2024 Lincoln Nautilus

The contact owns a 2024 Lincoln Nautilus. The contact stated that after an OTA software update, the panoramic screen display and instrument cluster failed to operate as intended. The contact stated that the screen intermittently went black, rendering the reaview camera image, speedometer, or navigation screen inoperable. The vehicle was taken to the local dealer on several occasions, but the cause of the failure was not yet determined. The failure mileage was 40,000.

The contact owns a 2024 Lincoln Nautilus. While the vehicle was parked, the rear hatch unexpectedly opened and struck a building, causing the taillight to crack and leaving scratches and a crack on the bumper. Additionally, the contact stated that the gear shifter failed to shift to drive or reverse while attempting to drive into a driveway. The vehicle was turned off and restarted five times before it operated as intended. On another occasion, the Forward Collision Avoidance warning lights started flashing erroneously. The contact stated that shortly after purchasing the vehicle, the vehicle lost motive power, with an abnormal sound coming from the vehicle before the vehicle shut off. The radio occasionally activated, and the lights would turn on while the vehicle was turned off and unoccupied. The contact also stated that the front windshield and the rear glass had developed large cracks without impact, and that the panoramic sunroof often opened independently while driving at highway speeds. The vehicle was inspected by a dealer and was deemed to be in good operating condition. The dealer was notified of the failure; however, the vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 15,596.

The contact owns a 2024 Lincoln Nautilus. The contact received notifications of NHTSA Campaign Numbers: 24V953000 (VISIBILITY), 25V337000 (ELECTRICAL SYSTEM, EQUIPMENT), 26V165000 (BACK OVER PREVENTION, ELECTRICAL SYSTEM) and 25V691000 (BACK OVER PREVENTION, FORWARD COLLISION AVOIDANCE), and the vehicle was taken to the dealer for the recall repairs; however, the dealer was unable to complete the APIM recall repair successfully. The contact stated that the vehicle remained with the dealer for approximately 7 weeks. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue and advised the contact that the dealer was making every effort to resolve the issue. The contact had not experienced a failure.

Ongoing Electrical Failures (2024 Lincoln Nautilus) This vehicle has experienced repeated and unresolved electrical system failures despite being brought in for service at least seven times. The issues remain ongoing and impact both safety and reliability: 1. Rear driver-side window defect – window reverses and will not remain closed, creating a safety and security concern. Multiple repair attempts have failed to resolve the issue. 2. False reverse braking alerts – system triggers warnings (“Reverse Brake Assist not available”) and audible alarms when no obstacles are present, creating a potential safety hazard. 3. Intermittent display failure – panoramic display screen goes black while driving, reducing driver awareness and functionality. 4. Rear hatch malfunction – requires repeated attempts to open; previously attributed to battery drain, but not permanently resolved. 5. Lighting system failure – exterior and interior approach lighting no longer activates with key fobs, indicating continued electrical system malfunction. 6. Forward Collision Warning – alarms go off when no oncoming vehicles are present. 7. Lane Departure Warning – goes into action when not leaving lanes causing vehicle to correct itself. Despite numerous repair attempts, these defects persist, indicating a systemic electrical issue. In my opinion, this raises serious concerns regarding vehicle safety, reliability, and manufacturer accountability. A permanent resolution has not been provided by Lincoln customer client care and denied Lincoln buy back.

I am reporting a serious vehicle safety concern involving my company-leased 2024 Lincoln Nautilus Black Label. The vehicle was damaged while in the custody of the dealership (Tasca Lincoln). The damage was not minor cosmetic damage and involved replacement of a door assembly. The dealership returned the vehicle to me after repair in approximately two (2) days, but I was provided no safety documentation at all, including no written proof of what parts were installed, no proof whether the replacement door was new or used, and no documentation confirming that the vehicle was restored to factory safety standards. This vehicle contains advanced safety systems integrated into the doors and surrounding structure, including side airbags, crash sensors, wiring harnesses, blind spot monitoring, and other electronic safety systems. I requested documentation confirming that these safety systems were properly inspected, calibrated, and functioning correctly after the repair, but I was provided nothing. Because the repair involved a major door replacement and the vehicle was returned in only two days with no verification of airbag, sensor, or safety system calibration, I do not believe the vehicle is safe to operate. I have not been driving the vehicle due to fear that the airbags or crash detection systems may not function properly in an accident. I contacted both the dealership and Ford/Lincoln corporate customer service seeking assistance and safety verification, but neither provided help or documentation, and I have been unable to obtain any proof that the vehicle’s safety systems were properly inspected or calibrated after the repair. Ford Lincoln Corporate had no knowledge of this, until I spoke to them. They denied my claim. This is a company lease vehicle, which creates additional safety and liability concerns. I am requesting NHTSA investigate the repair and the dealership’s failure to provide documentation confirming the vehicle is safe after structural repair.

On the way home from the dealer the vehicle powered down on its own and then shut off in the middle of the road. Luckily we were able to coast into the median without incident. The vehicle started back up and we garaged it until the dealer came the next day to retrieve it. The vehicle remains at the dealer with this unresolved issue, now going on ten days. They do not appear to know what caused the problem, but vehicles shutting down in the middle of the street ( or worse yet, an expressway filled with rush hour traffic) create an obvious dangerous situation. Please also note that I have been advised that we are not the only people experiencing the same problem with this vehicle. If that is the case, I cannot fathom why we were allowed to put this vehicle on the road. Someone is going to get hurt or worse if this problem continues unabated.