2015 Mazda CX-5

WHILE DRIVING THE LANE CHANGE RADAR WARNING SYSTEM INDICATES A VEHICLE WHEN THERE IS NONE. FOR EXAMPLE I CAN BE IN THE RIGHT LANE ON A MULTI LANE HIGHWAY AND THE LIGHT ON THE SIDE MIRROR WILL ILLUMINATE INDICATING A VEHICLE IN MY BLIND SPOT WHEN THERE IS NONE. IT IS SPORADIC AND MOSTLY DOES THIS ON THE DRIVERS SIDE BUT HAS ALSO DONE THIS ON THE PASSENGER SIDE

AN INTERIOR PANEL (CONSOLE COVER) ADJACENT TO GAS PEDAL HAS COME OFF WHILE THE CAR WAS ON THE ROAD, ONCE TO MY WIFE AND ONCE TO ME. IT INTERFERED WITH THE DRIVER'S ABILITY TO LIFT THE FOOT OFF OF THE GAS PEDAL. I COMPLAINED TO THE DEALER THAT IT APPEARS THAT THE PANEL WAS DESIGNED TO HAVE 3 SPRING CLIPS TO RETAIN IT, BUT THE PANEL ONLY HAD ONE. (MY MAZDA CX5 HAS SEVERAL CLIPS ON A SIMILAR PART). THE DEALER SIMPLY SNAPPED IT BACK IN PLACE AFTER THE FIRST OCCURRENCE. AFTER THE SECOND OCCURRENCE I SUGGESTED THAT IT WAS MISSING A RETAINING CLIP. THE DEALER ORDERED AND INSTALLED A NEW PANEL. IT CAME OFF WHILE I WAS ON THE HIGHWAY, ONCE AGAIN INTERFERING WITH MY ABILITY TO LIFT MY FOOT FROM THE ACCELERATOR PEDAL. I OBSERVED THAT THE NEW PANEL HAS ONLY ONE RETAINING CLIP, JUST LIKE THE ORIGINAL. I CONSIDER THIS TO BE A SERIOUS DESIGN FLAW POSING A SIGNIFICANT HAZARD, ESPECIALLY TO AN INEXPERIENCED DRIVER.

I PURCHASED A NEW 2015 MAZDA CX5 IN MAY OF 2015 WITH THE TOUR TECHNOLOGY PACKAGE. THEREFORE, I HAVE THE BI-XENON, HID, HEADLAMPS. I DO LIKE THE CURVE ADAPTIVE FEATURE THAT MOVES THE ENTIRE LIGHT SYSTEM LEFT AND RIGHT BY15 DEGREES. I DRIVE MOSTLY IN WELL LIT CITY AREAS, BUT WHEN MY BROTHER WAS HERE LAST NOVEMBER AND NOTICED IN RURAL AREAS HOW EASY IT WAS TO 'OVERDRIVE' BOTH LOW AND HIGH BEAM SETTINGS. I HAVE TO ADMIT THAT THE REGULAR H1 HIGH BEAMS ON MY 2007 MAZDA6 ARE FAR BETTER THAN THESE 2015 HID LIGHTS. THEY HAVE A SHARP CUT OFF ON THE LEFT SIDE OF THE HIGHWAY WHEN ON LOW BEAM SO THEY DON'T ILLUMINATE AS FAR DOWN THE ROAD AS I WOULD LIKE, AND THAT MAY EXPLAIN PART OF THE PROBLEM WHEN LIGHTS ARE SWITCHED TO HIGH BEAM AS WELL. I HAVE DISCUSSED THIS ISSUE WITH MY MAZDA SERVICE DEPT., AND THEY TELL ME THAT BY FEDERAL LAW, THEY ARE NOT ALLOWED TO RAISE THE HEIGHT OF THESE 'SELF-LEVELING' LIGHTS. THEY CAN ONLY ADJUST FROM SIDE TO SIDE FOR MORE OR LESS LIGHTING. I CAN UNDERSTAND WHY THE INSURANCE INSTITUTE FOR HIGHWAY SAFETY GAVE THE 2016 MAZDA CX5 A MARGINAL RATING EVEN WITH THE BI-XENON HEADLAMPS. EVEN AT NORMAL HIGHWAY SPEEDS, IT WOULD BE DIFFICULT TO STOP FOR OBJECTS ON POORLY LIT RURAL ROADS. I DO FEEL THAT THIS IS A BIG SAFETY CONCERN. MANUFACTURERS AND THEIR ENGINEERS NEED TO REEVALUTE THE IMPORTANCE OF BASIC FEATURES SUCH AS HEADLIGHTS.

I'M NOW DRIVING A 2015 MAZDA CX-5 TOURING AND I FIND THE HEAD RESTRAINT IN MY MAZDA IS ANGLED TOO FAR FORWARD AND IS VERY UNCOMFORTABLE, CAUSING NECK STRAIN AND PAIN. I LIKE TO SIT UPRIGHT IN MY CAR AND WHEN SEATED LIKE THIS THE HEAD RESTRAINT FORCES ME TO ANGLE MY HEAD DOWN SO I AM LOOKING AT THE DASH, NOT OUT THE WINDSHIELD. I FIND THAT RECLINING THE SEAT IS THE ONLY SOLUTION BUT IT PUTS ME IN A POSITION THAT IS LESS RESPONSIVE AND MORE SLEEP-INDUCING. IRONICALLY, THE NHTSA MADATE THAT TOOK EFFECT IN 2008 ACTUALLY MAKES MY MAZDA LESS SAFE BECAUSE IT FORCES ME TO CHOOSE BETWEEN NECK STRAIN OR SITTING IN A LESS RESPONSIVE, OVERLY-RELAXED POSITION JUST TO FIX THE POORLY-DESIGNED HEAD RESTRAINT ANGLE. I DROVE A 1994 TOYOTA CAMRY FOR ABOUT 10 YEARS AND IT HAD A HEAD RESTRAINT THAT WAS ADJUSTABLE FOR BOTH ANGLE AND HEIGHT. IN 1994! PLEASE CHANGE THE HEAD RESTRAINT RULES SO THE ANGLE IS ADJUSTABLE!

