2015 Lexus Gs 350

TO WHOM IT MAY CONCERN; GREETINGS, IT IS WITH EXTREME DISAPPOINTMENT, FRUSTRATION AND TRAUMA THAT WE NOTIFY YOU OF A THIRD BURN IN OUR CAR. ON FRIDAY, 14 FEBRUARY WE EXPERIENCED A 2ND SMOKE AND BURN STAIN ON THE ARM REST IN THE REAR. YET AGAIN THE CAR WAS IN MOTION, TIME WAS APPROXIMATELY 3:30P, WE HAD 4:30P DINNER RESERVATIONS. AS SUGGESTED DURING OUR LAST VISIT MONDAY, 20 JANUARY A POSSIBLE REFLECTION FROM SOMETHING IN THE CAR COULD HAVE STARTED THE SMOKE AND BURN. WE ARE BAFFLED, TRAUMATIZED AND EXTREMELY CONCERNED ABOUT THESE ISSUES THAT RANDOMLY OCCUR WHEN THE CAR IS IN MOTION. WE ARE FEARFUL OF DRIVING THE CAR WITH EASE AND COMFORT PROMISED BY THE LEXUS BRAND. WE WERE ADVISED TO REMOVED THE CAR FROM OUR GARAGE, REMOVE THE CROSS HANGING FROM THE REAR VIEW MIRROR YET AGAIN WE HAVE ANOTHER ISSUE. SINCE PURCHASING THIS CAR, WE HAVE EXPERIENCED ISSUE AFTER ISSUE WITH RANDOM BURNING BEING MOST SEVERE. WE ARE TRYING TO ENJOY OUR CAR AND HAVE FAITH IN THIS BRAND. WE MUST SAY IT IS QUITE CHALLENGING TO SAY THE LEASE. PLEASE TELL US NEXT STEPS AND WHAT OUR OPTIONS ARE. PATCHING BURN MARKS IS NOT A SOLUTION TO THESE ONGOING ISSUES. WE LOOK FORWARD TO HEARING FROM YOU SOON. WE HAVE PROVIDED PICTURES OF THE BURN MARK FOR YOUR REVIEW. THIRD BURN ISSUE OVERALL AND SECOND BURN ISSUE ON REAR ARMREST. [XXX] PRIMARY: [XXX] SECONDARY: [XXX] REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) *CC

TO WHOM IT MAY CONCERN: GREETINGS, THIS MESSAGE IS BEING SENT ON THE BEHALF OF CHERYL [XXX] & RAYMOND [XXX] 2015 LEXUS GS350 [XXX] SUBJECT: ANOTHER ELECTRICAL ISSUE AGAIN: ISSUE: BACK SEAT ARM REST IGNITED: REAR ARM REST IGNITED AND BURNED THROUGH THE LEATHER LEAVING A BLACK BURNT MARK. WE ARE EXTREMELY CONCERNED ABOUT THIS VEHICLE. THIS IS THE SECOND ELECTRICAL ISSUE THAT WE HAVE EXPERIENCED AND COULD HAVE CAUSED A FIRE WHILE WE WERE DRIVING. WE HAVE PROVIDED A FEW PICTURES BELOW FOR YOUR REVIEW. WE LOOK FORWARD TO HEARING FROM SOMEONE SOON. WE DID TAKE OUR VEHICLE TO JOHNSON LEXUS OF RALEIGH SERVICE DEPARTMENT ON 01/20/2020 AND WE SPOKE WITH GENERAL MANAGER DEBORAH MELI & SERVICE MANAGER RICK BERGEVIN. MR. RICK TOOK PHOTOS TO SEND TO A LEXUS SPECIALIST FOR REVIEW. MR. RICK SUGGESTED THAT THIS MIGHT HAVE OCCURRED DO TO OWNERS ERROR. EITHER SOMETHING SPILLED IN THAT AREA OR IT WAS A REFLECTION OF SOME OBJECT THAT CAUSED THIS ISSUE TO OCCUR. WE INFORMED HIM THAT THIS HAD TO HAVE HAPPENED DO TO HEATING ELEMENTS MALFUNCTIONING AND IT IGNITED FROM INSIDE OUTWARD. WHILE IN MOTION ON THE HIGHWAY. IF YOU HAVE ANY FEEDBACK OR SUGGESTIONS THAT COULD EXPEDITE THIS CLAIM PLEASE DO SO. REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *CC