2016 Mazda CX-5

MY COMPLAINT IS IDENTICAL TO COMPLAINT # 10913740. I SPECIAL ORDERED MY CX-5 & PICKED IT UP FEB 2017.DOES NOT SHIFT PROPERLY, REVS UP TO 6000 BEFORE ENGAGING, CAN'T ACCELERATE WHEN I NEED TO (LIKE MERGING ON FREEWAY OR CHANGING LANES). PLEASE SEE COMPLAINT # 10913740 BECAUSE HE DESCRIBES IT BETTER THAN I, A NON "CAR PERSON" CAN. I'VE PUT MY MY GAS FOOT TO THE FLOOR TRYING TO GAIN SOME SPEED SO I WOULDN'T GET REAR ENDED AND IT TAKES, LITERALLY, ABOUT 10 SECONDS TO RESPOND AT ALL. THE DEALER CLAIMS IT IS SHIFTING AS DESIGNED & SAYS THEY CAN'T RECREATE THE PROBLEM. CAR WAS THERE @3600 MILES & THEY TOLD ME THE TECH COULDN'T FIND ANYTHING WRONG WITH THE CAR BUT DID I WANT A DRIVE WITH HIM. I DID ONE, & HE TRIED TO TELL ME THAT REVVING TO 5000 WHEN ON A SMALL INCLINE WAS NORMAL. THIS IS A LIE. I BROUGHT THE CAR BACK AGAIN- IT WAS IN FOR 7 DAYS. 2ND TIME MANUFACTURER INVOLVED, & SUPPOSEDLY ITS ENGINEERS WOULD WORK ON IT. BUT ALL THEY DID IS RUN DIAGNOSTICS (DOESN'T ANYBODY ACTUALLY LOOK AT THE ACTUAL CAR ANYMORE - COMPUTERS DO MALFUNCTION) AND WHAT THEY CAME UP WITH IS THAT I WAS ENGAGING THE GAS AND THE BRAKE AT THE SAME TIME, CAUSING THE CAR NOT TO SHIFT. FIRST OF ALL, MY TINY FOOT COULDN'T BE ON BOTH PEDALS IF I TRIED; SECOND, MY LEFT FOOT IS A CLUTCH FOOT. I AM SO USED TO USING IT ON A CLUTCH ONLY THAT IT DANGLES WHERE A CLUTCH WOULD BE IF I HADN'T BOUGHT THIS STUPID AUTOMATIC 2016 CX-5. SO NOW MAZDA IS SAYING THAT THEIR ENGINEERS & DEALER TECHNICIANS ARE INFALLIBLE AND THEY WILL DO NOTHING FOR ME. MEANWHILE, I AM STUCK WITH THIS POS I BOUGHT FOR $27,000 CASH WHICH IS NOT ONLY DANGEROUS BUT EXTREMELY UN-FUN TO DRIVE DUE TO THE JERKING, REVVING, ETC., WHICH ARE VERY UNNERVING, AND WITH 5000 MILES ON CAR, I SHOULD WANT TO DRIVE IT. INSTEAD I AM DRIVING MY NEARLY 12 YEAR OLD VW SO THAT I CAN GET PLACES SAFELY AND WITHOUT THE JARRING PROBLEM OF THE MAZDA.

INFOTAINMENT SYSTEM REBOOTS NUMEROUS TIMES AFTER ENGINE IS STARTED AND CONTINUES WHILE THE VEHICLE IS IN GEAR. DURING REBOOT CYCLE, RADIO, NAVIGATION, AND OTHER FUNCTIONS OF THE INFOTAINMENT SYSTEM ARE UNAVAILABLE. SYSTEM MAY REBOOT ANYWHERE BETWEEN 1 AND 10 TIMES BEFORE THE SYSTEM STABILIZES. THIS HAS BEEN AN ON-GOING, DAILY OCCURRENCE, CAN OCCUR MULTIPLE TIMES IN A DAY, AND BEGAN 2 MONTHS AFTER VEHICLE DELIVERY.

WHILE DRIVING ON A SLOPE WITH BIT OF CURVE ON A HIGHWAY WHEN I APPLIED A MILD BRAKE TO REDUCE THE SPEED, THE CAR ABRUPTLY MOVED STRAIGHT LEFT AND GOES OFF ROAD. THE BRAKE AND STEERING DIDN'T RESPOND IMMEDIATELY FOR FEW SECONDS AND THE CAR KEEP GOING DOWN OFF ROAD ON A VERY ROUGH TERRAIN. LUCKILY IT STOPPED FEW METERS BEFORE A SHARP FALL.

