2011 Lexus Es

I HAVE CALLED AND CONTACTED LEXUS MANY TIMES REGARDING THE PROBLEM WITH MY LEXUS CAR. I HAVE FOLLOWED UP AND DONE ALL THE REQUIRED FEEDBACK NEEDED IN ORDER FOR LEXUS TO ASSIST ME. I FEEL THAT CUSTOMERS DO NOT REALLY MATTER BECAUSE OF THE LENGTH OF TIME LEXUS IS TAKING TO ENSURE THE SAFETY OF THE PEOPLE WHO DRIVE THE VEHICLES WHEN THERE MAY BE A SERIOUS MATTER. THE CAR MANUAL STATES ONE THING AND LEXUS DOES NOT EVEN ABIDE BY THE CAR ALERTS AND DOES NOT APPEAR TO CARE IF THE CUSTOMER IS SAFE OR NOT. I HAVE TAKEN MY CAR TO 3 DIFFERENT CAR MAINTENANCE SHOPS REGARDING THE TIRE PRESSURE LIGHT AND I HAVE REPLACED MANY SENSORS AND THE LIGHT CONTINUE NOT TO GO OFF. THE BRAKES IN MY CAR TOTALLY WENT OUT AND CAUSED AN ACCIDENT. . I HAVE BEEN TOLD ALSO WHAT ABOUT THE AIR BAG. WHY DID LEXUS NOT CONTACT ME TO TAKE MY CAR IN FOR AIR BAG REPLACEMENT BECAUSE IT DID NOT DEPLOY IN THE ACCIDENT. THIS IS A LEXUS VEHICLE AND I DO NOT UNDERSTAND WHY LEXUS CANNOT GIVE AN EXPLANATION OF WHAT IS WRONG. I WONDER IF LEXUS IS WAITING ON ANOTHER TRAGEDY TO HAPPEN BEFORE INTERVENING. GOD PROTECT ME EVERYDAY BUT LEXUS HAS A BIG RESPONSIBILITY AND BECAUSE OF THE NAME SHOULD STEP UP TO THE PLATE.I STILL HAVE NOT BEEN CONTACTED BY LEXUS TO RESOLVE THE PROBLEM WITH MY TIRE PRESSURE LIGHT. I RECEIVED A LETTER FROM CARLOS GARCIA WITH TOYOTO WHICH IN THE LETTER HE HAD STATEMENT THAT DID NOT EXIST AND I CALLED LEXUS AND SOMEONE STATED THEY DID NOT GIVE TOYOTO THAT INFORMATION. IN THE LETTER FROM TOYOTO, ONLY THE AIRBAG WAS ADDRESSED WHICH MY WHOLE CASE HAS NOTHING TO DO WITH THE AIR BAGS. I CALLED MR. GARCIA AND HE STATED THAT HE HAD ACCIDENTLY MISTAKEN ME WITH THE WRONG PERSON AND THAT HE WILL CALL ME THE NEXT DAY TO CLEAR THE MATTER UP.

TAKATA RECALL. DATE OF THE RECALL IS 5/23/16. TODAY IS 2/27/17. LEXUS' ADVICE IS TO NOT ALLOW ANYONE TO RIDE IN THE PASSENGER SEAT UNTIL THE AIRBAG IS REPLACED. LEXUS TOLD ME TODAY THEY HAVE NO SCHEDULED DATE FOR WHEN TAKATA WILL HAVE THE REPLACEMENT AIRBAG AVAILABLE FOR MY MODEL. 10 MONTHS (WITH NO REPAIR DATE SCHEDULED) IS UNREASONABLE AND UNACCEPTABLE WHILE HAVING TO AVOID HAVING A PASSENGER RIDE IN THE FRONT SEAT. AND I SEE ONLY 28% OF THE LEXUS VEHICLES HAVE HAD THE PASSENGER AIRBAGS REPLACE THUS FAR. SO MY COMPLAINT IS THAT THE ACTION BEING TAKEN BY NHTSA AND LEXUS, AND THE URGENCY BY TAKATA ARE UNACCEPTABLE. IT IS APPROACHING A YEAR NOW THAT WE WILL BEEN ASKED TO RIDE IN A POTENTIALLY UNSAFE VEHICLE. ABSURD.

LEXUS HAS NOT BEEN ABLE TO RESOLVE THE ISSUE WITH MY PASSENGER FRONT AIRBAG SINCE MAY OF 2016. I UNDERSTAND TO SOME DEGREE THE DELAY CAUSED BY THE MASSIVE NUMBER OF ISSUES WITH THE TAKATA CORPORATION'S PRODUCTS, HOWEVER THIS HAS PREVENTED THE USE OF MY FRONT PASSENGER SEAT FOR OVER 7 MONTHS WITH NO END IN SIGHT. THIS SEEMS UNACCEPTABLE FOR ANY MANUFACTURER, PARTICULARLY ONE OF THE STATURE OF LEXUS.

