDING NOISE NOTICED PRETTY MUCH FROM DAY 1. GOT LOUDER. TOOK IT IN. THE RIGHT REAR HUB, AND BEARING ASSEMBLY WERE FAULTY AND HAD ALSO DAMAGED INNER DISC. THE DEALER FIXED IT BUT ASSURANCE OF "FAULTY PART, DOESN'T HAPPEN WITH MAZDA" NOW DOES NOT RING TRUE. THIS COULD HAVE BEEN A SAFE…
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BOUGHT NEW CAR; DRIVEN LESS THAN 400 MILES; THUDDING NOISE NOTICED PRETTY MUCH FROM DAY 1. GOT LOUDER. TOOK IT IN. THE RIGHT REAR HUB, AND BEARING ASSEMBLY WERE FAULTY AND HAD ALSO DAMAGED INNER DISC. THE DEALER FIXED IT BUT ASSURANCE OF "FAULTY PART, DOESN'T HAPPEN WITH MAZDA" NOW DOES NOT RING TRUE. THIS COULD HAVE BEEN A SAFETY ISSUE FOR ME HAD I BEEN DRIVING LONG DISTANCE, FOR WHICH THIS CAR WAS PURCHASED.
PUT CAR INTO REVERSE AND ALL WAS FINE. WHEN I TRIED TO PUT IT INTO DRIVE IT WOULDN'T ENGAGE IN DRIVE. AFTER A WHILE IT ENGAGED WITH A HARD CLUNK. WHEN I DROVE IT AND WOULD TRY TO ACCELERATE IT WAS THE SAME THING. AS IF THE CAR WAS NOT SHIFTING. THIS HAPPENED ON BOTH NEIGHBORHOOD STREETS AND ON THE HIGHWAY.
PURCHASED A BRAND NEW CX-5 GRAND TOURING ON FEB 14, 2016. AFTER ONLY 1,300 MILES AND ABOUT 3 WEEKS, MY BRAND NEW VEHICLE DECIDED TO NEARLY COME TO A COMPLETE STOP ON ITS OWN AFTER MAKING A RIGHT TURN. IT WAS AS IF I HAD SHIFTED THE CAR INTO PARK WHILE DRIVING. ABRUPT STOP. HEARD A COUPLE BEEPS, SAW A WARNING LIGHT COME ON. DRIVE…
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PURCHASED A BRAND NEW CX-5 GRAND TOURING ON FEB 14, 2016. AFTER ONLY 1,300 MILES AND ABOUT 3 WEEKS, MY BRAND NEW VEHICLE DECIDED TO NEARLY COME TO A COMPLETE STOP ON ITS OWN AFTER MAKING A RIGHT TURN. IT WAS AS IF I HAD SHIFTED THE CAR INTO PARK WHILE DRIVING. ABRUPT STOP. HEARD A COUPLE BEEPS, SAW A WARNING LIGHT COME ON. DRIVER BEHIND ME NEARLY REAR ENDED ME. PULLED OVER, TURNED ON FLASHERS, GOT MY WHITS ABOUT ME. BEEPING GONE. NO WARNING LIGHTS ON. LOOK AROUND, FOOT OFF BREAK, MERGE BACK ONTO ROAD. CALL THEIR SERVICE DEPARTMENT AND MAKE AN APPOINTMENT FOR NEXT DAY. DROP OFF CAR, TELL THEM WHAT HAPPENED, ASK FOR LOANER WHILE THEY ARE LOOKING AT IT. NOPE, NO LOANERS BUT CAN ARRANGE RENTAL FOR $35/DAY. TELL ME THEY CAN DEFINITELY FIND OUT WHAT HAPPENED BECAUSE IF WARNING LIGHT CAME ON IT WILL STORE THE EVENT IN THE ONBOARD COMPUTER. BORROW WIFE'S CAR CAUSE NOT WILLING TO PAY FOR RENTAL. SPEAK WITH THEM NEAR END IF DAY. WE COULDN'T FIND ANYTHING WRONG. NO STORED EVENT IN ONBOARD COMPUTER. TELL ME IF YOU CANT DUPLICATE THE PROBLEM FOR US NOTHING WE CAN DO. OH WELL. TAKE CAR HOME. DRIVES FINE FOR 2 MORE WEEKS. ITS NOW MARCH 18, CAR OWNED ABOUT 6-WEEKS, WITH APPROX 1,600 MILES. DAMNED IF IT DOESN'T DO EXACT SAME THING AGAIN 3:30PM ON FRIDAY. AMAZED DRIVER BEHIND ME DOESN'T REAR END ME. THIS TIME NO BEEPS OR WARNING LIGHT. MAJOR SAFETY ISSUE
PURCHASED NEW 2016 MADACX5 IN APRIL 2015. WIFE WAS PULLING INTO THE GARAGE AND WAS ABOUT STOPPED WHEN IT LUNGED FORWARD STRIKING THE BACK WALL OF THE GARAGE. CAR WAS MOVING AT LESS THAN A MILE PER HOUR WITH HER FOOT ON THE BRAKE.DAMAGE DONE TO VEHICLE AND GARAGE. TOOK IT TO THE DEALER, WHO KEPT THE VEHICLE AND DROVE AND MONITORE…
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PURCHASED NEW 2016 MADACX5 IN APRIL 2015. WIFE WAS PULLING INTO THE GARAGE AND WAS ABOUT STOPPED WHEN IT LUNGED FORWARD STRIKING THE BACK WALL OF THE GARAGE. CAR WAS MOVING AT LESS THAN A MILE PER HOUR WITH HER FOOT ON THE BRAKE.DAMAGE DONE TO VEHICLE AND GARAGE. TOOK IT TO THE DEALER, WHO KEPT THE VEHICLE AND DROVE AND MONITORED IT FOR A WEEK. THEY FOUND NO PROBLEM. MAZDA TOLD ME TO RETURN MY LOANER AND PICK UP MY VEHICLE. I TOLD THEM IT WAS UNSAFE. THEY WILL GIVE ME A DEAL ON A NEW VEHICLE. I WAS OUTSIDE WHEN MY WIFE ENTERED THE GARAGE AND WITNESSED THE INCIDENT.
