Air Bags. Review the 66 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Service Brakes. Review the 20 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Steering. Review the 19 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →

NHTSA owner reports · September 18, 2026 snapshot.

11 crash reports3 fire reports5 injury reports

What owners actually said

145 reports

113,120 miles · Apr 13, 2020

Tires

THE TREAD SEPARATED FROM THE TIRE BODY ON A REPLACEMENT FIRESTONE TIRE. THE REPLACEMENT WAS MADE BY FIRESTONE BECAUSE OF A RECALL FOR THE SAME PROBLEM. THE TIRE HAD SEVERAL THOUSAND MILES ON IT SINCE IT WAS REPLACED. THE TREAD STARTED SEPARATING SEVERAL WEEKS BEFORE WE HAD IT REPLACED WITH A GOODYEAR TIRE.

NHTSA ODI #11320982

28,000 miles · Apr 10, 2020

Structure

WHEN PULLING OUT OF DRIVEWAY THE FRONT PASSENGER DOOR OPENED. WASN'T ABLE TO LATCH THE DOOR. I HAD TO PUT A BUNGEE CORD TO KEEP DOOR FROM OPENING. THE CAR ISN'T SAFE TO DRIVE. THE VEHICLE WILL BE TOWED TO GET REPAIRED.

NHTSA ODI #11320745

96,140 miles · Mar 3, 2020

Service Brakes

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I STARTED MY CAR AND PRESSED THE PEDAL TO SHIFT INTO REVERSE AND STARTED TO BACK UP FROM A PARKING SPOT. THE PEDAL SUDDENLY WENT TO THE FLOOR AND THE CAR KEPT MOVING, PULLED THE EMERGENCY BRAKE. HAD WARNING LCD ICONS IN RED ABOUT BRAKES. TRIED SHUTTING CAR OFF AND RESTARTING TO SEE IF CONDITION CHANGED, NO CHANGE, PEDAL WENT TO FLOOR AND NO PRESSURE. CHECKED FOR LEAKS UNDER CAR AND NO LEAKS OF BRAKE FLUID WERE PRESENT. AS I COULD BUILD PRESSURE SLOWLY AND HAD THE EBRAKE, I DROVE SLOWLY TO THE NEAREST DEALER. WHILE DRIVING OTHER MESSAGES CAME ON TO SERVICE ADVANCE TRAK AND THE YELLOW WRENCH. PEDAL WOULD MAKE CONTACT WITH BRAKES AT THE VERY LOWEST POINT OR BY PUMPING BRAKES OTHERWISE I WOULD HAVE NOT DRIVEN TO THE NEARBY DEALER. I COULD HAVE GOTTEN INTO A SERIOUS ACCIDENT HAD THIS HAPPENED AT HIGHER SPEEDS THAN BACKING OUT OF A SPOT BECAUSE ITS SO SUDDEN AND YOUR STOPPING DISTANCE IS GREATLY AFFECTED EVEN WITH SOMETHING SO SLOW AS ADJUSTING A PARKING JOB. CAR HAD AROUND 96,140 MILES WHEN IT HAPPENED. THIS IS A VERY DANGEROUS CONDITION AS EVEN AT LOW SPEEDS I NEEDED A LARGE DISTANCE TO STOP SAFELY BEFORE CARS IN FRONT OF ME. CAR IS AT THE DEALER AND WAS JUST QUOTED 1,100 DOLLARS BUT THIS DOES SEEM TO BE THE SAME ISSUE I READ ABOUT FOR PREVIOUS YEARS RECALLS AND SHOULD BE INVESTIGATED.

NHTSA ODI #11315870

120,000 miles · Feb 24, 2020

Electrical SystemEngine

THE HYBRID MODE DOES NOT WORK ANYMORE AFTER 9 YEARS. THE VEHICLE HESITATES UPON ACCELERATION. IT WILL ONLY RUN ON THE INTERNAL COMBUSTION ENGINE EVEN THOUGH THE BATTERY IS FULLY CHARGED. FORD KNOWS ABOUT THE PROBLEM AS NOTED IN THEIR OASIS 8922.

