2012 Lincoln Mkx

The contact owns a 2012 Lincoln MKX. The contact stated that the brake pedal would depress to the floorboard without warning. The contact took the vehicle to the dealer and the brake master cylinder was replaced; however, the failure persisted. The vehicle was taken back to the dealer where it was then diagnosed with a defective ABS system; however, the part for the repair was on backorder. The manufacturer was also notified of the failure and provided the same information as the dealer. The contact was referred to the NHTSA Hotline for assistance. The vehicle was not repaired. The failure mileage was approximately 130,000.

The contact owns a 2012 Lincoln MKX. The contact stated while driving at various speeds, the accelerator pedal was depressed but the vehicle failed to respond. The All-Wheel Drive (AWD) warning light and the power train warning light were illuminated. The contact stated that he veered to the side of the road and turned off the vehicle and waited for 15-20 seconds. The contact then continued driving; however, the failure recurred increasingly. The vehicle was taken to an independent mechanic who test drove the vehicle and informed the contact that they could not duplicate the failure. The dealer and the manufacturer were notified of the failure and informed the contact that the vehicle could not be repaired under an unknown NHTSA Campaign because the VIN was not included. The vehicle was not diagnosed or repaired. The failure mileage was approximately 97,400.

The contact owns a 2012 Lincoln MKX. The contact stated while driving approximately 45 MPH, there was a brake booster fault and the contact depressed the brake pedal to the floor. There were no warning lights illuminated. The vehicle was taken to a local dealer who diagnosed the failure with the brake booster. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 138,300.

The contact owns a 2012 Lincoln MKX. The contact stated while driving approximately 35 MPH, the brake pedal became firm and difficult to depress. There were no warning lights illuminated. The vehicle was taken to the local dealer, who diagnosed the failure to be brake booster and brake master cylinder failure. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 67,000. The contact stated the brake booster was replaced.

The braking system failed to adequately stop the car. In contacting the Lincoln Customer Service, this failure mode is associated with a Lincoln Customer program # 13N02. This program has a 10 years or 150000 miles limit for repair. The vehicle (MKX - 2012) has 65000 miles and was purchased 12/20/2011. It is 1 month out of the defined period. The car has only been driven a few hundred miles since 2020 due to illness and death of the owners. The brake system is a safety device and should not be considered a "Customer Care" program with limits as noted above. The failure of a breaking system will cause potential personal injury including death and should be reconsidered as a safety recall or the program should be extended. The incident of a major traffic accident on the highway was avoided that would have involved multiple cars if not taking evasive action in the median. The problem was confirmed by a dealer, verbally given the operation of the brake system. There were no warning lamps or any other indication prior to the incident. The VIN: [XXX] Thank you for your follow-up of this situation. [XXX], [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

I have a 2012 Lincoln MKX and a piece of the transmission broke off while I was driving on the highway at night. I was able to get the vehicle to the shoulder but this could have caused a serious accident even resulting in fatalities. I have contacted the dealership but he is not cooperating and says that he is going to do nothing about it. I have an estimate from the repair where I had to have the vehicle towed. There were no type of warning lights at all on the dash board.

I had to slam on the brakes due to a driver pulling out in front of me without looking. The brakes went to the floor and I had difficulty getting the car stopped. I took it in to my mechanic and they diagnosed as a master cylinder, which I had replaced 7 months prior for a similar incident. But, replacing the master cylinder didn’t solve the problem. After more work, they replaced the entire ABS system for the rear brakes ($1900). I drove it 3 times and the brakes locked up on their own while I was driving at 60 miles an hour. When we got to the side of the road, smoke was billowing out of the brakes and the car would not move even though we were pushing the gas. We had the car towed ($300) back to the mechanic. They said the brake fuel line had gotten clogged and the front master cylinder needed to be replaced ($900). Drove twice and same issue, this time smoke billowing out of rear brakes. All brake fluid has completely drained and car needs to be repaired again. It is not drivable, so we will have to have it towed again. I’m so frustrated because this is extremely dangerous and I am stuck with a vehicle that seems to be irreparable and not drivable. Shame on Ford for not recalling this when it is obviously such an issue.

I was driving and when I pressed on the brake, the pedal went far down and had no indication of the care stopping. It did, but it took a long time to brake. I took it for repair at Firestone, because my dealer warranty was expired. However, the Firestone let me know there is a booster brake replacement letter; the number of the recall is: 13N02. My car still qualifies as it is under 150,000 miles. The dealership repair denies my car is eligible; the main Lincoln office customer service representative also denied my car based on the vin. Is this correct? The letter of Customer Satisfaction Warranty shoes no exception based on vin?