Official recalls
420V063000 · Exterior Lighting:headlights
Feb 6, 2020
Mazda North American Operations (Mazda) is recalling certain 2016 CX-5 vehicles. The LED Daytime Running Lights (DRL) may fail while driving.
Consequence & remedy
Consequence: If the DRL fails, the vehicle's visibility may be reduced to other drivers on the road, increasing the risk of a crash.
Remedy: Mazda will notify owners, and dealers will inspect the headlights, and replace the sealing gasket or headlight assemblies, as necessary, free of charge. The recall began March 20, 2020. Owners may contact Mazda customer service at 1-800-222-5500 Option 4. Mazda's number for this recall is 4320A.
16V644000 · Structure:body:hatchback/liftgate
Sep 6, 2016
Mazda North American Operations (Mazda) is recalling certain model year 2010-2013 Mazda3 and Mazdaspeed3 vehicles manufactured November 18, 2008, to June 8, 2013, 2012-2015 Mazda5 vehicles manufactured October 26, 2010, to June 22, 2015, 2016 CX-3 vehicles manufactured June 1, 2015, to December 26, 2015, and 2013-2016 CX-5 vehicles manufactured December 15, 2011, to December 26, 2015. On the affected vehicles, the lift gate support struts may corrode, possibly causing the struts to break and/or the lift gate to drop unexpectedly.
Consequence & remedy
Consequence: If the lift gate falls unexpectedly, it may hit the user, increasing their risk of injury.
Remedy: Mazda dealers will replace the both lift gate supports, free of charge, however parts are not currently available. The recall began April 2017. Owners may contact Mazda customer service at 1-800-222-5500. Mazda's number for this recall is 9916H.
16V203000 · Steering
Apr 11, 2016
Mazda North American Operations (Mazda) is recalling certain model year 2016 CX-3 vehicles manufactured June 1, 2015, to December 2, 2015, 2013-2014 Mazda2 vehicles manufactured July 3, 2013, to August 8, 2014, 2014-2016 CX-5 vehicles manufactured January 19, 2013, to December 2, 2015, and 2013-2015 CX-9 vehicles manufactured December 6, 2012, to July 31, 2015. The lower mounting nuts and bolts that attach the front strut assembly to the steering knuckle may loosen, allowing the steering knuckle to separate.
Consequence & remedy
Consequence: If the steering knuckle separates from the strut assembly, it can cause a loss of steering control, increasing the risk of a crash.
Remedy: Mazda will notify owners, and dealers will inspect the lower mounting nuts and bolts that secure the front strut assembly to the steering knuckle. If the bolts are loose, they will be replaced and then correctly tightened, free of charge. The recall is expected to begin May 20, 2016. Owners may contact Mazda customer service at 1-800-222-5500. Mazda's number for this recall is 9316D.
16V064000 · Fuel System, Gasoline:storage:tank Assembly:filler Pipe And Cap
Feb 3, 2016
Mazda North American Operations (Mazda) is recalling certain model year 2014-2016 Mazda CX-5 vehicles manufactured June 27, 2013, to February 2, 2016. The affected vehicles have a fuel filler pipe that may rupture in the event of a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 301, "Fuel System Integrity."
Consequence & remedy
Consequence: A rupture of the fuel filler pipe may result in a fuel leak, increasing the risk of a fire.
Remedy: Mazda will notify owners, and dealers will alter the attachment between the fuel filler pipe and the left rear side of the bracket of the fuel filler pipe, free of charge. The recall began on February 25, 2016. Owners may contact Mazda customer service at 1-800-222-5500, option 6. Mazda's number for this recall is 9216B.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
0No exact-year investigations in this snapshot.
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