2009 Lexus RX350

WHILE DRIVING IN THE VERY BUSY FREEWAY, THE CAR SUDDENLY STOPPED WITHOUT ANY PRIOR WARNING OR ANY SIGNAL. UPON LEXUS DEALER INSPECTION, THE CAUSE WAS , BOLTS USED TO SECURE THE VARIABLE VALVE TIMING CONTROL DEVICE CAN BECOME LOOSE, ONE OF THE BOLTS CAME OUT AND CAUSED THE TIMING CHAIN TO BREAK AND IT BROKE THE ENGINE HEAD, CAUSING THE VEHICLE TO STOP WHILE BEING DRIVEN. LEXUS HAS NOT RECALLED THE RX 350 MODELS, HOWEVER ON SEPTEMBER 3, 2013 LEXUS HAS RECALLED IS 350, IS 350C AND GS 350 VEHICLES FOR THE EXACT SAME REASON. MY CAR HAS ALWAYS BEEN SERVICED AT LEXUS DEALER. ACCORDING TO LEXUS SERVICE DEPARTMENT, THERE WAS NO WAY FOR ME TO PREVENT THIS OR TO KNOW. THE SUDDEN STOP OF THE VEHICLE IN THE FREEWAY AS THE RESULT OF THIS ENGINE FAILURE COULD HAVE CAUSED A MAJOR ACCIDENT WHICH WAS VERY LIFE THREATENING. THESE ENGINES HAS TO BE RECALLED FOR INSPECTION AND REPAIR BY LEXUS. LEXUS DID NOT ACCEPT THE FAULT EVEN THOUGH THEY ACCEPTED TO PAY PARTIAL PART OF THE COST OF THE REBUILDING THE ENGINE AS A COURTESY. *TR

TL* THE CONTACT OWNS A 2009 LEXUS RX 350. THE CONTACT STATED THAT THE VEHICLE FAILED TO ACCELERATE SPEED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC FOR INSPECTION WHERE THE CONTACT WAS INFORMED THAT THE PLANETARY ASSEMBLY HAD BECOME DETACHED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 70,410. UPDATED 2/11/14*CN THE CONSUMER STATED AAMCO RE-BUILT THE ORIGINAL TRANSMISSION. THEY FOUND THE SOURCE OF THE FAILURE WAS THE PINS HAD WORKED THEMSELVES OUT ON THE REAR PLANET ASSEMBLY GEARS, CAUSING THE TRANSMISSION TO FAIL. UPDATED 02/14/14

I TOOK MY CAR IN FOR REGULAR SERVICE A COUPLE OF WEEKS AGO AND THEY RECOMMENCED SEVERAL THINGS, INCLUDING REPLACING THE POWER STEERING RACK DUE TO A LEAK. I GOT A SECOND OPINION BEFORE REPLACING IT AND THEY SAID IT SEEMED VERY ODD TO HAVE THAT AT SUCH LOW MILEAGE. I THEREFORE DID LOTS OF RESEARCH TO SEE IF I WAS JUST UNLUCKY AND HAVE FOUND MANY PEOPLE THAT OWN A LEXUS OR TOYOTA HAVE HAD THIS PROBLEM AT SUCH LOW MILEAGE. I HAVE ONLY EVER TAKEN MY CAR TO BE SERVICED AT LEXUS AS THEY STATE NEEDED, AND THEREFORE DO NOT BELIEVE THAT THIS PROBLEM SHOULD BE HAPPENING AND THINK IT'S COMPLETELY UNACCEPTABLE I SHOULD BE RESPONSIBLE FOR PAYING FOR THIS. IF THIS IS A SAFETY CONCERN (MY CAR DID NOT PASS INSPECTION DUE TO IT) HOW CAN LEXUS NOT RECALL THE PART AFTER SO MANY INCIDENTS? *TR

WENT TO LEXUS DEALERSHIP FOR OIL CHANGE TODAY & WAS TOLD THAT RACK & PINION STEERING ASSEMBLY IS LEAKING AND NEEDS TO BE REPLACED. VEHICLE HAS ONLY 51,000 MILES ON IT & HAS BEEN SERVICED REGULARLY AT DEALER. NOTICED MANY COMPLAINTS ONLINE WITH THE SAME PROBLEM ON LEXUS RX VEHICLES. THIS SHOULD BE A MANUFACTURE RECALL! AVERAGE COST TO REPLACE IS $1500. *TR

2009 LEXUS RX 350. ATTORNEY REPRESENTING CONSUMER WRITES IN REGARDS TO AIR BAG MALFUNCTION. *SMD THE CONSUMER WAS SITTING AT A RED LIGHT WHEN ANOTHER VEHICLE WAS PUSHED INTO THE SIDE OF HER VEHICLE. ACCORDING TO A LETTER FROM TOYOTA, THE IMPACT WAS DIRECTED AT THE LEFT FRONT DOOR, WHICH WAS A MORE YIELDING PORTION OF THE VEHICLE. THE B-PILLAR WAS NOT IMPACTED AND DEPLOYMENT WAS NOT WARRANTED. THE SIDE TORSO AIR BAGS WERE DESIGNED TO HELP MITIGATE SERIOUS INJURY TO THE OCCUPANTS TORSO, AND IT WOULD NOT HAVE PREVENTED THE TYPE OF INJURY THE CONSUMER SUSTAINED.

TL* THE CONTACT OWNS A 2009 LEXUS RX350. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO THE DEALER TO HAVE THE GLOBAL POSITION SYSTEM UPDATED VERSION INSTALLED, HOWEVER THE GLOBAL POSITION SYSTEM FAILED TO REGISTER THE LOCATION AND THE MONITOR FACE BECAME BLANK. THE CONTACT BELIEVED THAT THE FAILURE COULD HAVE CAUSED A CRASH. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE FAILURE AND CURRENT MILEAGE WAS 64,000. UPDATED 12/21/12*LJ THE NAVIGATION SYSTEM WAS REPAIRED IN OCTOBER 2012. UPDATED 01/09/13. *JB