2007 Lexus LS460

The contact owns a 2007 Lexus LS460. The contact stated that the interior door panel rubber was detaching from the interior frame of the vehicle. The contact stated that touching the door panel interior covering with a finger caused the part to detach from their vehicle. The contact had taken the vehicle to the dealer who refused to repair the door panel. The vehicle had not been repaired. The contact was informed that the repair was not covered under the Customer Support Program: ZLZ regarding the Repair Coverage for the Dashboard (Instrument Panel) and/or Certain Interior Trim Panels. The approximate failure mileage was 78,000.

TL* THE CONTACT OWNS A 2007 LEXUS LS460. THE CONTACT STATED THAT THERE WAS A GLARE REFLECTING OFF THE DASHBOARD WHILE DRIVING. THE CONTACT STATED WHILE DRIVING HER VISIBILITY AFFECTED BY THE GLARE. THE VEHICLE TO NALLEY LEXUS ROSWELL (980 MANSELL RD, ROSWELL, GA 30076, 770-284-8580) HOWEVER, A DIAGNOSTIC TEST WAS NOT PERFORMED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE HOWEVER, NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 102,700.

EXPERIENCING BOTH THE DREADED BRAKE ACTUATOR ASSEMBLY ISSUE AS WELL AS THE VERY COMMON MARK LEVINSON AMPLIFIER ISSUE, ON MODEL # 0W480. WAS IN CONVERSATION WITH LEXUS CUSTOMER SATISFACTION AND THEY ARE COMPLETELY UNWILLING TO STEP IN AND DO THE RIGHT THING IN ASSISTING ME WITH EITHER, OR BOTH, PROBLEMS. I'VE OWNED THIS VEHICLE FOR ALL OF 2 MONTHS, AND ALTHOUGH I UNDERSTAND THAT I BOUGHT IT USED, AS-IS WITH HIGHER MILEAGE, I THINK THAT SINCE THERE WAS A RECENT WARRANTY ENHANCEMENT PROGRAM ISSUED BY LEXUS ON THE BRAKE ACTUATOR ASSEMBLY, AND ALSO THAT THE FAILED AMPLIFIER IS A VERY, VERY WELL-KNOWN ISSUE, WHERE THE AMPLIFIER ALL OF A SUDDEN ONE DAY CUTS OUT AND ALL SOUND IS REPLACED BY AN INCESSANT CHIRPING NOISE THAT'S ONLY STOPPED BY PULLING THE WIRING HARNESS ON THE AMP OR A FUSE, THAT LEXUS SHOULD DO THE RIGHT THING BY ITS LOYAL CUSTOMERS AND REPLACE FREE OF CHARGE. BUT THEY WILL NOT, BECAUSE EXACTLY LIKE EVERY OTHER COMPANY IN THE ENTIRE WORLD, THEY SIMPLY DO NOT CARE ABOUT THE CUSTOMER OR THEIR EXPERIENCE. SORRY, BUT THIS IS THE ONLY WAY I AM ABLE TO VIEW MY EXPERIENCE.

BRAKE SYSTEM FAILURE CODE 1391 INDICATING THE BRAKE ACCUMULATOR AND/OR ACTUATOR, WHEN APPLYING BRAKE FRONT END SHIMMYS TO A POINT WHERE CONTROL OF CAR CAN BE LOST. LEXUS EXTENDED RECALL TO 12/17 HOWEVER THE PROBLEM IS A DEFINITE SAFETY ISSUE AND THERE ARE MANY COMPLAINTS ON LINE ABOUT THIS PROBLEM. THE PROBLEM IN MOST CASES CAN ARISE AT 80,000-UP MILES AND COST IS PROHIBITIVE AT ABOUT $3500, THIS SHOULD HAVE BEEN A SAFETY RECALL SINCE THERE IS SO MUCH DOCUMENTATION ABOUT THIS PROBLEM. I CONTACTED LEXUS AND THEY HAD NO ANSWER BUT TO SAY THE EXTENDED WARRANTY IS EXPIRED.

I WAS DRIVING HOME AT 25MPH (WITHOUT MY CHILD) APPROACHING AN INTERSECTION, WHEN THE CAR IN FRONT OF ME MAKES A LAST MINUTE LANE CHANGE TO TURN AT THE INTERSECTION, I GO TO BREAK AND IT DOESN'T BREAK, THE PEDAL REACTS HARD WHERE IT'S ALWAYS A SOFT COMPRESSION, THE DASH LIGHTS UP FLASHING THE MESSAGE "BREAK MALFUNCTION" "CHECK ABS, CHECK VSC, CHECK BRAKE SYSTEM, NOT TO DRIVE VEHICLE DUE TO SYSTEM FAILURE, CONTACT DEAL IMMEDIATELY". I COAST DOWN THE ROAD AND UPON BREAKING AGAIN THE WHOLE CAR SHAKES MAKING STEERING AND ESPECIALLY TURNING VERY DIFFICULT. I TAKE IT 5MPH THE REST OF THE WAY AND ONCE HOME AND PARKED, I TRY TO RESTART THE VEHICLE. WHEN DEPRESSING THE BRAKE TO ACTIVATE THE ELECTRIC START, THE BREAK KICKED BACK AND THE CAR WOULD NOT START. I HAD THE VEHICLE TOWED TO THE DEALER IT WAS PURCHASED FROM. THE DEALER DID CONFIRM IT WAS THE BREAK ACTUATOR ASSEMBLY (L-SB-0178-09) THAT HAD BEEN ISSUED A SPECIAL WARRANTY (POLICY BULLETIN 16-01) WITH A 10 YEAR TERM FROM PURCHASE DATE. UNFORTUNATELY THE ISSUE HAD NOT BEEN TAKEN CARE OF WITH THE ORIGINAL OWNER AND THEN BECAME A PROBLEM 8 MONTHS AFTER I MADE THE PURCHASE... WHICH IS NOW OUT OF THE SPECIAL WARRANTY TERM. I AM CURRENTLY WORKING TO RESOLVE THE ISSUE AND HOPE LEXUS WILL HELP COVER THE $2600 REPAIR. MORE IMPORTANTLY I AM HOPING IT BECOMES A RECALL BECAUSE OF THE SAFETY ISSUE. I CAN'T IMAGINE WHAT WOULD OF HAPPENED IF I WAS ON THE FREEWAY.