NHTSA ODI #11311088

53,490 miles · Feb 3, 2020

Unknown Or Other

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LIKE 2,000,000 OTHER FORD AND LINCOLN VEHICLES ALREADY UNDER RECALL, MY DRIVER'S SIDE DOOR LATCH IS DEFECTIVE. YESTERDAY, WHEN I WENT TO OPEN THE DOOR, THE HANDLE SWUNG OPEN WITHOUT OPENING THE DOOR. AFTER DOING SOME ONLINE RESEARCH, I FOUND THIS IS AN EXTENSIVE PROBLEM AFFECTING FORD AND LINCOLN VEHICLES MANUFACTURED BETWEEN 2010 THROUGH 2015. PLEASE EXPAND YOUR RECALL TO INCLUDE THE 2011 TO 2012 LINCOLN MKZ'S IN ADDITION TO TO 2013 THROUGH 2015 MKZ'S ALREADY UNDER RECALL.

NHTSA ODI #11306677

78,000 miles · Dec 18, 2019

Service Brakes

I WAS TRAVELING DOWN A HILL THAT ENDS WITH A STOPLIGHT ON A BACKROAD IN THE CITY. THE LIGHT TURNED RED, I APPLIED MY BRAKES AND MY FOOT WENT TO THE FLOOR WITH NO BRAKE PRESSURE. I WAS ABLE TO PULL OVER AND USE MY EMERGENCY BRAKE TO STOP ME. THERE WAS NO FLUIDS VISIBLE.

NHTSA ODI #11289939

90,379 miles · Dec 2, 2019

Engine

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CAR IN QUESTION: 2011 LINCOLN MKZ HYBRID, 90,379 MILES DRIVING ON A HIGHWAY, WRENCH LIGHT COMES ON, CHECK ENGINE LIGHT COMES ON, NO POWER FROM THE ENGINE WHEN APPLYING A THROTTLE. DUE TO A VEHICLE BEING A HYBRID, COAST ON BATTERY POWER TO A SHOULDER. THROTTLE BODY HAD TO BE REPLACED. THERE WAS A RECALL FOR A FORD FUSION AND A MERCURY MILAN FOR THE SAME PROBLEM, BUT NO RECALL FOR A LINCOLN MKZ AND NO RECALL FOR A HYBRID. ALTHOUGH THEY USE EXACTLY THE SAME PART NUMBER FOR A THROTTLE BODY.

NHTSA ODI #11286486

101,484 miles · Dec 2, 2019

Electronic Stability Control (esc)Service BrakesVehicle Speed Control

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CAR IN QUESTION: 2011 LINCOLN MKZ HYBRID, 163,287 KM (101,484 MILES). DRIVING ON A CITY STREET ALL OF THE SUDDEN WARNING LIGHTS COME ON: ABS, TRACTION CONTROL, GIANT WRENCH, P/BRAKE LIGHT, SERVICE ADVANCETRAC. BRAKE PEDAL ALL THE WAY TO THE FLOOR, I BLEW A STOP SIGN, AS CAR WAS SLOWING DOWN, BUT THAN JUST ROLLED THRU THE INTERSECTION. HAD TO USE A PARKING BRAKE TO COME TO A COMPLETE STOP WHEN I WAS LOOKING FOR A SAFE SPOT TO PULL OVER. HAD TO REPLACE HYDRAULIC CONTROL MODULE AND ABS MODULE.