TL* THE CONTACT OWNS A 2011 LEXUS ES-R350. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNS A 2011 LEXUS ES. WHILE DRIVING APPROXIMATELY 65 MPH, THERE WAS A VIBRATION EMERGING FROM THE FRONTAL DRIVER AND PASSENGER SIDE FLOOR PANELS. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE WHEEL BEARINGS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 38,000. THE VIN WAS NOT AVAILABLE.

VEHICLE DUE FOR REGULAR, PERIODIC SERVICE AT LEXUS OF MANHATTAN. ARRIVED @ 07:00. AT 09:35 SERVICE MANAGER INFORMED US OF SERIOUS PROBLEMS WITH THE ROTORS, BRAKES, AND ALIGNMENT. SAID THEY HAD COMPLETED THE ALIGNMENT AND CAUTIONED THE VEHICLE WOULD HAVE TO SUBSEQUENTLY HAVE MAJOR BRAKING SYSTEM REPAIRS. VEHICLE WAS LEASED NEW IN MAY 2011. HAD NEVER EXHIBITED A SINGLE PROBLEM. WAS DRIVEN ~98% HIGHWAYS. ALWAYS GARAGED. NEVER PARKED ON A CITY STREET. THIS LEXUS EITHER IS A "LEMON" OR THE DEALER IS FABRICATING THE TRUTH. PROBLEMS REPORTED TO LEXUS. RESPONSE: "THE PROBLEMS WITH THE VEHICLE ARE NOT COVERED AND MUST HAVE RESULTED FROM YOUR MISUSING THE VEHICLE." IN EFFECT, LEXUS IS TAKING THEIR DEALER'S SIDE IN THIS SITUATION LEAVING THE DOOR OPEN TO THIS COMPLAINT TO THE FEDERAL AUTHORITIES. THIS SITUATION IS PURE NONSENSE AND EITHER THE VEHICLE IS A "LEMON" OR THE DEALER WAS "UP-SELLING" AN UNNECESSARY REPAIR. LEXUS HAS REFUSED TO AUTHORIZE THIS VEHICLE BE INSPECTED BY THEIR OWN TECHNICIANS. THUS LEXUS CUSTOMER SATISFACTION (THE PEOPLE WITH WHOM I WAS SPEAKING AT LEXUS) IS PUTTING ITSELF INTO THE POSITION OF ADMITTING THERE IS SOMETHING WRONG WITH THEIR VEHICLE BUT THEY WILL NOT EVEN INVESTIGATE THEIR DEALER'S FINDINGS! SOMETHING IS (AGAIN) VERY WRONG WITH THE PEOPLE FROM TOYOTA! *TR

AT APPROXIMATELY 7:23 PM ON JULY 8, 2012, WHILE PARKING IN THE PARKING LOT OF OUR LOCAL CHURCH, THE VEHICLE SUDDENLY ACCELERATED ON ITS OWN. THE CAR WAS ALMOST AT A COMPLETE STOP, WHEN THIS SUDDEN UNCONTROLLED ACCELERATION OCCURRED. AT THAT TIME LOTS OF PEOPLE WERE EXITING THE CHURCH AND WALKING TOWARDS THE PARKING LOT TO GET INTO THEIR CARS, WHILE OTHERS WERE INSIDE AND OUTSIDE THEIR VEHICLES WAITING FOR THE NEXT SERVICE TO START. I WAS TERRIFIED SINCE AS HARD AS I PUSHED THE BRAKE PEDAL, MY CAR CONTINUED ACCELERATING ; IT RAN OVER THE CONCRETE PARKING BUMP, HIT AN ELECTRICAL INSTALLATION, AND CAME TO A COMPLETE STOP WHEN IT HIT A PARKED SUV ON THE OPPOSITE SIDE OF THE PARKING LOT. THE FRONT SECTION OF MY CAR WAS COMPLETELY DESTROYED TO THE POINT WHERE IT WAS NOT DRIVABLE. I TOWED THE VEHICLE TO MY HOUSE AND LATER TO THE LEXUS DEALERSHIP FOR AN INSPECTION. AN INSPECTOR FROM LEXUS CORPORATION INSPECTED IT ON JULY 17, 2012. HE CALLED ME THE SAME DAY TO LET ME KNOW THAT THE INSPECTION WAS COMPLETED, HOWEVER HE WOULD NOT DISCLOSE ANY INSPECTION RESULTS, DUE TO LEXUS POLICY. I AM STILL AWAITING A FORMAL RESPONSE FROM LEXUS. *TR