2015 Lexus Nx

The contact owns a 2015 Lexus NX 200t. The contact stated that while driving at various speeds, an abnormal, ticking sound was emitted from the fuel tank. As the failure persisted, the vehicle entered "Reduced Engine Power Mode" and the check engine warning light illuminated. The vehicle was taken to an independent mechanic shop where a diagnostic check was performed, and it was discovered that the fuel pump was defective and needed to be replaced. A local dealer was contacted and an appointment was scheduled to have the vehicle serviced. The contact arrived for the appointment but was informed that the fuel pump was on backorder and the appointment needed to be rescheduled. The contact informed the dealer that driving the vehicle felt unsafe because the commute exceeded one hour. The dealer assured the contact that the vehicle was safe; however, while driving the vehicle back to the residence, the same failure returned. After restarting the vehicle, the contact drove the vehicle to the residence. A second appointment was scheduled with the dealer, and a service advisor arrived at the residence of the contact in a rental vehicle and drove the vehicle back to the dealer for service. The vehicle was returned to the contact; however, the failure persisted. The dealer was notified and informed the contact that the failure resulted from a loose panel that technicians had difficulty bolting down. The vehicle was towed back to the dealer for diagnostic testing and repair. The contact test drove the vehicle with a mechanic inside the vehicle and informed the mechanic that the same failure remained noticeable. The failure returned a few days after the repair. The contact stated that both the dealer and the manufacturer avoided phone calls to service the vehicle. The vehicle was not yet repaired. The failure mileage was approximately 130,000.

The contact owns a 2015 Lexus NX. The contact stated that while driving approximately 65 MPH the vehicle suddenly experienced a loss of automotive power and stalled. The contact indicated that the failure had occurred while driving on a very busy freeway. During the failure, the warning messages "engine power lost" and "traction control off" were displayed along with the check engine light illuminating. The contact was able to restart the vehicle and drive to the local dealer who diagnosed that the low-pressure fuel pump was faulty and needed to be replaced. The vehicle was not yet repaired. The contact was informed that the low-pressure fuel pump was previously replaced under the NHTSA Campaign Number: 20V012000(FUEL SYSTEM, GASOLINE). The contact indicated that the vehicle had experienced that same failure listed in the recall. The failure mileage was 208,000.