NHTSA ODI #11286485

40,000 miles · Nov 25, 2019

Service BrakesCrashInjury

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TL* THE CONTACT OWNS A 2011 LINCOLN MKZ. WHILE THE CONTACT'S WIFE WAS DRIVING AND ATTEMPTING TO APPLY THE BRAKES, THE BRAKE PEDAL LOWERED SLOWLY. THE CONTACT STATED THAT HIS WIFE STRUCK A FLOWER POT ON A NEARBY LAWN AND HAD TO APPLY THE EMERGENCY BRAKE TO STOP THE VEHICLE. THE AIR BAGS DID NOT DEPLOY. THERE WERE NO INJURIES. A POLICE REPORT WAS FILED. THE VEHICLE WAS NOT TOWED. THE CONTACT TOOK THE VEHICLE TO A CERTIFIED MECHANIC WHO REPAIRED THE MASTER CYLINDER, BUT THE FAILURE RECURRED. THE CONTACT RETURNED THE VEHICLE TO THE CERTIFIED MECHANIC WHO DISCOVERED A MECHANISM UNDER THE BRAKE PEDAL THAT PROHIBITED THE BRAKE PEDAL FROM BEING ABLE TO BE DEPRESSED APPROPRIATELY. THE MECHANISM WAS REMOVED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE; HOWEVER, THE CONTACT HAD NOT YET RECEIVED A RESPONSE. THE FAILURE MILEAGE WAS 40,000. THE CONSUMER STATED THERE WAS AN OBSTRUCTION ABOVE THE GAS AND BRAKE PEDALS. THE OBSTRUCTION PREVENT THE DRIVER FROM APPLYING THE NECESSARY PRESSURE TO THE PEDALS. A MECHANIC STATED THE FAILURE WAS DUE TO POOR RESPONSE TIMING OF THE VEHICLE'S MASTER CYLINDER. THE MASTER CYLINDER WAS REPLACED, BUT THE FAILURE RECURRED SEVERAL MORE TIMES. THE VEHICLE WAS INVOLVED IN 2 ACCIDENTS DUE TO THE FAILURE.*JS *JS *JS

NHTSA ODI #11282314

99,000 miles · Nov 25, 2019

Service Brakes

THE VEHICLE REMAINED WITHOUT BRAKES WHILE DRIVING. ONE WEEK AND I HAVE NO NEWS. PLEASE CALL LINCOLN AND HOW THE CAR CARRIES FOR 8 YEARS, THEY DID NOT WANT TO DO ANYTHING WHEN IT IS SOMETHING OF SAFETY AND LIFE.

NHTSA ODI #11282219

Official recalls

21V158000 · Air Bags:frontal:driver Side:inflator Module

Mar 10, 2021

Ford Motor Company (Ford) is recalling certain 2007-2011 Ranger, 2006-2012 Fusion, Lincoln Zephyr, Lincoln MKZ, 2006-2011 Mercury Milan, 2007-2010 Ford Edge, and Lincoln MKX vehicles. The driver's side air bag inflator may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.

Consequence & remedy

Consequence: An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.

Remedy: Ford will notify owners, and dealers will replace the driver-side airbag inflator or module with an alternate one, free of charge. Owner notification letters were mailed on April 9, 2021 for the passenger side, and November 14, 2022 for the driver side. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S12.

19V001000 · Air Bags:frontal:passenger Side:inflator Module

Jan 7, 2019

Ford Motor Company (Ford) is recalling certain 2014 Ford Mustang vehicles sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, Ford is recalling certain 2011 Ford Ranger and Mercury Milan vehicles, 2011-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles and 2011-2014 Ford Mustang vehicles sold, or ever registered, in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Ford is also recalling certain 2010 Ford Edge and Lincoln MKX vehicles, 2010-2011 Ford Ranger and Mercury Milan vehicles, 2010-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles, and 2010-2014 Ford Mustang vehicles sold, or ever registered, in the states of AK, CO, CT, ID, IA, ME, MA, MI, MN, MT, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI, and WY or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules, used as original equipment or replacement equipment (such as after a vehicle crash necessitating replacement of the original air bags), that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.

Consequence & remedy

Consequence: An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.

Remedy: Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. The recall began February 13, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall 19S01.

18V775000 · Air Bags:frontal:passenger Side:inflator Module

Nov 1, 2018

Ford Motor Company (Ford) is recalling certain 2010 Ford Fusion, Mercury Milan and 2010-2012 Lincoln MKZ vehicles that previously received a replacement passenger air bag under recall 16V-384, 17V-024 or 18V-046. In the event of a crash requiring deployment of the passenger air bag, the bracket that secures the air bag inflator to the module housing may deform, allowing the gas that inflates the air bag to leak out.

Consequence & remedy

Consequence: If the air bag does not inflate as intended, there is an increased risk of injury in the event of a crash.

Remedy: Ford will notify owners, and dealers will replace the passenger air bag module, free of charge. The recall began November 21, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S34.

