2010 Lexus Es

1.WHEN BACKING OUT OF THE GARAGE, THE BACKUP SENSOR SOMETIMES STARTS BEEPING WHEN THERE IS NOTHING BEHIND THE VEHICLE. 2.DRIVING CAR ON DAN RYAN EXPRESSWAY. PRESSING LEFT SIDE BUTTONS ON STEERING WHEEL, ATTEMPTING TO CHANGE THE SOUND LEVEL, CHANNEL, OR RADIO MODE (FM1,FM2,AM, ETC.). INSTEAD, NOTHING MAY RESPOND, OR RIGHT SIDE BUTTONS RESPOND; I.E., CAR BEGAN DIALING A PHONE NUMBER (USING BLUETOOTH). TOOK CAR TO MY DEALERSHIP, ORLAND PARK LEXUS OF IL ON NOVEMBER 20, 2017. WAS ADVISED THERE IS NOTHING THEY CAN DO BECAUSE NEITHER OF THESE PROBLEMS HAS OCCURRED IN THEIR PRESENCE. I HAD PREVIOUSLY PAID FOR AN ELECTRONICS TESTING CHECK UP JUST BEFORE MY 7 YEAR EXTENDED WARRANTY EXPIRED (NOVEMBER 2017). I INDICATED THESE SAME TYPES OF CONCERNS. THEY HAD NOT KEPT OF RECORD OF THIS, STATING THEY DID NOT SEE ANY OF THE PROBLEMS THEN EITHER, SO THE CHECK-OUT SHEET (BASED ON MY INITIALLY EXPRESSED CONCERNS) WERE REFLECTED ANY WHERE IN THEIR RECORDS. INSTEAD, THEY TOOK OFF THE COST OF THE CAR REVIEW PRICE (WHEN THEY FIXED OTHER THINGS). THUS ERASING ANY RECORD OF MY EXPRESSING CONCERNS RELATED TO THESE ISSUES. THEY ALSO SAID IT MIGHT INDICATE A COMPUTER ISSUE, BUT AS THERE WAS NO PROBLEM WHEN SEEN AT THEIR SHOP, NO RECORD IS BEING KEPT. I ASKED WHAT THE PRICE MIGHT BE TO REPLACE THE COMPUTER. THEY INDICATED NOT KNOWING. I HAVE NO RECORDS TO 'UPLOAD'. I AM CONCERNED THAT IF I HAD PROBLEMS WHILE DRIVING, WHAT IF MY PHONE IS THE NEXT THING TO GO OUT? CHICAGO AREA STREETS ARE NOT THAT SAFE.

BOTH REAR VIEW MIRRORS FOR THE DRIVER SIDE AND PASSENGER SIDE SPONTANEOUSLY POPPED OFF AND WOULD NO LONGER STAY IN PLACE. THEY WOULD JUST SWIVEL BACK AND FORTH WHILE DRIVING. I NEEDED TO USE TAPE TO KEEP THEM IN PLACE WHILE DRIVING. I HEARD A LOUD POPPING SOUND WHILE MY CAR WAS PARKED AND THE MIRROR JUST FELL BACKWARDS. NOTHING HIT THE MIRROR AND I WAS IN THE CAR AS IT HAPPENED. THE POPPING MIRROR HAPPENED ON TWO SEPARATE OCCASSIONS. THE FIRST TIME HAPPENED WHILE I WAS DRIVING AND I THOUGHT SOMETHING HAD HIT MY MIRROR AND CAUSED IT TO BREAK. HOWEVER, I DIDN'T SEE ANYTHING HIT IT WHILE DRIVING. I ONLY HEARD A LOUD NOISE. THE SECOND TIME CONFIRMS THAT THE MIRROR SPONTANEOUSLY BROKE ON ITS OWN. THIS BECOMES A SAFETY HAZARD AS MY MIRROR BROKE WHILE I WAS DRIVING AND I COULD NO LONGER USE MY REAR VIEW MIRROR.

TAKATA RECALL. MY FATHER WAS TOLD ABOUT AN INFLATOR RECALL ON HIS PASSENGER SIDE AIRBAG LAST YEAR (MAY 2016). HE WAS TOLD TO CONTINUE DRIVING THE CAR BUT IT WAS RECOMMENDED THAT NO ONE RIDE IN THE PASSENGER SEAT. MY FATHER IS 90 YEARS OLD AND STILL CARRIES A VALID DRIVER'S LICENSE. MY MOTHER IS 84. PUTTING HER IN THE BACKSEAT OF THE CAR FOR A FEW MONTHS WOULD BE INCONVENIENT BUT DOABLE. PUTTING HER IN THE BACKSEAT FOR OVER A YEAR IS UNACCEPTABLE (NOT TO MENTION SHE REFUSES TO BE CHAUFFEURED AROUND THE CITY BY MY FATHER). I WORK FOR AMERICAN HONDA MOTOR CO. AND IT IS OUR POLICY TO GET PEOPLE OUT OF THEIR CARS UNTIL SUCH TIME AS THEY CAN BE FIXED. I AM CONCERNED THAT LEXUS DOES NOT HAVE THIS SAME POLICY. IF THAT AIRBAG DEPLOYS DURING A COLLISION, I HAVE NO DOUBT IT WILL KILL MY MOTHER. I THINK IT ONLY APPROPRIATE THAT MY PARENTS BE PROVIDED A RENTAL AT LEXUS' EXPENSE UNTIL THE INFLATOR CAN BE REPLACED (HOPEFULLY SOMETIME IN 2017).

WE RECEIVED A NOTICE BY MAIL THAT THE AIRBAGS IN OUR VEHICLE WAS BEING RECALLED AND ADDITIONAL INFORMATION REGARDING REPAIR WOULD BE FORTHCOMING. THE NOTICE WAS RECEIVED MAY 2016, ALMOST A YEAR AGO AND NO FURTHER NOTICE HAS BEEN RECEIVED. THE ONLY RECOMMENDATION FROM LEXUS WAS TO NOT HAVE ANYBODY SIT IN THE FRONT PASSENGER SEAT WHICH MEANS NOT HAVING FULL USE OF MY OWN VEHICLE. THIS DELAY IN TAKING ACTION IS UNACCEPTABLE.

TAKATA RECALL, I DON'T UNDERSTAND WHY IT HAS TAKEN SO LONG TO ADDRESS THIS ISSUE. I WAS NOTIFIED ALMOST ONE YEAR AGO, I HAD TO TAKE A LONG TRIP WITH MY FAMILY THIS PAST NOVEMBER 2016, AND LEXUS DID PROVIDE A RENTAL, HOWEVER, THE RECALL HAS MADE MY FAMILY HAVE TO PLAN NOT TO USE THE FRONT SIT AND LIMITS THE VEHICLE'S USEFUL PURPOSE. WHAT DISTURBS ME MORE, THERE HAS NOT BEEN ANY FURTHER INFORMATION REGARDING A SCHEDULED REMEDY. HOW DO YOU PLAN YOUR VEHICLE'S USE? A PROJECTED SCHEDULED REMEDY IS IN ORDER, OLDER VEHICLES AFFECTED SHOULD HAVE PRIORITY, IF SCHEDULES ARE ANNOUNCED IT WOULD BE DIFFICULT FOR DEALERS TO PICK AND CHOOSE WHAT VEHICLE OWNERS GET SERVICED AND IN WHAT ORDER.