2017 Lincoln Mkz

The contact owns a 2017 Lincoln MKZ. The contact stated that the Navigation System was providing inaccurate information. The contact stated that the Navigation System became inoperable. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who informed the contact that the gas cap was loose. The vehicle was taken to the dealer, where it was diagnosed that the Navigation System needed to be replaced. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was approximately 20,000. The VIN was not available.

Coolant leaked into cylinders causing my engine to regularly overheat, forcing me to replace the engine at about 78,000 miles. Although I didn't realize it at the time, the first indication of a problem was at 72,737 miles (just 2,737 miles out of warranty), which is when I had the first overheating incident. According to my research, Ford has known about this problem for many years, and it affects many models over many model years, but they have yet to address the problem with the public. I was fortunate in that I didn't have a fire or an accident due to this known problem. Ford has issued several Technical Service Bulletins about it, the most recently being 22-2229, which is attached. Lincoln assisted me with covering the engine replacement, but in total, I am out $3,864.80 due to this problem.

September 2023, 2017 MKZ showed misfire cylinder 3. Had a rough idle started back up and got a puff of white smoke from tailpipe. Towed to dealer who told me I needed new engine. 10k. Car has 64k miles. Dealer says I missed power train warranty by 1 month and 8 days. Contacted headquarters who initially said I had 11 months left. Headquarters recommended a local Ford dealer who told me it wasn't covered. I'm stuck with 20k debt and ford knows about this coolant engine flaw.

The contact owns a 2017 Lincoln MKZ. The contact received notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2017 Lincoln MKZ. The contact stated while driving 30-40 MPH and depressing the brake pedal, the vehicle failed to respond immediately. The contact stated that the vehicle responded when the brake pedal was depressed down to the floorboard. The contact stated that as she continued driving, the message "Brake Fluid" was displayed. The contact drove to the residence, where she noticed that brake fluid was leaking onto the ground. The contact later became aware that the VIN was included in NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer and a second dealer Ford of Latham (637 Columbia St Ext, Latham, NY 12110) were contacted. The vehicle was not diagnosed nor repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 71,000. Parts distribution disconnect.

The contact owns a 2017 Lincoln MKZ. The contact stated that upon depressing the brake pedal, the brake pedal made an abnormal squeaking sound. There were no warning lights illuminated. The vehicle was taken to an independent mechanic, where it was determined that the brakes had failed. The contact stated that the brakes had been replaced twice, including the rotors; however, the failure persisted. The contact stated that the vehicle had been taken to the independent mechanic several times for repairs. The vehicle was not repaired. The dealer was not notified of the failure. The manufacturer was not made aware of the failure. The approximate failure mileage was 80,000.

2017 lincoln mkz 2.0L ecoboost engine Coolant intrusion into cylinder due to cracked engine block from factory defects in water jacket design. This will cause engine to fail, over heat, potential fire risk. Issue identified by certified dealer and lincoln refuses to fix due to out of warranty. Issue is known by lincoln and is same as 1.6L ecoboost recall. Check engine light indicated misfire in cylinder, however light is intermittently illuminated and does not identify the actual issue.

While driving my 2017 Lincoln MKZ 3.0L in March 2023, I experienced a loss of power and then engine stalled, fortunately I was at a stop and was able to re-start the vehicle and limp home, (which was nearby). If this loss of power and then stall would have happened while I was moving in traffic the failure could have lead to a catastrophic outcome including loss of life. It was determined via OBDII analysis conducted by the Lincoln Service department that DTC P0302 was triggered. Upon further inspection by the service department it was revealed that the issue was related to TSB 19-2243, which reads "2.7L/3.0L - Oil Consumption With DTC P0524 And/Or P06DD, Rough Idle, Misfire And/Or White Or Blue Exhaust Smoke - Built On 1-Apr-2016 And Through 1-Jan-2017". Unfortunately, my vehicle was built during this known defect time frame. And the remedy required new cylinder head. The new cylinder head and subsequent parts and labor cost me $3,126.58. This was extremely unfair as my only because my vehicle did not fall within the warranty period or mileage. The vehicle was over 6 years old with 36,934 miles. This very serious failure mode could have resulted in a loss of life if experienced while driving on a highway or any other situation in which the vehicle was mobile and experienced a sudden loss of power in traffic. Further disappointing is that I would estimate that there were many vehicles that experienced the defect noted in the TSB but these were not reported publicly because they were "lucky enough" to fail during the warranty period. My costs should be reimbursed by Lincoln given this was a known defect during the build time frame. And at minimum there should be a safety recall for the vehicles built during the time period noted in the TSB. I will personally never purchase another Lincoln not to mention a Ford, of which I currently have 3 Ford/Lincoln.

In September 2022, I began noticing issues with my 2017 Lincoln MKZ. Despite notifying Lincoln and the dealer, they delayed inspection due to their policy that a check engine light was not a sufficient reason for an early inspection without an appointment. It was only inspected in November. I also was told both by the dealer and Lincoln corporate customer service that I couldn't take my car to other dealers to get it inspected. In November 2022, it was finally inspected, but they were unable to diagnose the issue. By July 2023, the issues escalated - my car was now diagnosed as requiring a new engine due to coolant leakage into the engine. I was shocked and horrified at this outcome, given that I had only driven the car for 25k miles since its purchase in 2020. Over a third of submitted complaints to nhtsa regarding this vehicle model are related to engine failure due to coolant leakage. TSB reports and existing class action lawsuits indicate that the issue is a known design flaw in the engine affecting both Lincoln MKZ and certain Ford Fusion models. Technical Service Bulletin (TSB) 22-2134, indicates that the problem may present "with or without an illuminated malfunction indicator lamp (MIL)". A complete engine replacement is their proposed solution. Despite the urgent need for corrective action, Lincoln's response has been neither prompt nor transparent. They seem to be avoiding responsibility rather than addressing this critical defect, as evident in their decision to discontinue the MKZ and the Ford Fusion in 2020 a year after acknowledging these issues. This is a case of warranty and insurance fraud, not to mention a critical failure in maintaining public safety. I urge NHTSA to thoroughly investigate this defect affecting numerous vehicles and compel Lincoln to rectify it. For the past two weeks, I've requested multiple times my vehicle records from Lincoln but received none, leaving my car hostage in the shop. Please consider this plea for action.