16V384000 · Air Bags:frontal:passenger Side:inflator Module

May 31, 2016

Ford Motor Company (Ford) is recalling certain model year 2007-2011 Ford Ranger vehicles, 2006-2011 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2007-2010 Ford Edge, Lincoln MKX vehicles, 2005-2006 Ford GT vehicles, and 2005-2011 Ford Mustang vehicles originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Ford is recalling certain model year 2007-2008 Ford Ranger, Edge and Lincoln MKX vehicles, 2006-2008 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2005-2006 Ford GT vehicles and 2005-2008 Ford Mustang vehicles originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia, or "Zone B." Any vehicle not included in "Zone A", or "Zone B" is not included in the safety recall. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules, and used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the front air bags, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.

Consequence & remedy

Consequence: An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.

Remedy: Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Ford mailed interim letters informing owners that parts are not yet available on July 15, 2016. Owners will receive a second notice when remedy parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.

15V340000 · Steering:electric Power Assist System

Jun 2, 2015

Ford Motor Company (Ford) is recalling certain model year 2011-2012 Ford Fusion vehicles without a 3.5L engine and Lincoln MKZ hybrid electric vehicles, 2011 Mercury Milan vehicles, 2011-2012 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with a 3.5L GTDI engine and 2013 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with any available engine. The affected vehicles have electric power steering assist systems that may shut down as a result of a steering motor sensor fault.

Consequence & remedy

Consequence: If the vehicle experiences a loss of power steering assist, extra steering effort will be required at lower speeds, increasing the risk of a vehicle crash.

Remedy: Ford will notify owners, and dealers will check the Power Steering Control Module (PSCM) for Diagnostic Trouble Codes (DTC). If dealers find any loss of steering assist DTCs, the steering gear will be replaced, free of charge. If, no codes are found during the PSCM inspection, the PSCM software will be updated, free of charge. The recall began on July 21, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S18.

Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗

NHTSA investigations

PE14030 · Electric Power Steering Failure

Opened Oct 2, 2014 · Closed Sep 10, 2015

Status: closed (inferred from source dates) · Steering:electric Power Assist System

The Office of Defects Investigation (ODI) opened a preliminary evaluation to investigate complaints of the loss of power steering while driving. The subject vehicles are equipped with a rack mounted Electric Power Assisted Steering (EPAS) unit.Some of the complaints alleged that the steering assist failed and resulted in increased steering efforts that contributed to a loss of control and in some cases a crash.The EPAS system was manufactured by TRW Automotive for Ford and was designated as Generation I.These units were first produced and put into vehicle production in July 2008 beginning with the model year (MY) 2010 Ford Fusion and Mercury Milan.The system is comprised of a mechanical steering rack-and-pinion gear with torque sensor, electric assist motor, motor position sensor and a power steering control module (PSCM). The PSCM is self-monitoring and designed to detect faults within the system and can store diagnostic trouble codes (DTCs) if a problem is detected.There are 29 potential DTCs the system can detect.Many of these allow the system to go into reduced-assist steering mode by using the default vehicle speed signal should the live speed signal be lost, if voltage to EPAS system falls below 10.7 or goes above 17 volts, the temperature at the PSCM goes above 105C (221F), or if high friction is detected.Some DTCs will cause the system to go into manual steering mode (no assist). On July 1, 2015, Ford filed a Defect Information Report (DIR) identifying a safety related defect in TRW GEN I EPAS systems installed in some of the subject vehicles (NHTSA Recall 15V-340, Ford No. 15S18).The DIR indicated that intermittent electrical connections caused by quality issues associated with conformal coat contamination and ribbon cable pin misalignment within the steering gear motor may lead to a loss of the motor position sensor signal, resulting in a sudden loss of power assist while driving.The recall covers approximately 393,623 vehicles built from September 2010 through February 2012:2011-12 Fusion built SEP 2010 - FEB 2012; 2011-12 Lincoln MKZ built SEP 2010 - FEB 2012; 2011 Milan built SEP 2010 - DEC 2010; 2011-13 Taurus built SEP 2010 - FEB 2012; 2011-13 Flex with 3.5L GTDI engine built SEP 2010 - FEB 2012; and 2011-13 MKS, MKT with 3.5L GTDI engine built SEP 2010 - FEB 2012.The repair consists of updating the PSCM software to prevent a loss of steering assist while driving. The revised software will provide audible and visual warnings to the driver. If one or more of the following DTCs are stored, C1B00-62, C200B-2F, C200B-61, C200B-62, C200C-2F, C200D-49, U0300-00, U2011-49, U2011-61, U3000-46, U3000-49, U3000-61, U3000-72, U3000-96, P07AE-09, the dealer will replace the EPAS system at no charge to the owner.ODI's analysis of failure data for this PE identified a total of 2,584 complaints to ODI and Ford and 9,967 Ford warranty claims related to the alleged defect.The recalled vehicles account for 1,634 of the complaints and 7,311 of the warranty claims.ODI's analysis identified 40 complaints alleging crashes that may be related to loss of steering assist while driving, 20 of which involved vehicles included in Ford's recall.The information available for the alleged crashes were not sufficient to assess specific causes of the incidents or to verify EPAS malfunctions in each case.Most of the crashes were low-speed impacts with curbs or roadside objects resulting in wheel or minor body damage.None of the injury claims indicated medical attention was required.In addition, statistical modeling of the failure data by NHTSA's National Center for Statistics and Analysis projected 10-year failur

