2013 Lincoln Mkx

The contact owns a 2013 Lincoln MKX. The contact stated that while driving at various speeds, the vehicle hesitated upon depression of the accelerator pedal, with the transmission warning light illuminated. Occasionally, the contact was forced to shut off the vehicle and wait a few moments before restarting, after which the vehicle resumed normal operation. The vehicle was initially towed to the dealer twice; however, the dealer could not duplicate or diagnose the failure. The manufacturer was notified of the failure, and another service appointment was made. The vehicle had yet to be diagnosed or repaired. The failure mileage was approximately 155,000.

The contact owns a 2013 Lincoln MKX. The contact stated that while driving at 45 MPH and while attempting to make a right turn, the contact heard a grinding noise coming from the front of the vehicle on the front passenger’s side. An independent mechanic was contacted. The vehicle was taken to an independent mechanic, where it was diagnosed that the driveshaft needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 14V393000 (POWER TRAIN); however, the VIN was not included in the recall. The manufacturer was not notified of the failure. The failure mileage was unknown.

The contact owns a 2013 Lincoln MKX. The contact stated while driving 55 MPH, the vehicle began to lose power. The accelerator pedal was depressed but the vehicle failed to respond. The power train warning light was illuminated. The contact was able to veer to the side of the road. The vehicle was towed to an unknown GMC dealer who restarted and test-drove the vehicle. The dealer diagnosed that no issues were found. An unknown Lincoln dealer was notified of the failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 43,225.

The contact owns a 2013 Lincoln MKX. The contact stated that while driving at various low speeds, a burning odor was detected. The burning odor affected the contact's asthma. Additionally, there was fluid leaking onto the garage floor. The vehicle was taken to an independent mechanic and diagnosed with fluid leaking from the transfer case. The vehicle was not repaired and remained with the mechanic. The dealer was made aware of the failure and referred the contact to the manufacturer. The manufacturer was made aware of the failure and informed the contact that there was no recall associated with the VIN and due to the age of the vehicle, it was not covered. The manufacturer advised the contact to have the vehicle repaired by the dealer, and the dealer could request financial assistance on the contact's behalf. The failure mileage was approximately 20,000. Vehicle has not been repaired.*JB

I TOOK MY 2013 LINCOLN MKX FOR MAINTENANCE. I WAS TOLD THAT MY POWER TRANSFER UNIT, (PTU) WAS DEFECTIVE, IT IS A SEALED UNIT AND BEING AN INTEGRAL PART OF THE DRIVE TRAIN, IT NEEDED TO BE CHANGED. VEHICLE WAS STATIONERY. I CONTACTED LINCOLN TO SEE WHY AN ESSENTIAL PART SHOULD HAVE FAILED. I WAS TOLD THERE ARE NO RECALLS, NOTHING COULD BE DONE. 1.OTHER PEOPLE HAD SIMILAR ISSUES. 2. THE POLICE CARS WERE EQUIPPED WITH COOLERS SO THAT THE PTU WOULD NOT OVERHEAT. 3. THE CARS WITH THE PTUS SOLD OVERSEAS WERE GIVEN A DRAIN PLUG. 4. FORD SWITCHED THE MAKERS TO A NEW ONE BECAUSE OF THE INCIDENTS. I SENT AN EMAIL TO NANCY JOY FALOTICO, PRESIDENT, THE LINCOLN MOTOR COMPANY, NOT HEARING I CALLED THE EXECUTIVE OFFICES, I RECEIVED A CALL FROM ANOTHER REP. WHO WAS RESPONDING FOR MS. FALOTICO, SHE SAID AGAIN, NOTHING COULD BE DONE. KEEP YOUR RECEIPTS AND IF THERE SHOULD BE A RECALL YOU CAN GET REIMBURSEMENT. THE MALFUNCTION OF THIS PART COULD HAVE CATASTROPHIC RESULTS. LINCOLN MOTORS GAVE THE BBB AN UNACCEPTABLE RESPONSE. 2.CONTACTED ATTORNEY GENERAL'S OFFICE OF CT RESPONSE NOT ACCEPTABLE. SAME RESPONSE AS TWAS SENT TO BBB. 3.RECCOMMENDED TO CONTACT YOU. 4. LETTER FROM FORD TRIED TO MAKE IT JUST A WARRANTY ISSUE. IT OBVIOUSLY HAS NOTHING TO DO WITH WARRANTY.

IN REGARDS TO MY 2013 LINCOLN MKX, THE AUTOMATIC TRANSMISSION FREQUENTLY DOES NOT ENGAGE IN PARK --- ABOUT HALF THE TIME. WHEN STATIONARY, THE AUTOMATIC TRANSMISSION GEAR SHIFT LEVER IS PUSHED INTO THE "P" POSITION, BUT THE VEHICLE WARNS VIA A DINGING AND DASH WARNING THAT IT IS NOT IN PARK. STATIONARY LOCATIONS INCLUDE MY GARAGE, WHICH IS LEVEL, AND PUBLIC PARKING LOTS, WHICH ARE TYPICALLY LEVEL IN MY AREA. THERE IS AN EXISTING RECALL FOR THE 2013 LINCOLN MKX (NTSA CAMPAIGN NUMBER: 14N393000), WHICH REGARDS A DEFECTIVE "HALF-SHAFT DISENGAGEMENT". IT INCLUDES COMMENT THAT UNTIL REPAIRED, WHEN STOPPED TO ENGAGE THE PARKING BRAKE OR THE VEHICLE COULD ROLL AWAY. I DO NOT KNOW WHETHER THAT RECALL INVOLVES THE PROBLEM WITH MY LINCOLN. A SEARCH WAS PERFORMED ON YOUR WEBSITE FOR A RECALL ON MY VEHICLE USING ITS VIN, BUT NO RECALL WAS FOUND.