2015 Lexus Nx

The vehicle has 119285 miles on it. I have started to see oil leak from the transfer-case/transmission. I called lexus back in August 2023, they were aware of certain vehicle developing oil leak problems. They issued recall on certain vehicles and issued a TSB for oil leak repair. I called lexus today and took the vehicle to the dealership. There is an understanding that my vehicle won't be covered under recall even though the problem is known to lexus. This issue may lead to unexpected breakdown of the vehicle and lead to loose of control of the vehicle.

Since I am just finding out how to file a complaint I figured I would. I still have this car with me. The incident happened about 2 years ago. I was driving down the highway going to Castle Rock Colorado. When all of a sudden my car is thrown into neutral and my rpms go to 6,000. I had no way to accelerate and the car wasn't in gear to help decelerate . Since I was going down the highway at a high rate of speed trucks and cars were all around me.. I immediately turned on my four ways and pulled the car over to the side of the highway. As there was nothing wrong with the motor and it seemed like it was just with the transmission I. Decided to continue but as I continued when I got to 4 gear it would once again throw it out of gear and I couldn't accelerate and I had to pull over. At this point I knew something was wrong. I immediately got the car to a safe area and got it home and the next day got the car to the mechanic. The mechanics said that I needed a new transmission 4 gear is just missing. When the mechanic was putting back together. The very expensive $7,345.00 transmission. He got the parts directly from Lexus and when he went to test, drive the car with the same but new components the transmission immediately failed again, not allowing him to shift in the 4 gear and stalling the car putting him in danger on a busy road. When he got back to his shop he called back to Lexus to verify that the parts that he was given were correct. They verified that the new parts he was given are the old design and that he needed upgraded newer parts that lexus has designed and should have never gotten the other ones . At this point he got the proper parts again and for a second time put the upgrade parts in and it worked . By Lexus not giving the mechanic, the proper upgraded parts. Not only did they put me in danger with the part breaking the first time on the highway they put the mechanic in danger by not giving him the upgraded parts the first time ... thank you

I purchased this vehicle in 2015 - it has been dealer serviced and has never been in an accident. At just under 90,000 miles on the odometer, a major fluid leak started. It turns out that the rear main (crankshaft) seal had failed, causing a leak of transmission oil. No warning lamps or messages appeared. This failure resulted in an extraordinarily expensive repair, over $2,500.00 at the dealer, Lexus of Greenwood Village (Colorado). It was not covered on warranty. This is a major safety issue - had I not noticed the leak, which occurred without warning, the engine could have seized on a highway, leading to a crash. This failed seal should be designed to last far longer than 90,000 miles. Premature failure of this kind is highly likely secondary to a defect in design or materials. I have complained to Lexus, which is unwilling to take any responsibility for this. Please investigate as to whether a recall is warranted, and whether the manufacturer should be responsible for the repair of this obvious defect. Thanks.