2024 Lexus Nx

The contact owns a 2024 Lexus NX 350. The contact stated that while his wife was driving approximately 40 MPH, the instrument cluster went blank. No warning lights were illuminated. The vehicle was taken to the local dealer, but no fault was found. The failure was self-corrected. The vehicle was not diagnosed or repaired. The manufacturer was contacted, but no assistance was provided. The approximate failure mileage was 20,000.

Possible malfunction involves vehicle speed control and braking during a low-speed parking maneuver in my 2024 Lexus NX350h. While slowly pulling into a parking space, I was actively applying the brake and creeping forward. While my foot was on the brake, the vehicle suddenly surged/accelerated forward instead of continuing to decelerate. The vehicle ran over a sign and jumped a curb before I could stop it. The vehicle is available for inspection and is currently with the Lexus dealer. My safety and the safety of others were put at serious risk because this occurred unexpectedly while parking. If a pedestrian, fixed structure, or another vehicle had been in front of me, this could have caused severe injury or worse. Thankfully, I was not physically injured, but this was a traumatic event, and I was terrified. The problem has not been reproduced by me after the incident. At the time of this report, it has not yet been confirmed by the dealer or an independent repair facility. I have requested a full diagnostic inspection and review of all available stored data before any codes are cleared. The vehicle has been delivered to the Lexus dealer for inspection. The incident was also immediately reported to my insurance company. I do not know if Lexus manufacturer representatives or other parties will inspect it. I did not observe any warning lamps, messages, or unusual symptoms before the event, and this had never happened before.

While driving, which occurred 20 minutes after i started the car, the driver’s door gets unlocked automatically and i started hearing car warning with ⚠️ appearing on my dashboard. I also heard wind noise from the highway. With the electric, i could not simply open and close the door while driving, but had to pull the door with my left hand for the next 40 minutes while driving until i hit destination. When i pulled door towards close position, wind noise and warning sound went away, but comes back as soon as i release the door. Happened numerous times during summer, spring and winter.

The incident happened on August 27, 2025, at about 8:30 in the morning when I was trying to park the car in a parking lot. As I came to the parking space to park the car with my foot on the brake pedal, the car accelerated all of a sudden after it had stopped before I could shift the gear lever to “Park”. The car went over the curb. I reversed and tried to park the car again in the same spot. The car accelerated again and went over the curb, and this time ended up going all the way to the two-way traffic road located ahead of the curb. Fortunately, there was no traffic on the road at that time and no pedestrian on the sidewalk, and no one got hurt. The car stopped in the middle of the road. I drove back to the parking lot and tried to park the car again in the same spot. This time the car stopped without any incident. The dashboard said, “System Malfunction” and said to take the car to the dealership. I drove to the Lexus dealership without any incident. There was significant damage in the front and both sides of the car. I told Lexus what had happened. A case manager was assigned. An inspector was sent to inspect the car. After the inspection, he sent me a report. The report was technical in nature and had graphs and data points without any explanation. I could not understand the report. He told me that the report was sent to Toyota and Toyota would get back to me after they had analyzed the data downloaded by him. Toyota sent me the report, and the report said that my foot was on the accelerator at that time and the car functioned properly. I am pretty sure that my foot was on the brake pedal at that time and not on the accelerator. Toyota was not willing to answer any questions I had and told me to get a second opinion. Currently, my car is in the auto body shop being repaired via my insurance. Even though, no further incident has happened to date, I am afraid that this could happen again in the future, possibly badly hurting or even killing people.

Vehicle: 2024 Lexus NX 450h+ (plug-in hybrid) Odometer at latest event: ~14,600 miles Dealer: Motor City Lexus of Bakersfield (Bakersfield, CA) Lexus Corporate Case #: 250823001008 Complaint Description: While driving, the vehicle suddenly lost all electrical power without warning on two separate occasions, causing the instrument cluster to go dark and an immediate loss of power steering and brake assist. I had to coast to a stop—this is a serious crash risk. Timeline of events: • 08/20/2025 – In-motion total electrical blackout with loss of steering/brake assist at approximately [speed] mph. • 08/21/2025 – Dealer replaced the 12-volt battery. • 08/23/2025 – Repeat in-motion blackout with my children in the vehicle; dash went dark, loss of steering/brake assist, coasted to a stop. • After 08/23/2025 (at dealer) – During diagnostic testing, a dealer technician reproduced the same failure (total electrical power loss while moving, dash dark, loss of steering/brake assist). This confirms a repeatable safety defect. • There have also been three additional immobilizations that required Lexus Roadside Assistance on other dates. Current status: Vehicle remains at the dealer for the second repair attempt. I am within the 18-month window from delivery (Mar/Apr 2024). Safety concern / suspected area: Sudden total electrical loss while driving with loss of steering/brake assist. Please investigate potential defects in the 12-V/DC-DC charging system, hybrid/electrical system (inverter/DC-DC/grounding), main fusible link, or related wiring/connectors/grounds that could cause complete power loss while the vehicle is in motion.

The contact owns a 2024 Lexus NX 350. The contact stated that while driving at an undisclosed speed, the blind spot warning light inadvertently illuminated without another vehicle nearby. The vehicle was taken to the dealer but was not diagnosed or repaired. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 19,000.

The contact owns a 2024 Lexus NX350. The contact stated while driving at an undisclosed speed and making a left turn into a fast-food restaurant, the vehicle made an abnormal popping sound. The contact stated while in the drive through and shifting from park(P) to drive(D), the vehicle failed to shift into the intended gear; however, the instrument panel and the gear shifter indicated that the vehicle was in drive(D). The message "Park" was displayed. A bystander advised the contact to shift to neutral(N). The contact shifted to neutral(N); however, the message "Park" remained displayed while the vehicle was in neutral(N), and the vehicle failed to respond as needed. The contact stated that three bystanders were unable to push the vehicle. The contact's husband, who was on the phone, advised the contact to turn off the vehicle. The contact turned off and restarted the vehicle, and the vehicle responded as needed upon shifting to drive(D). The vehicle was taken to the residence. The contact stated that the failure had previously occurred; however, the dealer was unable to duplicate the failure. The dealer was contacted, and an appointment was scheduled for a diagnostic test. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.

Purchased this 2024 NX in October 2024. Since purchase the CarPlay aspect of the car where you can talk to text and voice call has not been functioning normally. It cuts in and out of bluetooth so if I am on a hands free call with someone, sometimes it cuts over to the phone randomly and won't connect to the car. The talk to text feature and any talk to the car feature for CarPlay doesn't work as it does not recognize any voice it just hears what the car is playing and asks for repeating. This is a known issue in this vehicle. I have brought it up to Lexus on each service and they are aware but it apparently needs a software update that they have been waiting on for over 1 year. This feature is crucial for the driving that I do as I need to be able to respond to work calls/texts using the hands free feature as GA is a hands free state and it is illegal and unsafe for me to have my phone in my hands while driving.