2008 Lexus RX350

THE DASHBOARD ON MY LEXUS RX350 HAS CRACKED IN 4 PLACES. OF SERIOUS CONCERN IS THE MULTIPLE CRACKS ON THE GLOVE COMPARTMENT ON THE PASSENGER SIDE THAT HOUSES THE AIRBAGS. I HAVE ADDRESSED THIS WITH LEXUS AND THEY REFUSE TO REPLACE THE DASHBOARD. THEY OFFERED A 25% ON THE REPAIR. THIS IS A MAJOR PROBLEM OCCURRING ALL OVER THE WORLD AND LEXUS/TOYOTA IS REFUSING TO ADDRESS IT BECAUSE DEFECTS ARE NOT REPAIRED AFTER THE WARRANTY EXPIRES. IT IS A SAFETY CONCERN OF THE HIGHEST ORDER AND I AM REQUESTING THE NHTSA ORDER A RECALL ON ALL MAKES AND MODELS THAT HAVE CRACKED DASHBOARDS. THANK YOU. *JS

TL* THE CONTACT OWNS A 2008 LEXUS RX350. THE CONTACT STATED THAT THE SIDE CURTAIN AIR BAGS DEPLOYED INDEPENDENTLY. THE VEHICLE WAS TAKEN TO THE DEALER WHO ADVISED THAT SHE TURN THE VEHICLE OVER TO HER INSURANCE COMPANY. THE MANUFACTURER WAS CONTACTED WHO DID NOT OFFER ANY ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 66,000. UPDATED 5/24/11 *CN UPDATED 06/24/11

TL*THE CONTACT OWNS 2008 LEXUS RS350. WHILE DRIVING APPROXIMATELY 3 MPH INTO HIS DRIVEWAY THE VEHICLE SURGED FORWARD. THE CONTACT WAS UNABLE TO STOP THE VEHICLE. THE CONTACT DEPRESSED THE BRAKES TO THE FLOOR AND THE VEHICLE FAILED TO STOP. THE VEHICLE CRASHED INTO A WALL. THE ENTIRE FRONT END OF THE VEHICLE WAS DAMAGED. THE AIR BAG DID NOT DEPLOY. THE POLICE WAS NOT CALLED TO THE SCENE. THE CONTACT TOWED THE VEHICLE TO AN AUTHORIZED DEALER. THE DEALER STATED THAT ESTIMATED REPAIR COST WAS $12,000. THE INSPECTOR INFORMED HIM THAT THEY WERE UNABLE TO OFFER HIM ANY ASSISTANCE. THE VEHICLE WAS AT AN AUTHORIZED DEALER TO BE REPAIRED WHEN THE COMPLAINT WAS FILED. THE APPROXIMATE FAILURE MILEAGE WAS 24980 AND THE CURRENT MILEAGE WAS 25000.

THE PASSENGER SIDE AIRBAG LIGHT IS ALWAYS SAYING OFF AND DISPLAYING AN ICON ON THE INSTRUMENT PANEL. THIS HAS BEEN IN THE SHOP FOR AT LEAST 6 TIMES OVER THE PAST 4-5 MONTHS. IT WAS LAST IN THE SHOP IN JANUARY 2010 WHERE THEY KEPT IT FOR ABOUT 3 WEEKS AND REPLACED THE SEAT AND THE SENSORS .... WE THOUGHT THIS WOULD RESOLVE THE PROBLEM... BUT THE LIGHT CAME ON AGAIN THIS EVENING. *TR

TL*THE CONTACT OWNS A 2008 LEXUS RX350. WHEN THE CONTACT PURCHASED THE VEHICLE, SHE NOTICED THAT THE PASSENGER SIDE AIR BAG WAS INOPERATIVE. IN FEBRUARY OF 2008, THE AIR BAG LIGHT ILLUMINATED AND READ "AIR BAG OFF". IN MAY OF 2009, THE CONTACT FILED A COMPLAINT WITH LEXUS REGARDING THE ISSUE. THE VEHICLE HAS BEEN TAKEN IN FOR SERVICE ON FOUR OCCASIONS, BUT THE FAILURE STILL PERSISTS. THE FAILURE MILEAGE WAS 12,790. UPDATED 07/08/09. *LJ THE AIR BAG LIGHT WOULD READ OFF, WHEN THE PASSENGER SIT WAS OCCUPIED. UPDATED 07/08/09.*JB