2019 Lincoln Navigator

The dealership said the Cam Phasers were bad, and I saw that there was a NHTSA report on it. The manufacturer paid a percentage of the cost to fix, but not the entire thing. This is a vehicle that an elderly woman purchased before her husband passed and now runs her grand kids around in. Although the problem was fixed it was bothersome to not have this known issue addressed and risk stranding the occupants. NO warning lights no messages, just a rattling noise at start up. The vehicle had 59000 miles on it.

The contact owns a 2019 Lincoln Navigator. The contact stated that while driving at 40 MPH, the transmission unexpectedly downshifted. Additionally, while slowing down and driving under 40 MPH, the transmission experienced a rough downshift, causing the passengers inside the vehicle to lunge forward from their seats. The vehicle was taken to an independent mechanic, who flushed the transmission, but the failure persisted. The contact later received notification of NHTSA Campaign Number: 26V402000 (Power Train); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 77,000.

On Saturday, June 13th, 2026, while merging on to the I-10 freeway heading east, completly without warning, my transmission dropped completely out of gear cancelling acceleration and acted like I had put the transmission in neutral (I had NOT). This caused my vehicle to slow down abruptly with a large vehicle bearing down on me in my lane at freeway speeds (55+). The other vehicle was able to avoid me (just barely) so no accident occurred. I moved towards the side of the road but before I could bring my vehicle to a stop the transmission re-engaged with a violent "BANG" and I was able to accelerate once again. This is not the first time this has happened (transmission dropping out of gear). I have had the vehicle checked out by mechanics at a local Lincoln dealer who could not duplicate the occurrence. Until recently, I was not aware this problem was not unique to just my vehicle. I had thought it was a conflict with my speed control but at the time of this incident the speed control was not engaged. Apparently, this issue has been experienced by many 2019 Lincoln Navigator owners. It would appear a safety recall is in order so as to prevent an injury /deadly accident which could have easily happened to me and my family in this incident.

The transmissions down shifts extremely hard, causing an abrupt wheel speed reduction. It starts doing this after you have driven the vehicle about 15 minutes....before that it operates correctly but once you hit 15 minutes of drive time, it is neck jolting! Driver and Passenger Mirrors have a mind of their own. They will be in position, you start backing out of a spot and they start moving until they get so out of place they start popping. This is dangerous due to possibility of running over someone or possibly hitting another vehicle. You have to put the vehicle in park, reset the mirrors, then start backing out again.

The vehicle is a 2019 Lincoln Navigator. The component that failed is the transmission. The vehicle experienced a sudden transmission failure resulting in loss of normal drivability. The issue is currently available for inspection at the repair facility upon request. This failure created a safety concern due to loss of power, hesitation, and unreliable shifting, which can increase the risk of collision, particularly in traffic or during acceleration. The problem has been confirmed by the dealership and independent repair facilities. Multiple repair professionals indicated that this failure is consistent with a known issue addressed by a Ford Technical Service Bulletin (TSB), suggesting this is not an isolated incident. The vehicle has been inspected by the repair facility. The manufacturer has not directly inspected the vehicle to my knowledge. There were no significant prior warning indicators that would suggest imminent failure. Any symptoms prior to failure were minimal or not clearly indicative of a major transmission issue. Based on information from repair facilities, this appears to be a known defect pattern rather than normal wear or maintenance-related failure. The use of a TSB instead of a recall raises concerns that a broader safety-related defect may not be adequately addressed. This failure occurred after proper maintenance and outside any initial waiting period for warranty coverage. The issue appears systemic and warrants further investigation.

After 3 failed diagnoses with various vehicle repair shops that could not fix our problem, we took our 2019 Lincoln Navigator to the Phil Long Ford/Lincoln dealership 26 days ago. After expressing my concerns about our vehicle jerking into gear and intermittently losing accelerator power during driving, the dealership diagnosed it as a problem with the cam phasers. Upon picking up the vehicle and asking the CSR if a test drive had been done multiple times beforehand, we arrived, paid our bill, and took the vehicle for less than 30 seconds before realizing the same issue was persisting. My wife and child are the primary occupants at most times, and losing power on the highway and on side roads is most concerning. As of two weeks ago today, I was called by the CSR at Phil Long Ford to let me know that calls and reports were made to Lincoln specifically and that the General Managers would be pooling money together to find a resolution and eventually fix my vehicle. The CSR also said that by the following day (Tues), I would know about a resolution. 2 weeks later (today), I called and requested a manager call me to discuss the situation. No call was made. I also reached out to the CSR and was told that my case was still in a holding pattern. We have now had to rent a vehicle 3 times to help us get around, with no assistance from the dealership except for 2 out of the 26 days we've been without a vehicle. After doing more digging, there is a large class action lawsuit in motion that covers exactly what we are going through. As of 8 days ago, Ford's request to dismiss the suit was denied. We believe at this time there is gross negligence by Ford & Lincoln and have first hand accounts of how scary these vehicles can become while on the road. To top it off during my visit to the dealership this evening, the service manager gave me two options when asking about a possible loaner or rental vehicle: approve the repairs needed on my own dime or continue driving the vehicle.

Well, the problem is with the transmission. The transmission will lurch, and it also will go into neutral while you are driving down the road, the other thing with the suspension I had repaired. But it said the drive modes were disabled and kept on throwing. Check engine lights. Not to mention, I had to have the cam. Phasers fixed last year, that was another $5000 repair.