I PURCHASED A 2016 NEW MAZDA CX-5 IN OCTOBER 2016. MY CAR WAS ONLY 5 MONTHS OLD WITH 5411 MILEAGE ON IT WHEN I EXPERIENCED THIS PROBLEM. I WAS PULLING UP MY DRIVEWAY WHEN I GOT IN FRONT OF MY GARAGE DOORS OF MY HOME, WITH MY FOOT ON THE BRAKE ABOUT READY TO PUT THE CAR IN PARK , THE ENGINE BEGAN TO REV UP TO A HIGH RATE OF SPEED AND ACCELERATED INTO MY HOUSE. THE HOUSE STOPPED THE CAR FROM GOING ANY FURTHER. MY HUSBAND WAS IN THE PASSENGER SEAT AND EXPERIENCED THIS AS WELL. I WAS PRESSING DOWN ON THE BRAKE, BUT NOTHING STOPPED IT. I WAS CLOSE DISTANCE TO THE HOUSE AND IT HAPPENED SO FAST. I BACKED OFF MY HOUSE. I HAD TO GET MY GARAGE DOORS REPLACED AND THE CAR FIXED. I DID NOT DRIVE THE CAR AGAIN. ONCE THE BODY SHOP FIXED THE CAR (DAMAGE $2300.00 DOLLARS), I HAD THE VEHICLE TOWED TO THE MAZDA DEALERSHIP WHERE I PURCHASED THE CAR TO INVESTIGATE THE PROBLEM. THEY DROVE IT FOR A FEW WEEKS WITH A BLACK BOX, BUT NEVER DETERMINED THE PROBLEM OR IT HAPPENING AGAIN. MAZDA CORPORATION WAS INVOLVED WITH THIS INVESTIGATION. I HAD FILED THE PROBLEM WITH THEM IMMEDIATELY AFTER THE ACCIDENT HAD OCCURRED. I REFUSED TO DRIVE THE CAR AGAIN. THE DEALERSHIP (MAZDA IN MANCHESTER, NH) WORKED A DEAL WITH ME TO BUY THE CAR BACK AND GET ME INTO A NEW 2016 MAZDA CX-5. I HOPE I DON'T EXPERIENCE THIS WITH MY NEW CX-5. I REALLY LIKE THE CAR, BUT I HAVE TO SAY THAT WAS AN EXPERIENCE THAT NO ONE WOULD EVER WANT TO EXPERIENCE. I AM JUST GRATEFUL THAT I WASN'T ON A STREET AND IT HAPPENED TO MY OWN PROPERTY. IT COST QUITE A BIT IN DEDUCTIBLES ON HOUSE AND CAR AND I AM SURE MY RATES WILL GO UP ON INSURANCE ON BOTH. UNFORTUNATELY MAZDA COULD NOT PROVE THERE WAS SOMETHING WRONG WITH THE CAR, SO MY INSURANCE COMPANY COULD NOT GO AFTER THEM FOR THE DAMAGES. AS I SAID BEFORE I AM GRATEFUL MY HUSBAND AND I ARE OK AND NO ONE GOT HURT. ALSO, I FOUND 4-6 OTHERS REPORTING THIS SAME COMPLAINT ON THE CX-5.

THE 'START/STOP' BUTTON TO TURN OFF THE VEHICLE, CAN BE DONE IN ANY GEAR. WHEN DONE IN "PARK" THE VEHICLE LOCKS UP THE WHEELS AND THE VEHICLE DOES NOT ROLL. WHEN STOPPED IN OTHER GREARS' THE VEHICLE WILL ROLL OUT OF MY DRIVEWAY. VEHICLE SHOULD BE CORRECTED SO THE TRANSMISSION WILL LOCK THE WHEELS UP WHEN THE VEHICLE IS TURNED OFF IN ANY TRANSMISSION POSITION.

TL* THE CONTACT OWNS A 2016 MAZDA CX-5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V644000 (STRUCTURE). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS CONTACTED (RIVERSIDE MAZDA IN RIVERSIDE, CALIFORNIA) AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNS A 2016 MAZDA CX-5. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 16V644000 (STRUCTURE); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER NATIONAL CITY MAZDA IN CHULA VESTA, CALIFORNIA WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.