2019 Lincoln Mkc

2019 MKC - Purchased from Lincoln last year used 20k. Known coolant intrusion into the engine. Clouds of white smoke in exhaust and coolant leak. Misfire. Requires replacement per TSB Ford replaced defective engines with exact same problem; Customer Satisfaction Program 21N12 Certain 2017-2019 Model Year Fusion and Escape Vehicles Equipped with a 1.5L GTDI Engine – Short Block Replacement After Coolant Intrusion, PROGRAM TERMS This program provides a no-cost, one-time repair (if needed) to the 1.5L short block, due to coolant intrusion to the cylinder bores, for 7 years of service or 84,000 miles from the warranty start date of the vehicle, whichever occurs first. ...........but has not helped Lincoln Customers with the exact same issue.

Was uninformed about previous recalls to this same make and model that took place prior to me getting this vehicle. Was told by Ford dealership recently once I took the vehicle for diagnostic for engine light being on that coolant has been leaking into the engine and would require a brand new engine. This has been a manufacture issue that ford has been made aware of years ago and has done absolutely nothing about.

I started my car with no prior warning light or malfunction alerts on my dashboard or Lincoln phone app. Upon shifting into drive, the vehicle began shaking severely, accompanied by a loud rattling noise for the first time. I had the car towed to a Lincoln dealership, where they evaluated the issue (see attached file for their conclusion). Seeking a second opinion, I had it towed again to an independent service center, where they determined that a cracked electrical plug caused a transmission fluid leak. The defect put our safety at risk, as I was unknowingly driving with transmission fluid levels below the minimum and blackened oil. As a result the transmission had to be replaced.

My Lincoln MKC 2019 2.0 EcoBoost with just 37k miles show and engine light. Dealership diagnostic was PC0301. Misfire on the cylinder number 1. The solution? Engine replacement with a cost of $9,000 USD. Due to a well know problem. Coolant leak. I can not afford to pay this amount, and unfortunately the vehicle is not under warranty. Ford Motor Company knows this issue and still isn’t doing anything to help owners that are out of warranty. Surely is not a problem cause by the user, is a defect from factory. This problem also affects Canadian market and Mexico.

The coolant/ transmission fluid is found to be leaking into the engine. Now I to pay for a new engine when I have had the car 1 year and 8 months. I still owe $22,000 on the vehicle, and while it’s said that Lincoln knew about this problem, no recall was ever issued. I am 3,000 miles over the warranty, but there are no security message popping up to say this is a problem. The dealership said nothing is firing of to warn of a problem in the computer either. I had the oil changed 1 month ago but was not told or warned of an engine defect either ( I was under mileage that time). I am asking for assistance to replace this engine. I feel there should have been a recall to replace the models effected. Others have had their engines replaced free of charge I asking to extended that same courtesy free of charge. And a recall should be issued for theses bad engines when the problem was known prior to sale. I have purchased Ford vehicles in the past and but I was married at the time but he too has a LMKC right now. Please advise on some type of assistance. Thank you