2019 Lincoln Continental

The contact owns a 2019 Lincoln Continental. The contact stated that upon attempting to close the front driver’s side door, the door latch failed to lock the door properly. There was no warning light illuminated. The vehicle was taken to a local dealer where it was diagnosed, and the contact was advised that the door latch was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 79,000.

The contact owns a 2019 Lincoln Continental. The contact stated while the vehicle was parked, the driver's side front door latch did not latch as intended. The contact stated that the latch did not lock as needed, and the door ajar message was displayed. In addition, the contact stated that several times the door latched and unlatched independently. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The dealer was made aware of the failure but provided no assistance. The contact referenced NHTSA Campaign Number: 19V077000 (Latches/Locks/Linkages); however, the VIN was not included in the recall. The manufacturer was made aware of the failure but provided no assistance. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 38,250.

The contact owns a 2019 Lincoln Continental. The contact stated that upon gently closing the driver's side door, the door cinch system failed to activate as expected. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the door latch pawl motor. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 19V077000 (Latches/Locks/Linkages), but the VIN was not included. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 27,000. The VIN was not available.

The contact owns a 2019 Lincoln Continental. The contact stated that the front driver's side door latch failed to operate as needed. The failure rendered the vehicle inoperable. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact related the failure to NHTSA Campaign Number: 19V077000 (Latches/Locks/Linkages); however, the VIN was not included in the recall. The manufacturer was made aware of the failure. The failure mileage was approximately 34,000.

My 2019 Lincoln Continental has been displaying an adaptive steering failure message for over 8 months now. I have taken the vehicle to multiple dealership and they just tell me the part is on back order. I have contracted the Lincoln office 888-214-2155 three times now 9/2/24, 10/10/24, 10/30/24, and just get the same answer. Someone will call me back. I never get a call back. My case # with Lincoln is [XXX]. The owners manual says that it is not safe to drive the vehicle with this issue however the dealer ship tell me it's ok. What can I do to escalate this?? INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Lightly leaned on door when it was shutting, making it so it wouldn't shut all the way, soft close system engaged jamming the door and making it impossible without destroying the door/motor to open even with the emergency release latch in the map compartment of my vehicle (driver side under the electronic release button) the door eventually threw up an error letting me know the door was malfunctioning and was ajar when it wasn't. I had to climb over to the passenger seat to get out and after trying to figure out a way to release the door with about 5 minutes of effort the door finally released by holding the open button and pulling constantly at the cost of the soft close motor and a constant error message on screen with a yellow wrench on the dash. No other info on other faults are known as of yet. I have not been able to bring it to a dealer as of yet but I will update this as soon as I do I can probably reproduce it on another door but I fear doing so will have a chance to never being able to open the door again. This can be a huge issue in the event of an emergency where you need to spend extra time to break the window or crawl out and if the car lacks power with doors lock NO DOOR can be opened as the emergency release latch only works on the drivers door.

The contact owns a 2019 Lincoln Continental. The contact received notification of NHTSA Campaign Number: 22V644000 (Back Over Prevention) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.