EA12009 · Floor Mat Interference With Accelerator

Opened Dec 12, 2012 · Closed Jun 12, 2014

Status: closed (inferred from source dates) · Vehicle Speed Control; Vehicle Speed Control:accelerator Pedal

On May 27, 2014, Ford Motor Company submitted recall 14E-028 (Ford recall #14S07) to correct a safety-related problem with certain driver's side Ford optional all-weather floor mats sold for use in model year 2006 through 2011 model year Ford Fusion, Mercury Milan, Lincoln Zephyr, and Lincoln MKZ vehicles built at Hermosillo Assembly Plant (HAP) from November 9, 2007, to October 31 ,2010.NHTSA testing determined that the original accessory all-weather mat with a single retention clip (Figure 1), may interfere with accelerator pedal return to idle with the mat retained by the clip and rotated clockwise.Both the single- and double-clip (Figure 2) all-weather floor mats may interfere with the accelerator pedal return to idle when the mats are not secured by the retention clip(s).Testing showed that this can occur if the mats are moved forward from the clipped position approximately two inches into a position in which the rear edge of the mats will abut the retention clip(s) when installed singly and align with the clip(s) when stacked on another floor mat.The pedal interference incidents reviewed by the Office of Defects Investigation (ODI) include 1 crash and 9 incidents with allegations of brake friction materials smoking and/or requiring repair for heat related damage.The crash incident occurred after the parking brake was applied at speed, resulting in loss-of-control vehicle yaw event caused by lock-up of the rear tires.The spin-out resulted in a side impact collision with an oncoming vehicle in an opposing lane of traffic. For the 29 incidents with sufficient information available to make an assessment; 23 (79%) were controlled by the driver either shifting to neutral, turning the engine off, or both; 4 (14%) were ended by the driver either kicking the pedal free (2) or pulling the mat away from the pedal (2); and 2 (7%) were ended by the pedal freeing itself from the mat with no apparent driver action.None of the drivers who reacted to the incident by shifting to neutral or turning the engine off reported any difficulties with either action.The subject mats were sold by Ford and Lincoln dealers directly to customers as an optional accessory equipment item or, beginning in November 2007, the mats were also available as a factory installed accessory if ordered with a new vehicle.Ford estimates that approximately 82,579 affected driver's side all weather floor mats were sold worldwide; either over the counter through Ford dealerships or as original equipment.Owners that purchased the subject all-weather floor mats as a factory installed accessory with their new vehicle will be notified to return their all weather floor mats to their Ford or Lincoln Dealership in exchange for replacement mats.Owners of all other potentially affected vehicles will be notified that, if they have an affected Ford driver's side all weather floor mat, they should return their mats to the dealership in exchange for replacement mats.The VOQs associated with the closing of this investigation are: 10327597, 10332233, 10334211, 10335336, 10339330, 10348772 (and duplicate 10342572), 10372674, 10379562, 10415911, 10426255, 10434107, 10521053, 10554966.This investigation is hereby closed.

Additional source detail variants (2)

Vehicle Speed Control:accelerator Pedal

Vehicle Speed Control