The contact owns a 2021 Lexus RX350. The contact received notification of NHTSA Campaign Number: 23V865000 (AIR BAGS); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. T…
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The contact owns a 2021 Lexus RX350. The contact received notification of NHTSA Campaign Number: 23V865000 (AIR BAGS); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
NHTSA ODI #11666143
Mileage unknown · Jun 6, 2025
Air Bags
The contact owns a 2021 Lexus RX350. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags); however, the part to do the repair was unavailable. The dealer was contacted, and the contact was informed that parts were not yet available and would not be available until September 2025. The contact stated t…
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The contact owns a 2021 Lexus RX350. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags); however, the part to do the repair was unavailable. The dealer was contacted, and the contact was informed that parts were not yet available and would not be available until September 2025. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
NHTSA ODI #11665373
Mileage unknown · Jun 4, 2025
Air Bags
I saw this recall been there for 1+ year, still there is no remedy. I am very disappointed with Lexus. Please at least do something, or the airbag is not good.
NHTSA ODI #11664868
Mileage unknown · May 23, 2025
Air Bags
The passenger side airbag system has been recalled for 2 years with no remedy available. The passenger side may not deploy in an accident due to improper calculation of weight, according to the recall. To date, Lexus still does not have a remedy for this possible serious recall.
NHTSA ODI #11662703
Mileage unknown · May 9, 2025
Air Bags
I have contacted the Lexus dealership in Chattanooga, TN for the last two years and have been told that they did not have the parts to replace in my car. It shouldn't take two years to fix a recalled part. It's annoying and very frustrating.
NHTSA ODI #11660052
Mileage unknown · Apr 28, 2025
Air Bags
The contact owns a 2021 Lexus RX450H. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manu…
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The contact owns a 2021 Lexus RX450H. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
NHTSA ODI #11657280
Mileage unknown · Apr 2, 2025
Air Bags
I repeatedly requested to fix the safety recall on vehicle. I always worry to drive in the high way when my family members are the front passenger seat. It's has been almost two Years now since I received a safety recall 'UNKOWN"
NHTSA ODI #11652433
Mileage unknown · Mar 25, 2025
Air Bags
Received the safety recall notice on December 20, 2023. However, to this date, there is still no remedy available. Contacted Lexus dealership and they confirmed that there is no remedy yet. This is a potential safety issues that will put my passenger at risk and it should not take this long to find a remedy.
NHTSA ODI #11650586
Mileage unknown · Mar 17, 2025
Air Bags
The contact owns a 2021 Lexus RX450H. The contact received notification of NHTSA Campaign Number: 23V865000 (AIR BAGS); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. …
Read full complaint
The contact owns a 2021 Lexus RX450H. The contact received notification of NHTSA Campaign Number: 23V865000 (AIR BAGS); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
NHTSA ODI #11648707
Mileage unknown · Feb 27, 2025
Air Bags
The contact owns a 2021 Lexus RX350. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was not contacted. The manufacturer …
Read full complaint
The contact owns a 2021 Lexus RX350. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was not contacted. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2020-2021 Avalon, Avalon Hybrid, Corolla, Highlander, Highlander Hybrid, RAV4, RAV4 Hybrid, Lexus ES350, Lexus RX350, Lexus RX450H, 2021 Sienna Hybrid, Lexus ES250, 2020-2022 Camry, Camry Hybrid, and ES300H vehicles. A short circuit may develop in the Occupant Classification System (OCS) sensor, preventing the front passenger air bag from deploying.
Consequence & remedy
Consequence: An air bag that does not deploy during a crash increases the risk of injury.
Remedy: Dealers will inspect and replace the sensor as necessary, free of charge. Interim letters notifying owners of the safety risk were mailed in February 2024. Some final remedy owner letters were mailed October 31, 2024. Letters will continue to be mailed in phases through January 2026. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's number for this recall is 23TB15/23TA15 Lexus 23LB03/23LA03.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
0
No exact-year investigations in this snapshot.
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