2017 Lincoln Mkc

The contact owns a 2017 Lincoln MKC. The contact received notification of NHTSA Campaign Number: 23V378000 (Engine) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The head gasket leaked resulting in having to put in an entirely new engine. The dealer suggested that this was a known issue and that the gasket breaks in the corner. After the replacement, I was told that the manufacturer improved the gasket and I should not see this issue happen again. When the gasket blew, there was an immediate loss of power going down the expressway.

The contact owns a 2017 Lincoln MKC. The contact received notification of NHTSA Campaign Number: 23V378000 (Engine) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2017 Lincoln MKC. The contact stated that while in a drive-thru line with the vehicle idling, the vehicle started overheating with a message displayed on the instrument panel. The contact received notification of NHTSA Campaign Number: 23V378000 (Engine) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. VIN tool confirms parts not available. The failure mileage was unknown.

The contact owns a 2017 Lincoln MKC. The contact received notification of NHTSA Campaign Number: 23V378000 (Engine) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2017 Lincoln MKC. The contact stated that after refueling, the vehicle failed to start after several attempts. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic several times; however, the failure recurred after each visit. The dealer was notified of the failure and an appointment was scheduled for a diagnostic test. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 38,000.

The contact owns a 2017 Lincoln MKC. The contact stated that while driving at an undisclosed speed, the message "Overheat" was displayed and the check engine warning light was illuminated. The vehicle was taken to a nearby independent mechanic, who diagnosed that the head gasket had blown. The vehicle was then towed to the dealer, where it was diagnosed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure, but did not provide any assistance because the warranty had expired. The manufacturer advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 50,000.

Defective seat warmer burned a hole through the driver seat and my jacket. Spoke with Lincoln dealership and customer service, both refuse to cover cost because car is no longer under warranty. I asked if they would cover the cost if I took my vehicle into the dealership to get inspected and they still refuse. If I wasn’t wearing a jacket, I could’ve suffered from burns or my seat catching fire.

The contact owns a 2017 Lincoln MKC. The contact stated that the check engine warning light was illuminated. The vehicle was taken to an independent mechanic who initially replaced all four spark plugs; however, the failure persisted. The vehicle was taken back to the mechanic and the mechanic discovered that antifreeze had leaked into one of the engine cylinders. The dealer and manufacturer were notified of the failure, and the contact was informed that the vehicle was out of warranty. The vehicle was not repaired. The failure mileage was approximately 61,000. The VIN was not available.