TL* THE CONTACT OWNS A 2015 MAZDA CX-5. WHILE THE VEHICLE WAS STATIONARY, THE CHROME ON THE EXTERIOR VENTS SHINED INTO THE SIDE VIEW MIRROR AND CAUSED A GLARE THAT OBSTRUCTED THE CONTACT'S VISION. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 1,100. THE VIN WAS NOT AVAILABLE.

I WAS DRIVING ON A HIGHWAY AT APPROXIMATELY 50 MPH. I WAS HIT IN THE RIGHT SIDE BACK OF THE VEHICLE. THIS CAUSED THAT THE VEHICLE VEERED TO THE LEFT HITTING THE CENTRAL METAL BARRIER OF THE ROAD IN THE FRONT LEFT SIDE. THE VEHICLE MADE A 360 DEGREES TURN AND HIT THE BARRIER AGAIN, THIS TIME WITH THE RIGHT FRONT SIDE. FINALLY, THE VEHICLE CAME TO A STOP IN THE CENTER LANE (THIS IS A THREE LANE HIGHWAY). ACCORDING TO THE INSURANCE COMPANY THIS VEHICLE IS A TOTAL LOSS. NOW COMES THE WORST PART. OF THE FOUR AIRBAGS, TWO IN THE FRONT, TWO SIDE CURTAINS, ONLY THE RIGHT CURTAIN ACTIVATED. THE THREE OTHER AIRBAGS DID NOT DEPLOY. LUCKLY, THERE WAS NO PHYSICAL HARM TO MY GRANDDAUGHTER OR TO ME, BUT THE MENTAL ANGUISH IS UNBEARABLE. MY GRANDDAUGHTER IS NOT MENTALLY PREPARED TO DRIVE AGAIN.

THIS COMPLAINT IS ABOUT 2015 MAZDA CX-5 DESIGN PROBLEM WHEN ONE OR BOTJH REAR WINDOWS ARE OPEN: THE PROBLEM IS WHEN ONE OR BOTH ARE DOWN A FEW INCHES OR MORE A VERY LOUD THUMPING NOISE WITH FEELING OF PULSING AIR CAUSING VERY UNCOMFORTABLE HEARING & POTENTIAL OF HEADACHES IF WINDOWS NOT CLOSED IMMEDIATELY. FRONT WINDOWS USUALLY UP BUT CAN BE OPENED A FEW INCHES AND THUMPING STILL VERY LOUD. THIS SITUATION HAPPENS AT SPEEDS ABOVE 25 MPH & WORSE ON HIGHWAYS. THIS SAME PROBLEM REPORTED TO NHTSA ON 9/19/2014, WITH I.D. #10637592. AS OTHER COMPLAINT NOTED MAZDA IS AWARE OF PROBLEM A LONG TIME AGO & SUPPOSEDLY HAS NOT DONE ANY PROACTIVE STEPS TO FIX IT. THEY SUPPOSEDLY HAVE A KIT CONSUMERS CAN PURCHASE. I WOULD NOT HAVE PURCHASED CAR IF PROBLEM WAS KNOWN AHEAD OF TIME OR HAPPENED DURING TEST DRIVE. MAZDA IS NOT BEING TRUTHFUL TO CONSUMERS AND MUST BE HELD ACCOUNTABLE FOR THIS COVER UP. THEY SHOULD RECALL ALL EFFECTED MODELS & APPLY FIX. I HOPE THE NHTSA DOES A SURVEY OF ALL PURCHASED CX-5 SINCE 2013 TO FIND OUT TRUE NUMBER OF CONSUMERS IMPACTED. IT WOULD BE NICE TO OPEN WINDOWS AS NEEDED TO LET INSIDE HEAT OUT OR TO SEE TO OUTSIDE AS NEEDED FOR SAFETY WITHOUT BEING SUBJECTED TO THUMPING SOUNDS THAT DO HURT HEARING & CAUSE FOR HEADACHES. TK

TL* THE CONTACT OWNS A 2015 MAZDA CX-5. THE CONTACT STATED THAT WHILE IN PARK WITH THE VEHICLE OFF, THE FRONT DRIVER'S SIDE SEAT RECLINED BACKWARDS INDEPENDENTLY. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN TO A DEALER WHO WAS UNABLE TO DIAGNOSE OR REPAIR THE VEHICLE BUT THE WIRING HARNESS AND KNOBS WERE REPLACED. HOWEVER, THE FAILURE PERSISTED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 200.

THE SERVICE DEPARTMENT PEOPLE OF KOEPPEL MAZDA IN WOODSIDE, NY WAS EVADING TO HELP ME SCHEDULE A SERVICE APPOINTMENT IN CONNECTION WITH THE RECALL. I SPENT MORE THAN 30 MINUTES ON THE PHONE ENDING WITH NOTHING BECAUSE THE PEOPLE IN THAT DEALERSHIP WERE TRANSFERRING ME BACK AND FORTH. THE NUMBERS I CALLED ARE 718-721-9100 AND 718-764-8105. THIS KIND OF CUSTOMER SERVICE IS COMPLETELY UNACCEPTABLE.