2017 Lincoln Mkc

Contact owns a 2017 Lincoln MKC. The contact stated that reversing at an undisclosed speed, the rear cross traffic warning system of the vehicle was inoperable. The dealer was contacted, but the vehicle was not diagnosed or repaired. The manufacturer was not made aware of failure. The failure mileage was approximately 36,000.

The contact owns a 2017 Lincoln MKC. The contact received a second notification of NHTSA Campaign Number: 25V572000 (Back Over Prevention) stating that the part was currently available for the recall repair. The vehicle was taken to the dealer, who informed the contact that the rearview camera needed to be replaced; however, the part was not yet available and had been ordered. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and informed the contact that the part shipment was expedited; however, the dealer had not yet received the part. The contact had not experienced a failure.

The contact owns a 2017 Lincoln MKC. The contact received notification of NHTSA Campaign Number: 25V572000 (Back Over Prevention); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while in reverse(R), the back over prevention camera displayed a black screen. The dealer was contacted and confirmed that the part for the recall repair was not available. The manufacturer was not made aware of the issue. The failure mileage was approximately 31,000.

The contact owns a 2017 Lincoln MKC. The contact stated that while attempting to reverse, the rear-view camera became inoperable. The contact stated that the rear-view camera image failed to function properly, and the image was blurry. The contact received notification of NHTSA Campaign Number: 25V572000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The vehicle was taken to the dealer but was not diagnosed or repaired. The dealer confirmed that parts were not yet available. The manufacturer was not made aware of the failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was not available.

The contact owns a 2017 Lincoln MKC. The contact stated that while attempting to reverse, the rear-view camera became inoperable. The contact stated that the rear-view camera image was blurry. Occasionally, the message "Camera Not Available" was displayed. The contact received notification of NHTSA Campaign Number: 25V572000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The dealer sent a technician to the residence to diagnose the vehicle. The technician confirmed that the rear-view camera had failed and needed to be replaced. The vehicle was not repaired, and the dealer confirmed that the part was not yet available for the recall repair. The manufacturer was not made aware of the failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The approximate failure mileage was 76,000.

The contact owns a 2017 Lincoln MKC. The contact received notification of NHTSA Campaign Number: 25V572000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted on several occasions. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

The contact owns a 2017 Lincoln MKC. The contact received notification of NHTSA Campaign Number: 25V572000 (Back Over Prevention); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while shifted into reverse(R), the image was distorted, and the audible alert system failed to notify the driver of an object or a person behind the vehicle. The dealer was not contacted. The manufacturer was not made aware of the issue. The failure mileage was approximately 75,000.

The contact owns a 2017 Lincoln MKC. The contact stated that while attempting to reverse(R), the rearview camera became inoperable. The rearview camera failed to function properly, and the screen was blank. The contact received notification of NHTSA Campaign Number: 25V572000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The approximate failure mileage was 76,000.

The contact owns a 2017 Lincoln MKC. The contact received notification of NHTSA Campaign Number: 25V572000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

See attached document for complaint. Joe Cooper Lincoln replaced our car's faulty backup camera on August 22, 2025, as documented in the attached copy. A few days later we received an email from Carfax saying that there was a recall for this defect. It did not seem fair to pay $566.91 for the repair since there was a recall. Joe Cooper Lincoln confirmed awareness of the recall but had not yet received the official notice from Lincoln. After a couple visits with Joe Cooper and phone calls to Kate at Customer Relations in Detroit, MI, phone number 1-888-214-2155, ext. 77212 we were given case number [XXX] and referred back to the dealership. Joe Cooper Lincoln said that as soon as they received the notice from Lincoln about the recall, they would let us know and complete the necessary forms to give us a refund. This issue has still not been resolved, and we request your help in this matter. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)